100% lettings valuation accuracy
67% lettings fee satisfaction
Mar 31,2020
Mar 31,2020
6
people found
this helpful
this helpful
Avoid at all costs!
I am a former letting agent so I feel my review has some standing. To start with Leaders seemed on the ball, friendly and efficient.
Then they closed the Redditch branch and combined it with the Bromsgrove branch. It went downhill, incredibly fast.
We reported numerous leaks, simple damage to the property like broken hob etc and hardly heard anything back repairs would take weeks to resolve, you would have to email dozens of times to get an answer and follow everything up with a phone call to ensure they actioned any maintenance.
Our boiler flue was blocked up with piles of foliage and bushes, this would of leaked carbon monoxide into the property over time and they still did nothing to resolve it, or even acknowledge our report.
We were unfortunately tenants of theirs for over two years, looked after our property like it was our own, invested time and effort into improving it in a neutral manner, always paid our rent on time with no other issues and yet upon leaving the property they tried to force us to part with almost £200 for ‘cleanliness’ and refused to even elaborate on what that meant, give any further details, provide quotes or do literally anything that a letting agent would be expected to do at a check out. The offer was to pay £200 or go to arbitration. No further explanation, details, evidence. Nothing. In the end we agreed to part with half the amount to just have to not deal with them anymore, they accepted half the amount which says it all really. Hopefully they can put the £98 to good use as they clearly need it.
On a personal level the two staff members we dealt with, Sally and Sarah, both were incredibly unresponsive to any reports or emails. The latter was incredibly ignorant when it came to dealing with our check out.
We are now with Hunters who are well known for being a superior agent (they have just replaced a broken oven within 24 hours!) and they have been amazing so far!
Please, save yourself any hassle as a landlord or tenant and avoid Leaders, especially the Bromsgrove branch.
I am a former letting agent so I feel my review has some standing. To start with Leaders seemed on the ball, friendly and efficient.
Then they closed the Redditch branch and combined it with the Bromsgrove branch. It went downhill, incredibly fast.
We reported numerous leaks, simple damage to the property like broken hob etc and hardly heard anything back repairs would take weeks to resolve, you would have to email dozens of times to get an answer and follow everything up with a phone call to ensure they actioned any maintenance.
Our boiler flue was blocked up with piles of foliage and bushes, this would of leaked carbon monoxide into the property over time and they still did nothing to resolve it, or even acknowledge our report.
We were unfortunately tenants of theirs for over two years, looked after our property like it was our own, invested time and effort into improving it in a neutral manner, always paid our rent on time with no other issues and yet upon leaving the property they tried to force us to part with almost £200 for ‘cleanliness’ and refused to even elaborate on what that meant, give any further details, provide quotes or do literally anything that a letting agent would be expected to do at a check out. The offer was to pay £200 or go to arbitration. No further explanation, details, evidence. Nothing. In the end we agreed to part with half the amount to just have to not deal with them anymore, they accepted half the amount which says it all really. Hopefully they can put the £98 to good use as they clearly need it.
On a personal level the two staff members we dealt with, Sally and Sarah, both were incredibly unresponsive to any reports or emails. The latter was incredibly ignorant when it came to dealing with our check out.
We are now with Hunters who are well known for being a superior agent (they have just replaced a broken oven within 24 hours!) and they have been amazing so far!
Please, save yourself any hassle as a landlord or tenant and avoid Leaders, especially the Bromsgrove branch.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
25th Jan 2022
reviewed by 'Danielle'
14th Sep 2021
reviewed by 'Laura'
18th Jun 2021
reviewed by 'Carol'
21st May 2021
reviewed by 'W Stopps'
7th Jul 2020
reviewed by 'Shelley'
31st Mar 2020
reviewed by 'Gabriella'
Opening Hours
Address
Leaders
11 Worcester Road
Bromsgrove
Worcester
B61 7DL
01527 837744
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 67% | £595 | £875 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 4 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jan 25,2022
Jan 25,2022
0
people found
this helpful
this helpful
Sarah Newman at the Bromsgrove branch is the only agent I trust to help with any enquiries and issues. She is friendly, approachable, professional and delivers what she promises to do. Of all estate agents I have ever encountered through house sales and this new ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 14,2021
Sep 14,2021
0
people found
this helpful
this helpful
We rented a property via Leaders for a period 3years.
Sarah Newman, went above and beyond for us and couldn't do enough. Any problem she solved! No queries was to much for her, she simple helped us have an easy stay!...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 18,2021
Jun 18,2021
0
people found
this helpful
this helpful
Dreadful experience
Patronising staff
Couldn’t give a monkeys
Not interested in unhappy people
Use a reference company that’s a total joke
Avoid like the plague...
read full review
read full review
Was this helpful?
Yes
Yes
May 21,2021
May 21,2021
0
people found
this helpful
this helpful
Kimberly at Leaders has been most helpful!! friendly & thorough...
It was a stress free experience leading up to the initial move...
So Thank you so much for all of your help
& the team at Bromsgrove are very professional too...
I will definitely recommend ?...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07,2020
Jul 07,2020
0
people found
this helpful
this helpful
Excellent service from the team.
Contacted them and arranged a viewing same day for a property. Applied the next day and they went above and beyond to aid us in getting the property and within a small time scale.
Highly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 31,2020
Mar 31,2020
6
people found
this helpful
this helpful
Avoid at all costs!
I am a former letting agent so I feel my review has some standing. To start with Leaders seemed on the ball, friendly and efficient.
Then they closed the Redditch branch and combined it with the Bromsgrove branch. It went downhill, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 10,2019
Jul 10,2019
4
people found
this helpful
this helpful
Bromsgrove team are the worst letting team I have ever seen or dealt with, water leaking for about a year, only fixed when leaked to neighbour below, when fixed I was left with bathroom without flooring simply because leaders did not tell contractor to fix ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:21 AM 16/09/2019 by heather heather
