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Lettings Chellaston, Derby DE73
4.9/5, 628 Reviews
95% Recommended
100% letting valuation accuracy
98% letting fee satisfaction
As the Lettings Division to Derby’s most successful Estate Agency, we’re extremely experienced in the Derby property market. Having been Derby’s top selling Estate Agency for well over a decade, we’ve incorporated the same formula for success in to our Lettings division to ensure that you receive a service that fa
r outweighs the offerings from other letting agents.
"Friendly, good communication..."
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5 Star Review
Eliza
By : 'Rehan'
Services : Letting(As a Owner)
Rent PCM : £825
Would you recommend ? : Yes
Postcode : DE23
Dec 20, 2018
People found this helpful1
Mainly dealing with Holly who was super helpful and very responsive. She would get back to any queries I had pretty quickly and also guided me through what I needed to provide which was useful. Only came across Eliza on the day the tenant moved in but she seemed very thorough and the tenant was really happy with her which made the transition really smooth. A happy tenant from the beginning always helps! Also wanted to provide positive feedback for Heather who was the first person I dealt with, she managed to arrange everything at the beginning without needing much from me which was super helpful because I'm not local. The pictures she took were great and she was also really responsive. I rang around most estate agents and I purely went with Hannells because of the conversation I had with Heather and unlike others she took the time to speak to me properly before she knew if I was going to let through Hannells (rather than other estate agencies who were not helpful at all!) Generally couldn't ask for much more, thank you to the whole team including those I probably didn't come across but helped. Really pleased with having the tenant in and all sorted before Christmas so I can relax!
Comments on Agent Fees
I letted before with IMS who were cheaper but given the service I got from Hannells I was happy with the cost
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By : Hollie Clayton
Dec 21, 2018Hi Rehan, Thank you for your very kind words about the staff here at Hannells Lettings. We are all so pleased the whole process was smooth and we have found a lovely tenant for your property. If you need anything else, please don't hesitate to let us know. Kind Regards Hollie Clayton and everyone else at Hannells Lettings.
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Latest Reviews
Naveed Ajaz
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 98.00% | £320 | £2,350 |
Address
Hannells
17a High Street, Derby, Derbyshire
DE73 6TB
01332 705505
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Excellent service, enabling a ...
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5 Star Review
Emma
By : 'Matt'
Services : Letting( As a Tenant )
Sold price : £1100
Would you recommend ? : Yes
Postcode : DE65
Mar 25, 2025
People found this helpful0
Excellent service, that enabled the process of moving to go through... Read Full Review
Comments (0)
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Matt said about Hannells
Services : Letting( As a Tenant )Date: 25th Mar 2025
Excellent service, that enabled the process of moving to go through smoothly.
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Excellent service, the agents ...
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5 Star Review
Emma
By : 'Naveed'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : DE24
Mar 18, 2025
People found this helpful0
Excellent service, the agents reply rapidly and solve the queries really... Read Full Review
Comments (0)Was this helpful?:
Naveed Ajaz said about Hannells
Services : Letting( As a Tenant )Date: 18th Mar 2025
Excellent service, the agents reply rapidly and solve the queries really fast.
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Our renewal was due and ...
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5 Star Review
Leanna
By : 'Meera'
Services : Letting( As a Tenant )
Sold price : £750
Would you recommend ? : Yes
Postcode : DE1
Mar 14, 2025
People found this helpful0
Our renewal was due and Leanna contacted us and offered our renewal. There was great communication with the landlord and herself to ensure it happened fast! Really happy with the process and communication throughout! Thank... Read Full Review
Comments (0)Our renewal was due and Leanna contacted us and offered our renewal. There was great communication with the landlord and herself to ensure it happened fast!
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Meera said about Hannells
Services : Letting( As a Tenant )Date: 14th Mar 2025
Our renewal was due and Leanna contacted us and offered our renewal. There was great communication with the landlord and herself to ensure it happened fast!
Really happy with the process and communication throughout! Thank you
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We are really happy with help ...
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5 Star Review
Mya
By : 'Karolina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DE21
Mar 13, 2025
People found this helpful0
We are really happy with help everything what Mya do us and amazing quickly respond ours... Read Full Review
Comments (0)Was this helpful?:
Karolina said about Hannells
Services : Letting( As a Tenant )Date: 13th Mar 2025
We are really happy with help everything what Mya do us and amazing quickly respond ours email
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We were very fortunate to ...
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5 Star Review
Emma
Leanna
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DE3
Mar 13, 2025
People found this helpful0
We were very fortunate to have the assistance from Emma in securing the tenancy of a property recently. Communication was excellent. We were kept informed at each stage with all emails and calls dealt with promptly and we would happily recommend Emma and the... Read Full Review
Comments (0)Was this helpful?:
Tom and Sal said about Hannells
Services : Letting( As a Tenant )Date: 13th Mar 2025
We were very fortunate to have the assistance from Emma in securing the tenancy of a property recently. Communication was excellent. We were kept informed at each stage with all emails and calls dealt with promptly and we would happily recommend Emma and the team.
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Excellent ...
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5 Star Review
Mya
Olivia
By : 'Sa'ad'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DE21
Mar 13, 2025
People found this helpful0
Excellent work by Mya and the team who have been very proactive and quick in their... Read Full Review
Comments (0)Was this helpful?:
Sa'ad Ali said about Hannells
Services : Letting( As a Owner )Date: 13th Mar 2025
Excellent work by Mya and the team who have been very proactive and quick in their responses
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All good , no issues. They ...
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5 Star Review
Leanna
Jenna
By : 'Kyle'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DE3
Mar 11, 2025
People found this helpful0
All good , no issues. They are very patient with us as we can be slow to... Read Full Review
Comments (0)Was this helpful?:
Kyle Godfrey said about Hannells
Services : Letting( As a Owner )Date: 11th Mar 2025
All good , no issues. They are very patient with us as we can be slow to respond.
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Excellent service from the ...
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5 Star Review
Leanna
By : 'Kieran'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DE21
Mar 9, 2025
People found this helpful0
Hannells are always very helpful when it comes to renting one of their properties, the service from the team is always really good and they get back to you as soon as possible. Would highly recommend to any buyers or... Read Full Review
Comments (1)Was this helpful?:
Kieran Hill said about Hannells
Services : Letting( As a Tenant )Date: 9th Mar 2025
Hannells are always very helpful when it comes to renting one of their properties, the service from the team is always really good and they get back to you as soon as possible. Would highly recommend to any buyers or renters.
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By : Benjamin Brain
Mar 10, 2025Hi Kieran! Thank you for taking the time to leave a 5-star review of your moving experience with Leanna and the Lettings team. We're delighted to see that you feel the team have always been...
A professional ...
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5 Star Review
Leanna
By : 'Anita'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Mar 8, 2025
People found this helpful0
We very much appreciated the professional assistance from Leanna during and following the renewal of our... Read Full Review
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Comments (1)Was this helpful?:
Anita Johnson said about Hannells
Services : Letting( As a Tenant )Date: 8th Mar 2025
We very much appreciated the professional assistance from Leanna during and following the renewal of our tenancy.
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By : Benjamin Brain
Mar 10, 2025Hi Anita! Thank you for taking the time to leave a fantastic review of your moving experience with Leanna and the Lettings team. We're pleased to see that you felt the assistance from Leanna...
Good professional ...
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5 Star Review
Leanna
By : 'Rob'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Mar 8, 2025
People found this helpful0
Good professional service; everything went seamlessly with the renewal of the lease reletting my property. Leanna Holmes was... Read Full Review
Comments (1)Good professional service; everything went seamlessly with the renewal of the lease reletting my property.
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Rob Malcolm said about Hannells
Services : Letting( As a Owner )Date: 8th Mar 2025
Good professional service; everything went seamlessly with the renewal of the lease reletting my property.
Leanna Holmes was excellent.
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By : Benjamin Brain
Mar 10, 2025Hi Rob! Thanks for taking the time to leave a brilliant review of your moving experience with Leanna and the Lettings team! We're pleased to see that you felt you received a professional...
Renewal of Tenancy ...
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5 Star Review
Leanna
By : 'Caroline'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Mar 8, 2025
People found this helpful0
Leanne arranged my renewal contract , contacting me and keeping me informed in a polite and professional... Read Full Review
Comments (1)Was this helpful?:
Caroline Geoghegan said about Hannells
Services : Letting( As a Owner )Date: 8th Mar 2025
Leanne arranged my renewal contract , contacting me and keeping me informed in a polite and professional manner.
The UK's Largest Customer Review Website for the Property Industry
By : Benjamin Brain
Mar 10, 2025Hi Caroline! Thank you for taking the time to leave a 5-star review of your moving experience with Leanna and the Lettings team! We're pleased to see that throughout the renewal of your...
Letting ...
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4 Star Review
Emma
By : 'Ahmed'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DE23
Mar 7, 2025
People found this helpful0
Overall, our experience was positive. The letting process went smoothly, and we appreciated the support provided. However, there were some areas where attention to detail could have been improved. At times, we found ourselves needing to follow up on certain details, as some aspects of the process... Read Full Review
Comments (1)Was this helpful?:
Ahmed Alam said about Hannells
Services : Letting( As a Owner )Date: 7th Mar 2025
Overall, our experience was positive. The letting process went smoothly, and we appreciated the support provided. However, there were some areas where attention to detail could have been improved. At times, we found ourselves needing to follow up on certain details, as some aspects of the process were unclear. There were instances where the agent appeared unfamiliar with key information, requiring additional clarification from our side. While this didn’t significantly impact the outcome, a more proactive and detailoriented approach would have enhanced the experience. That said, we value the professionalism and assistance provided and hope to see continued improvements in communication and efficiency. We appreciate the service and look forward to future dealings.
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By : Benjamin Brain
Mar 7, 2025Hi Ahmed! Thank you for your honest and constructive feedback of your moving experience with Emma and the lettings team. We're pleased to hear that your overall experience was positive and...
Lovely staff, a pleasure to ...
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5 Star Review
Emma
Codie
By : 'LDilks'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : DE3
Mar 7, 2025
People found this helpful0
Amazing service and very responsive. The process was straightforward and staff members who handled things from start to finish were fantastic. Thank... Read Full Review
Comments (1)Was this helpful?:
LDilks said about Hannells
Services : Letting( As a Tenant )Date: 7th Mar 2025
Amazing service and very responsive. The process was straightforward and staff members who handled things from start to finish were fantastic. Thank you!
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By : Benjamin Brain
Mar 7, 2025Hi Leanne! Thank you so much for leaving a brilliant review of your moving experience with Emma, Codie and the Lettings team! We're pleased to see that you felt you received an amazing service...
No problems at all, quick and ...
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5 Star Review
Emma
By : 'Connor'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DE56
Mar 5, 2025
People found this helpful0
No problems at all, quick and simple to understand, lovely... Read Full Review
Comments (1)Was this helpful?:
Connor said about Hannells
Services : Letting( As a Tenant )Date: 5th Mar 2025
No problems at all, quick and simple to understand, lovely home!
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By : Benjamin Brain
Mar 6, 2025Hi Connor! Thank you for taking the time to leave a 5-star review of your moving experience with Emma and the Lettings team! We're pleased to see that you found the process of renting a...
Shocking customer ...
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1 Star Review
By : 'Jonathan'
Services : Letting( As a Owner )
Would you recommend ? : No
Mar 5, 2025
People found this helpful
Never, ever, ever trust this business with your property! I am completely bewildered as to how this company is still managing to operate with such a poor mindset, and total lack of integrity. I have given this company my hard earned money the last 3 or so years now, in order them to look after,... Read Full Review
Comments (0)Never, ever, ever trust this business with your property!
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Jonathan Downer said about Hannells
Services : Letting( As a Owner )Date: 5th Mar 2025
Never, ever, ever trust this business with your property!
I am completely bewildered as to how this company is still managing to operate with such a poor mindset, and total lack of integrity.
I have given this company my hard earned money the last 3 or so years now, in order them to look after, and ensure my property is maintained as per the standard is was entrusted to them. On numerous occasions I have been completely down by poor, or no communication regarding incidents, or damages that have occurred in my property whilst under the care of Hannells. The attitude from some of the staff at Hannells is truly shocking, unprofessional, and begs belief to be honest. To be told by one of their team they had over 20 years experience, is the 8th wonder of the world, as that statement has surely not been evident in my situation.
You pay them money to manage your property, and irrespective of what, or how damage occurs, it's your problem, and it is swept to one side.
I have never in my life been so disappointed, and shocked as I have during my unfortunate time working with this company.
So today I finally received a decision from DPS regarding damages to my property which were sustained whilst it was under the care of Hannells. The decision was nothing was to be awarded to myself, despite submitting clear evidence of damage and neglect to my property. They had even managed to pull a sink off the unit? Paint themselves, where the drips were that thick, they will have to be sanded off before repainting can take place.
Bewildered doesn't come close to how a company can take your money, receive a decision like this, and not even have the common decency to give you a courtesy call.
Unbelievable!
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Simple and Seamless tenancy ...
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5 Star Review
Leanna
By : 'Kiran'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DE22
Feb 28, 2025
People found this helpful1
Simple and Seamless tenancy renewal completed by Leanna Holmes. Thank... Read Full Review
Comments (0)Was this helpful?:
Kiran Sharma said about Hannells
Services : Letting( As a Owner )Date: 28th Feb 2025
Simple and Seamless tenancy renewal completed by Leanna Holmes. Thank you.
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Service is too expensive. ...
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5 Star Review
Emma
By : 'Fernando'
Services : Letting( As a Owner )
Sold price : £800
Would you recommend ? : Yes
Postcode : DE24
Feb 26, 2025
People found this helpful1
Service is too expensive. Should be a fixed fee and not 1 month of... Read Full Review
Comments on Agent Fees
Too expensive. Should be a fixed fee and not 1 month of rent.
Comments (1)Was this helpful?:
Fernando Diego said about Hannells
Services : Letting( As a Owner )Date: 26th Feb 2025
Service is too expensive. Should be a fixed fee and not 1 month of rent.
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By : Benjamin Brain
Feb 28, 2025Hi Fernando! Thank you for your feedback about your moving experience with Jenna and the Lettings team, and for rating us 5 stars! We appreciate your thoughts on our pricing structure and...
Through out my time with ...
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5 Star Review
Emma
By : 'Joe'
Services : Letting( As a Tenant )
Sold price : £825
Would you recommend ? : Yes
Postcode : DE11
Feb 24, 2025
People found this helpful1
Through out my time with hannells even with it being short at the moment they have been one of the most helpful letting agencies I have been with, pushing to get me in to the property as soon as they could and getting the ball rolling, I would like to say a massive thank you to Emma the person who... Read Full Review
Comments (1)Was this helpful?:
Joe said about Hannells
Services : Letting( As a Tenant )Date: 24th Feb 2025
Through out my time with hannells even with it being short at the moment they have been one of the most helpful letting agencies I have been with, pushing to get me in to the property as soon as they could and getting the ball rolling, I would like to say a massive thank you to Emma the person who did all of this me.
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By : Benjamin Brain
Feb 25, 2025Hi Joe! Thank you so much for sharing your moving experience with Emma and the Lettings team! We're pleased to hear that even in a short time, the team has proven to be one of the most helpful ...
Thanks to ...
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5 Star Review
Olivia
Emma
By : 'Tom'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : DE3
Feb 22, 2025
People found this helpful1
Hannells have been brill! Olivia was very helpful during the initial valuation and explained everything clearly regarding the process and fees, as well as answering any questions I had. Emma has also been really helpful with the initial stages of letting out the property and keeping good... Read Full Review
Comments (1)Was this helpful?:
Tom said about Hannells
Services : Letting( Property Management )Date: 22nd Feb 2025
Hannells have been brill! Olivia was very helpful during the initial valuation and explained everything clearly regarding the process and fees, as well as answering any questions I had. Emma has also been really helpful with the initial stages of letting out the property and keeping good communication. Everything has gone smoothly so far so thanks to Hannells!
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By : Benjamin Brain
Feb 24, 2025Hi Tom! Thank you for taking the time to leave such a fantastic review of your moving experience with Olivia, Emma and the Lettings team! We're really pleased to hear that you’ve had such a...
I found Leanna Holmes very ...
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5 Star Review
Leanna
By : 'A.'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DE23
Feb 22, 2025
People found this helpful1
I found Leanna Holmes very helpful and prompt in the renewal process. She did all that was required in renewing promptly after contacting tenants and without any... Read Full Review
Comments (2)Was this helpful?:
A. Ahmed said about Hannells
Services : Letting( As a Owner )Date: 22nd Feb 2025
I found Leanna Holmes very helpful and prompt in the renewal process. She did all that was required in renewing promptly after contacting tenants and without any delays.
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By : Benjamin Brain
Feb 24, 2025Hi Anjum! Thank you for your brilliant review of your moving experience with Leanna and the Lettings team. We're pleased to hear that Leanna was prompt and efficient in handling your renewal...
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