0% lettings valuation accuracy
80% lettings fee satisfaction
Oct 08,2018
Oct 08,2018
0
people found
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When viewing the property I am currently letting the agent had misinformed me about the conditions of the contract which was then reinforced by colleagues when following up. All except in writing. The process to let a property is standard across all branches which is very thorough however it was dealt with incredibly slowly and contradicted what I was told.
The staff were incredibly difficult to get a hold of, being "fobbed off" frequently. One time I was rudely interrupted and made to feel like an inconvenience being told that I "had called 8 times in the passed 2 days and left 2 voicemails" after being ignored on email and phone for weeks.
After signing a contract, they informed me to pay rent and deposit to them, so I did. For them to further throw additional contracts to sign (3 copies of the same already-signed contract with 6 confirmation emails) and then inform me that I have not paid my rent or deposit as it needed to be paid directly to the landlord (against what they had informed me on email and phone call).
Collecting keys was a disaster also. I called 5 working days in advance, 3 times without success so left a voicemail informing of my arrival to collect keys. Upon arrival they were like headless chickens unaware of my coming and even heard them contemplate whether I had signed documents, and paid etc. They did not have a main door key and were unprepared despite advanced warning. Their approach was to let me into the house and collect room key so I could unpack but could not leave the house unlocked until they had got the key from the landlord.
It was thoroughly disappointing to have paid a hefty agency fee to be consistently ignored for 2 months (not once did I ever get a response to my emails), misinformed and mishandled.
I am giving a 2 star only because a couple members of staff had treated me with respect and the standardised procedure was very good (albeit sending the same documents multiple times e.g. my guarantor had to send the same form off twice and I had to sign forms multiple times despite being the same ones). I would also like to note that the misinformation given was followed up on and some parts of the contract were altered as such (I truly believe that they believed what they were saying to me and didn't intentionally misinform me, however their carelessness in checking contracts was atrocious..they just sent me a template contract..so I don't think they properly check or even know the contracts they handle.)
The staff were incredibly difficult to get a hold of, being "fobbed off" frequently. One time I was rudely interrupted and made to feel like an inconvenience being told that I "had called 8 times in the passed 2 days and left 2 voicemails" after being ignored on email and phone for weeks.
After signing a contract, they informed me to pay rent and deposit to them, so I did. For them to further throw additional contracts to sign (3 copies of the same already-signed contract with 6 confirmation emails) and then inform me that I have not paid my rent or deposit as it needed to be paid directly to the landlord (against what they had informed me on email and phone call).
Collecting keys was a disaster also. I called 5 working days in advance, 3 times without success so left a voicemail informing of my arrival to collect keys. Upon arrival they were like headless chickens unaware of my coming and even heard them contemplate whether I had signed documents, and paid etc. They did not have a main door key and were unprepared despite advanced warning. Their approach was to let me into the house and collect room key so I could unpack but could not leave the house unlocked until they had got the key from the landlord.
It was thoroughly disappointing to have paid a hefty agency fee to be consistently ignored for 2 months (not once did I ever get a response to my emails), misinformed and mishandled.
I am giving a 2 star only because a couple members of staff had treated me with respect and the standardised procedure was very good (albeit sending the same documents multiple times e.g. my guarantor had to send the same form off twice and I had to sign forms multiple times despite being the same ones). I would also like to note that the misinformation given was followed up on and some parts of the contract were altered as such (I truly believe that they believed what they were saying to me and didn't intentionally misinform me, however their carelessness in checking contracts was atrocious..they just sent me a template contract..so I don't think they properly check or even know the contracts they handle.)
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Latest Reviews
30th May 2022
reviewed by 'Gemma'
30th May 2022
reviewed by 'Weston'
26th Oct 2021
reviewed by 'Tesfaye'
3rd Nov 2020
reviewed by 'Leah'
8th Oct 2018
reviewed by 'Joseph'
Opening Hours
Address
Leaders
Holly Tree House, 2 Windmill Road
Headington
Oxfordshire
OX3 7BX
01865 764533
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 80% | £520 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 4 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
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- Block Management
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- Conveyancing
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May 30,2022
May 30,2022
0
people found
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Ellise is very professional and pleasant to deal with, always quick to reply and was able to quickly source the information I required on my property search. I would recommend the Leaders Headington branch and Ellise especially! 5*...
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May 30,2022
May 30,2022
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I had a viewing with Ellise. She was very polite, professional and helpful. She listened to my needs and matched me with a lovely property which was exactly what I asked for....
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Oct 26,2021
Oct 26,2021
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Jordan from Leaders Headington was great! Spoke to him a couple of times regarding my tenancy and helped me to sort out my holding deposit and monthly payments for my new room at the property.
Tesfaye...
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Nov 03,2020
Nov 03,2020
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Moved in last week after relocating from Cornwall to Oxford. Molly was great as I couldn't come to view the property myself before moving in she did a WhatsApp video call with me and went through the whole house and went back to certain places ...
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Oct 01,2019
Oct 01,2019
9
people found
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they don't represent the interests of the landlord or the tenant. They represent themselves.
Never managed the property, never represented the interests of the landlord. I like my landlord so I don't want them to get hurt.
But I find myself in a position where ...
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Oct 08,2018
Oct 08,2018
0
people found
this helpful
this helpful
When viewing the property I am currently letting the agent had misinformed me about the conditions of the contract which was then reinforced by colleagues when following up. All except in writing. The process to let a property is standard across all branches which is ...
read full review
read full review
Comment on agent fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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