0% lettings valuation accuracy
0% lettings fee satisfaction
Jul 25,2012
Jul 25,2012
1
people found
this helpful
this helpful
Tried to hold us responsible for damages done to the property prioir to us moving in.
Did not resolve repairs reported during our tenancy.
Did not complete their checks on the property properly or professional.
We lived in this unsecured property for 12 months and was burgled twice with no sympathy from agent. They didn't even fit an alarm or try to secure the property properly for us.. We tried to end our tenancy one month earlier of our agreement, but they said we would pay a fee for breach of contract!
Caused a lot of hassle and stress at the end of our tenancy and tried to hold full deposit. We ended up waiting 6 months for the DPS process to finally resolve the deposit issue which we got back in full because the agent had a lack of evidence to support their claims.
Did not resolve repairs reported during our tenancy.
Did not complete their checks on the property properly or professional.
We lived in this unsecured property for 12 months and was burgled twice with no sympathy from agent. They didn't even fit an alarm or try to secure the property properly for us.. We tried to end our tenancy one month earlier of our agreement, but they said we would pay a fee for breach of contract!
Caused a lot of hassle and stress at the end of our tenancy and tried to hold full deposit. We ended up waiting 6 months for the DPS process to finally resolve the deposit issue which we got back in full because the agent had a lack of evidence to support their claims.
What agent could do to change your mind?
If the agent did what they originally preach like follow their own terms and conditions properly regarding inventory, check out, monthly checks and deposit resolution maybe I would have something better to say about them. Also there should be a rule for general wear n tear because some agents mis understand this abbreviation and try to hold tenants for every little mark. There should be a rule for tenants living with burglary or vandalism. Tenants should be allowed to give one month notice if circumstances change and cause stress on families.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
25th Jul 2012
reviewed by 'Kerstin'
Opening Hours
Address
PPM Home Rental Experts
96-98 Lord Street
Leigh
Greater Manchester
WN7 1BY
0843 314 8073
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 04,2013
May 04,2013
1
people found
this helpful
this helpful
Landlords avoid at all costs. Agent states "fantactical about customer service" should state "could not care less". When you complain of not recieving rent money it is always an "administration error", recently charged for a resigning fee that they had forgotten about from three years ...
read full review
read full review
What agent could do to change your mind?
Be polite and courteous Respond to phone calls and emails Do not charge landlords for your own mistakes Ensure that landlords are paid Have the 'boss' contactable Do not treat customers with contemptAttached Filesnbsp;
Was this helpful?
Yes
Yes
Sep 01, 2013
View all comments
(3)
My name is Tony Williams and I am the director of PPM and have been for 17 years. During this time we have managed thousands of properties; and have clients who are extremely satisfied with our services. Unlike some agencies we have a dedicated finance team, this is headed by Andrew Judge who is a chartered certified accountant (FCCA). You can check Andrews credentials on the ACCA website.
I notice that you should have been charged for the re-sign fee three years ago and this has just recent ...
Jul 25,2012
Jul 25,2012
1
people found
this helpful
this helpful
Tried to hold us responsible for damages done to the property prioir to us moving in.
Did not resolve repairs reported during our tenancy.
Did not complete their checks on the property properly or professional.
We lived in this unsecured property for 12 months and was ...
read full review
read full review
What agent could do to change your mind?
If the agent did what they originally preach like follow their own terms and conditions properly regarding inventory, check out, monthly checks and deposit resolution maybe I would have something better to say about them. Also there should be a rule for general wear n tear because some agents mis understand this abbreviation and try to hold tenants for every little mark. There should be a rule for tenants living with burglary or vandalism. Tenants should be allowed to give one month notice if circumstances change and cause stress on families.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
