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Richmond, TW9
4.3/5, 33 Reviews
82% Recommended
80% letting valuation accuracy
75% letting fee satisfaction
"Sam deliberately misleads..."
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1 Star Review
By : 'Ava28'
Services : Letting(As a Tenant)
Rent PCM : £1450
Would you recommend ? : No
Postcode : TW9
People found this helpful0
Sam deliberately misleads customers. He tells one customer that a flat is unavailable and then tells another customer that it is available. He also cancels viewing 15 minutes before an appointment on a regular basis. He is extremely rude, talks down to customers and amusingly assumes that tenants somehow know nothing. When asked what your budget it, he snorted - perhaps he ought to be aware that actually, that is what we are 'prepared' to spend and not what we 'can' actually spend. I also have another property in London that I was going to ask them to manage for me, although I will no longer be doing this because of his attitude and lies. Be aware, these guys are sharks and they do not care about tenants at all and this is implied in their extremely condescending 'tenants guide'. Just stay clear and deal with another agent with better manners, more intelligence and more respect for the person who pays the bulk of their fees.
Comments on Agent Fees
Terrible. There is a fee for everything - it's almost as though they don't want you to move in. Worked out at £600 for a high earning professional couple.
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MICHAEL S SANDERS
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 80% | 75.00% | £1,450 | £1,850 |
Address
Chancellors
23 The Quadrant, Richmond, Greater London
TW9 1BP
020 8940 2255
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Chancellors Branches (View All 54)
ROGUE TRADERS ILLEGAL SELLING ...
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1 Star Review
Scott
By : 'Rebecca'
Services : Letting( As a Owner )
Rent PCM : £315000
Would you recommend ? : No
Postcode : TW9
People found this helpful0
ROGUE TRADERS ILLEGAL SELLING MISLEADING EXPLOITING buyers. Sell peoperty illefally there are 5 strikes against the Scot lee the so calked MD is reflective the same standards all the other known agents were decent and proffessional to act but, Scot lee pretend to normalise abuse, violance and... Read Full Review
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Rebecca Dalton said about Chancellors
Services : Letting( As a Owner )Date: 3rd Dec 2024
ROGUE TRADERS ILLEGAL SELLING MISLEADING EXPLOITING buyers. Sell peoperty illefally there are 5 strikes against the Scot lee the so calked MD is reflective the same standards all the other known agents were decent and proffessional to act but, Scot lee pretend to normalise abuse, violance and criminal activity.
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Sam Hall has been great. ...
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5 Star Review
Samuel
By : 'Ang'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : No
Postcode : TW1
People found this helpful0
Sam Hall has been great. Really helpful and patient. I highly commend him as very professional. As a first time renter I found the journey very... Read Full Review
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Ang said about Chancellors
Services : Letting( As a Tenant )Date: 23rd Feb 2021
Sam Hall has been great. Really helpful and patient. I highly commend him as very professional. As a first time renter I found the journey very easy
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Unscrupulous agents. First ...
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1 Star Review
By : 'Nicola'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : No
Postcode : TW9
People found this helpful2
Unscrupulous agents. First dealings on the telephone when I was asked to give up another person's personal details and then had my personal details handed to another member of staff. Complained to 'Sam' in the offing who seemed to think it amusing as 'that's what estate... Read Full Review
Comments (0)Unscrupulous agents. First dealings on the telephone when I was asked to give up another person's personal details and then had my personal details handed to another member of staff. Complained to 'Sam' in the offing who seemed to think it amusing as 'that's what estate agents do' and showed me the door.
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Nicola Kidd said about Chancellors
Services : Letting( As a Tenant )Date: 17th Oct 2019
Unscrupulous agents. First dealings on the telephone when I was asked to give up another person's personal details and then had my personal details handed to another member of staff. Complained to 'Sam' in the offing who seemed to think it amusing as 'that's what estate agents do' and showed me the door.
No integrity, unscripted, offensive and contravention of personal data protection
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Dealing with letting agent ...
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5 Star Review
Samuel
By : 'MICHAEL'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : TW10
People found this helpful1
Dealing with letting agent Samuel Hall Marla has been pure joy! His enthusiasm, efficiency, helpfulness and general kind and positive attitude and demeanor has been such a pleasure to deal with that my Nickname for him is Samuel the Full Monty Marla! Looking forward to a longstanding working... Read Full Review
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MICHAEL S SANDERS said about Chancellors
Services : Letting( As a Owner )Date: 21st Aug 2019
Dealing with letting agent Samuel Hall Marla has been pure joy! His enthusiasm, efficiency, helpfulness and general kind and positive attitude and demeanor has been such a pleasure to deal with that my Nickname for him is Samuel the Full Monty Marla! Looking forward to a longstanding working relationship with him! Couldn’t want for a better first experience in letting my flat with Sam and Chancellors. Full Marks. Five Stars. Maximum recommendation! Michael Sanders
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Mrs ...
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1 Star Review
By : 'Pippa'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : TW10
People found this helpful4
My first and last dealings with Chancellors. Lost me a sale, are now inundating me with emails when I have told them not too. Bad... Read Full Review
Comments on Agent Fees
I was not told their fees
Comments (0)My first and last dealings with Chancellors. Lost me a sale, are now inundating me with emails when I have told them not too.
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Pippa said about Chancellors
Services : Letting( As a Owner )Date: 16th Aug 2018
My first and last dealings with Chancellors. Lost me a sale, are now inundating me with emails when I have told them not too.
Bad behavior.
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Daniel is the most ...
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5 Star Review
Daniel
By : 'Amal'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TW4
People found this helpful0
Daniel is the most professional, skilled,helpful, caring, patient and amazing negotiator I have dealt with in the last 4 years since I started thinking of selling my house I really appreciate his hard work and persistence it did pay off in the end He managed to restore our trust in... Read Full Review
Comments on Agent Fees
Very good
Comments (0)Daniel is the most professional, skilled,helpful, caring, patient and amazing negotiator I have dealt with in the last 4 years since I started thinking of selling my house
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Amal said about Chancellors
Services : Sales( As a Vendor )Date: 7th Nov 2017
Daniel is the most professional, skilled,helpful, caring, patient and amazing negotiator I have dealt with in the last 4 years since I started thinking of selling my house
I really appreciate his hard work and persistence it did pay off in the end
He managed to restore our trust in Chancollors
Thank you Daniel
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Daniel's professionalism, ...
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5 Star Review
Daniel
By : 'Charl'
Services : Sales( As a Vendor )
Sold price : £500000
Would you recommend ? : Yes
Postcode : TW9
People found this helpful1
Daniel's professionalism, knowledge of the market and high level of client service got me a brilliant price in a difficult market. Highly... Read Full Review
Comments on Agent Fees
Very good
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Charl said about Chancellors
Services : Sales( As a Vendor )Date: 11th Sep 2017
Daniel's professionalism, knowledge of the market and high level of client service got me a brilliant price in a difficult market. Highly recommended.
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Sam deliberately misleads ...
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1 Star Review
By : 'Ava28'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : TW9
People found this helpful0
Sam deliberately misleads customers. He tells one customer that a flat is unavailable and then tells another customer that it is available. He also cancels viewing 15 minutes before an appointment on a regular basis. He is extremely rude, talks down to customers and amusingly assumes that tenants ... Read Full Review
Comments on Agent Fees
Terrible. There is a fee for everything - it's almost as though they don't want you to move in. Worked out at £600 for a high earning professional couple.
Comments (0)Was this helpful?:
Ava28 said about Chancellors
Services : Letting( As a Tenant )Date: 14th Jul 2017
Sam deliberately misleads customers. He tells one customer that a flat is unavailable and then tells another customer that it is available. He also cancels viewing 15 minutes before an appointment on a regular basis. He is extremely rude, talks down to customers and amusingly assumes that tenants somehow know nothing. When asked what your budget it, he snorted - perhaps he ought to be aware that actually, that is what we are 'prepared' to spend and not what we 'can' actually spend. I also have another property in London that I was going to ask them to manage for me, although I will no longer be doing this because of his attitude and lies. Be aware, these guys are sharks and they do not care about tenants at all and this is implied in their extremely condescending 'tenants guide'. Just stay clear and deal with another agent with better manners, more intelligence and more respect for the person who pays the bulk of their fees.
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I was very happy with Daniel. ...
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5 Star Review
Daniel
By : 'Andrew'
Services : Sales( As a Buyer )
Sold price : £305000
Would you recommend ? : Yes
Postcode : TW6
People found this helpful1
I was very happy with Daniel. He was very helpful and made the process run smoothly. A pleasure to work with. Cheers... Read Full Review
Comments on Agent Fees
Good
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Andrew sekaz said about Chancellors
Services : Sales( As a Buyer )Date: 13th Sep 2016
I was very happy with Daniel. He was very helpful and made the process run smoothly. A pleasure to work with. Cheers Dan
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Interesting that all the ...
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1 Star Review
By : 'Mr'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TW7
People found this helpful3
Interesting that all the current reviews are over 2 years old. Avoid this agency like the plague! They are ruthless in their pursuit of commission and care little for buyer and seller. I also recently made an offer on a property which they failed to pass onto the vendor - despite their legal... Read Full Review
Comments (0)Interesting that all the current reviews are over 2 years old.
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Mr Green said about Chancellors
Services : Sales( Prospective Vendor/Buyer )Date: 8th Feb 2016
Interesting that all the current reviews are over 2 years old.
Avoid this agency like the plague!
They are ruthless in their pursuit of commission and care little for buyer and seller.
I also recently made an offer on a property which they failed to pass onto the vendor - despite their legal obligation to do this. On a Saturday they only had a pathetic 2 people to do viewings - another nearby agency had five!
Not to be trusted, unprofessional and unorganized - enough said!
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Joanne Fox was very ...
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5 Star Review
Joanne
By : 'Juliet'
Services : Sales( As a Vendor )
Sold price : £1360000
Would you recommend ? : Yes
Postcode : TW2
People found this helpful0
Joanne Fox was very efficient, highly professional and extremely supportive and understanding during the difficult process of selling our mother's house. She had already been recommended to us by another successful vendor and we were very happy with our decision to instruct her. I would have no... Read Full Review
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Juliet Booth said about Chancellors
Services : Sales( As a Vendor )Date: 21st Oct 2014
Joanne Fox was very efficient, highly professional and extremely supportive and understanding during the difficult process of selling our mother's house. She had already been recommended to us by another successful vendor and we were very happy with our decision to instruct her. I would have no hesitation in recommending her to other prospective vendors and wish her every success in her career.
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I found Joanne to be most ...
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5 Star Review
Joanne
Stewart
By : 'David'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TW2
People found this helpful0
I found Joanne to be most helpful in what was a complicated and long-drawn out purchase. She was unobtrusive, provided all the information requested and was above all most efficient dealing with offers, requests and dealing with both my estate-agents and solicitor (the sale was dependent on an... Read Full Review
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David Budgen said about Chancellors
Services : Sales( As a Buyer )Date: 19th Oct 2014
I found Joanne to be most helpful in what was a complicated and long-drawn out purchase. She was unobtrusive, provided all the information requested and was above all most efficient dealing with offers, requests and dealing with both my estate-agents and solicitor (the sale was dependent on an equally drawn-out sale on my part). She is quick and customer-orientated, practical and 'no-nonsense'; I appreciated this aspect particularly since a. I was dealing with the agency from abroad and b. I had had previous rather unpleasant dealings with other estate-agents. Well done!
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I (together with my elderly ...
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5 Star Review
Daniel
Joanne
By : 'Damian'
Services : Sales( As a Buyer )
Sold price : £540000
Would you recommend ? : Yes
Postcode : TW9
People found this helpful1
I (together with my elderly uncle) was the successful purchaser of a flat in central Richmond. I dealt with various agents in Richmond at different agencies and was generally pleased with the professionalism and approachability of agents in Richmond. The purchase I made was from vendors... Read Full Review
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Damian Perry said about Chancellors
Services : Sales( As a Buyer )Date: 16th Sep 2014
I (together with my elderly uncle) was the successful purchaser of a flat in central Richmond. I dealt with various agents in Richmond at different agencies and was generally pleased with the professionalism and approachability of agents in Richmond. The purchase I made was from vendors represented by Chancellors (represented by Daniel Johns and Joanne Fox) who were excellent to deal with, very approachable and friendly and highly professional. I would highly recommend Daniel Johns.
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Chancellors have let this ...
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5 Star Review
Joanne
By : 'Duncan'
Services : Sales( As a Vendor )
Sold price : £575000
Would you recommend ? : Yes
Postcode : TW9
People found this helpful1
Chancellors have let this property for many years and Andrew always found me excellent tenants and dealt with the renewals efficiently and gave good advice on rental achievability. When I came to sell the property Jo handled this from the outset and it could hardly have gone more smoothly. Her... Read Full Review
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Duncan said about Chancellors
Services : Sales( As a Vendor )Date: 13th Sep 2014
Chancellors have let this property for many years and Andrew always found me excellent tenants and dealt with the renewals efficiently and gave good advice on rental achievability. When I came to sell the property Jo handled this from the outset and it could hardly have gone more smoothly. Her efficiency and professionalism were exemplary.
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I have used Chancellors ...
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5 Star Review
Andrew
By : 'Mrs'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW10
People found this helpful0
I have used Chancellors Richmond as letting agents for 10 years. Andrew Jourdain and his team have always responded quickly and considerately to my requirements. They deal with my tenants diligently and sort out problems as they arise with efficiency and tact. Keep up the great... Read Full Review
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Mrs M Ellis said about Chancellors
Services : Letting( As a Owner )Date: 11th Sep 2014
I have used Chancellors Richmond as letting agents for 10 years. Andrew Jourdain and his team have always responded quickly and considerately to my requirements. They deal with my tenants diligently and sort out problems as they arise with efficiency and tact. Keep up the great service!
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Chancellors in Richmond have ...
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4 Star Review
Andrew
By : 'J'
Services : Letting( As a Owner )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : TW9
People found this helpful0
Chancellors in Richmond have let my property during the past 5 years and I have been very happy with the service provided. The branch has an in-depth knowledge of their local market and the staff are both friendly and professional. Andrew Jordain has always been approachable and has dealt... Read Full Review
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J Ireland said about Chancellors
Services : Letting( As a Owner )Date: 2nd Sep 2014
Chancellors in Richmond have let my property during the past 5 years and I have been very happy with the service provided. The branch has an in-depth knowledge of their local market and the staff are both friendly and professional. Andrew Jordain has always been approachable and has dealt effectively with any issues needing attention with efficiency and (an additional bonus), a sense of humour! I was not so happy with the occasional dealings I had with the Berkshire Head Office, without which, my overall rating would have been "excellent".
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Fabulous. Jo was so ...
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5 Star Review
Joanne
By : 'Mandy'
Services : Sales( As a Vendor )
Sold price : £283000
Would you recommend ? : Yes
Postcode : TW4
People found this helpful0
Fabulous. Jo was so informative and helpful throughout the entire process. She kept me updated along the way and i was very pleased with the service from... Read Full Review
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Mandy said about Chancellors
Services : Sales( As a Vendor )Date: 1st Aug 2014
Fabulous. Jo was so informative and helpful throughout the entire process. She kept me updated along the way and i was very pleased with the service from chancellors.
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I have recently sold my flat ...
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5 Star Review
Joanne
By : 'Janet'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
People found this helpful0
I have recently sold my flat through Chancellors Estate Agents in Richmond-Upon-Thames. The service I received was outstanding. The two negotiators, Daniel and Natasha, could not have been more helpful. They were always polite, sometimes in very trying circumstances, for example people not... Read Full Review
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Janet said about Chancellors
Services : Sales( As a Vendor )Date: 9th Jul 2014
I have recently sold my flat through Chancellors Estate Agents in Richmond-Upon-Thames. The service I received was outstanding. The two negotiators, Daniel and Natasha, could not have been more helpful. They were always polite, sometimes in very trying circumstances, for example people not turning up for viewings, often without warning. They were hard working, often staying late at the office and accompanying viewers in the evenings. As for the Sales Manager, Joanne Fox, I cannot praise her highly enough. She would go out of her way to help with all manner of problems outside the remit of an estate agent, organising tradesmen to carry out work in the flat, liaising with managing agents and solicitors on my behalf and generally keeping things running smoothly between vendor and buyer. When problems arose with the conveyancing she helped put my mind at rest with her calm and reassuring manner. I cannot recommend Chancellors highly enough.
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We not only sold a property ...
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5 Star Review
Joanne
By : 'Dennis'
Services : Sales( As a Vendor )
Sold price : £725000
Would you recommend ? : Yes
Postcode : TW7
People found this helpful0
We not only sold a property but also bought one through Chancellors, almost exclusively through the work of Joanne Fox. She has been exemplary in her efficiency ,courtesy and professionalism. She has managed the process seamlessly in responding promptly to any question, liaising with numbers of... Read Full Review
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Dennis Sargent said about Chancellors
Services : Sales( As a Vendor )Date: 12th Jun 2014
We not only sold a property but also bought one through Chancellors, almost exclusively through the work of Joanne Fox. She has been exemplary in her efficiency ,courtesy and professionalism. She has managed the process seamlessly in responding promptly to any question, liaising with numbers of interested parties and resolving potential problems to everyone's satisfaction.Above all she generated a feeling of trustworthiness and absolute confidence in her capability and competence.We would recommend her unreservedly.
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Exceptional! Like other we ...
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5 Star Review
Joanne
Dan
By : 'Graeme'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TW7
People found this helpful0
Exceptional! Like other we cannot recommend Joanne Fox and her team at Chancellors highly enough. Joanne an absolute pleasure to deal with, highly professional, extremely hard working and consistently went above and beyond to ensure that our sale was a success - despite the odd challenge which... Read Full Review
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Graeme & Fay said about Chancellors
Services : Sales( As a Vendor )Date: 28th May 2014
Exceptional! Like other we cannot recommend Joanne Fox and her team at Chancellors highly enough. Joanne an absolute pleasure to deal with, highly professional, extremely hard working and consistently went above and beyond to ensure that our sale was a success - despite the odd challenge which Joanne was unfailingly helpful with. Our experience with Chancellors was entirely different to our dealings with other agents, and we feel that Chancellors' honesty, integrity and quality of advice genuinely set them apart from competitors. Many thanks again to Jo and the whole team for your tireless efforts – and delivery. Graeme & Fay
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