93% sales valuation accuracy
100% sales fee satisfaction
83% lettings valuation accuracy
86% lettings fee satisfaction
Apr 06,2015
Apr 06,2015
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If we lived in America, Madison Oakley might be in danger of being known by another name than 'estate agent'. 'Move counsellors' might be a more apt description, or as masters of their trade, 'moveologists'. From start to finish, they have been a first class service, outstripping every other agent we have dealt with.
We chose Madison Oakley because they were realistic. We had three valuations on our house, and they came out somewhere in the middle to upper section - but were not the highest. Carey took the time to talk to us about his valuation, showed us comparable properties and what features of our house either increased or decreased its value. He also explained the process and timeline of valuation to the house being on the market - and kept to it.
We'll choose Madison Oakley again because they were trustworthy. They told us how the photos needed to look, what we needed to do to get the best sale and importantly, what not to do. We had no hesitation giving them full access to our home and the results of how they displayed the house online we fantastic.
We'll choose Madison Oakley again because they were reliable. Their registered customer base created a strong demand for viewings which they fitted around our ability to be in and out of the house. With a 3 year old and working from home, this might have been an issue, but it never was. They also secured us a full asking price, cash offer on day one.
We'll choose Madison Oakley again because they communicated with us. Sarah was always one step ahead, even informing us of things our solicitor was supposed to have told us! It has been refreshing throughout to have one of the professions in the process truly understanding good customer service. Sarah liaised with the buyers and kept them calm whilst we couldn't find a property to buy but also kept a genuine interest in us and our house buying journey.
We'll choose Madison Oakley because they're experienced and professional and go the extra mile. When we panicked that there was nothing on the market, Carey searched for properties for us, showing not only a full understanding of what we wanted, but who we were and what we needed. They advised us on surveys, reassured us about properties, linked us to trades. We're so excited to be moving to our new home - which Carey found for us, despite being on with another agent.
We'll choose Madison Oakley again because they're local, knowledgeable and kind. They know Bath, know their profession and know how to treat a customer. Well done Madison Oakley, and thank you.
We chose Madison Oakley because they were realistic. We had three valuations on our house, and they came out somewhere in the middle to upper section - but were not the highest. Carey took the time to talk to us about his valuation, showed us comparable properties and what features of our house either increased or decreased its value. He also explained the process and timeline of valuation to the house being on the market - and kept to it.
We'll choose Madison Oakley again because they were trustworthy. They told us how the photos needed to look, what we needed to do to get the best sale and importantly, what not to do. We had no hesitation giving them full access to our home and the results of how they displayed the house online we fantastic.
We'll choose Madison Oakley again because they were reliable. Their registered customer base created a strong demand for viewings which they fitted around our ability to be in and out of the house. With a 3 year old and working from home, this might have been an issue, but it never was. They also secured us a full asking price, cash offer on day one.
We'll choose Madison Oakley again because they communicated with us. Sarah was always one step ahead, even informing us of things our solicitor was supposed to have told us! It has been refreshing throughout to have one of the professions in the process truly understanding good customer service. Sarah liaised with the buyers and kept them calm whilst we couldn't find a property to buy but also kept a genuine interest in us and our house buying journey.
We'll choose Madison Oakley because they're experienced and professional and go the extra mile. When we panicked that there was nothing on the market, Carey searched for properties for us, showing not only a full understanding of what we wanted, but who we were and what we needed. They advised us on surveys, reassured us about properties, linked us to trades. We're so excited to be moving to our new home - which Carey found for us, despite being on with another agent.
We'll choose Madison Oakley again because they're local, knowledgeable and kind. They know Bath, know their profession and know how to treat a customer. Well done Madison Oakley, and thank you.
Comment on agent fees
Madison certainly work for their money - in fact they go above an beyond, so unlike some, you know they're working for you and have your interests at heart. Would I have gone online and done it all myself? NEVER.
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Latest Reviews
14th Sep 2021
reviewed by 'Seller Bath'
24th Oct 2020
reviewed by 'Sigrid'
20th Jun 2019
reviewed by 'Dar'
30th May 2019
reviewed by 'Rhiannon'
8th May 2019
reviewed by 'Lotachukwu'
Opening Hours
Address
Madison Oakley Estate Agents
9 Moorland Road
Bath
Somerset
BA2 3PL
01225 466525
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 100% | £102,500 | £480,000 |
| Lettings | 83% | 86% | £750 | £3,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 12 | 0 | 45 | 1 | 26 | 0 | 1 | 3 |
Areas covered
- BA2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 14,2021
Sep 14,2021
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I have bought and sold more houses than I can remember but never have I had such a positive, professional and understanding estate agency. I had a tricky sale but Carey and his team managed every aspect from beginning to end. Best agents out there ...
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Oct 24,2020
Oct 24,2020
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As a first time home-buyer and a foreigner, I was very pleased to have been helped by Madison Oakley Estate Agents and Carey in the purchase of an apartment in Bath. Carey was very accommodating and helpful, for example from organizing multiple viewings of the ...
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Mar 19,2020
Mar 19,2020
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A very friendly and efficient service. Sarah & Mandy offered some decorating advice and after several months of viewings and no offers, I redecorated and got a couple offers from the next two people to view the house. Recommended....
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Jun 20,2019
Jun 20,2019
2
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First time renter and had the docs in 6 working days and moved in in 10. Excellent service. & quite a nice guy aswell....
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May 30,2019
May 30,2019
2
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Kieran has been amazing in organising us a house. Very efficient and always happy to help us out whenever he can....
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May 08,2019
May 08,2019
1
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Kieran was helpful, friendly, funny and not too pushy. He showed me around the property and the area. He discussed all of the procedures in great detail and his knowledge of the market was impeccable. As an expert in my field I know how to ...
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Comment on agent fees
No administration fees which is great
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Dec 03,2018
Dec 03,2018
3
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william very helpful and answer all my questions i want his help to book viewings and he very good . only bad thing not many student house...
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Nov 21,2018
Nov 21,2018
4
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My partner had the viewing. Found Carey overly confident and we had to rush around the property. Kept making reference to our budget. Did not give the best first impression....
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Nov 09,2018
Nov 09,2018
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We sold our house in Bath through Madison Oakley, and the whole team were pleasant, straightforward and efficient in our dealings and very helpful, patient and professional when trying to complete the sale with a difficult buyer....
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Nov 06,2018
Nov 06,2018
1
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I had a viewing with Kieran on Friday at a property in Oldfield Park. My situation is unique where I am a home owner in London but I am looking to rent in Bath on a short term basis before purchasing a property here. As ...
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Good
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Oct 08,2018
Oct 08,2018
1
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We had a viewing with Kieron a couple of weeks ago. It was apparent early on the house was not for us, but we found that he was very realistic, honest and did not try to push us in to making a decision we did ...
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Comment on agent fees
I did not get this far however Kieron advised there were no agency fees
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Sep 07,2018
Sep 07,2018
3
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I have been very impressed with Madison Oakley's professionalism and promptness in all of my dealings with them. All of my queries have been dealt with efficiently with better outcomes that I anticipated. I like their transparency and consistent communication.
They are friendly and positive ...
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Good.
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Sep 07, 2018
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(1)
Many thanks indeed for your lovely feedback.
Both Sally and I are so glad you are happy with the service to date and have found our actions both prompt and professional.
We will endeavour to continue to meet and exceed your expectations as your property managers.
Kindest Regards,
Kieran ...
Sep 04,2018
Sep 04,2018
2
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As a student in Bath you can often feel as though everyone is against you but having Sally looking after us throughout our 1 year tenancy was amazing. Nothing was too much trouble for her as she would repeatedly stop by whenever there were any problems ...
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Aug 03,2018
Aug 03,2018
4
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As an Offshore Owner living in Canada it was of the utmost importance for me to have someone I could fully trust to step into my shoes and look after the management of my property. Over the past 5 years or so the Team at Madison ...
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Comment on agent fees
Excellent value is received for fees paid.
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Aug 04, 2018
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Hi Chris,
Thank you for the lovely feedback and we are glad we are giving you value for money and trust to manage your property. We will endeavour to continue to meet and exceed your expectations as your property managers.
Kindest regards
William ...
Jul 10,2018
Jul 10,2018
4
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I've been using Madison Oakley's services for many many years now. They are always polite, informative and highly professional. As a customer I feel valued and well looked after....
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Good
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Jun 27,2018
Jun 27,2018
3
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I had a viewing with Kieran in a Bath property on Monday 15th June. He was very knowledgeable of the local area and his attention to detail was second to none. He took the time to go through the process in great detail and how ...
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Jun 05,2018
Jun 05,2018
3
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We felt Sarah was pushy and rude which made my Mother feel quite belittled. Did not feel worthy of Amanda's time. However, my complaint was dealt with efficiently by Carey....
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N/A
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Jan 22,2018
Jan 22,2018
2
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Very impressed with Madison Oakley, They were helpful from beginning to end, very proactive and warm, always available, They were so supportive, gave an excellent service, a total success, They did everything they said they would, and what could have been stressful flowed to a ...
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Good
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Nov 17,2017
Nov 17,2017
1
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Carey, Amanda, Sarah and Louise handled a sale of our flat that proved tremendously difficult and took over four months! But they were persistent, calm and diligent keeping all parties adequately informed throughout the process, and in the end all went well. Thank you for ...
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Sep 25,2017
Sep 25,2017
1
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Louise provided numerous helps and answered my enquiries promptly and effectively. She was most helpful in getting my purchase completed quickly. My family is most grateful for her effort....
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Comment on agent fees
Adequate
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Sep 14,2017
Sep 14,2017
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The Bath property market is a pretty ruthless place with not enough houses to meet demand and it can be very overwhelming and daunting, especially if you need to move quickly on big decisions. A friend of mine recommended MO as genuine and friendly - ...
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Comment on agent fees
standard -as expected
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Sep 08,2017
Sep 08,2017
2
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These guys are the guys you need if you want professional and super friendly estate agents. They go above and way beyond what you'd ever expect and come The highest in our recommendations in the local area!
From support, encouragement and positivity nothing is too ...
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Aug 29,2017
Aug 29,2017
1
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Dealing with all the staff at Madison Oakley was a breath of fresh air from the corporate big boys that exist. Everyone (Sarah, Mandy and Louise) were quick to respond and made every effort to get the bottom of any outstanding queries to ensure our ...
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N/A
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Apr 24,2017
Apr 24,2017
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Madison Oakley handled my sale and purchase which completed last month. Throughout the whole process Carey, Amanda, Sarah and Louise were extremely responsive, helpful, professional and supportive. Every time I contacted them with a query or request they responded immediately. They were always friendly and ...
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Comment on agent fees
Fair price for outstanding service.
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Apr 13,2017
Apr 13,2017
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Carey and the team were incredibly knowledgeable, professional and helpful throughout the whole process of selling my house in Oldfield Park. Carey's valuation and strategy were spot on, they lined up a buyer very quickly, and made the process as painless as possible. I couldn't ...
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Comment on agent fees
Very reasonable fees
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Mar 03,2017
Mar 03,2017
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We bought a flat that was being sold by Madison Oakley. Sarah was very communicative throughout the whole process and the flat was immaculate when we completed....
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Feb 17,2017
Feb 17,2017
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Great service. All staff were very friendly, knowledgeable and helpful. I would definitely recommend them to anyone thinking of selling a property in Bath....
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Comment on agent fees
Very reasonable.
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Jan 05,2017
Jan 05,2017
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Nice and friendly customer service. I was however disappointed that there was an outstanding debt on the pay as you go meters for electric and gas of around £35.00 which I've paid and not been able to claim back yet and in addition I asked for ...
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Dec 22,2016
Dec 22,2016
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Highly professional yet also incredibly amiable, with an almost 'Delphi' level of awareness in reference to property generally and going 'the extra mile' for the customer specifically. I absolutely agree with a reviewer , who said...'genuinely the nicest people in the property .......industry' totally customer ...
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Comment on agent fees
Good
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Dec 22,2016
Dec 22,2016
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Carey and Louise both gave an incredibly personal service. It didn't feel like they just wanted the sale and were therefore very accommodating of our busy lives.
In addition, Carey's local knowledge and extensive understanding of the area, added to the whole experience....
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Comment on agent fees
Appropriate
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Carey Gilliland
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Sarah
(35)
Kieran
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Amanda
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Willum
(6)
William
(4)
Sally
(2)
Vendor Fees
1.25% + VATLandlord Fees
12% + VAT monthlyTenant Fees
No fees set. Last updated at 20/05/2024, 2:39 PM by Carey GillilandComplaints Procedure
We are not only members of the Property Ombudsman but also fully licensed NAEA members so have various options for recourse. In the first instance, please contact one of our partners.
Last updated at 1:39 PM 20/05/2024 by Carey Gilliland
