Head Office, Rugby, CV21
4.8/5, 543 reviews
98% recommended
96% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
87% lettings fee satisfaction
The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price ... show more The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.



The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.

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Latest Reviews

View all Reviews 543
Featured Review
a
reviewed by 'Dan Williamson'
“I have used Alex to sell my house on a couple of occasions now and would highly recommend him to ......”
18th Sep 2024
reviewed by 'Lesley'
“I have known Caroline via email and phone for 17 years. I have one rental property that she and her colleagues ......”
17th Sep 2024
reviewed by 'Paul Antony Jackson'
“The world of buy to let is not always straightforward and so to make sure you can sleep at night, ......”
17th Sep 2024
reviewed by 'N Copson'
“Caroline and her team have managed my properties for the last 7 years, they have consistently provided a 5 star service. I ......”
1st Sep 2024
reviewed by 'Neil Ryan'
“Brilliant Service from Paul Petticrew. Couldn't do enough to help and was always available whenever needed during what was a ......”
22nd Aug 2024
reviewed by 'Kelly'
“Alex was open and honest, he made us a promise and delivered. He is accessible, provides good communication and acts ......”
Opening Hours
  • Monday: 06:00 - 22:00
  • Tuesday: 06:00 - 22:00
  • Wednesday: 06:00 - 22:00
  • Thursday: 06:00 - 22:00
  • Friday: 06:00 - 22:00
  • Saturday: 06:00 - 22:00
  • Sunday: 06:00 - 22:00
Address

The Property Experts
1 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 820000(s) \/ 01788 820028(l)

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £26,700 £1,700,000
Lettings 82% 87% £375 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
105 1 116 3 177 2 113 0 23 3
Areas covered
  • CV21
  • CV23
  • CV22
  • CV23
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA NALS TPOS Lettings TPOS TDS SAGEagent The Guild Relocation Agent Network
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
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The Property Experts Image 1
Bedfordshire MK43, MK43
Bourne, Ente
Bristol, BS34
Broxbourne, EN10
Caerleon, Newport, Usk, Cwmbran & Monmouthshire, N
Cheltenham & Winchcombe, GL54
Cheshunt, EN8
Coventry, CV1

“Great service both members of the team were really professional, ......”

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Apr 06,2015
Minithumbup
By: 'gd'
Apr 06,2015
2 people found
this helpful
Great service both members of the team were really professional, they found the right tenant and performed all the necessary checks promptly and with the minimum of fuss, I would have no hesitation in recommending them, if they are not careful they could end up ...
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“Mr Ian Smith was my assigned Agent dealing with all ......”

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Apr 03,2015
Minithumbup
By: 'Mr'
Apr 03,2015
1 people found
this helpful
Mr Ian Smith was my assigned Agent dealing with all aspects of my house sale. His excellent communications kept me up to date whenever there was anything to report. He was accessible too on the odd occasion that I needed to speak to him. He ...
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Comment on agent fees
The best rate ever!
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“We sold our house through Newmans in rugby using Mitchell ......”

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Mar 17,2015
Minithumbup
By: 'Micheal'
Mar 17,2015
2 people found
this helpful
We sold our house through Newmans in rugby using Mitchell Seagers, He answered all our questions professionally, accurately and promptly. He achieved a fantastic sale price for us in only a few weeks BIG service from a little man....
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“Ian was excellent. He was punctual for viewings and receptive ......”

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Mar 13,2015
Minithumbup
By: 'David'
Mar 13,2015
0 people found
this helpful
Ian was excellent. He was punctual for viewings and receptive to my requirements. He always followed up with a phone call to check everything was ok and went out of his way to ensure good communications with the seller. The whole process was a pleasure. ...
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By: Grady
Oct 19, 2015
View all comments (1)
When you're not conversant in Clash of Clans, it is a a sport the place you build forts with gold and elixir assets. ...

“we found the agent spencer was very curtious and helpful ......”

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Mar 05,2015
Minithumbup
By: 'jill'
Mar 05,2015
0 people found
this helpful
we found the agent spencer was very curtious and helpful when we went for our 2nd viewing and we managed to secure the property that day as the vendor was at the house....
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“I would like to thank Sam Ridler for what he ......”

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Mar 03,2015
Minithumbup
By: 'Sam'
Mar 03,2015
1 people found
this helpful
I would like to thank Sam Ridler for what he has done in making the transition of renting out my property a smooth process. He went the extra mile to alleviate any added stress and I know that I can be rest assured that my ...
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Comment on agent fees
I am paying 12.5% and at present I have peace of mind and have not had any issues so worth every penny.
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Was this helpful? Yes

“Kiran is an absolute pleasure to deal with. From the ......”

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Feb 26,2015
Minithumbup
By: 'Manisha'
Feb 26,2015
0 people found
this helpful
Kiran is an absolute pleasure to deal with. From the moment I asked for her help in finding a rented property for me and my other half she has been fantastic. Always gets back to me and she always has a smile on her face. ...
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“We used Ian Smith at Newman Estate Agents to sell ......”

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Feb 26,2015
Minithumbup
By: 'Caroline'
Feb 26,2015
0 people found
this helpful
We used Ian Smith at Newman Estate Agents to sell our property as we were relocating to Scotland. As we had already moved Ian had the keys to our property and very kindly kept an eye on it for us while we were away. He ...
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“I have to state that the entire service of dealing ......”

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Feb 25,2015
Minithumbup
By: 'David'
Feb 25,2015
0 people found
this helpful
I have to state that the entire service of dealing with Newman's was faultless. From the first introductions to the close of the sale I was kept informed of what was happening and with whom. These guys were attentive caring and passionate about the sale ...
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Comment on agent fees
Exceptional price for the service given
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“Kiran was very helpful during the period she assisted in ......”

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Feb 12,2015
Minithumbup
By: 'Olivette'
Feb 12,2015
0 people found
this helpful
Kiran was very helpful during the period she assisted in managing my property. She followed up promptly with my queries which was reassuring and made me feel at ease that I could rely on her to see things through. She has a very friendly yet ...
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“Kiran was lovely to deal with and very professional. Her ......”

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Feb 10,2015
Minithumbup
By: 'John'
Feb 10,2015
0 people found
this helpful
Kiran was lovely to deal with and very professional. Her conduct was very good despite our heavy questioning pre-contract signing. There was however a minor detail overlooked(pre-contract) which left me in a bit of a predicament with the landlady. I was only going to ...
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“Carly and her team have always been very profession in ......”

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Feb 06,2015
Minithumbup
By: 'Richard'
Feb 06,2015
0 people found
this helpful
Carly and her team have always been very profession in my dealing with them when finding new tenants and managing existing tenants. This is particular important to me as I live 150 miles from the property, there support can range from finding a replacement cooker to ...
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“Ian sold the house after just 1 day on the market.......”

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Jan 30,2015
Minithumbup
By: 'Colin'
Jan 30,2015
0 people found
this helpful
Ian sold the house after just 1 day on the market. The first sale fell through but during this period of negotiation Ian did his best to keep the sale alive. He didn't go missing at any point as some agents do! After remarketing the property ...
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“Carly is a very helpful and professional member of the ......”

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Jan 23,2015
Minithumbup
By: 'C.Hilliard'
Jan 23,2015
0 people found
this helpful
Carly is a very helpful and professional member of the Newmans team. Carly is always prepared to go the extra mile and has often helped us with queries ....
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“I contacted Newman's whilst searching for a rented property back ......”

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Jan 19,2015
Minithumbup
By: 'S'
Jan 19,2015
0 people found
this helpful
I contacted Newman's whilst searching for a rented property back in late 2014. The person I dealt with was Kiran Dhariwal, who I found to be very amicable & "on the ball". She was able to answer all my queries & allowed me the first refusal on a ...
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“we purchased the property through spencer blake , and also used ......”

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Jan 13,2015
Minithumbup
By: 'peter'
Jan 13,2015
0 people found
this helpful
we purchased the property through spencer blake , and also used carly scott with regards to letting. we received excellent service and advice from both sales persons. we are very happy with the service provided by newmans....
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“Sam was very good and dealt with my queries promptly. ......”

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Jan 05,2015
Minithumbup
By: 'Hiren'
Jan 05,2015
2 people found
this helpful
Sam was very good and dealt with my queries promptly. He made sure that he communicated both with myself and the prospective tenant quickly and efficiently. Both the vacation and move in of the property went well. Thus far the management of my letting has ...
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“Good service, doing best to sell house quickly. kept in ......”

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Dec 22,2014
Minithumbup
By: 'Raymond'
Dec 22,2014
0 people found
this helpful
Good service, doing best to sell house quickly. kept in touch .slight problem at end over a chimney stack that needed pointing seller was told late but all resolved in the end...
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“professional service from the sales team. kept me informed all ......”

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Dec 22,2014
Minithumbup
By: 'CLARE6661'
Dec 22,2014
0 people found
this helpful
professional service from the sales team. kept me informed all the way through and returned my calls promptly....
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“Ian provided a very prompt response, sound advice and continual ......”

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Dec 17,2014
Minithumbup
By: 'Jackie'
Dec 17,2014
0 people found
this helpful
Ian provided a very prompt response, sound advice and continual support throughout the sale of my mother's house. He was particularly attentive and reassuring to my mother (83 years) and ensured that she was not exposed to any undue stress, whilst at the same time not ...
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“We found that Stephen was very professional and he always ......”

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Dec 15,2014
Minithumbup
By: 'Mel.'
Dec 15,2014
0 people found
this helpful
We found that Stephen was very professional and he always returned our 'phone calls without fail! His expertise allowed us to sell our property as smoothly as possible. I would highly recommend Newmans to expidite your selling or buying a property. Well done Stephen! I ...
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“Carly Scott has been sorting out a central heating problem ......”

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Dec 08,2014
Minithumbup
By: 'D'
Dec 08,2014
0 people found
this helpful
Carly Scott has been sorting out a central heating problem for us and going out of her way to help us. When problems have risen, she always kept in contact with me. This was conducted in a friendly yet professional manner. Kiran has been also ...
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“Carly made finding me a property to rent incredibly quick ......”

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Dec 04,2014
Minithumbup
By: 'Nicky'
Dec 04,2014
3 people found
this helpful
Carly made finding me a property to rent incredibly quick and easy, her friendly and professional manner made the whole process stress free. She is efficient and quick to react to any issues and sorted them with no hassle to myself. It is thanks to ...
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“Michael saw us through a move that fell through, which ......”

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Dec 01,2014
Minithumbup
By: 'Tom'
Dec 01,2014
0 people found
this helpful
Michael saw us through a move that fell through, which meant the buyer he had found for our property pulled out due to time constraints. He was undeterred, and showed the same energy and tenacity to find another buyer at almost full asking price. The ...
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“Over the last few years the service has been extremely ......”

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Nov 27,2014
Minithumbup
By: 'CT'
Nov 27,2014
0 people found
this helpful
Over the last few years the service has been extremely good. The communication is excellent, helpful and friendly and any issues are dealt with promptly. We feel confident in the way our properties are managed and we are happy to offer a high recommendation....
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“Keeley Bench has been my primary contact for my property ......”

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Nov 25,2014
Minithumbup
By: 'Revd'
Nov 25,2014
0 people found
this helpful
Keeley Bench has been my primary contact for my property for the last few years. Whereas previously I had to take the initiative in my dealings with Newmans, since Keeley has taken over my account I have found her to be very proactive, efficient in ...
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Comment on agent fees
The fees appear to be industry standard.
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“I am a multi portfolio landlord and on this particular ......”

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Nov 22,2014
Minithumbup
By: 'Mrs'
Nov 22,2014
0 people found
this helpful
I am a multi portfolio landlord and on this particular property Carly managed the refurbishment of my property and then once finished, found me a suitable tenant pretty much straight away. Her attention to detail and professional manner is second to none. Well done Carly....
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“Ian was fantastic in the selling of our home. He ......”

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Nov 18,2014
Minithumbup
By: 'Beckie'
Nov 18,2014
0 people found
this helpful
Ian was fantastic in the selling of our home. He has excellent communication skills and was very good at reassuring us every step of the way. When I needed advice and information Ian responded quickly and was always very polite and helpful. Highly Recommended!...
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“they are both excellent, I have a couple of properties ......”

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Nov 17,2014
Minithumbup
By: 'Paul'
Nov 17,2014
0 people found
this helpful
they are both excellent, I have a couple of properties renting with them and they always find tenants and are so good at keeping me informed. I have 3 more properties coming up in Rugby and I would not place them with anyone else!...
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“A big thank you to Ian Smith and the rest ......”

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Nov 14,2014
Minithumbup
By: 'Mrs'
Nov 14,2014
0 people found
this helpful
A big thank you to Ian Smith and the rest of the team at Newmans. They have been extremely helpful and professional throughout the whole process. As they were key holders I placed my trust in them to conduct viewings when I was away from ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Residential Sales - Complaint Procedure

1. Please raise your complaint with the Agent that is handling your case.

2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: [email protected]

3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.

4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.

5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.

6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”

7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides


Lettings Complaint Procedure

1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 10:22 AM 16/04/2024 by allAgents

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Branch - Head Office, Rugby, CV21

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