I thought so they were good until I needed the shower to be fixed as it was leaking. It has been over 6 weeks since I’ve reported the problem and 4 weeks since I’ve had any communication from them despite asking them on a regular basis for updates. Simply... Read Full Review

Awful people to work with, scammers just out to take all your money whether you are a tenant or landlord, no-one wins. Avoid at all cost, high staff turnover, idiotic girls who haven't got a brain cell to share trying to get one over on you. Will never use them... Read Full Review

I have been dealing with Gill for the last week regarding leasing a property, she has been very helpful and gone out her way to help us get what we needed and in... Read Full Review

Beth has been superb with supporting all aspects of our rental ! Always communicative and follows up on all items of repairs and maintenance. A really positive experience with having Stonehouse as the property... Read Full Review

Single handedly the worst property agency I have ever dealt with. Constantly changing property managers, rude, unprofessional, close issues without sorting them and no contact. I have to chase constantly for things to get done. Currently in the 3rd month of waiting for my leaking windows to get... Read Full Review

Rented out a flat for just over 2 months with StoneHouse. From the beginning, it was terrible. The checks for guarantors and actually signing the tenancy agreement were overly strict and all computerised. It was difficult to communicate with staff as no one helped and when they did they were... Read Full Review

Natalie has been an absolute star in managing my property. Having transferred from aberdein considine I noticed a massive difference in the customer service, proactively and efficiency of Stinehouse Gill also managed the letting of the flat who was lovely. Made good suggestions and again was... Read Full Review

AVOID - SCAMMERS - DONT USE - STUDENTS PLEASE READ!!! As a first time renter I was looking for a flat in Aberdeen. They offered no support to moving in. The initial paperwork was a nightmare and they left it until the day of the move in to tell me they needed further info to continue with the... Read Full Review

AVOID - SCAMMERS - DONT USE - STUDENTS PLEASE READ!!! As a first time renter I was looking for a flat in Aberdeen. They offered no support to moving in. The initial paperwork was a nightmare and they left it until the day of the move in to tell me they needed further info to continue with the... Read Full Review

Avoid at all costs. Unprofessional + rude + ignorant staff, ignore emails and phone calls (conveniently in a meeting when you need to speak to anyone). Reposit scheme is a scam, just search ‘Stonehouse letting Reposit scam” and you will see others experience. From the minute I... Read Full Review

Left my property not long ago and had no response for 3 weeks from the letting agent on my response to their claims of the flat needing cleaned and am disgusted with how they handled the leaving charges. Myself and my mother left the property in a better condition than how we got it and we still... Read Full Review

That's as polite as I can be. A terrible experience with many things already mentioned - slow, incompetent, unresponsive and incapable/unwilling to deal with difficult situations. Also overcharged significantly on end of tenancy deposit and had to fight tooth and nail several months after... Read Full Review

Be very careful using this agent. I’ve never had even £1 taken off my deposit in the past but they took over £400 when I only leased the place for 9 months and put up with faulty fans, disgusting mattress, no hot water for the first 2 weeks, etc. Paid for A... Read Full Review

Our Property Manager, Jackie Stewart was always extremely helpful and was a major assistance to us. Her support was much... Read Full Review

Absolutely shocking letting agents,property filthy and exposed wiring,faulty smoke alarm.Have not taken responsibility and took long time to repair safety issues.Caused us much stress and my son to take panic attacks.Breached government guidelines during covid and not paid for the expense we had to ... Read Full Review

Very happy with my service from Natalie Edwards, very helpful and led me towards the right direction with the flat. Would... Read Full Review

Brilliant service from Natalie Edwards! Best agent I know in Scotland. Helped me get a flat in record time, was very pleasant to deal with and so helpful!! Overall, Stonehouse is an amazing agency that gets the job... Read Full Review

First time moving out was made rather easy by the stone house leggings team. All very friendly and helpful. When we ran into problems, that came from both ends; the one team member that stood out and really helped was Holly Affleck. She was more than helpful and helped us overcome our first... Read Full Review

Absolutely Horrendous, Go elsewhere if you can. Multiple problems reported on move in which were promised to be sorted and never were over the course of the stay. Could go on and on but don't want to waste any more energy on... Read Full Review

Very helpful and competent. Gets things done. I was impressed with the preparation of the property and how it was presented for... Read Full Review