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Aberdeen, AB11
2.1/5, 59 Reviews
27% Recommended
60% letting valuation accuracy
47% letting fee satisfaction
Stonehouse Lettings is the largest Letting and Property Management Company in the North-east of Scotland.
Our branches offer flexible viewing appointments, excellent customer service and sharp marketing coverage across the North East. Over 2000 landlords currently trust us to manage their property.
"Natalie has been an absolute..."
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5 Star Review
Natalie
By : 'Rachael Robertson'
Services : Letting(Property Management)
Would you recommend ? : Yes
Postcode : AB24
Dec 8, 2022
People found this helpful0
Natalie has been an absolute star in managing my property. Having transferred from aberdein considine I noticed a massive difference in the customer service, proactively and efficiency of Stinehouse Gill also managed the letting of the flat who was lovely. Made good suggestions and again was very proactive with taking photos and trying to get a tenant in as quickly as possible. So happy I changed from AC to Stonehouse. Cannot fault them.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 60% | 47.00% | £300 | £1,290 |
Areas covered
- AB10
- AB41
- AB51
- KY16
Address
Stonehouse Lettings
Neo House,
Riverside Drive, Aberdeen, Aberdeenshire
AB11 7DG
01224 466266
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Stonehouse Lettings Branches (View All 3)
I thought so they were good ...
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1 Star Review
By : 'Glen'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AB24
Oct 6, 2023
People found this helpful1
I thought so they were good until I needed the shower to be fixed as it was leaking. It has been over 6 weeks since I’ve reported the problem and 4 weeks since I’ve had any communication from them despite asking them on a regular basis for updates. Simply... Read Full Review
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Glen said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 6th Oct 2023
I thought so they were good until I needed the shower to be fixed as it was leaking. It has been over 6 weeks since I’ve reported the problem and 4 weeks since I’ve had any communication from them despite asking them on a regular basis for updates. Simply unacceptable.
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Awful people to work with, ...
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1 Star Review
Jill
By : 'Raven'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : AB51
Aug 2, 2023
People found this helpful0
Awful people to work with, scammers just out to take all your money whether you are a tenant or landlord, no-one wins. Avoid at all cost, high staff turnover, idiotic girls who haven't got a brain cell to share trying to get one over on you. Will never use them... Read Full Review
Comments (0)Awful people to work with, scammers just out to take all your money whether you are a tenant or landlord, no-one wins. Avoid at all cost, high staff turnover, idiotic girls who haven't got a brain cell to share trying to get one over on you.
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Raven said about Stonehouse Lettings
Services : Letting( As a Owner )Date: 2nd Aug 2023
Awful people to work with, scammers just out to take all your money whether you are a tenant or landlord, no-one wins. Avoid at all cost, high staff turnover, idiotic girls who haven't got a brain cell to share trying to get one over on you.
Will never use them again.
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Very ...
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5 Star Review
Jill
By : 'TRACEY'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : AB24
Aug 1, 2023
People found this helpful0
I have been dealing with Gill for the last week regarding leasing a property, she has been very helpful and gone out her way to help us get what we needed and in... Read Full Review
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TRACEY EWING said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 1st Aug 2023
I have been dealing with Gill for the last week regarding leasing a property, she has been very helpful and gone out her way to help us get what we needed and in time.
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Beth has been superb with ...
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5 Star Review
Beth
By : 'Michelle'
Services : Letting( As a Tenant )
Rent PCM : £1290
Would you recommend ? : Yes
Postcode : AB51
Jun 2, 2023
People found this helpful0
Beth has been superb with supporting all aspects of our rental ! Always communicative and follows up on all items of repairs and maintenance. A really positive experience with having Stonehouse as the property... Read Full Review
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Michelle said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 2nd Jun 2023
Beth has been superb with supporting all aspects of our rental ! Always communicative and follows up on all items of repairs and maintenance. A really positive experience with having Stonehouse as the property management.
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Single handedly the worst ...
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1 Star Review
By : 'Molly'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AB25
Feb 21, 2023
People found this helpful0
Single handedly the worst property agency I have ever dealt with. Constantly changing property managers, rude, unprofessional, close issues without sorting them and no contact. I have to chase constantly for things to get done. Currently in the 3rd month of waiting for my leaking windows to get... Read Full Review
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Molly said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 21st Feb 2023
Single handedly the worst property agency I have ever dealt with. Constantly changing property managers, rude, unprofessional, close issues without sorting them and no contact. I have to chase constantly for things to get done. Currently in the 3rd month of waiting for my leaking windows to get sorted (buckets to catch water bad). Avoid at all costs - it's not worth the headache.
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AVOID. ...
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1 Star Review
By : 'Isla'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AB10
Dec 13, 2022
People found this helpful2
Rented out a flat for just over 2 months with StoneHouse. From the beginning, it was terrible. The checks for guarantors and actually signing the tenancy agreement were overly strict and all computerised. It was difficult to communicate with staff as no one helped and when they did they were... Read Full Review
Comments (0)Rented out a flat for just over 2 months with StoneHouse. From the beginning, it was terrible. The checks for guarantors and actually signing the tenancy agreement were overly strict and all computerised. It was difficult to communicate with staff as no one helped and when they did they were completely rude. One women was extremely rude to my partner on the phone because it was getting closer to 5'oclock and she wanted to leave. Not professional by any means.
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Isla Paterson said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 13th Dec 2022
Rented out a flat for just over 2 months with StoneHouse. From the beginning, it was terrible. The checks for guarantors and actually signing the tenancy agreement were overly strict and all computerised. It was difficult to communicate with staff as no one helped and when they did they were completely rude. One women was extremely rude to my partner on the phone because it was getting closer to 5'oclock and she wanted to leave. Not professional by any means.
Arrived to the flat to find there was no shower head. This took over a week to be resolved due to the computerised process of complaining about a repair. Washing machine didn't work either.
We were given only key between the two of us for the main door key.
The flat claimed to be 'furnished' but it had no shower, duvet, little to no kitchen utensils or cutlery, broken hoover, the list goes on... we ended up spending a lot more than predicted due to this.
Eventually after moving out (and rigioursly cleaning the flat to their standards) the company came back to us with the cost they were deducting from our deposit. They took over six weeks to do so. They deducted over £100 for cleaning costs. The cleaner they use charges £25 an hour. Our flat was a very small one bed flat and there is no way she took over three hours to clean it, especially because it was spotless already.
The company have been an absolute joke since the beginning and it has put my partner off of renting a flat as this was his first experience. This is the worst company I have dealt with for a tenancy agreement. Would not recommend.
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Natalie has been an absolute ...
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5 Star Review
Natalie
By : 'Rachael'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : AB24
Dec 8, 2022
People found this helpful0
Natalie has been an absolute star in managing my property. Having transferred from aberdein considine I noticed a massive difference in the customer service, proactively and efficiency of Stinehouse Gill also managed the letting of the flat who was lovely. Made good suggestions and again was... Read Full Review
Comments (0)Natalie has been an absolute star in managing my property. Having transferred from aberdein considine I noticed a massive difference in the customer service, proactively and efficiency of Stinehouse
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Rachael Robertson said about Stonehouse Lettings
Services : Letting( Property Management )Date: 8th Dec 2022
Natalie has been an absolute star in managing my property. Having transferred from aberdein considine I noticed a massive difference in the customer service, proactively and efficiency of Stinehouse
Gill also managed the letting of the flat who was lovely. Made good suggestions and again was very proactive with taking photos and trying to get a tenant in as quickly as possible.
So happy I changed from AC to Stonehouse. Cannot fault them.
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AVOID - SCAMMERS - DONT USE - ...
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1 Star Review
By : 'Lewis'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AB24
Aug 9, 2022
People found this helpful1
AVOID - SCAMMERS - DONT USE - STUDENTS PLEASE READ!!! As a first time renter I was looking for a flat in Aberdeen. They offered no support to moving in. The initial paperwork was a nightmare and they left it until the day of the move in to tell me they needed further info to continue with the... Read Full Review
Comments (0)AVOID - SCAMMERS - DONT USE - STUDENTS PLEASE READ!!!
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Lewis Johnstone said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 9th Aug 2022
AVOID - SCAMMERS - DONT USE - STUDENTS PLEASE READ!!!
As a first time renter I was looking for a flat in Aberdeen. They offered no support to moving in. The initial paperwork was a nightmare and they left it until the day of the move in to tell me they needed further info to continue with the process.
They gave ZERO information on the how to set-up the electricity billing, so I was cut off several times.
The water pipes were not insulated and froze during the winter cutting me off from water.
When I left I cleaned the flat thoroughly. *****THEY CHARGED ME OVER £200 FOR SMALL AREAS OF DUST*****
These guys should be absolutely ashamed of themselves. Very sad, degenerate letting agents who take pleasure in scamming people out of their money. Alike to used-car salesmen.
Do not believe the positive reviews, read the countless reviews of people being overcharged for cleaning costs.
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AVOID - SCAMMERS - DONT USE - ...
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1 Star Review
By : 'Lewis'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AB24
Aug 9, 2022
People found this helpful2
AVOID - SCAMMERS - DONT USE - STUDENTS PLEASE READ!!! As a first time renter I was looking for a flat in Aberdeen. They offered no support to moving in. The initial paperwork was a nightmare and they left it until the day of the move in to tell me they needed further info to continue with the... Read Full Review
Comments (0)AVOID - SCAMMERS - DONT USE - STUDENTS PLEASE READ!!!
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Lewis Johnstone said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 9th Aug 2022
AVOID - SCAMMERS - DONT USE - STUDENTS PLEASE READ!!!
As a first time renter I was looking for a flat in Aberdeen. They offered no support to moving in. The initial paperwork was a nightmare and they left it until the day of the move in to tell me they needed further info to continue with the process.
They gave ZERO information on the how to set-up the electricity billing, so I was cut off several times.
The water pipes were not insulated and froze during the winter cutting me off from water.
When I left I cleaned the flat thoroughly. *****THEY CHARGED ME OVER £200 FOR SMALL AREAS OF DUST*****
These guys should be absolutely ashamed of themselves. Very sad, degenerate letting agents who take pleasure in scamming people out of their money. Alike to used-car salesmen.
Do not believe the positive reviews, read the countless reviews of people being overcharged for cleaning costs.
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Avoid at all costs. ...
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1 Star Review
By : 'Ryan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AB11
Jun 11, 2022
People found this helpful3
Avoid at all costs. Unprofessional + rude + ignorant staff, ignore emails and phone calls (conveniently in a meeting when you need to speak to anyone). Reposit scheme is a scam, just search ‘Stonehouse letting Reposit scam” and you will see others experience. From the minute I... Read Full Review
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Ryan Davies said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 11th Jun 2022
Avoid at all costs. Unprofessional + rude + ignorant staff, ignore emails and phone calls (conveniently in a meeting when you need to speak to anyone). Reposit scheme is a scam, just search ‘Stonehouse letting Reposit scam” and you will see others experience. From the minute I rented a property there was problems and received no help from landlords/“property managers”. Complete scammers, go to literally any other letting agency
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AVOID! Robbing ...
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1 Star Review
By : 'Claire'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AB10
Apr 8, 2022
People found this helpful3
Left my property not long ago and had no response for 3 weeks from the letting agent on my response to their claims of the flat needing cleaned and am disgusted with how they handled the leaving charges. Myself and my mother left the property in a better condition than how we got it and we still... Read Full Review
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Claire Moore said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 8th Apr 2022
Left my property not long ago and had no response for 3 weeks from the letting agent on my response to their claims of the flat needing cleaned and am disgusted with how they handled the leaving charges. Myself and my mother left the property in a better condition than how we got it and we still got charged £141 for cleaning and carpet shampooing even though we thoroughly cleaned both. Turns out who knew a bit of fluff on a mattress and some dust specs on a bathroom floor would cost £47.50 to clean. AVOID AT ALL COSTS!!!
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A shower of ...
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1 Star Review
By : 'S.W.'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AB25
Jan 12, 2022
People found this helpful2
That's as polite as I can be. A terrible experience with many things already mentioned - slow, incompetent, unresponsive and incapable/unwilling to deal with difficult situations. Also overcharged significantly on end of tenancy deposit and had to fight tooth and nail several months after... Read Full Review
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S.W. said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 12th Jan 2022
That's as polite as I can be. A terrible experience with many things already mentioned - slow, incompetent, unresponsive and incapable/unwilling to deal with difficult situations. Also overcharged significantly on end of tenancy deposit and had to fight tooth and nail several months after leaving with LPS to remedy. Not to be trusted at all.
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Be very careful using this ...
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1 Star Review
By : 'Catriona'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : AB15
Nov 24, 2021
People found this helpful2
Be very careful using this agent. I’ve never had even £1 taken off my deposit in the past but they took over £400 when I only leased the place for 9 months and put up with faulty fans, disgusting mattress, no hot water for the first 2 weeks, etc. Paid for A... Read Full Review
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Catriona said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 24th Nov 2021
Be very careful using this agent. I’ve never had even £1 taken off my deposit in the past but they took over £400 when I only leased the place for 9 months and put up with faulty fans, disgusting mattress, no hot water for the first 2 weeks, etc. Paid for A professional clean which cost £200 and also paid for extra carpet cleans and did spot cleaning myself. Awful experience. Feel like they totally took advantage of the Covid situation and then hammered me when I moved out. Needed deposit back as had Covid so couldn’t earn money so feel they got away with this which doesn’t feel right. Doing this review so others are warned!
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31 Ruthrieston Road, ...
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4 Star Review
Jackie
By : 'Margaret'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : AB10
Sep 17, 2021
People found this helpful0
Our Property Manager, Jackie Stewart was always extremely helpful and was a major assistance to us. Her support was much... Read Full Review
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Margaret &amp; Edwin Duncan said about Stonehouse Lettings
Services : Letting( As a Owner )Date: 17th Sep 2021
Our Property Manager, Jackie Stewart was always extremely helpful and was a major assistance to us. Her support was much appreciated.
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Absolutely shocking letting ...
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1 Star Review
Holly
By : 'Joel'
Services : Letting( As a Tenant )
Rent PCM : £300
Would you recommend ? : No
Postcode : AB11
Sep 8, 2021
People found this helpful1
Absolutely shocking letting agents,property filthy and exposed wiring,faulty smoke alarm.Have not taken responsibility and took long time to repair safety issues.Caused us much stress and my son to take panic attacks.Breached government guidelines during covid and not paid for the expense we had to ... Read Full Review
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Joel Strachsn said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 8th Sep 2021
Absolutely shocking letting agents,property filthy and exposed wiring,faulty smoke alarm.Have not taken responsibility and took long time to repair safety issues.Caused us much stress and my son to take panic attacks.Breached government guidelines during covid and not paid for the expense we had to pay for the property to be deeply cleaned.Do not approach or even think of renting a property from this letting agent.
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Very happy with my service ...
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5 Star Review
Natalie
By : 'Amelia'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : AB44
Sep 2, 2021
People found this helpful0
Very happy with my service from Natalie Edwards, very helpful and led me towards the right direction with the flat. Would... Read Full Review
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Amelia said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 2nd Sep 2021
Very happy with my service from Natalie Edwards, very helpful and led me towards the right direction with the flat. Would recommend
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Brilliant service from ...
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5 Star Review
Natalie
By : 'Jack'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : AB11
Aug 20, 2021
People found this helpful0
Brilliant service from Natalie Edwards! Best agent I know in Scotland. Helped me get a flat in record time, was very pleasant to deal with and so helpful!! Overall, Stonehouse is an amazing agency that gets the job... Read Full Review
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Jack Msonkho said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 20th Aug 2021
Brilliant service from Natalie Edwards! Best agent I know in Scotland. Helped me get a flat in record time, was very pleasant to deal with and so helpful!! Overall, Stonehouse is an amazing agency that gets the job done.
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First time moving out was ...
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4 Star Review
Holly
By : 'Cameron'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : AB11
Aug 12, 2021
People found this helpful0
First time moving out was made rather easy by the stone house leggings team. All very friendly and helpful. When we ran into problems, that came from both ends; the one team member that stood out and really helped was Holly Affleck. She was more than helpful and helped us overcome our first... Read Full Review
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Cameron Paterson said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 12th Aug 2021
First time moving out was made rather easy by the stone house leggings team. All very friendly and helpful. When we ran into problems, that came from both ends; the one team member that stood out and really helped was Holly Affleck. She was more than helpful and helped us overcome our first move.
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Absolutely Horrendous, Go ...
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1 Star Review
By : 'Conor'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : AB24
Aug 5, 2021
People found this helpful1
Absolutely Horrendous, Go elsewhere if you can. Multiple problems reported on move in which were promised to be sorted and never were over the course of the stay. Could go on and on but don't want to waste any more energy on... Read Full Review
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Conor McMillan said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 5th Aug 2021
Absolutely Horrendous, Go elsewhere if you can. Multiple problems reported on move in which were promised to be sorted and never were over the course of the stay. Could go on and on but don't want to waste any more energy on them.
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Competent and ...
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4 Star Review
Natalie
By : 'I.W.'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : AB25
Jul 5, 2021
People found this helpful0
Very helpful and competent. Gets things done. I was impressed with the preparation of the property and how it was presented for... Read Full Review
Comments (0)Very helpful and competent. Gets things done.
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I.W. said about Stonehouse Lettings
Services : Letting( As a Owner )Date: 5th Jul 2021
Very helpful and competent. Gets things done.
I was impressed with the preparation of the property and how it was presented for letting.
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