60% lettings valuation accuracy
47% lettings fee satisfaction
Stonehouse Lettings is the largest Letting and Property Management Company in the North-east of Scotland. Our branches offer flexible viewing appointments, excellent customer service and sharp marketing coverage across the North East. Over 2000 landlords currently trust us to manage their property.
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Stonehouse Lettings is the largest Letting and Property Management Company in the North-east of Scotland.
Our branches offer flexible viewing appointments, excellent customer service and sharp marketing coverage across the North East. Over 2000 landlords currently trust us to manage their property.
Our branches offer flexible viewing appointments, excellent customer service and sharp marketing coverage across the North East. Over 2000 landlords currently trust us to manage their property.
Latest Reviews
6th Oct 2023
reviewed by 'Glen'
2nd Aug 2023
reviewed by 'Raven'
1st Aug 2023
reviewed by 'TRACEY EWING'
2nd Jun 2023
reviewed by 'Michelle'
13th Dec 2022
reviewed by 'Isla'
Opening Hours
Address
Stonehouse Lettings
Neo House,
Riverside Drive
Aberdeen
Aberdeenshire
AB11 7DG
01224 466266
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 60% | 47% | £300 | £1,290 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 13 | 39 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- AB10
- AB41
- AB51
- KY16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Oct 06,2023
Oct 06,2023
1
people found
this helpful
this helpful
I thought so they were good until I needed the shower to be fixed as it was leaking. It has been over 6 weeks since I’ve reported the problem and 4 weeks since I’ve had any communication from them despite asking them on a regular ...
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Aug 02,2023
Aug 02,2023
0
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Awful people to work with, scammers just out to take all your money whether you are a tenant or landlord, no-one wins. Avoid at all cost, high staff turnover, idiotic girls who haven't got a brain cell to share trying to get one over on ...
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Aug 01,2023
Aug 01,2023
0
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I have been dealing with Gill for the last week regarding leasing a property, she has been very helpful and gone out her way to help us get what we needed and in time....
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Jun 02,2023
Jun 02,2023
0
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Beth has been superb with supporting all aspects of our rental ! Always communicative and follows up on all items of repairs and maintenance. A really positive experience with having Stonehouse as the property management....
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Feb 21,2023
Feb 21,2023
0
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Single handedly the worst property agency I have ever dealt with. Constantly changing property managers, rude, unprofessional, close issues without sorting them and no contact. I have to chase constantly for things to get done. Currently in the 3rd month of waiting for my leaking ...
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Dec 13,2022
Dec 13,2022
2
people found
this helpful
this helpful
Rented out a flat for just over 2 months with StoneHouse. From the beginning, it was terrible. The checks for guarantors and actually signing the tenancy agreement were overly strict and all computerised. It was difficult to communicate with staff as no one helped and when ...
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Dec 08,2022
Dec 08,2022
0
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Natalie has been an absolute star in managing my property. Having transferred from aberdein considine I noticed a massive difference in the customer service, proactively and efficiency of Stinehouse
Gill also managed the letting of the flat who was lovely. Made good suggestions and again ...
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Aug 09,2022
Aug 09,2022
2
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this helpful
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AVOID - SCAMMERS - DONT USE - STUDENTS PLEASE READ!!!
As a first time renter I was looking for a flat in Aberdeen. They offered no support to moving in. The initial paperwork was a nightmare and they left it until the day of the ...
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Aug 09,2022
Aug 09,2022
1
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AVOID - SCAMMERS - DONT USE - STUDENTS PLEASE READ!!!
As a first time renter I was looking for a flat in Aberdeen. They offered no support to moving in. The initial paperwork was a nightmare and they left it until the day of the ...
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Jun 11,2022
Jun 11,2022
3
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this helpful
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Avoid at all costs. Unprofessional + rude + ignorant staff, ignore emails and phone calls (conveniently in a meeting when you need to speak to anyone). Reposit scheme is a scam, just search ‘Stonehouse letting Reposit scam” and you will see others experience. From the minute I ...
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Apr 08,2022
Apr 08,2022
3
people found
this helpful
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Left my property not long ago and had no response for 3 weeks from the letting agent on my response to their claims of the flat needing cleaned and am disgusted with how they handled the leaving charges. Myself and my mother left the property in ...
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Jan 12,2022
Jan 12,2022
2
people found
this helpful
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That's as polite as I can be. A terrible experience with many things already mentioned - slow, incompetent, unresponsive and incapable/unwilling to deal with difficult situations. Also overcharged significantly on end of tenancy deposit and had to fight tooth and nail several months after ...
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Nov 24,2021
Nov 24,2021
2
people found
this helpful
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Be very careful using this agent. I’ve never had even £1 taken off my deposit in the past but they took over £400 when I only leased the place for 9 months and put up with faulty fans, disgusting mattress, no hot water for the first 2 weeks, ...
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Sep 17,2021
Sep 17,2021
0
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Our Property Manager, Jackie Stewart was always extremely helpful and was a major assistance to us. Her support was much appreciated....
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Sep 08,2021
Sep 08,2021
1
people found
this helpful
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Absolutely shocking letting agents,property filthy and exposed wiring,faulty smoke alarm.Have not taken responsibility and took long time to repair safety issues.Caused us much stress and my son to take panic attacks.Breached government guidelines during covid and not paid for the ...
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Sep 02,2021
Sep 02,2021
0
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this helpful
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Very happy with my service from Natalie Edwards, very helpful and led me towards the right direction with the flat. Would recommend...
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Aug 20,2021
Aug 20,2021
0
people found
this helpful
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Brilliant service from Natalie Edwards! Best agent I know in Scotland. Helped me get a flat in record time, was very pleasant to deal with and so helpful!! Overall, Stonehouse is an amazing agency that gets the job done....
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Aug 13,2021
Aug 13,2021
0
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First time moving out was made rather easy by the stone house leggings team. All very friendly and helpful. When we ran into problems, that came from both ends; the one team member that stood out and really helped was Holly Affleck. She was more ...
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Aug 05,2021
Aug 05,2021
1
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this helpful
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Absolutely Horrendous, Go elsewhere if you can. Multiple problems reported on move in which were promised to be sorted and never were over the course of the stay. Could go on and on but don't want to waste any more energy on them....
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Jul 05,2021
Jul 05,2021
0
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Very helpful and competent. Gets things done.
I was impressed with the preparation of the property and how it was presented for letting....
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Jun 25,2021
Jun 25,2021
0
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Friendly and helpful even though we were 6 400miles apart! Finding a rental in Scotland while sitting in South Africa, some 6 400 miles away is not easy- unless you manage to get hold of Stonehouse Properties. They were polite, efficient, and always phoned back as they promised. ...
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Jun 21,2021
Jun 21,2021
0
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Stonehouse Lettings team were very helpful and provided fast responses to all my questions regarding the property and letting process. They offered me NoDeposit option and organised a fast move. I received the keys on stated date and have had no issues with further communication....
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Jun 21,2021
Jun 21,2021
0
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this helpful
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Stonehouse Lettings team were very helpful and provided fast responses to all my questions regarding the property and letting process. They offered me NoDeposit option and organised a fast move. I received the keys on stated date and have had no issues with further communication....
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Jun 11,2021
Jun 11,2021
0
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this helpful
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Very grateful for Natalie’s help in finding out more about a property ahead of relocating to Aberdeen from London. She went out of her way to provide me with the information I needed. Sadly I wasn’t quick enough to secure the property but ...
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May 24,2021
May 24,2021
0
people found
this helpful
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These people are really bad. Took months to remove an old mattress we didn’t want, when they did flat inspections told us how brilliantly well kept the place was but on moving out it turns out we trashed the place and they wanted to ...
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Mar 18,2021
Mar 18,2021
3
people found
this helpful
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Myself and my flatmate rented a lovely property from Stonehouse for two years, and during those two years we did not have many issues. When we moved out we took great pride in how we left the house to show how we had loved our ...
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Jan 18,2021
Jan 18,2021
1
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Avoid at all cost..... Disgrace of a company. I left my properly 6 months ago and have just received my leaving report, in which they are charging me 5k for flooding the flat. During my time at the tenancy I have numerous calls to my property ...
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Dec 11,2020
Dec 11,2020
3
people found
this helpful
this helpful
An agency staffed with incompetent and highly unprofessional members of staff from property managers all the way up through to the Managing Director (an Aileen Merchant). I could write an essay regarding the issues with these people but they fall in line with what I ...
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Jan 18, 2021
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(1)
Hi there ! I am wondering if you could offer any advice on these crooks! They are accusing me of purposely flooding my flat upon leaving the property & I have zero idea how to defend myself against them ! ...
Nov 16,2020
Nov 16,2020
3
people found
this helpful
this helpful
AVOID THIS AGENCY if you want to keep your nerves and deposit
I have dealt with a few letting agencies, however Stonehouse were the worst, a nightmare.
During the tenancy they "lost" my emails, ignored my questions, showed up after less than 24 hour notice (breach ...
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Jan 18, 2021
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Hi , I am going through a very similar processes with these crooks ! Would be grateful of any feedback/ advice you would have in how to deal with them! ...
Aug 04,2020
Aug 04,2020
5
people found
this helpful
this helpful
Stone House Properties are meant to be managing my property in Aberdeen. They take forever to get anything done. Communication is very poor and we are at risk of loosing our tenants. We don’t think they employ qualified people but they let them learn ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:56 AM 12/02/2016 by Sara Davidson
