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St Andrews, KY16
1/5, 2 Reviews
0% Recommended
0% letting valuation accuracy
50% letting fee satisfaction
No Description Found
No Staff Registered
Latest Reviews
Cults nightmare
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 50.00% | £530 | £875 |
Address
Stonehouse Lettings
73 South Street, St Andrews, Fife
KY16 9QW
01334800630
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Stonehouse Lettings Branches (View All 3)
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1 Star Review
By : 'Dee'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : 118
16 Jan 2019
People found this helpful1
If at all possible avoid dealing with this agency. Although the front of house staff are very pleasant and professional the staff who look after the properties are curt and unprofessional. Hayley Christie did not walk through the check in inventory with us and when it came to checkout there were ... Read Full Review
Comments (1)
If at all possible avoid dealing with this agency.
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Dee Morahan said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 16th Jan 2019
If at all possible avoid dealing with this agency.
Although the front of house staff are very pleasant and professional the staff who look after the properties are curt and unprofessional. Hayley Christie did not walk through the check in inventory with us and when it came to checkout there were errors which she had failed to amend on her copy of the inventory. Repairs that were required during the tenancy were completed but she had to be asked on a number of occasions to action this. Again on checkout she did not do a walk around and despite the property being left cleaner than when we entered it tried to keep back some of the deposit on totally spurious grounds. Then when the deposit went to be resolved by a third party she did not even had the credibility to provide any evidence but clearly wanted to delay us receiving the full deposit which in the end we did when the deposit dispute team ruled in our favour.
This is clearly an agency who work solely on behalf of landlord's. They are not interested in the tenant's whom they appear to view as inconveniencing them if repairs need to be done or even perceive them as being to blame for the repairs needing to be done.
Be very careful when dealing with them but I would not recommend them.
I had to give one star as there was not the potion to give none!
The UK's Largest Customer Review Website for the Property Industry
By : A Current Client
18 Jan 2020I can assure you, they certainly are NOT a firm that works for the landlords either. I believe they are a firm that believes their sole purpose is to allow the landlords to have comfort in the...
After renting a property from ...
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1 Star Review
By : 'Cults'
Services : Letting( As a Tenant )
Rent PCM : £530
Would you recommend ? : No
Postcode : KY15
24 Apr 2016
People found this helpful7
After renting a property from Pagan Osbourne I was told Stonehouse would now be taking over the portfolio. I had been in this property for almost 7 years with absolutely no problems and everything kept tip top. I noticed a member of staff taking pictures in the garden and asked if more had been... Read Full Review
Comments (0)After renting a property from Pagan Osbourne I was told Stonehouse would now be taking over the portfolio. I had been in this property for almost 7 years with absolutely no problems and everything kept tip top. I noticed a member of staff taking pictures in the garden and asked if more had been taken inside the house I was told they had. They had pictures of my furniture, my dog,my car and various other possessions.
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Cults nightmare said about Stonehouse Lettings
Services : Letting( As a Tenant )Date: 23rd Apr 2016
After renting a property from Pagan Osbourne I was told Stonehouse would now be taking over the portfolio. I had been in this property for almost 7 years with absolutely no problems and everything kept tip top. I noticed a member of staff taking pictures in the garden and asked if more had been taken inside the house I was told they had. They had pictures of my furniture, my dog,my car and various other possessions.
My permission was never asked and had it been the answer would have been NO. I was told by staff it was just to show the owners that I was living a good clean life in their house at which point I told them my solicitor would be involved if all pictures were not sent to me immediately. Stonehouse are a sneaky underhand company who have little or no respect for their tenants and I would never have anything to do with them. I would recommend that people stear clear of this company.
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