Shelton and Lines - Worcester Office , Worcester , WR3
Our customer promise
You will always be made to feel welcome
We will always deliver our promises
We believe in great communication
We are committed to continuous improvement
Mission statement
To be the market leader in our area, continuously develop and seek innovative ways to improve
the estate agency experience.
Vision statement
To be an inspirational estate agency, working with the best people in the industry, and continued growth.
By : 'Natalie' Services : Sales( As a Vendor ) Would you recommend ? : No
29 May 2025
People found this helpful0
We have recently used S&L to sell our house. From the outset Jenna and Dawn have been fantastic in providing information, guidance and ultimately a really organised sales process with a great outcome. I wouldn’t hesitate to use them... Read Full Review
Services : Sales( As a Vendor )Date: 28th May 2025
We have recently used S&L to sell our house. From the outset Jenna and Dawn have been fantastic in providing information, guidance and ultimately a really organised sales process with a great outcome. I wouldn’t hesitate to use them again.
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A diamond in the rough of ...
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5 Star Review
Dawn
By : 'Rowan' Services : Sales( As a Buyer ) Sold price : £305000 Would you recommend ? : Yes Postcode : WR5
20 Dec 2024
People found this helpful0
After making the catastrophic decision to sell our house with YOPA, I am so glad we found our onward purchase with Shelton & Lines as the agent.
Dawn with 20+ years experience as an agent is faultless, I am definitely a needy and sometimes pushy customer but she has taken in her her... Read Full Review
After making the catastrophic decision to sell our house with YOPA, I am so glad we found our onward purchase with Shelton & Lines as the agent.
Dawn with 20+ years experience as an agent is faultless, I am definitely a needy and sometimes pushy customer but she has taken in her her stride and always been happy to help chase things when they had slowed down.
If I am needing to sell in the future I won’t even be thinking twice before appointing either Dawn or anyone else at Shelton & Lines to manage the process.
Thank you for everything and I can’t wait to get the keys next month.
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Very happy with service, ...
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5 Star Review
By : 'B' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : WR5
27 Sept 2024
People found this helpful0
Very happy with the service we received from Shelton and Lines to sell our property.
Appointment to value, and photograph house very speedy, on the market quickly. Stayed in touch throughout, quick to respond to queries and kept us up to date with sale at every opportunity.
All staff friendly,... Read Full Review
Services : Sales( As a Vendor )Date: 27th Sep 2024
Very happy with the service we received from Shelton and Lines to sell our property. Appointment to value, and photograph house very speedy, on the market quickly. Stayed in touch throughout, quick to respond to queries and kept us up to date with sale at every opportunity. All staff friendly, informed and ready to provide a great customer service. Would recommend.
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I was looking to sell my late ...
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5 Star Review
Dawn
By : 'Chris' Services : Sales( As a Vendor ) Sold price : £395000 Would you recommend ? : Yes Postcode : WR3
4 Sept 2024
People found this helpful0
I was looking to sell my late parents property and had spoken to other estate agents in the area regarding the sale. I contacted Shelton and Lines and after my first meeting with Dawn, I knew that they would be the right estate agents to deal with. They also had a property up for sale that was... Read Full Review
I was looking to sell my late parents property and had spoken to other estate agents in the area regarding the sale. I contacted Shelton and Lines and after my first meeting with Dawn, I knew that they would be the right estate agents to deal with. They also had a property up for sale that was perfect for me.
Dawn was extremely helpful and informative and, as I was a first time buyer and seller, took me step by step through the entire process.
When it came to marketing the property, Simon was very professional, keeping me updated regarding the progress off the write up and ground plans etc and checking that the information was correct.
Although moving property is extremely stressful, I feel that both Dawn, Simon and the rest of the team at Shelton and Lines made the process as smooth as possible and I couldn't have done it without their help and guidance.
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I am so pleased I chose ...
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5 Star Review
Dawn
Simon
By : 'Caroline' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : WR2
29 Aug 2024
People found this helpful0
I am so pleased I chose Shelton and Lines, they made selling my house so easy, were so approachable each time I had any queries and achieved a higher price than I had anticipated. Top... Read Full Review
Services : Sales( As a Vendor )Date: 29th Aug 2024
I am so pleased I chose Shelton and Lines, they made selling my house so easy, were so approachable each time I had any queries and achieved a higher price than I had anticipated. Top marks!
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Extremely helpful with any ...
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5 Star Review
Dawn
By : 'Diane' Services : Sales( As a Buyer ) Sold price : £82250 Would you recommend ? : Yes Postcode : WR3
10 Jun 2024
People found this helpful1
Extremely helpful with any queries I had. Seemed as if I was interacting with a friend rather than a... Read Full Review
Dear Diane, Thank you, Estate Agency is and always has been a people business, and being friendly I believe is an important factor. Thanks again, kind regards...
Professional, friendly and ...
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5 Star Review
Dawn
By : 'Kim' Services : Sales( As a Vendor ) Sold price : £145000 Would you recommend ? : Yes Postcode : WR1
6 Jun 2024
People found this helpful1
I chose Shelton & Lines to market my property because when I first met Dawn, I was struck by her professional attitude, down to earth friendliness and knowledge of the local area. Shelton & Lines are a local company with a wealth of experience in the property market and I had every ... Read Full Review
I chose Shelton & Lines to market my property because when I first met Dawn, I was struck by her professional attitude, down to earth friendliness and knowledge of the local area. Shelton & Lines are a local company with a wealth of experience in the property market and I had every confidence that the right buyer would be found. I was also very happy with the service, and appreciated being able to leave all viewings to Dawn and her colleagues as this reduced my stress levels considerably.
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Dear Kim, Thank you for sharing your experience relating to selling with Shelton & Lines. I'm so pleased Dawn helped reduce any stress too. Thanks again, kind regards...
Fantastic ...
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5 Star Review
Simon
Dawn
By : 'GARY' Services : Sales( As a Vendor ) Sold price : £275000 Would you recommend ? : Yes Postcode : WR2
24 May 2024
People found this helpful1
Simon mallett is a true professional he helped us from putting our house on the market to the day we completed he made some difficult calls for us and we couldn’t thank him enough for all his help.Dawn is a lovely professional lady made my wife and I laugh so much with some viewings made... Read Full Review
GARY &TRACY JARVIS said about Shelton and Lines
Services : Sales( As a Vendor )Date: 24th May 2024
Simon mallett is a true professional he helped us from putting our house on the market to the day we completed he made some difficult calls for us and we couldn’t thank him enough for all his help.Dawn is a lovely professional lady made my wife and I laugh so much with some viewings made she’s an asset to the agency
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Dear Gary & Tracy Jarvis, If we can provide a great service and laugh, I feel that's probably perfect! Haha! Thank you for taking the time to share this. All the best,...
Great service and would ...
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5 Star Review
Simon
Dawn
By : 'Ashley' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : WR9
17 Apr 2024
People found this helpful1
Simon and Dawn were brilliant throughout the entire process selling my home!
They made the entire process stress free and sold my property within the week of it being listed.
Thankyou so much to you both and all... Read Full Review
Dear Ashley, Stress free is the goal! That's great news, thank you for sharing your experience. Kind regards...
Absolutely fantastic company. ...
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5 Star Review
Simon
Dawn
By : 'Mark' Services : Sales( As a Vendor ) Sold price : £304500 Would you recommend ? : Yes Postcode : WR3
15 Mar 2024
People found this helpful1
Absolutely fantastic company. We were with another company who were a complete waste of our time. We move to Shelton and Lines, and things started to move straight away. The sign went up 1st day, we had a viewing on day 3. We as good as sold it within 3 weeks. Simon and the team were always there... Read Full Review
Services : Sales( As a Vendor )Date: 15th Mar 2024
Absolutely fantastic company. We were with another company who were a complete waste of our time. We move to Shelton and Lines, and things started to move straight away. The sign went up 1st day, we had a viewing on day 3. We as good as sold it within 3 weeks. Simon and the team were always there to give updates, or to talk too if we had questions. We can not thank them enough for making the sale go so easily, without any troubles.
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Dear Mark Tansley, We all really appreciate your feedback stating we are a "fantastic company" it makes everything so worth while, thank you very much! Kind regards...
No words can describe how ...
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5 Star Review
Dawn
By : 'Paul' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : WR5
12 Mar 2024
People found this helpful1
No words can describe how happy I am going with Dawn from Shelton & Lines for the selling my property. We have used previous agents but where not satisfied with the results and viewings and when I decided to go ahead with Dawn I was ecstatic with her working style, and even got the right... Read Full Review
Services : Sales( As a Vendor )Date: 12th Mar 2024
No words can describe how happy I am going with Dawn from Shelton & Lines for the selling my property. We have used previous agents but where not satisfied with the results and viewings and when I decided to go ahead with Dawn I was ecstatic with her working style, and even got the right customers based on my specified pricing for my property. Good leads and updates was received from her side, how she handles the selling and viewing is way beyond my expectations. I am really happy that she handled the sale of my property.
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Dear Paul, Thank you for sharing your experience, I am delighted you are happy with the service and the result in selling your house. Kind regards...
Exceptional service! Simon ...
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5 Star Review
Simon
By : 'Bakers' Services : Sales( As a Buyer ) Sold price : £267000 Would you recommend ? : No Postcode : WR3
21 Feb 2024
People found this helpful1
Exceptional service! Simon demonstrated great professionalism, responsiveness, and expertise throughout the entire process. Highly recommend for a seamless and stress-free... Read Full Review
Exceptional service! Simon demonstrated great professionalism, responsiveness, and expertise throughout the entire process. Highly recommend for a seamless and stress-free experience.
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Dear Bakers, A stress-free experience is something that Simon strives for with every client,. Thank you so much for sharing this. All the best,...
Lovely ...
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5 Star Review
Dawn
Simon
By : 'Colleen' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : WR3
12 Feb 2024
People found this helpful1
Lovely staff.
The staff we encountered at the Worcester branch of Shelton and Lines whilst purchasing our property were nothing but helpful .
They kept us informed as sale progressed , not once did we any less valued than their vendor ( which is not usually the case when you are buying ), the... Read Full Review
Lovely staff. The staff we encountered at the Worcester branch of Shelton and Lines whilst purchasing our property were nothing but helpful . They kept us informed as sale progressed , not once did we any less valued than their vendor ( which is not usually the case when you are buying ), the made the whole experience much easier.
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Dear Lee, Good communication is vital, thank you so much. If you need us again, please return! All the best, kind regards...
Purchased a property in ...
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5 Star Review
Simon
Jenna
By : 'Jon' Services : Sales( As a Buyer ) Sold price : £215000 Would you recommend ? : Yes Postcode : WR1
8 Jan 2024
People found this helpful2
Purchased a property in November 2023 and the staff were very helpful in getting things pushed through for me as I was renting and my contract was coming to an end, things with the sale were dragging on but the staff worked hard to ensure everything was being sorted and I was in before my contact... Read Full Review
Purchased a property in November 2023 and the staff were very helpful in getting things pushed through for me as I was renting and my contract was coming to an end, things with the sale were dragging on but the staff worked hard to ensure everything was being sorted and I was in before my contact ended. Very velpful, friendly people. Always there to answer any questions I had as a first time buyer.
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Dear Jon, Thank you. We are aware as a first time purchase it can be quite a daunting process. We pride ourselves on being as helpful as possible and being on-hand with all the documentation...
Recent apartment purchase in ...
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5 Star Review
Simon
By : 'Wayne' Services : Sales( As a Buyer ) Sold price : £225000 Would you recommend ? : Yes Postcode : WR3
30 Dec 2023
People found this helpful2
I recently purchased my apartment through Shelton & Lines and mainly via Simon Mallett. Although we had some hurdles to overcome - we finally completed before Christmas and this is largely down to Simon doing all of the chasing on a daily basis - keeping me informed everyday either by... Read Full Review
I recently purchased my apartment through Shelton & Lines and mainly via Simon Mallett. Although we had some hurdles to overcome - we finally completed before Christmas and this is largely down to Simon doing all of the chasing on a daily basis - keeping me informed everyday either by email or telephone. Simon made the whole experience much better and less stressful as I knew he was completely on the ball to see the sale over the line and for that I’m truly thankful. Thank you Simon and the team for all of your hard work and diligence throughout. I can’t recommend them enough.
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Dear Wayne, Sometimes people don't realise how much work is involved with making sure a property purchase completes, so thank you for recognising this. We are grateful for your review and wish you...
With the sale of our ...
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5 Star Review
Simon
Simon
By : 'Iain' Services : Sales( As a Vendor ) Sold price : £225000 Would you recommend ? : Yes Postcode : WR3
19 Dec 2023
People found this helpful1
With the sale of our apartment Dawn and Simon have been fantastic and in our case Simon was particularly outstanding, exploiting his brilliant negotiating skills with the buyer thorough to completion. They went above and beyond and we would definitely recommend Shelton&Lines Worcester to... Read Full Review
Services : Sales( As a Vendor )Date: 19th Dec 2023
With the sale of our apartment Dawn and Simon have been fantastic and in our case Simon was particularly outstanding, exploiting his brilliant negotiating skills with the buyer thorough to completion. They went above and beyond and we would definitely recommend Shelton&Lines Worcester to anyone in the future!
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Dear Iain & Jane, Negotiating with all parties within a property sale is something that some people don't realise is so important and ads a lot of value. When selling a property there is much...
Having experienced different ...
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5 Star Review
Dawn
Simon
By : 'Cameron' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : WR3
7 Dec 2023
People found this helpful2
Having experienced different agents in Worcester, Dawn and Simon from Shelton and Lines are by far the best agents in the city.
Both, are straightforward, intuitive and brilliant listeners, whom I cannot recommend highly enough to everyone in Worcester when it comes to selling properties and... Read Full Review
Having experienced different agents in Worcester, Dawn and Simon from Shelton and Lines are by far the best agents in the city.
Both, are straightforward, intuitive and brilliant listeners, whom I cannot recommend highly enough to everyone in Worcester when it comes to selling properties and finding buyers, the right property.
They truly are fantastic at their jobs, genuinely caring people and an absolute credit to Shelton and Lines.
My sincere thanks and appreciation to both.
Cameron Armstrong
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Dear Cameron Armstrong, your review is very much appreciated. Caring is a value we believe is crucial in being successful, so I thank you a lot for recognising this and sharing your experience. Kind ...
As buyers we found all staff ...
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5 Star Review
Simon
Dawn
By : 'Viv' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : WR1
30 Nov 2023
People found this helpful1
As buyers we found all staff we interacted with to be helpful and courteous, and prompt to answer queries. They always seemed to have time for us if we popped into the office, which is not always the case! If you're selling, you can know that viewers and buyers will get a great... Read Full Review
As buyers we found all staff we interacted with to be helpful and courteous, and prompt to answer queries. They always seemed to have time for us if we popped into the office, which is not always the case! If you're selling, you can know that viewers and buyers will get a great service.
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Dear Viv, your review is much appreciated. We all understand that buying a property can sometimes be a daunting task and having time for our customers is therefore very important. Thanks again, kind...
I had great service from ...
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5 Star Review
Simon
Jenna
By : 'David' Services : Sales( As a Vendor ) Sold price : £272000 Would you recommend ? : Yes Postcode : WR5
29 Nov 2023
People found this helpful1
I had great service from Leigh, Simon and Dawn, who kept me well informed about viewings and gave feedback on them, and assisting with the... Read Full Review
Dear David, it is very kind of you to share your thoughts on here, we really appreciate it. Thank you, kind regards...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – info@sheltonandlines.co.uk. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales\/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 10/25/2016, 8:33:16 AM by allAgents
Awards won by Shelton and Lines, Worcester WR3 7LG