98% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Our customer promise You will always be made to feel welcome We will always deliver our promises We believe in great communication We are committed to continuous improvementMission statementTo be the market leader in our area, continuously develop and seek innovative ways to improve the estate agency experience. Vision statementTo ...
show more
Our customer promise
You will always be made to feel welcome
We will always deliver our promises
We believe in great communication
We are committed to continuous improvement
Mission statement
To be the market leader in our area, continuously develop and seek innovative ways to improve the estate agency experience.
Vision statement
To be an inspirational estate agency, working with the best people in the industry, and continued growth.
You will always be made to feel welcome
We will always deliver our promises
We believe in great communication
We are committed to continuous improvement
Mission statement
To be the market leader in our area, continuously develop and seek innovative ways to improve the estate agency experience.
Vision statement
To be an inspirational estate agency, working with the best people in the industry, and continued growth.
Latest Reviews
27th Sep 2024
reviewed by 'B mills'
4th Sep 2024
reviewed by 'Chris'
29th Aug 2024
reviewed by 'Caroline Park'
10th Jun 2024
reviewed by 'Diane'
6th Jun 2024
reviewed by 'Kim'
24th May 2024
reviewed by 'GARY &TRACY JARVIS'
Opening Hours
Address
Shelton and Lines
37 Droitwich Road
Worcester
Worcestershire
WR3 7LG
01905 616330
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 99% | £82,250 | £1,600,000 |
| Lettings | 100% | 95% | £382 | £975 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 12 | 1 | 153 | 5 | 86 | 1 | 9 | 1 |
Areas covered
- WR3
- WR1
- WR2
- WR4
- WR5
- WR6
- WR7
- WR8
- WR9
- WR14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Images & Videos
Sep 27,2024
Sep 27,2024
0
people found
this helpful
this helpful
Very happy with the service we received from Shelton and Lines to sell our property.
Appointment to value, and photograph house very speedy, on the market quickly. Stayed in touch throughout, quick to respond to queries and kept us up to date with sale at ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 04,2024
Sep 04,2024
0
people found
this helpful
this helpful
I was looking to sell my late parents property and had spoken to other estate agents in the area regarding the sale. I contacted Shelton and Lines and after my first meeting with Dawn, I knew that they would be the right estate agents to ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 29,2024
Aug 29,2024
0
people found
this helpful
this helpful
I am so pleased I chose Shelton and Lines, they made selling my house so easy, were so approachable each time I had any queries and achieved a higher price than I had anticipated. Top marks!...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 10,2024
Jun 10,2024
1
people found
this helpful
this helpful
Extremely helpful with any queries I had. Seemed as if I was interacting with a friend rather than a business....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01, 2024
View all comments
(1)
Dear Diane, Thank you, Estate Agency is and always has been a people business, and being friendly I believe is an important factor. Thanks again, kind regards Richard ...
Jun 06,2024
Jun 06,2024
1
people found
this helpful
this helpful
I chose Shelton & Lines to market my property because when I first met Dawn, I was struck by her professional attitude, down to earth friendliness and knowledge of the local area. Shelton & Lines are a local company with a wealth of experience in the property ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01, 2024
View all comments
(1)
Dear Kim, Thank you for sharing your experience relating to selling with Shelton & Lines. I'm so pleased Dawn helped reduce any stress too. Thanks again, kind regards Richard ...
May 24,2024
May 24,2024
1
people found
this helpful
this helpful
Simon mallett is a true professional he helped us from putting our house on the market to the day we completed he made some difficult calls for us and we couldn’t thank him enough for all his help.Dawn is a lovely professional lady ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01, 2024
View all comments
(1)
Dear Gary & Tracy Jarvis, If we can provide a great service and laugh, I feel that's probably perfect! Haha! Thank you for taking the time to share this. All the best, Richard ...
Apr 17,2024
Apr 17,2024
1
people found
this helpful
this helpful
Simon and Dawn were brilliant throughout the entire process selling my home!
They made the entire process stress free and sold my property within the week of it being listed.
Thankyou so much to you both and all involved!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01, 2024
View all comments
(1)
Dear Ashley, Stress free is the goal! That's great news, thank you for sharing your experience. Kind regards Richard ...
Mar 15,2024
Mar 15,2024
1
people found
this helpful
this helpful
Absolutely fantastic company. We were with another company who were a complete waste of our time. We move to Shelton and Lines, and things started to move straight away. The sign went up 1st day, we had a viewing on day 3. We as good as ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01, 2024
View all comments
(1)
Dear Mark Tansley, We all really appreciate your feedback stating we are a "fantastic company" it makes everything so worth while, thank you very much! Kind regards Richard ...
Mar 12,2024
Mar 12,2024
1
people found
this helpful
this helpful
No words can describe how happy I am going with Dawn from Shelton & Lines for the selling my property. We have used previous agents but where not satisfied with the results and viewings and when I decided to go ahead with Dawn I was ecstatic ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13, 2024
View all comments
(1)
Dear Paul, Thank you for sharing your experience, I am delighted you are happy with the service and the result in selling your house. Kind regards Richard ...
Feb 21,2024
Feb 21,2024
1
people found
this helpful
this helpful
Exceptional service! Simon demonstrated great professionalism, responsiveness, and expertise throughout the entire process. Highly recommend for a seamless and stress-free experience....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13, 2024
View all comments
(1)
Dear Bakers, A stress-free experience is something that Simon strives for with every client,. Thank you so much for sharing this. All the best, Richard ...
Feb 12,2024
Feb 12,2024
1
people found
this helpful
this helpful
Lovely staff.
The staff we encountered at the Worcester branch of Shelton and Lines whilst purchasing our property were nothing but helpful .
They kept us informed as sale progressed , not once did we any less valued than their vendor ( which is not usually the case ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13, 2024
View all comments
(1)
Dear Collen Fenson, Thank you, we treat all our clients equally, I am delighted you you have recognised this. Thanks again! Kind regards Richard ...
Jan 11,2024
Jan 11,2024
1
people found
this helpful
this helpful
Used before , and was excellent, so why go elsewhere. Great communication from start to finish.
Highly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13, 2024
View all comments
(1)
Dear Lee, Good communication is vital, thank you so much. If you need us again, please return! All the best, kind regards Richard ...
Jan 08,2024
Jan 08,2024
2
people found
this helpful
this helpful
Purchased a property in November 2023 and the staff were very helpful in getting things pushed through for me as I was renting and my contract was coming to an end, things with the sale were dragging on but the staff worked hard to ensure everything ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13, 2024
View all comments
(1)
Dear Jon, Thank you. We are aware as a first time purchase it can be quite a daunting process. We pride ourselves on being as helpful as possible and being on-hand with all the documentation involved. I wish you many happy years in your new home. Kind regards Richard ...
Dec 30,2023
Dec 30,2023
2
people found
this helpful
this helpful
I recently purchased my apartment through Shelton & Lines and mainly via Simon Mallett. Although we had some hurdles to overcome - we finally completed before Christmas and this is largely down to Simon doing all of the chasing on a daily basis - keeping me ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13, 2024
View all comments
(1)
Dear Wayne, Sometimes people don't realise how much work is involved with making sure a property purchase completes, so thank you for recognising this. We are grateful for your review and wish you all the happiness in your new home. Kind regards Richard ...
Dec 19,2023
Dec 19,2023
1
people found
this helpful
this helpful
With the sale of our apartment Dawn and Simon have been fantastic and in our case Simon was particularly outstanding, exploiting his brilliant negotiating skills with the buyer thorough to completion. They went above and beyond and we would definitely recommend Shelton&Lines Worcester to ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 19, 2023
View all comments
(1)
Dear Iain & Jane, Negotiating with all parties within a property sale is something that some people don't realise is so important and ads a lot of value. When selling a property there is much more to it other than just listing it online etc. Thank you for taking the time to review, its much appreciated. Kind regards Richard ...
Dec 07,2023
Dec 07,2023
2
people found
this helpful
this helpful
Having experienced different agents in Worcester, Dawn and Simon from Shelton and Lines are by far the best agents in the city.
Both, are straightforward, intuitive and brilliant listeners, whom I cannot recommend highly enough to everyone in Worcester when it comes to selling properties ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 11, 2023
View all comments
(1)
Dear Cameron Armstrong, your review is very much appreciated. Caring is a value we believe is crucial in being successful, so I thank you a lot for recognising this and sharing your experience. Kind regards Richard ...
Nov 30,2023
Nov 30,2023
1
people found
this helpful
this helpful
As buyers we found all staff we interacted with to be helpful and courteous, and prompt to answer queries. They always seemed to have time for us if we popped into the office, which is not always the case! If you're selling, you can know ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 11, 2023
View all comments
(1)
Dear Viv, your review is much appreciated. We all understand that buying a property can sometimes be a daunting task and having time for our customers is therefore very important. Thanks again, kind regards Richard ...
Nov 29,2023
Nov 29,2023
1
people found
this helpful
this helpful
I had great service from Leigh, Simon and Dawn, who kept me well informed about viewings and gave feedback on them, and assisting with the sale....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 11, 2023
View all comments
(1)
Dear David, it is very kind of you to share your thoughts on here, we really appreciate it. Thank you, kind regards Richard ...
Nov 20,2023
Nov 20,2023
1
people found
this helpful
this helpful
Dawn and Simon have been fantastic and thorough throughout the whole process. They went above and beyond communicating between both parties to resolve any issues or queries we had. Definitely recommend Shelton&Lines Worcester to anyone in the future!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 11, 2023
View all comments
(1)
Dear Hayley, good communication is critical when buying and selling a property, I'm really pleased you have found Simon and Dawn fantastic! All the best, Richard ...
Sep 21,2023
Sep 21,2023
0
people found
this helpful
this helpful
Excellent. I used S&L for rental to find & vet tenants & Sales, on all occasions I was very impressed with the friendly professional service I was given. Kept well informed and advised....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 21,2023
Sep 21,2023
0
people found
this helpful
this helpful
Excellent. I used S&L for rental to find & vet tenants & Sales, on all occasions I was very impressed with the friendly professional service I was given. Kept well informed and advised....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 11, 2023
View all comments
(1)
Dear Craig, thank you for taking time to leave a review, it really is appreciated. Richard ...
Sep 13,2023
Sep 13,2023
2
people found
this helpful
this helpful
Dawn has been totally ahead of the ball, from the valuation through to completion. We couldn’t have asked for a more professional and informative person to deal with, nothing has been a problem and friendly help was always given needed. It has been a ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 13, 2023
View all comments
(1)
Dear John, Thank you for sharing your experience selling with us, understanding our clients needs is really important when buying and selling property (homes). Thanks again, all the best. Kind regards Richard ...
Aug 14,2023
Aug 14,2023
2
people found
this helpful
this helpful
Dawn has provided regular and clear communication. She was able to answer any queries that we had and kept us up to date with any developments. We have been very happy with the service provided....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 14, 2023
View all comments
(1)
Dear Andy, Thank you. Good plain talking communication is an important part in helping people buy and sell their homes. The lack of it is one of the most common complaint our industry has deal with, hence why just the "on-line" agencies didn't take off as predicted. Thanks again, all the best, Richard ...
Jul 12,2023
Jul 12,2023
2
people found
this helpful
this helpful
An absolute pleasure dealing with Dawn from Shelton and lines. Communication was fabulous and she really went above and beyond to help the entire process run smoothly x...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 17, 2023
View all comments
(1)
Dear Aimee, Thank you! communication is "key" when helping people buy and sell property, and Dawn and our team are very aware of this. Thank you for sharing your thoughts. Kind regards Richard ...
Jul 11,2023
Jul 11,2023
1
people found
this helpful
this helpful
We are pleased with how smoothly our recent purchase has been. Dawn has been helpful and professional with regards to managing this process for us. She recommended solicitors (Ison Harrison) and financial advisor (Vanessa Tuzzio) - both of whom have been very useful contacts. She ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 17, 2023
View all comments
(1)
Dear Nicola Harper, Thank you for your review, we provide contacts for the whole buying and selling process so our clients have a stress free (as possible) experience, I am delighted you are happy. All the best, Richard ...
Jun 22,2023
Jun 22,2023
2
people found
this helpful
this helpful
Dawn was brilliant, She made buying our first home nice and easy. Highly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 17, 2023
View all comments
(1)
Dear Jonathan Martin, Nice and easy isn't something you hear all the time! I am really pleased. Thank you I hope you love your new home. Kind regards Richard ...
May 02,2023
May 02,2023
3
people found
this helpful
this helpful
The service was excellent from start to finish. Dawn and everyone else did a fantastic job from marketing through to completion. I would highly recommend Shelton and Lines to anyone selling a property...
read full review
read full review
Was this helpful?
Yes
Yes
May 02, 2023
View all comments
(1)
Dear Charlie, Thank you so much for taking the time out to share your thoughts. Your recommendation is very much appreciated. Kind regards Richard ...
Apr 28,2023
Apr 28,2023
3
people found
this helpful
this helpful
Dawn has been a really great agent helping us get a home. When showing us around the property initially she really showed us her wealth of knowledge around properties and how you can improve or upgrade them. Dawn guided us through all the stages really ...
read full review
read full review
Was this helpful?
Yes
Yes
May 02, 2023
View all comments
(1)
Dear Jo, Being "super" helpful is a lovely compliment, thank you! Dawn is so pleased you are happy. Thank you for taking the time to share your thoughts. All the best, Richard ...
Apr 25,2023
Apr 25,2023
3
people found
this helpful
this helpful
After a two year house search, Dawn made the purchase of my new property effortless!
Always on the other end of the phone and able to answer any questions I had along the way. Dawn was instrumental in conversing with the vendors and helped me ...
read full review
read full review
Was this helpful?
Yes
Yes
May 02, 2023
View all comments
(1)
Dear Ashley King, I am delighted you are happy, 2 years too! Thank you for sharing your experience, it is much appreciated. Kind regards Richard ...
Apr 25,2023
Apr 25,2023
2
people found
this helpful
this helpful
Customer service was excellent from start to finish. Dawn was excellent along with all other members of staff. Highly recommended to anyone selling a property...
read full review
read full review
Was this helpful?
Yes
Yes
May 02, 2023
View all comments
(1)
Dear Mr, Thank you very much! ...
Dawn Hancox
(119)
Simon
(51)
Jenna Pickering
(20)
Simon Lines
(18)
Emma Collins
(13)
Richard Shelton
(6)
Vanessa Tuzzio
(2)
Jan
Tenant Fees
NO LET, NO FEE. Last updated at 12/09/2018, 2:53 PM by Shelton and Lines - Worcester Office, Worcester, WComplaints Procedure
NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – [email protected]. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 3:03 PM 25/10/2016 by Shelton and Lines - Worcester
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – [email protected]. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Best Estate Agent in Worcester 
