The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 78 Reviews
94% Recommended
84% sales valuation accuracy
100% letting valuation accuracy
91% sales fee satisfaction
89% letting fee satisfaction
Sawyer & Co - Formal Complaints Procedure
As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.
We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body, the Ombudsman.
We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.
This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you\'re happy with the way we do it.
Our Complaints Procedure
If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.
If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.
If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:
Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA
Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN
A letter of acknowledgement will be sent to you within 3 working days. It will also:
Set out our understanding of your complaint and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.
In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.
If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:
The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: [email protected]).
The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency\'s final offer of settlement or answer.
The Ombudsman\'s Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.
The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman\'s decision, it will lapse and you are free to do as you wish.
Last updated at 11/8/2017, 5:45:03 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 84% | 91% | £97,000 | £670,000 |
| Lettings | 100% | 89% | £400 | £2,250 |
Sawyer & Co Estate Agents and Letting Agents
113 St George\'s Road, Brighton, East Sussex
BN2 1EA
01273 685111
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Share On :
By : 'Dan'
Services : Sales( As a Vendor )
Sold price : £520000
Would you recommend ? : Yes
Postcode : BN2
From valuation to exchange of contracts, the team at Sawyer & Co were a pleasure to work with. Simon, Kieran, Bob and Kirsten have expertly guided my sale and onwards property search and mortgage application. It has been a stress free pleasure at each stage. I would not hesitate to... Read Full Review
Share On :
By : 'Alex'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN2
Great experience with Cerys, very kind and helpful! Our appointment was confirmed quickly and easily. Cerys was happy to answer all our questions and gave us a really positive viewing and application... Read Full Review
Share On :
Chloe
By : 'Kenneth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN1
Chloe was a brilliant help throughout our whole process of moving overseas (HK to UK). Sawyer&co is my first approached leasing agent in UK and we had great support all the way in the tenancy. Highly recommend Sawyer&co! Thank you... Read Full Review
Share On :
Esme
By : 'Brianna'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : BN1
Very helpful in my search for a new place! Highly recommend them to anyone looking for a new place to live. Esme is very professional and... Read Full Review
Share On :
Ben
By : 'Joe'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : BN1
Ben was completely useless in dealin with our problem in the hallways. I keep ringing now but apparantly hes off “ill” We did see Ben in a local public house of ours and seemed to be fine. Where has all the professional firms... Read Full Review
Share On :
Chloe
By : 'Bomee'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN1
Great communication throughout. Easy booking system for viewings. Overall very smooth process, very little hassle and relatively stress free. Completed in a timely... Read Full Review
Share On :
By : 'LG'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN2
Professional, helpful and easy to communicate with. We managed to choose and let a new property with ease within 2 weeks. Spyros stayed late to ensure we received our key to enter our new property (stuck in traffic when moving day arrived). A thorough inventory of the property was provided and any... Read Full Review
Share On :
Esme
By : 'Mark'
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : No
Postcode : BN1
Esme Genner was professional and lovely whilst dealing with us trying to find a house. She's been patient whilst we've taken a little longer to sort somethings and overall has been... Read Full Review
Share On :
By : 'laila'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN2
unprofessional and rude This has occurred twice. I have booked in to see the property and I have received an email confirming... a few days go by and receive an email saying my viewing is canceled as the property has been let! surly you wait till everyone is booked in to see the property and... Read Full Review
Share On :
By : 'ANDREA'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BN3
Very rude person on the phone! Was very abrupt and was annoyed that I thought to ring them instead of enquiring on the... Read Full Review
Share On :
By : 'Cari'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : BN1
My agent spyros was very attentive and helped me greatly with my tenancy renewal. I am very happy with my... Read Full Review
Share On :
By : 'Nicky'
Services : Sales( As a Vendor )
Sold price : £655000
Would you recommend ? : Yes
Postcode : BN2
I have just completed on the sale of my house. Whilst I know from past experiences this can be a horrible stressful process. However using sawyer and co and specifically John white (plus Bob Beaken ) helped to cushion the experience. The level of professionalism and enthusiasm went above and... Read Full Review
Share On :
By : 'Terri'
Services : Sales( As a Vendor )
Sold price : £526700
Would you recommend ? : Yes
Postcode : BN1
Selling and buying property is like wading through treacle. We could never have done it without Hass. He has at all times been totally professional, accessible and helpful. He manages to do this while at the same time being warm and friendly. We cannot rate him highly enough and I would recommend... Read Full Review
Share On :
By : 'Stephanie'
Services : Sales( As a Buyer )
Sold price : £320000
Would you recommend ? : Yes
Postcode : BN1
We have been so impressed with the support we've received from Hassen Zahid at Sawyer & Co. Hassen has kept in touch with us every step of the way, always responding quickly to any enquiries and making sure that we were kept up to date. It really has made the whole process of buying our... Read Full Review
Share On :
By : 'Michael'
Services : Sales( As a Vendor )
Sold price : £510000
Would you recommend ? : Yes
Postcode : BN2
Really impressed by the support and help given with our sale. From the first meeting with John and the valuation through to agreed sale and everything in between. Excellent in keeping us informed of progress and helped push solicitors when needed, but also friendly, open and honest. All the team... Read Full Review
Share On :
By : 'Carley'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : BN2
Really friendly staff /great advising , really helpful alway there on hand if I need to reach them. Very quick and easy with getting property through them... Read Full Review
Share On :
Joe
By : 'Dawn'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : BN2
Jemma was highly professional and efficient. Her communication was excellent, informing us of viewings and giving feedback. Her advice was valuable as we live overseas and lacked information about of the local market. Jemma constantly reviewed the market and provided suggestions as to how we should ... Read Full Review
Very good.
Share On :
By : 'Caroline'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : BN2
My sale was lengthy and covered various members of staff before Shanade McLennan. I chose Sawyers because I wanted an honest, no frills evaluation and I related well with Laura, my original agent. Laura left in early spring and during the transition between permanent members of staff covering my... Read Full Review
Shanade was an angel, Sawyers seemed only interested in the fee and kept me in the dark.
Share On :
By : 'James'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN2
As the first time buyer of a property, we had a really good experience dealing with Shanade and Jemma. Both were highly professional, knowledgable and really helped in the successful purchase of the house. I wouldn't hesitate in recommending their services and we would certainly use them... Read Full Review
Share On :
By : 'Kate'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN2
Shanade has been incredibly helpful and attentive over the past few months. It is quite clear that her knowledge and experience in the Brighton housing market are second to none and that we were lucky to receive a very special service. Genuinely a fantastic and helpful team to deal with, especially ... Read Full Review
