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Brighton, BN2
4.8/5, 78 Reviews
94% Recommended
84% sales valuation accuracy
100% letting valuation accuracy
91% sales fee satisfaction
89% letting fee satisfaction
THE BEST ESTATE AGENCY IN THE SOUTH EAST 2017 AWARDS WINNERS \/ THE SMALL LETTINGS AGENCY IN THE UK 2017 AWARD WINNERS \/ RATED EXCELLENT IN THE BEST ESTATE AGENTS GUIDE 2018
The Brighton and Hove Property Experts.
Sawyer & Co. are market leaders in the city with a
strong reputation for integrity and
local knowledge.
Standing out from the crowd with a clear and
constant focus on providing the highest levels of
customer experience, our aim is clear - to be better
than our competitors in every way.
We pride ourselves on doing things differently
We receive more customer satisfaction reviews
than any other agency in the area giving a clear
indication that we deliver on our promises.
No description for branch.
"Ben was completely useless in ..."
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1 Star Review
Ben
By : 'Joe'
Services : Letting(Property Management)
Would you recommend ? : No
Postcode : BN1
Aug 30, 2022
People found this helpful0
Ben was completely useless in dealin with our problem in the hallways. I keep ringing now but apparantly hes off “ill” We did see Ben in a local public house of ours and seemed to be fine. Where has all the professional firms gone
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Latest Reviews
Brianna Powers
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 84% | 91% | £97,000 | £670,000 |
| Lettings | 100% | 89% | £400 | £2,250 |
Areas covered
- BN1
- BN10
- BN2
- Brighton
- Kemp Town
- Ovingdean
- Peacehaven
- Rottingdean
- Saltdean
- Woodingdean
Address
Sawyer & Co Estate Agents and Letting Agents
113 St George\'s Road, Brighton, East Sussex
BN2 1EA
01273 685111
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Sawyer & Co Estate Agents and Letting Agents Branches (View All 4)
Expertly guided ...
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5 Star Review
By : 'Dan'
Services : Sales( As a Vendor )
Sold price : £520000
Would you recommend ? : Yes
Postcode : BN2
Oct 25, 2024
People found this helpful0
From valuation to exchange of contracts, the team at Sawyer & Co were a pleasure to work with. Simon, Kieran, Bob and Kirsten have expertly guided my sale and onwards property search and mortgage application. It has been a stress free pleasure at each stage. I would not hesitate to... Read Full Review
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Dan said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Vendor )Date: 25th Oct 2024
From valuation to exchange of contracts, the team at Sawyer & Co were a pleasure to work with. Simon, Kieran, Bob and Kirsten have expertly guided my sale and onwards property search and mortgage application. It has been a stress free pleasure at each stage. I would not hesitate to recommend them.
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Great ...
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5 Star Review
By : 'Alex'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN2
Jan 26, 2024
People found this helpful0
Great experience with Cerys, very kind and helpful! Our appointment was confirmed quickly and easily. Cerys was happy to answer all our questions and gave us a really positive viewing and application... Read Full Review
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Alex said about Sawyer & Co Estate Agents and Letting Agents
Services : Letting( As a Tenant )Date: 26th Jan 2024
Great experience with Cerys, very kind and helpful! Our appointment was confirmed quickly and easily. Cerys was happy to answer all our questions and gave us a really positive viewing and application experience.
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Highly recommend Sawyer ...
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5 Star Review
Chloe
By : 'Kenneth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN1
Jan 25, 2023
People found this helpful0
Chloe was a brilliant help throughout our whole process of moving overseas (HK to UK). Sawyer&co is my first approached leasing agent in UK and we had great support all the way in the tenancy. Highly recommend Sawyer&co! Thank you... Read Full Review
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Kenneth said about Sawyer & Co Estate Agents and Letting Agents
Services : Letting( As a Tenant )Date: 25th Jan 2023
Chloe was a brilliant help throughout our whole process of moving overseas (HK to UK). Sawyer&co is my first approached leasing agent in UK and we had great support all the way in the tenancy. Highly recommend Sawyer&co! Thank you Chloe
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Very helpful in my search for ...
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5 Star Review
Esme
By : 'Brianna'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : BN1
Sep 29, 2022
People found this helpful0
Very helpful in my search for a new place! Highly recommend them to anyone looking for a new place to live. Esme is very professional and... Read Full Review
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Brianna Powers said about Sawyer & Co Estate Agents and Letting Agents
Services : Letting( As a Tenant )Date: 29th Sep 2022
Very helpful in my search for a new place! Highly recommend them to anyone looking for a new place to live. Esme is very professional and courteous.
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Ben was completely useless in ...
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1 Star Review
Ben
By : 'Joe'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : BN1
Aug 30, 2022
People found this helpful0
Ben was completely useless in dealin with our problem in the hallways. I keep ringing now but apparantly hes off “ill” We did see Ben in a local public house of ours and seemed to be fine. Where has all the professional firms... Read Full Review
Comments (0)Ben was completely useless in dealin with our problem in the hallways. I keep ringing now but apparantly hes off “ill”
Was this helpful?:
Joe said about Sawyer & Co Estate Agents and Letting Agents
Services : Letting( Property Management )Date: 30th Aug 2022
Ben was completely useless in dealin with our problem in the hallways. I keep ringing now but apparantly hes off “ill”
We did see Ben in a local public house of ours and seemed to be fine.
Where has all the professional firms gone
The UK's Largest Customer Review Website for the Property Industry
Great communication ...
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5 Star Review
Chloe
By : 'Bomee'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN1
Aug 4, 2022
People found this helpful0
Great communication throughout. Easy booking system for viewings. Overall very smooth process, very little hassle and relatively stress free. Completed in a timely... Read Full Review
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Bomee Kim said about Sawyer & Co Estate Agents and Letting Agents
Services : Letting( As a Tenant )Date: 4th Aug 2022
Great communication throughout. Easy booking system for viewings. Overall very smooth process, very little hassle and relatively stress free. Completed in a timely manner.
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Professional, helpful and ...
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5 Star Review
By : 'LG'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN2
Feb 17, 2022
People found this helpful0
Professional, helpful and easy to communicate with. We managed to choose and let a new property with ease within 2 weeks. Spyros stayed late to ensure we received our key to enter our new property (stuck in traffic when moving day arrived). A thorough inventory of the property was provided and any... Read Full Review
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LG said about Sawyer & Co Estate Agents and Letting Agents
Services : Letting( As a Tenant )Date: 17th Feb 2022
Professional, helpful and easy to communicate with. We managed to choose and let a new property with ease within 2 weeks. Spyros stayed late to ensure we received our key to enter our new property (stuck in traffic when moving day arrived). A thorough inventory of the property was provided and any questions/comments we had were added and dealt with immediately or we are being kept informed about.
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Very good ...
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5 Star Review
Esme
By : 'Mark'
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : No
Postcode : BN1
Nov 20, 2021
People found this helpful0
Esme Genner was professional and lovely whilst dealing with us trying to find a house. She's been patient whilst we've taken a little longer to sort somethings and overall has been... Read Full Review
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Mark said about Sawyer & Co Estate Agents and Letting Agents
Services : Letting( As a Tenant )Date: 20th Nov 2021
Esme Genner was professional and lovely whilst dealing with us trying to find a house. She's been patient whilst we've taken a little longer to sort somethings and overall has been fantastic!
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unprofessional and rudeThis ...
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1 Star Review
By : 'laila'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN2
Oct 13, 2021
People found this helpful0
unprofessional and rude This has occurred twice. I have booked in to see the property and I have received an email confirming... a few days go by and receive an email saying my viewing is canceled as the property has been let! surly you wait till everyone is booked in to see the property and... Read Full Review
Comments (0)unprofessional and rude
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laila paul said about Sawyer & Co Estate Agents and Letting Agents
Services : Letting( As a Tenant )Date: 13th Oct 2021
unprofessional and rude
This has occurred twice. I have booked in to see the property and I have received an email confirming... a few days go by and receive an email saying my viewing is canceled as the property has been let! surly you wait till everyone is booked in to see the property and then make a fair decision. How unprofessional!
pissed off, to say the least
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Very rude person on the ...
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1 Star Review
By : 'ANDREA'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BN3
Sep 9, 2021
People found this helpful0
Very rude person on the phone! Was very abrupt and was annoyed that I thought to ring them instead of enquiring on the... Read Full Review
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ANDREA LAUER BETRAN said about Sawyer & Co Estate Agents and Letting Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 9th Sep 2021
Very rude person on the phone! Was very abrupt and was annoyed that I thought to ring them instead of enquiring on the internet...
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My agent spyros was very ...
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5 Star Review
By : 'Cari'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : BN1
Aug 23, 2021
People found this helpful0
My agent spyros was very attentive and helped me greatly with my tenancy renewal. I am very happy with my... Read Full Review
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Cari Wickenden said about Sawyer & Co Estate Agents and Letting Agents
Services : Letting( As a Tenant )Date: 23rd Aug 2021
My agent spyros was very attentive and helped me greatly with my tenancy renewal. I am very happy with my experience.
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I have just completed on the ...
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5 Star Review
By : 'Nicky'
Services : Sales( As a Vendor )
Sold price : £655000
Would you recommend ? : Yes
Postcode : BN2
Jul 7, 2021
People found this helpful0
I have just completed on the sale of my house. Whilst I know from past experiences this can be a horrible stressful process. However using sawyer and co and specifically John white (plus Bob Beaken ) helped to cushion the experience. The level of professionalism and enthusiasm went above and... Read Full Review
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Nicky said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Vendor )Date: 7th Jul 2021
I have just completed on the sale of my house. Whilst I know from past experiences this can be a horrible stressful process. However using sawyer and co and specifically John white (plus Bob Beaken ) helped to cushion the experience. The level of professionalism and enthusiasm went above and beyond. John kept me in the loop without being too pushy. I would definitely use this agency again and absolutely recommend them to everyone.
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Selling and buying property ...
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5 Star Review
By : 'Terri'
Services : Sales( As a Vendor )
Sold price : £526700
Would you recommend ? : Yes
Postcode : BN1
Jun 21, 2021
People found this helpful0
Selling and buying property is like wading through treacle. We could never have done it without Hass. He has at all times been totally professional, accessible and helpful. He manages to do this while at the same time being warm and friendly. We cannot rate him highly enough and I would recommend... Read Full Review
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Terri Prior said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Vendor )Date: 21st Jun 2021
Selling and buying property is like wading through treacle. We could never have done it without Hass. He has at all times been totally professional, accessible and helpful. He manages to do this while at the same time being warm and friendly. We cannot rate him highly enough and I would recommend Sawyer & Co. to anyone trying to buy or sell a property. Thank you so much Hass.
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Outstanding ...
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5 Star Review
By : 'Stephanie'
Services : Sales( As a Buyer )
Sold price : £320000
Would you recommend ? : Yes
Postcode : BN1
Apr 5, 2021
People found this helpful0
We have been so impressed with the support we've received from Hassen Zahid at Sawyer & Co. Hassen has kept in touch with us every step of the way, always responding quickly to any enquiries and making sure that we were kept up to date. It really has made the whole process of buying our... Read Full Review
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Stephanie Kirby said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Buyer )Date: 5th Apr 2021
We have been so impressed with the support we've received from Hassen Zahid at Sawyer & Co. Hassen has kept in touch with us every step of the way, always responding quickly to any enquiries and making sure that we were kept up to date. It really has made the whole process of buying our new house so much less stressful, and we couldn't recommend highly enough! This was over and above service!
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Really impressed by the ...
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5 Star Review
By : 'Michael'
Services : Sales( As a Vendor )
Sold price : £510000
Would you recommend ? : Yes
Postcode : BN2
Mar 9, 2021
People found this helpful0
Really impressed by the support and help given with our sale. From the first meeting with John and the valuation through to agreed sale and everything in between. Excellent in keeping us informed of progress and helped push solicitors when needed, but also friendly, open and honest. All the team... Read Full Review
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Michael said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Vendor )Date: 9th Mar 2021
Really impressed by the support and help given with our sale. From the first meeting with John and the valuation through to agreed sale and everything in between. Excellent in keeping us informed of progress and helped push solicitors when needed, but also friendly, open and honest. All the team were great as well.
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Really friendly staff /great ...
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5 Star Review
By : 'Carley'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : BN2
Oct 22, 2019
People found this helpful0
Really friendly staff /great advising , really helpful alway there on hand if I need to reach them. Very quick and easy with getting property through them... Read Full Review
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Carley pugh said about Sawyer & Co Estate Agents and Letting Agents
Services : Letting( As a Tenant )Date: 22nd Oct 2019
Really friendly staff /great advising , really helpful alway there on hand if I need to reach them. Very quick and easy with getting property through them .
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Jemma was highly professional ...
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5 Star Review
Joe
By : 'Dawn'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : BN2
Dec 9, 2017
People found this helpful0
Jemma was highly professional and efficient. Her communication was excellent, informing us of viewings and giving feedback. Her advice was valuable as we live overseas and lacked information about of the local market. Jemma constantly reviewed the market and provided suggestions as to how we should ... Read Full Review
Comments on Agent Fees
Very good.
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Dawn Siso said about Sawyer & Co Estate Agents and Letting Agents
Services : Letting( As a Owner )Date: 9th Dec 2017
Jemma was highly professional and efficient. Her communication was excellent, informing us of viewings and giving feedback. Her advice was valuable as we live overseas and lacked information about of the local market. Jemma constantly reviewed the market and provided suggestions as to how we should move forward to obtain a tenant. Joe Newman was also efficient in communication regrading the tenancy agreement. We are very pleased with the outcome.
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My sale was lengthy and ...
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3 Star Review
By : 'Caroline'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : BN2
Dec 8, 2017
People found this helpful0
My sale was lengthy and covered various members of staff before Shanade McLennan. I chose Sawyers because I wanted an honest, no frills evaluation and I related well with Laura, my original agent. Laura left in early spring and during the transition between permanent members of staff covering my... Read Full Review
Comments on Agent Fees
Shanade was an angel, Sawyers seemed only interested in the fee and kept me in the dark.
Comments (0)My sale was lengthy and covered various members of staff before Shanade McLennan. I chose Sawyers because I wanted an honest, no frills evaluation and I related well with Laura, my original agent. Laura left in early spring and during the transition between permanent members of staff covering my sale I felt unrepresented and without connection and found replacement staff rude and disinterested. There was no permanent face within the office, with staff coming and going. everything I didn't want from an estate agent. I wished I had chosen to go with Fox and Sons. However, despite a sale falling through (both my solicitor and myself knowing of this before Sawyers) Shanade took over my sale from late Spring/ early summer and I felt after 4 months, I had someone focussed on my sale. Despite Shanade's personal health conditions and issues, she absolutely rallied behind my sale and kept me abreast of any subsequent problems with the buyer, their solicitors and hold ups. Although the sale of nearly 10 months has left me exhausted with no appetite to enter the housing market for the next 12 months I would salute Shanade for working so hard on my behalf and I would like to offer her my personal thanks and gratitude.
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Caroline Gration said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Vendor )Date: 8th Dec 2017
My sale was lengthy and covered various members of staff before Shanade McLennan. I chose Sawyers because I wanted an honest, no frills evaluation and I related well with Laura, my original agent. Laura left in early spring and during the transition between permanent members of staff covering my sale I felt unrepresented and without connection and found replacement staff rude and disinterested. There was no permanent face within the office, with staff coming and going. everything I didn't want from an estate agent. I wished I had chosen to go with Fox and Sons. However, despite a sale falling through (both my solicitor and myself knowing of this before Sawyers) Shanade took over my sale from late Spring/ early summer and I felt after 4 months, I had someone focussed on my sale. Despite Shanade's personal health conditions and issues, she absolutely rallied behind my sale and kept me abreast of any subsequent problems with the buyer, their solicitors and hold ups. Although the sale of nearly 10 months has left me exhausted with no appetite to enter the housing market for the next 12 months I would salute Shanade for working so hard on my behalf and I would like to offer her my personal thanks and gratitude.
Caroline Gration
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As the first time buyer of a ...
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5 Star Review
By : 'James'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN2
Nov 12, 2017
People found this helpful0
As the first time buyer of a property, we had a really good experience dealing with Shanade and Jemma. Both were highly professional, knowledgable and really helped in the successful purchase of the house. I wouldn't hesitate in recommending their services and we would certainly use them... Read Full Review
Comments (0)As the first time buyer of a property, we had a really good experience dealing with Shanade and Jemma. Both were highly professional, knowledgable and really helped in the successful purchase of the house.
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James Drohan said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Buyer )Date: 12th Nov 2017
As the first time buyer of a property, we had a really good experience dealing with Shanade and Jemma. Both were highly professional, knowledgable and really helped in the successful purchase of the house.
I wouldn't hesitate in recommending their services and we would certainly use them again if we choose to buy or sell. Many thanks!
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Shanade has been incredibly ...
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5 Star Review
By : 'Kate'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN2
Nov 12, 2017
People found this helpful0
Shanade has been incredibly helpful and attentive over the past few months. It is quite clear that her knowledge and experience in the Brighton housing market are second to none and that we were lucky to receive a very special service. Genuinely a fantastic and helpful team to deal with, especially ... Read Full Review
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Kate Robertson said about Sawyer & Co Estate Agents and Letting Agents
Services : Sales( As a Buyer )Date: 12th Nov 2017
Shanade has been incredibly helpful and attentive over the past few months. It is quite clear that her knowledge and experience in the Brighton housing market are second to none and that we were lucky to receive a very special service. Genuinely a fantastic and helpful team to deal with, especially for first time buyers like ourselves. I'd feel safe in the hands of Shanade and Jemma moving forward with any future sales/purchases.
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Tenant Fees
Overall Fees
Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds. Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990. The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.
Last Updated On 10/06/2019, 4:52 PM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Sawyer & Co - Formal Complaints Procedure
As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.
We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body, the Ombudsman.
We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.
This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you\'re happy with the way we do it.
Our Complaints Procedure
If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.
If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.
If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:
Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA
Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN
A letter of acknowledgement will be sent to you within 3 working days. It will also:
Set out our understanding of your complaint and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.
In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.
If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:
The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).
The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency\'s final offer of settlement or answer.
The Ombudsman\'s Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.
The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman\'s decision, it will lapse and you are free to do as you wish.
Last updated at 11/8/2017, 5:45:03 AM by allAgents
