The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
0/5, Reviews
0% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 0% | 0% | £0 | £0 |
Lettings | 0% | 0% | £0 | £0 |
Lawlors Sales & Lettings
Land & New Homes, 165 High Street, Loughton, Essex
IG10 4LF
020 8418 1899
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
All complaints are recorded at the time they are made and must be made to the member of staff concerned.
If the complaint cannot be satisfied at this point the complaint should be made in writing to the Branch Manager or Operations Manager - a list can be made available by contacting the Director’s
Operations manager, Jimi Epps, by e-mail jimi.epps@lawlors.co.uk or by telephone 020 8418 1897 or in writing to: Jimi Epps, Lawlors Property Services, 165 High Road, Loughton, Essex. IG10 4LF
All written complaints will be acknowledged in writing either by postal letter or e-mail within 3 working days and a proper investigation promptly undertaken. A formal written outcome of this investigation will be sent to the Complainant within 15 working
days.
If the Complainant remains dissatisfied they can then pursue the complaint via the Managing Director – Mr Elliott Lawlor – email: elliott@lawlors.co.uk - at the same address as above. This should provide the opportunity for a speedy, separate and detached review of the complaint by someone not directly involved in the transaction. Such a review will be sent to the Complainant within 15 working days.
Following the conclusion of the investigation a written statement expressing final views and including any offer made will be sent to the complainant. This will also explain how the matter can be referred to the Ombudsman, pointing out that any such referral must be made within 6 months.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 2/19/2016, 9:52:00 AM by allAgents