“Considering the amount of fees we paid to this agent, ......”
2 Star Review
Nov 12,2014
By:
'GF'
Nov 12,2014
Services: Sales (as a Vendor)
Sold price: £427500
Would you recommend?: No
Postcode: CV8
Sales (as a Vendor)
Sold price: £427500
Postcode: CV8
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Considering the amount of fees we paid to this agent, we felt customer service was sadly lacking. When asked to chase for information we were given the impression we were expecting too much. Consequently, we undertook a great deal of this ourselves. On completion day ...
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What agent could do to change your mind?
The agent could have been more helpful and at least have thanked us for our business considering the amount of fees paid.
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Comment on agent fees
The fee percentage was standard but considering the standard of service, we didn't feel it was value for money.
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“Terrible service, phone up on Tuesday to book a house ......”
1 Star Review
Aug 04,2014
By:
'CJ'
Aug 04,2014
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CV34
Sales (Prospective customer)
Postcode: CV34
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Terrible service, phone up on Tuesday to book a house viewing on Thursday at 5:30. Turn up 10 minutes early and wait until 5:40 with no sign of an agent. Call up the office and speak to the person who is meant to be showing us around the ...
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What agent could do to change your mind?
Train employees on customer service skills.
Speak to prospective buyers directly rather than leaving ghost voicemails.
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