The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
5/5, 77 Reviews
99% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
98% sales fee satisfaction
99% letting fee satisfaction
Fine & Country arrived in Brighton and Hove in 2013 after approaching multi-award winning associate company Sawyer and Co to offer them the Brighton and Hove territories, recognising the consistently high standards that the Sawyer and Co brand had established. Directors Chris Sawyer and Adam Farrell understand
Having now built a solid reputation as the 'go to' agent for the most desirable properties in the area, as one of the most recognisable names in the UK's high-end property market we specialise in marketing the most prestigious homes in the city, offering a highly bespoke and discreet service to our clients. Our Fine and Country office offers the best of both worlds - an expert view of the local market combined with a nationwide network that includes a central hub based in London's Park Lane supported by an international network.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 100.00% | 98% | £425,000 | £2,300,000 |
Lettings | 0% | 99% | £0 | £0 |
Fine & Country
46 Church Road, Brighton & Hove, East Sussex
BN3 2FN
01273739911
Dominique
Lara
By : 'Emma'
Services : Sales( As a Vendor )
Sold price : £1030000
Would you recommend ? : Yes
Postcode : BN1
Exceptional team, tight deadline, major save—Fine & Country impressed... Read Full Review
By : Dominique Scott
Apr 1, 2025Thank you for your kind words - we loved working with...
Dominique
By : 'Charlotte'
Services : Sales( As a Buyer )
Would you recommend ? : No
1010 from us. Dominique knew exactly what we wanted and found our dream home... Read Full Review
Dominique
Dominique
By : 'Gina'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN3
F&C Hove were fantastic agents to work with. Communicative, responsive, and nothing was too much trouble. Dominique went above and beyond. But also Lara was great to work with. Would highly... Read Full Review
Dominique
Matthew
By : 'Diocese'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN3
Fine and Country (Hove office) always provide a first class and professional service. Friendly, helpful and great communication. Thanks again to all the team. Diocese of... Read Full Review
By : DOMINIQUE SCOTT
Nov 25, 2024Thank you for your kind words - we really appreciate...
Dominique
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN3
We rate these agents highly. Dominique who looked after the process for us was responsive and diligent throughout. More exceptionally once the sale had been completed she provided a link between us and our buyers to resolve the inevitable glitches that occur. Much... Read Full Review
By : Dominique Scott
Sep 13, 2024Thank you for your kind words. It was a pleasure to work with you and we wish you all happiness in your new...
Matthew
By : 'Jill'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN3
We have just bought a house through Fine and Country in Hove. Matthew Higgins has give us exceptional service. Over the years we have not had the best of experiences with estate agents, so I am heartened to be able to recommend Matthew with no reservations. He was honest, friendly, helpful and... Read Full Review
Dominique
By : 'ben'
Services : Sales( As a Vendor )
Sold price : £1700000
Would you recommend ? : Yes
Postcode : BN5
We recently sold our home through Dominique and the Hove team at Fine and Country. They showed great patience and understanding and delivered on their promise of getting us a good price for our home. They were always available and I cannot praise them highly enough. Superb service in every... Read Full Review
By : Dominique Scott
Dec 11, 2023It's very kind of you to find the time to leave us a review - we all wish you and yours a very happy next...
Dominique
By : 'John'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN5
Dominique is both highly efficient and well organised as well as being a delightful person with whom to deal. Highly... Read Full Review
By : Dominique Scott
Dec 11, 2023Thank you for your kind words - I hope you will be very happy indeed in your exquisite new...
Dominique
By : 'Holly'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN3
The service we received from Fine & Country was truly exceptional. Right from our first encounter with Dominique until the day we completed the sale, we were consistently impressed. What set this experience apart was the fact that we never had to chase anyone or correct any errors along the ... Read Full Review
By : Dominique Scott
Oct 3, 2023It was an absolute pleasure working with you to achieve your move - thank you so much for your instructions - we all hope that you are loving your new home! (or you will when you have completed your...
Dominique
By : 'Jayne'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN3
Dominique Scott is exceptional. Will go above and beyond any other estate agent I've ever met. Wouldn't hesitate to... Read Full Review
By : Dominique Scott
Jun 8, 2023It's my privilege. Thank you enormously for taking the time to leave your kind...
Adam
By : 'Karen'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN3
Adam was exceptional. The purchase of our new home was made stress free by Adam’s calm approach. The purchase wasn’t as smooth as we had hoped. But Adam was able to guide us through a tricky part of the process skilfully. His approach was above and beyond anything I have... Read Full Review
By : Dominique Scott
Jun 7, 2023Thank you! How kind of you to take the time to leave this review for Adam - he does often go above and beyond and it's so lovely to have it recognised! We all hope you'll be very happy in your new...
Matthew
By : 'AC'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN1
It is safe to say that Matthew more than earned his keep with the sale of our house in the summer. He found us the right buyers with impressive speed. Our sale became unexpectedly complex, and without Matthew’s hands on approach it would not have gone over the line.Selling a house is... Read Full Review
By : Dominique Scott
Jan 11, 2023Thank you so much for acknowledging Matthew's commitment to going the extra mile for our clients! Wishing you and yours much happiness in your new...
Matthew
Dominique
By : 'Neil'
Services : Online Auctions
Sold price : £1630000
Would you recommend ? : Yes
Postcode : BN3
Matthew Higgins did a terrific job this summer selling our home with a challenging timing issue. He was highly conscientious, professional and commercial and a pleasure to work with. The only estate agent my wife and I would do business... Read Full Review
By : Dominique Scott
Jan 5, 2023Thank you for taking the time to leave a review - we really appreciate your kind words recognising Matthew HIggins' exceptional service! We all wish you and your family all the happiness in your...
Matthew
By : 'Ed'
Services : Sales( As a Vendor )
Sold price : £1535000
Would you recommend ? : Yes
Postcode : BN3
If Estate agents can have a bad reputation, Matthew Higgins and the team at Fine & Country are the exception. The selling of our house was a long-winded saga due to a very changeable financial landscape, from boom to bust, with uncommitted buyers over-bidding and then dropping out and then... Read Full Review
By : Dominique Scott
Dec 9, 2022Thanks so much for taking the time to leave these kind words for Matthew - much...
By : 'Daniel'
Services : Sales( As a Vendor )
Sold price : £465000
Would you recommend ? : Yes
Postcode : BN3
Sold my flat through Fine & Country and dealt mainly with Dominique Scott and Adam Farrell, who were both unfailingly professional, helpful and cheery throughout a process that turned out to be quite lengthy and a bit fraught (for various reasons unconnected with their performance!). The... Read Full Review
By : Dominique Scott
Apr 12, 2022Thank you so much for your kinds words - wish you much happiness in your new...
Dominique
By : 'Genevieve'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN3
Dominique was very knowledgeable and extremely helpful in all aspects of the purchase of my flat. She saw the sale through with patience and fortitude despite some complicated delays. The bottle of bubbly and card when I moved in were very well... Read Full Review
By : Dominique
Apr 8, 2022Thanks so much for your kind words- wishing you loads of luck and happiness in your new...
Dominique
By : 'David'
Services : Sales( As a Buyer )
Sold price : £2300000
Would you recommend ? : Yes
Postcode : BN2
Carole and I thought that Dominique did a great job (speaking as the purchasers of a property through F & C). 1. We used a search agent. Dominique knew the agent very well and worked extremely well with him. 2. She knew her vendor very well. And even knew the vendor's... Read Full Review
By : Dominique Scott
Jul 7, 2021What a lovely review - thank you! Welcome to Brighton and Hove! You were delightful to deal with too and I hope that you and your family will have much happiness and joy in your new...
Matthew
By : 'Gay'
Services : Sales( As a Vendor )
Sold price : £1190000
Would you recommend ? : Yes
Postcode : BN2
A huge thank you for handling the sale of our late mother's house so brilliantly. The agent (Matt) was delightful to work with. Calm, courteous, and super efficient despite having to deal with somewhat tardy and tricky buyers! He was always available and communicated everything very clearly... Read Full Review
By : Dominique Scott
Apr 8, 2021Thanks so much for taking the time to sing Matt's praises - we know he'll go the extra mile for our clients and he'll be delighted to hear your kind words. Thank...
Matthew
By : 'Rebecca'
Services : Sales( As a Vendor )
Sold price : £815000
Would you recommend ? : Yes
Postcode : BN3
A big thank you to Matthew from Fine & Country Brighton and Hove, our sale wouldn't have happened without him! It's fair to say he went above and beyond to make it happen. Really appreciated. Chris and Rebecca... Read Full Review
By : Dominique Scott
Apr 7, 2021Thanks so much for your kind words. We wish you and yours much...
Dominique
By : 'Ros'
Services : Sales( As a Vendor )
Sold price : £785000
Would you recommend ? : Yes
Postcode : BN3
I met Dominique when viewing a property 3 years ago. In fact (I trust she won't mind my saying this as life isn't all a bed of roses) she had a problem gaining access, 2 other sensible people couldn't help and she had to call the vendor! She found a way of brushing this aside... Read Full Review
By : Dominique Scott
Mar 18, 2021It's been my pleasure to know you and act for you - thank you for your kind words. The whole team wish you much happiness in your next chapter - and I would love to join you someday to enjoy your...
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Fine & Country - Formal Complaints Procedure
As a Fine and Country customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.
We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body, the Ombudsman.
We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.
This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.
Our Complaints Procedure
If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.
If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.
If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing to:
Mr Adam Farrell
Fine & Country
46 Church Road
Hove
BN3 2FN
A letter of acknowledgement will be sent to you within 3 working days. It will also:
Set out our understanding of your complaint and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
Your letter should state why you are still dissatisfied and what further action you wish Fine & Country to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.
In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Fine & Country will have given you its final response in writing.
If you are still not satisfied with the steps taken by Fine & Country, you can write to:
The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).
The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.
The Ombudsman's Office may try to settle the dispute by agreement between you and Fine & Country. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.
The Ombudsman will send his decision to you and Fine & Country. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.
Last updated at 11/29/2017, 3:45:01 AM by allAgents