I was in a student house for a year and they took months to fix anything and when they had people round, they would always do a half job. Signed the contract only a day before move in, they then made me do it twice ...
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“Excellent up until you sign. It's all down hi......”

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1 Star Review

Jun 25,2021

Emma

By: 'Johnny'

Jun 25,2021

Services: Lettings (as a Tenant)
Rent PCM: £875
Would you recommend?: No
Postcode: NG3

Lettings (as a Tenant)
Rent PCM: £875
Postcode: NG3

6 people found
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Excellent up until you sign. It's all down hill from there. These are the agents that give landlords a bad name. They have an amazing view of themselves as agents, but the reality is the work is just... trash. They contiuously failed to deliver of ...
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“DO NOT USE THIS ESTATE AGENTS!! Caste Estates in Beeston ......”

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1 Star Review

Jul 22,2015

Micheal

By: 'Amy'

Jul 22,2015

Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: No
Postcode: NG9

Lettings (as a Tenant)
Rent PCM: £700
Postcode: NG9

3 people found
this helpful

DO NOT USE THIS ESTATE AGENTS!! Caste Estates in Beeston process more than one application at a time and completely lie to you about it. We viewed a property as soon as it went up and put our application in and paid our money straight ...
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“Dreadful company. They leave the keys to their other properties ......”

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1 Star Review

May 18,2015

By: 'kris'

May 18,2015

Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: No
Postcode: NG9

Lettings (as a Tenant)
Rent PCM: £450
Postcode: NG9

4 people found
this helpful

Dreadful company. They leave the keys to their other properties lying around in other tenants homes for months (despite being told they were left there), and seem to think the owner has a right to enter the property without seeking (and obtaining) permission. Calling an ...
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“Prior to signing the original tenancy agreement Castle estates appeared ......”

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1 Star Review

Jan 07,2014

By: 'James'

Jan 07,2014

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG9

Lettings (as a Tenant)
Postcode: NG9

4 people found
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Prior to signing the original tenancy agreement Castle estates appeared to be knowledgeable and helpful. Once you have signed on the dotted line it all changes. The aftersales is appalling. I am yet to move out so can only dream of how they will find ...
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By: John

Jun 25, 2021

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Exactly the same experience here, James. Appalling company. I guess their rates are nice enough to rope in people... ...

“My advice is stay away from this agent. They may ......”

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1 Star Review

Oct 28,2013

Micheal

By: 'Katie'

Oct 28,2013

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG2

Lettings (as a Tenant)
Postcode: NG2

5 people found
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My advice is stay away from this agent. They may seem nice and professional initially but as soon as you move out they don't want to know. I left the flat in a much better condition than i received it in and made sure everything ...
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“Absolutely diabolical service! Avoid at all costs. Agent simply refuse ......”

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1 Star Review

Sep 09,2013

By: 'Anon'

Sep 09,2013

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG9

Lettings (as a Tenant)
Postcode: NG9

4 people found
this helpful

Absolutely diabolical service! Avoid at all costs. Agent simply refuse ro do routine maintainance on house and have lied consistently about agreeing to do work. No communication and completely ignore calls and never call back. Big promises, very little delivered! Would never rent through them ...
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What agent could do to change your mind?

Communicate! Stop lying about things. Uphold agreements

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“We moved in around the end of winter 2011 and at ......”

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1 Star Review

Mar 15,2013

By: 'Mr'

Mar 15,2013

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG6

Lettings (as a Tenant)
Postcode: NG6

2 people found
this helpful

We moved in around the end of winter 2011 and at first everything seemed fine and we was happy. It wasnt until little things needed doing like repairing the letterbox and the outside porch light that we noticed the company was full of lies. Then the ...
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What agent could do to change your mind?

They could/should of; Done the repairs, Returned my calls, Billed me fairly for bulbs etc Not ripped me off

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No fees information available

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.