Camden West Central Office, London, NW1
5/5, 1 reviews
71% recommended
92% lettings valuation accuracy
82% lettings fee satisfaction
No description for branch.
Black Katz | Properties to rent in London | Flats to Rent in London

Latest Reviews

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Featured Review
a
reviewed by 'Omar'
“Rented my 1 bedroom with BlackKatz and within 24hrs they had a tenant for me. As I first time landlord I ......”
Featured Review
a
reviewed by 'Victoria Ferrer'
“Black Katz is a very professional and efficient team, they are worried about every single detail, Lisa and Pippa are ......”
Featured Review
a
reviewed by 'Martha'
“I have been dealing with Black Katz as letting agents for 2 years, they have always been accommodating and flexible with ......”
Featured Review
a
reviewed by 'Shakya'
“So far the Black katz had been helpful. I shall particularly name Morgan who had handled my tenancy issue efficiently ......”
Featured Review
a
reviewed by 'Cavin'
“I had been looking for a place to live in London for months and needed to move in extremely quickly. ......”
20th May 2024
reviewed by 'Ruksana Begum'
“Lisa was very helpful (and patient!) when it came to supporting us through the checks process . She was responsive and ......”
Opening Hours
  • Monday: 10:00 - 18:00
  • Tuesday: 10:00 - 18:00
  • Wednesday: 10:00 - 18:00
  • Thursday: 10:00 - 18:00
  • Friday: 10:00 - 18:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Black Katz
69 Parkway
Camden Town,London
Greater London
NW1 7PP
020 7284 3111

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 92% 82% £600 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 1 68 31 0 0 0 0 5 6
Areas covered
  • Maida Vale
  • Kentish Town
  • Queens Park
  • Regents Park
  • Kings Cross
  • CamdenHollowayArchwayHampstead
  • Holburn
  • Notting Hill
  • Tufnell Park
  • Belsize Park
  • St Johns Wood
  • Ladbroke Grove
  • Baker Street
  • Paddington
  • Bayswater
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Black Katz Image 1
Camden West Central Office, NW1
Islington \/ East \/ Crouch Office, N1
London Bridge \/ Clapham Office, SE1
West Hampstead, NW6

“Black Katz have been leaving me WITHOUT hot water for ......”

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Aug 03,2012
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By: 'Unhappy'
Aug 03,2012
5 people found
this helpful
Black Katz have been leaving me WITHOUT hot water for more than a week now. No matter how nice the flat you're looking at might be - do not go for it if it is managed by Black Katz. I am working full-time and I ...
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What agent could do to change your mind?
Black Katz could improve on how they look after their tenants once the contract is signed.
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By: Lee
May 02, 2013
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Most tenants have no clue about property management, and there first port of call for blame is the agent or Landlord. You are obligated as a tenant to allow access at reasonable time for works to be carried out, this means that on occasions you may need to take time of from work or arrange fro someone to let them in. If you had not hot water for 2 weeks, why did you not issue Black Katz with a final date of when you wanted works completed and if not done then deducted from the rent. Some tenants ...

“The initial search period is ok, if all smiles and ......”

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Aug 01,2012
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By: 'Miss'
Aug 01,2012
7 people found
this helpful
The initial search period is ok, if all smiles and done with little respect or efficiency. Once you sign, it's obvious these people have no idea how to run a business, much less treat people like decent human beings. Every time we would call or ...
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What agent could do to change your mind?
They could have: - Given a flying fuck about the people with whom they're dealing - actually known something about the apartment they were showing - been flexible and courteous to the people paying them the past year when we both wanted to renew, and then wanting to be selective about the people they're parading through our rooms - If selectivity is not an option, a modicum of sensitivity to the fact that having any half-interested jackass looking for an apartment in London is suddenly permitted to go through our bedrooms without so much as an id check is not uncalled for; actually, it's absolutely necessary.
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By: ANDREW
Aug 06, 2012
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Miss Austen, I am sorry that you have needed to complain, we work hard at customer service and want you to be happy with the service received. Please provide your property details so matters can be looked into urgently. Again my apologies. Regards, ANDREW BLACK ...

“Though we eventually found a flat through a friend (which ......”

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Jul 16,2012
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By: 'UCL'
Jul 16,2012
0 people found
this helpful
Though we eventually found a flat through a friend (which as it was privately letted to us, was the best deal we could get), Black Katz were very helpful in trying to find us a flat. George called me on several occasions to see how ...
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“Had a good experience with black katz lettings with timely ......”

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May 16,2012
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Lauren
By: 'Srikanth'
May 16,2012
0 people found
this helpful
Had a good experience with black katz lettings with timely response to mails and everything arranged seamlessly. Some be-spoke requests were also properly taken care of by them and I think they were fair to both me and the landlord during the lettings negotiation....
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“First of all, I'd like to congratulate the entire agency ......”

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Apr 25,2012
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By: 'Alessandra'
Apr 25,2012
0 people found
this helpful
First of all, I'd like to congratulate the entire agency for their professional demeanor and their eagerness to serve. I found Black Katz through a friend who also enlisted their help trying to find a flat. I sent my details and the next morning I ...
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“Black Katz basically ruined my life during the time I ......”

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Apr 10,2012
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By: 'Cara'
Apr 10,2012
6 people found
this helpful
Black Katz basically ruined my life during the time I rented with them. Rude, inefficient and dishonest. Every maintenance enquiry was put aside for as long as possible, including a mice infestation and a cracked wall, leaving my living room exposed to the outside. During ...
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What agent could do to change your mind?
Nothing - apart from staying far away from me.
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By: Dizgruntled
Aug 10, 2012
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I have to say I had a similar experience with your staff. They sure are rude and I would question if any of your positive reviews aren't your staff members in disguise. Your staff also have a very creative way of putting things. I was also told 'I was out of touch with reality' and was spoken to as if I were an infant in day care. I would advise you to implement a strict customer service policy because from my experience and the experience of others on here I can see that your staff is really fr ...

“Black Katz in Camden have been letting my flats for ......”

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Mar 09,2012
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Zia
By: 'Stuat'
Mar 09,2012
2 people found
this helpful
Black Katz in Camden have been letting my flats for nearly 10 years now. Throughout the period they have offered first class service and I am yet to suffer a vacant period - a testament to their ability to find quality tenants at short notice. I ...
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“We recently rented a property in south london and Rachel ......”

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Feb 08,2012
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By: 'Daniel'
Feb 08,2012
1 people found
this helpful
We recently rented a property in south london and Rachel Nehard has been our contact at Black Katz. There have been a number of dramas as the vacating tenants did not leave the property in a particularly fit state for us. Rachel at Black Katz ...
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By: Claire
Feb 08, 2012
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I'd second that! Black Katz and Rachel especially have been fantastic with our move. Couldn't fault the service, and Rachel is a very responsive agent. Almost like dealing with a friend! ...

“NEVER EVER USE BLACK KATZ!!! At first they give you ......”

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Feb 03,2012
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By: 'Avoid'
Feb 03,2012
5 people found
this helpful
NEVER EVER USE BLACK KATZ!!! At first they give you a wonderful impression that they are there to look after your best interest and know exactly what you want etc. The minute you sign on the dotted line and they have you tied in they ...
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“Reading the reviews on this page and based upon my ......”

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Dec 13,2011
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By: 'Rhian'
Dec 13,2011
7 people found
this helpful
Reading the reviews on this page and based upon my own experiences, I suspect Black Katz are excellent when everything goes right with a tenancy but as soon as you have any problems - everything falls apart. We moved into our tenancy at the beginning ...
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By: andrew
Dec 19, 2011
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Rhian, We have now looked into the matters raised. Firstly, I can assure you that we have never considered you a problem in anyway and furthermore we have not experienced a high staff turnover and do not employ temporary staff in the Property Management Department but have now moved to a system of Portfolio Managers which we hope will improve our service to you. 1. The clean on your property was being carried out by your landlady and it is now noted that you do not believe this was done. If ...

“I have been very disappointed by the service (or lack ......”

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Dec 01,2011
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By: 'Emma'
Dec 01,2011
5 people found
this helpful
I have been very disappointed by the service (or lack of) provided by Black Katz. We moved into the property at the end of Augst this year. We discovered that an inventory had not been done when tennants left the property and one was done 1 ...
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What agent could do to change your mind?
be helpful and respond to queries.
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By: ANDREW
Dec 05, 2011
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Emma, I am sorry that yopu have had reason to complain. if you can please suplly the address of the property I will do all I can to resolve. Again my apologies. I look forward to hearing from you. Regards, Andrew ...

“Found them really good! John from camden office met me ......”

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Nov 17,2011
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By: 'Andy'
Nov 17,2011
0 people found
this helpful
Found them really good! John from camden office met me on time and was really friendly and helpful. Explained everything well and put me at ease right away - great guy! Lauren from admin was great, had my paperwork sorted quickly and also really friendly. ...
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“I was looking on behalf of a friend a property ......”

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Nov 10,2011
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By: 'vicky'
Nov 10,2011
0 people found
this helpful
I was looking on behalf of a friend a property and john found a very nice one. It fits to exact requirements that i asked for....
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“I recently rented a flat through Black Katz and have ......”

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Nov 09,2011
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By: 'london1'
Nov 09,2011
0 people found
this helpful
I recently rented a flat through Black Katz and have been very satisfied with their service. I went to a lot of agents but Black Katz were the most responsive and helpful. The only thing that I thought they can improve on is their service ...
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“We spent weeks trying to find an apartment in Camden ......”

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Nov 07,2011
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By: 'Nerea'
Nov 07,2011
0 people found
this helpful
We spent weeks trying to find an apartment in Camden Town and it wasn't until we went to Black Katz that we found it. Our agent, John, was very helpful from the beginning. He knew exactly what we were looking for, and called us as ...
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“i used black katz twice and i was completely satisfied.......”

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Nov 02,2011
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By: 'Lina'
Nov 02,2011
0 people found
this helpful
i used black katz twice and i was completely satisfied.Aaron was my agent and he was just great.i explained to him what i was looking for and both times he only called me when he thought that he found the ideal flat for ...
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“Terrible letting/tenancy department - maintenance phone/hotline is often ......”

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Nov 01,2011
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By: 'P'
Nov 01,2011
6 people found
this helpful
Terrible letting/tenancy department - maintenance phone/hotline is often engaged and email responses slow (none sometimes). Urgent issues are never resolved in a timely manner, in fact we were left without hot water for weeks. Once you signed the agreement, pretty much left on ...
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By: ANDREW
Nov 23, 2011
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As you have not forwarded your property details we have had to make an educated guess as to your property and on that basis have sent you directly a full response today. Best regards, Andrew Black ...

“I went into the office with a very clear picture ......”

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Oct 13,2011
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By: 'Luke'
Oct 13,2011
0 people found
this helpful
I went into the office with a very clear picture of what I wanted. Aaron took the time to actually understand exactly what I wanted and assured me that he wouldn't show me anything that would waste my time. throughout the process he updated on ...
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“Prompt lets (within a week but most of the time ......”

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Jun 29,2011
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By: 'Carrain'
Jun 29,2011
0 people found
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Prompt lets (within a week but most of the time in a day or two) and reliable tenants with a wish to keep it that way. What else could we ask for? We\'ve been working with Black Katz Camden & Islington for around 7 years now ...
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By: Claire
Aug 28, 2011
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This reference is a fake. And no, Andrew, I am not "an envious competitor" as you are about to suggest, I am a previous, very unhappy tenant. ...

“Dealing with Black Katz was the most demoralising, difficult, painful ......”

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Jun 28,2011
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By: 'Lou'
Jun 28,2011
6 people found
this helpful
Dealing with Black Katz was the most demoralising, difficult, painful and unpleasant experience I have ever had with a letting agency. Tenants are treated with distain. During my tenancy I had a severe mice infestation that was never dealt with until I took it upon ...
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“Too pushy and unprofessional....”

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Mar 22,2011
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By: 'toto'
Mar 22,2011
3 people found
this helpful
Too pushy and unprofessional....
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By: Andrew
Mar 28, 2011
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I am sorry that you have had reason to complain. if you can please provide more informatuon I will look into the matter. I look forward to hearing from you. Regards, Andrew Black ...

“Black Katz (Camden) Rocks!As a tenant for over 5 years ......”

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Mar 01,2011
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By: 'Jaroslav'
Mar 01,2011
0 people found
this helpful
Black Katz (Camden) Rocks! As a tenant for over 5 years I have found them professional, efficient, caring and compassionate. I think it admirable that Andrew Black responds to any negative comments posted on this site with a clear objective of constant improvement. Special thanks to ...
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“Absolute nightmare! They were prompt and professional when it counted ......”

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Feb 16,2011
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By: 'Dan'
Feb 16,2011
5 people found
this helpful
Absolute nightmare! They were prompt and professional when it counted i.e. until we signed the lease. Contacting them for anything was a joke and they have absolutely no idea on how to return a phone call or email. The slightest thing was always too ...
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By: andrew
Feb 21, 2011
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DAN, I am sorry that you have had reason to complain. We work very hard on customer service which is why we get so many good reviews but on this occasion clearly you are not happy for which I am sorry. Please provide the address details of the property you rented and we will do all we can to resolve. Best regards, Andrew Black ...

“In September 2010, myself and two other female students were looking ......”

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Feb 07,2011
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By: 'Northern'
Feb 07,2011
0 people found
this helpful
In September 2010, myself and two other female students were looking for an apartment to share together and we admittedly left it rather late to start looking as most lettings were already gone by this late stage. After visiting countless estate agents we were starting to ...
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“Do not use this company. Their letting agents are friendly ......”

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Feb 03,2011
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By: 'Alan'
Feb 03,2011
6 people found
this helpful
Do not use this company. Their letting agents are friendly and they have a decent amount of stock but pressure people from the outset to accept houses without any time to look it over. My friends and I took a house in Camden that had ...
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By: andrew
Feb 11, 2011
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ALAN, We work very, very hard on customer service which is why we are getting so many positive reviews. Your comments are simply misleading and have little credibility; for example your washing machine has been independently checked by 2 contractors who both found no fault with it but still you claim it is not working - you simply seem determined to attack us. We suggest that a formal meeting is set up at our offices to address youir issues. ANDREW BLACK ...

“Total nightmare since the beginning to the end of the ......”

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Nov 30,2010
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By: 'F'
Nov 30,2010
4 people found
this helpful
Total nightmare since the beginning to the end of the tenancy. They don't care about anything. They are very disorganized....
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By: andrew
Dec 06, 2010
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I am sorry that you have had reason to complain. It is very difficult to comment without more information; if you could please provide more information I will look into the matters raised. Again my apologies. I look forward to hearing from you. Best regards, Andrew Black ...

“I rented a flat from the Camden branch last year, ......”

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Mar 18,2010
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By: 'mdw'
Mar 18,2010
3 people found
this helpful
I rented a flat from the Camden branch last year, which ended in September 2009. We had problems from start to finish, and almost 7 months later we are still having endless problems with them. I have never experienced a company of any kind giving such terrible, ...
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By: andrew
Mar 24, 2010
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I am truly sorry that you have had reason to complain, you should clearly have received a better level of service and in that respect we have failed you. I am personally working with the management department to help ensure people do not have such reason to complain. With regards to your deposit, please can you supply the property it relates to and I will do all I can to get it resolved ASAP. Best regards, ANDREW BLACK BLACK KATZ ...

“...”

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Feb 18,2010
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By: 'Disgruntled'
Feb 18,2010
2 people found
this helpful
...
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“...”

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Feb 07,2010
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By: 'howdy'
Feb 07,2010
0 people found
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...
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“...”

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Feb 05,2010
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By: 'Damian'
Feb 05,2010
0 people found
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...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:09 PM 25/07/2016 by allAgents

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Black Katz

Branch - Camden West Central Office, London, NW1

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