By : 'Sarah' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW3
10 May 2016
People found this helpful0
I like Caley's technic. He listens and understands the need. So he will know what you would like or not so you don't waste your time by going on multiple viewings. He is also very... Read Full Review
Services : Letting( As a Tenant )Date: 9th May 2016
I like Caley's technic. He listens and understands the need. So he will know what you would like or not so you don't waste your time by going on multiple viewings. He is also very funny!
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We've initially dealt with ...
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5 Star Review
Lauren
Raj
By : 'Sander' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW1
6 May 2016
People found this helpful0
We've initially dealt with Raj, who was extremely helpful and let us view the apartment twice before we decided that we did indeed want the flat (he found it for us after telling him what we were looking for, and it was spot-on the first time). After that we switched to dealing with Lauren who did... Read Full Review
What agent could do to change your mind?
There were no agents fees due to a promotion they had going on. And that really did mean no fees; nothing hidden or shady.
Comments on Agent Fees
There were no agents fees due to a promotion they had going on. And that really did mean no fees; nothing hidden or shady.
Services : Letting( As a Tenant )Date: 5th May 2016
We've initially dealt with Raj, who was extremely helpful and let us view the apartment twice before we decided that we did indeed want the flat (he found it for us after telling him what we were looking for, and it was spot-on the first time). After that we switched to dealing with Lauren who did the paperwork side of things. She always responded quick and with all the information we needed, even though I was probably a little annoying due to having so many questions.
Dealing with Black Katz has been an absolute pleasure and we couldn't be happier.
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While other agents were ...
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5 Star Review
Zia
By : 'Anna' Services : Letting( As a Tenant ) Rent PCM : £1841 Would you recommend ? : Yes Postcode : NW1
30 Mar 2016
People found this helpful0
While other agents were offering tiny places for an enormous amount of money –claiming that this is the renting market in NW1 and I wouldn't be able to find better options–, Black Katz found for me a two bed flat with the best quality/price ratio in Camden. I couldn't believed it when... Read Full Review
Services : Letting( As a Tenant )Date: 29th Mar 2016
While other agents were offering tiny places for an enormous amount of money –claiming that this is the renting market in NW1 and I wouldn't be able to find better options–, Black Katz found for me a two bed flat with the best quality/price ratio in Camden. I couldn't believed it when Malcolm showed me the flat. Zia and Malcolm were remarkably helpful and attentive and managed to make the renting process quick and easy. They kept assisting me also in the following months, answering any question in a very kind a professional way. I would strongly recommend Black Katz to anyone wishing to rent in central London.
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Very helpful, not too pushy ...
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5 Star Review
By : 'Kim' Services : Letting( As a Tenant ) Rent PCM : £2200 Would you recommend ? : Yes Postcode : W9
7 Mar 2016
People found this helpful0
Very helpful, not too pushy and gave good advice. Would recommend for anyone looking for a house! Thanks very much... Read Full Review
Services : Letting( As a Tenant )Date: 7th Mar 2016
Very helpful, not too pushy and gave good advice. Would recommend for anyone looking for a house! Thanks very much Caley.
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I've got in touch with ...
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5 Star Review
Zia
By : 'Niko' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW1
23 Feb 2016
People found this helpful0
I've got in touch with BlackKatz Camden because I was looking for a property in that area. You can find a lot of lettings agencies on Parkway, but I stuck with these guys because I found myself in very supportive and helping hands. The lettings negotiater I have been with took a lot of time to ask... Read Full Review
What agent could do to change your mind?
The agency fee was in the usual range of lettings agencies
Comments on Agent Fees
The agency fee was in the usual range of lettings agencies
Services : Letting( As a Tenant )Date: 23rd Feb 2016
I've got in touch with BlackKatz Camden because I was looking for a property in that area. You can find a lot of lettings agencies on Parkway, but I stuck with these guys because I found myself in very supportive and helping hands. The lettings negotiater I have been with took a lot of time to ask for, what I need and whats appropriate for me. All together, I highly recommend.
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Fantastic service and a nice ...
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4 Star Review
Zia
By : 'LudJul' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : EH11
6 Feb 2016
People found this helpful0
Fantastic service and a nice laid back attitude. Not trying to oversell, but rather guiding you to the correct flat. They were very open to what we wanted rather than trying to sell us flats we didn't want - or waste time showing them to us. Took constructive criticism well and adapted the search... Read Full Review
Services : Letting( As a Tenant )Date: 6th Feb 2016
Fantastic service and a nice laid back attitude. Not trying to oversell, but rather guiding you to the correct flat. They were very open to what we wanted rather than trying to sell us flats we didn't want - or waste time showing them to us. Took constructive criticism well and adapted the search accordingly. Pretty quickly, we found exactly what we were looking for.
Like Malcolm said I prefer if people are excited by a flat.
We appreciate that attitude!
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I have dealt with probably ...
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5 Star Review
By : 'James' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : Yes Postcode : N/A
5 Feb 2016
People found this helpful0
I have dealt with probably over 30 agents since moving to London and it's no exaggeration to say that Malcolm is the best of the lot. He's just genuinely looking to find you a perfect place. He doesn't push you into anything like so many agents, and it's obvious he actually cares about you're... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 5th Feb 2016
I have dealt with probably over 30 agents since moving to London and it's no exaggeration to say that Malcolm is the best of the lot. He's just genuinely looking to find you a perfect place. He doesn't push you into anything like so many agents, and it's obvious he actually cares about you're looking for. I wish there were more like him.
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From the very beginning, ...
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4 Star Review
By : 'Sonia' Services : Letting( As a Tenant ) Rent PCM : £1650 Would you recommend ? : Yes Postcode : NW1
14 Jan 2016
People found this helpful0
From the very beginning, Malcolm was very friendly and understanding of my situation. Once I gave him the specifications, he immediately offered the best flat he had on the market and stayed true to his words. Many estate agents I have worked with oversold their property but he was honest and had... Read Full Review
Services : Letting( As a Tenant )Date: 14th Jan 2016
From the very beginning, Malcolm was very friendly and understanding of my situation. Once I gave him the specifications, he immediately offered the best flat he had on the market and stayed true to his words. Many estate agents I have worked with oversold their property but he was honest and had my best interests at heart. I really appreciated his support and genuine character.
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We use the tenant finding ...
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5 Star Review
Zia
Lauren
By : 'Lynton' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : NW8
14 Jan 2016
People found this helpful0
We use the tenant finding service for our four NW3/NW8 London properties. Always prompt and always efficient with solid admin backup. Void periods are minimized. We have found no other agent comes anywhere near as good on any... Read Full Review
What agent could do to change your mind?
Pretty much on a par with the market and definitely value for money when it comes with the high standard of service.
Comments on Agent Fees
Pretty much on a par with the market and definitely value for money when it comes with the high standard of service.
Services : Letting( As a Owner )Date: 14th Jan 2016
We use the tenant finding service for our four NW3/NW8 London properties. Always prompt and always efficient with solid admin backup. Void periods are minimized. We have found no other agent comes anywhere near as good on any measure.
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Black Katz have been managing ...
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1 Star Review
By : 'Di' Services : Letting( As a Owner ) Would you recommend ? : Yes
2 Nov 2015
People found this helpful1
Black Katz have been managing the rental and maintenance of my property for aprox 9 years. They provide great advice and I don't need to worry about missing changes in the law for landlords as they keep me well informed. Dara is the main person I deal with and, quite honestly, I don't know how I... Read Full Review
Services : Letting( As a Owner )Date: 2nd Nov 2015
Black Katz have been managing the rental and maintenance of my property for aprox 9 years. They provide great advice and I don't need to worry about missing changes in the law for landlords as they keep me well informed. Dara is the main person I deal with and, quite honestly, I don't know how I would have coped without her this year. There were 2 major isues with my property which were extremely stressful for both myself and my tenants but she handled them both professionally and with an amzing level of patience. I can thoroughly recommed Black Katz to any landlord and thank you Dara for keeping me sane!
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My friend and I who are ...
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5 Star Review
By : 'ES' Services : Letting( As a Tenant ) Rent PCM : £1387 Would you recommend ? : Yes Postcode : NW1
9 Oct 2015
People found this helpful1
My friend and I who are studying at Universities in London were searching for a place to rent for the first time. We were searching around the Camden area when we came across Black Katz. Caley was put in charge of finding us a reasonably priced place and he was successful in doing so. Even after... Read Full Review
Comments on Agent Fees
Black Katz fees were relatively cheap compared to other agents that we looked at.
Services : Letting( As a Tenant )Date: 8th Oct 2015
My friend and I who are studying at Universities in London were searching for a place to rent for the first time. We were searching around the Camden area when we came across Black Katz. Caley was put in charge of finding us a reasonably priced place and he was successful in doing so. Even after the tenancy ended and we were looking for a place for the following academic year, he was of great help again, although we didn't rent a property from Black Katz that time. Black Katz as an agent we found to be very professional and transparent, no stealth fees or charges and our deposit all came back. We would definitely use again if we were searching for a place to rent.
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Everyone at Black Katz ...
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5 Star Review
By : 'Luka' Services : Letting( As a Tenant ) Rent PCM : £600 Would you recommend ? : Yes Postcode : NW1
8 Oct 2015
People found this helpful1
Everyone at Black Katz especially Caley who has been particularly helpful, does their job right and moreover, are good at what they do. What else more would you expect from an estate agency? Caley is very helpful, responsive, friendly, professional, and has an excellent attitude towards his... Read Full Review
Services : Letting( As a Tenant )Date: 7th Oct 2015
Everyone at Black Katz especially Caley who has been particularly helpful, does their job right and moreover, are good at what they do. What else more would you expect from an estate agency? Caley is very helpful, responsive, friendly, professional, and has an excellent attitude towards his customers. Even at times when he couldn't find a property which met my criteria, he would always keep looking and keep me updated. Thank you Caley, I highly recommend Black Katz.
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Excellent service all round, ...
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5 Star Review
By : 'Aray' Services : Letting( As a Tenant ) Rent PCM : £780 Would you recommend ? : Yes Postcode : NW1
9 Sept 2015
People found this helpful0
Excellent service all round, I used the agency a year ago and found them helpful and smooth throughout the whole process. As an international tenant, the agency showed understanding and professionalism throughout the whole process giving me the extra time and space for me to have all my affairs... Read Full Review
Services : Letting( As a Tenant )Date: 8th Sep 2015
Excellent service all round, I used the agency a year ago and found them helpful and smooth throughout the whole process. As an international tenant, the agency showed understanding and professionalism throughout the whole process giving me the extra time and space for me to have all my affairs sorted. This year I went back to the agency, even though I did not find a property with them, the team and especially Caley continued to show the professionalism and patience that I associate with them. They also showed a genuine understanding for the whole process and offered sincere advise, a rare gift in London real estate. Many thanks, highly recommend them!
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We moved out of a property ...
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1 Star Review
By : 'derp' Services : Letting( As a Tenant ) Rent PCM : £958 Would you recommend ? : No Postcode : N8
4 Mar 2015
People found this helpful5
We moved out of a property managed by Black Katz almost six weeks ago and still don't have our deposit back. The landlord has apparently sent them the info they need to sign off some time ago and we just keep getting fobbed off by office staff.
They were quite keen to talk to us when they wanted... Read Full Review
Services : Letting( As a Tenant )Date: 4th Mar 2015
We moved out of a property managed by Black Katz almost six weeks ago and still don't have our deposit back. The landlord has apparently sent them the info they need to sign off some time ago and we just keep getting fobbed off by office staff.
They were quite keen to talk to us when they wanted to show new prospective tenants through at incredibly inconvenient/last minute times but not so much now.
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Dear Derp,
I am sorry that you have felt the need to complain. We pride ourselves on our high levels of customer serivice which is why we get so many good reviews. Returning deposits to tenants...
I recently had a chance to ...
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4 Star Review
Lauren
By : 'funda' Services : Letting( As a Tenant ) Rent PCM : £1020 Would you recommend ? : Yes Postcode : NW5
6 Feb 2015
People found this helpful0
I recently had a chance to work with Black Katz/ Camden branch. Spencer and Lauren have been very helpful and I have always had answer for whatever question I asked.
I am delighted to work with them and recommend their service very... Read Full Review
Services : Letting( As a Tenant )Date: 6th Feb 2015
I recently had a chance to work with Black Katz/ Camden branch. Spencer and Lauren have been very helpful and I have always had answer for whatever question I asked.
I am delighted to work with them and recommend their service very much
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Caley was very professional ...
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4 Star Review
By : 'Fran' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : N19
6 Feb 2015
People found this helpful0
Caley was very professional and also very frank in his answers about the property, something that is very rare in an estate agent. He was also happy to feedback with additional information that was not provided on the property when we visited it. Although we didn't go for the property in the end,... Read Full Review
Services : Letting( As a Tenant )Date: 6th Feb 2015
Caley was very professional and also very frank in his answers about the property, something that is very rare in an estate agent. He was also happy to feedback with additional information that was not provided on the property when we visited it. Although we didn't go for the property in the end, we were happy with the service provided and with the condition of the property viewed. An additional perk with Black Katz is that they don't encourage their potential tenants to enter into bidding wars - we ended up doing this with the property we did end up moving into, and I am sure we would have got somewhere cheaper had we seen the property through Black Katz!
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From being shown around the ...
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5 Star Review
Zia
By : 'Katie' Services : Letting( As a Tenant ) Rent PCM : £1820 Would you recommend ? : Yes Postcode : NW1
30 Jan 2015
People found this helpful0
From being shown around the flat to being put through the letting process everyone at Black Katz was very helpful and keen to answer my (many) questions. I was looking for myself and my other half and I was by myself for most of the process - they did everything to alleviate my fears and... Read Full Review
Comments on Agent Fees
I think if there are two people sharing one payment I\'m not sure two background check fees are needed at £150 each. But saying that they helped the whole way with questions and making sure our demands were met (where they could help it), so I guess this is what we pay for.
Services : Letting( As a Tenant )Date: 30th Jan 2015
From being shown around the flat to being put through the letting process everyone at Black Katz was very helpful and keen to answer my (many) questions. I was looking for myself and my other half and I was by myself for most of the process - they did everything to alleviate my fears and facilitated meeting the landladies etc. Would highly recommend!
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We received a very good ...
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4 Star Review
By : 'Pierre' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : N15
5 Dec 2014
People found this helpful0
We received a very good service from Black Katz. We initially had some issues regarding the cleaning service and the conditions of the flat at the moment of moving in, but the agents dealt with them very efficiently and we received a great support from their side.
They managed to sort out... Read Full Review
Services : Letting( As a Tenant )Date: 5th Dec 2014
We received a very good service from Black Katz. We initially had some issues regarding the cleaning service and the conditions of the flat at the moment of moving in, but the agents dealt with them very efficiently and we received a great support from their side. They managed to sort out everything within few days and we are very happy about the property now. They made their best to satisfy all our requests and therefore we recommended Black Katz to our friends.
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My experience with Blackkatz ...
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4 Star Review
By : 'Veronika' Services : Letting( As a Tenant ) Rent PCM : £1300 Would you recommend ? : Yes Postcode : NW1
1 Dec 2014
People found this helpful0
My experience with Blackkatz was very pleasant. They did their best to find me a flat and were quite flexible with price negotiations. Dara Madden was very helpful and answered all my questions promptly. Overall, I was very happy with their services and would recommend the... Read Full Review
Services : Letting( As a Tenant )Date: 1st Dec 2014
My experience with Blackkatz was very pleasant. They did their best to find me a flat and were quite flexible with price negotiations. Dara Madden was very helpful and answered all my questions promptly. Overall, I was very happy with their services and would recommend the agency.
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Just an awful experience! ...
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1 Star Review
By : 'Poppy' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : NW1
14 Oct 2014
People found this helpful3
Just an awful experience! Continuously talking to us in a raised voice dismissing everything we said, talking over us and very very bad manners - how do people like this get jobs? I'd be embarrassed as an employer! Zero customer service! Quite frankly she didn't care at... Read Full Review
What agent could do to change your mind?
1. Polite
2. Listened
3. Not shouted at us down the phone
4. Refrained from being rude
5. Basic customer service would have been sufficient
Services : Letting( As a Prospective Landlord/Tenant )Date: 13th Oct 2014
Just an awful experience! Continuously talking to us in a raised voice dismissing everything we said, talking over us and very very bad manners - how do people like this get jobs? I'd be embarrassed as an employer! Zero customer service! Quite frankly she didn't care at all
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Poppy,
We are really sorry that you have felt the need to complain. We work very hard at customer service which is why we get so many good reviews. Please can you supply us with more information...
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Last updated at 7/25/2016, 9:39:58 AM by allAgents