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Derby, DE1
3.1/5, 15 Reviews
60% Recommended
25% sales valuation accuracy
60% letting valuation accuracy
60% sales fee satisfaction
67% letting fee satisfaction
No description for branch.
Latest Reviews
Wentlope Chaunzva
Marie Toolan
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 60% | £70,000 | £225,000 |
| Lettings | 60% | 67% | £895 | £895 |
Address
Bagshaws Residential
32-34 Cornmarket, Derby, Derbyshire
DE1 2DG
01332 361308
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Bagshaws Residential Branches (View All 6)
Tye Alton, what a polite and ...
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5 Star Review
By : 'R'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DE14
Dec 11, 2024
People found this helpful0
Tye Alton, what a polite and professional guy. When he visited my property recently, he was very thorough, explaining all the features of Bagshaws'... Read Full Review
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R Burton said about Bagshaws Residential
Services : Letting( As a Owner )Date: 11th Dec 2024
Tye Alton, what a polite and professional guy. When he visited my property recently, he was very thorough, explaining all the features of Bagshaws' services.
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Excellent service. I ...
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5 Star Review
Vicky
By : 'Merine'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NG5
Jul 16, 2024
People found this helpful0
Excellent service. I can’t ask more from them , especially my mortgage advisor Vicky Tamber she was amazing, I felt like I was dealing with a good friend of me , their work was very reliable, effectively communicated with me each step , always available to me ( I would say round the clock ... Read Full Review
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Merine jacob said about Bagshaws Residential
Services : Sales( As a Buyer )Date: 16th Jul 2024
Excellent service. I can’t ask more from them , especially my mortgage advisor Vicky Tamber she was amazing, I felt like I was dealing with a good friend of me , their work was very reliable, effectively communicated with me each step , always available to me ( I would say round the clock ) while I was going the process . I felt like the service they given is overall beyond words ❤️❤️❤️
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Everyone in Derby office are ...
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5 Star Review
Steven
By : 'Wentlope'
Services : Letting( As a Owner )
Rent PCM : £95000
Would you recommend ? : Yes
Postcode : DE24
Nov 14, 2023
People found this helpful0
Everyone in Derby office are so kind and helpful, respectful to their customers. Steve Nagra thank you so much for everything you’ve done to help and support me, Terence Woodhouse thank you for explaining everything in detail to me. You are all very professional... Read Full Review
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Wentlope Chaunzva said about Bagshaws Residential
Services : Letting( As a Owner )Date: 14th Nov 2023
Everyone in Derby office are so kind and helpful, respectful to their customers. Steve Nagra thank you so much for everything you’ve done to help and support me, Terence Woodhouse thank you for explaining everything in detail to me. You are all very professional people.
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Excellent service from the ...
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5 Star Review
Steven
By : 'Marie'
Services : Sales( As a Vendor )
Sold price : £186000
Would you recommend ? : Yes
Postcode : DE24
Jun 11, 2023
People found this helpful0
Excellent service from the whole team. Attentive, available and approachable at all... Read Full Review
Comments (0)Excellent service from the whole team.
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Marie Toolan said about Bagshaws Residential
Services : Sales( As a Vendor )Date: 11th Jun 2023
Excellent service from the whole team.
Attentive, available and approachable at all times.
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Excellent service and very ...
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5 Star Review
Steve
By : 'Asad'
Services : Sales( As a Buyer )
Sold price : £225000
Would you recommend ? : Yes
Postcode : DE23
Nov 17, 2022
People found this helpful0
Excellent service and very friendly staff.. spoke to Kate and Steven who guided us with information that we needed. Noman Malik dealt with mortgage and was very helpful . I would surely recommend him if I have... Read Full Review
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Asad Zaman said about Bagshaws Residential
Services : Sales( As a Buyer )Date: 17th Nov 2022
Excellent service and very friendly staff.. spoke to Kate and Steven who guided us with information that we needed. Noman Malik dealt with mortgage and was very helpful . I would surely recommend him if I have too.
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Absolute shambles of an ...
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1 Star Review
Steve
Dane
By : 'Nick'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : DE24
May 30, 2022
People found this helpful3
Absolute shambles of an estate agent and caused us so much stress when trying to sell our house, despite this being a sellers market. Our house sale very nearly fell through several months after we agreed a sale, specifically because of their incompetence and inability to liaise with any parties... Read Full Review
Comments (1)Absolute shambles of an estate agent and caused us so much stress when trying to sell our house, despite this being a sellers market. Our house sale very nearly fell through several months after we agreed a sale, specifically because of their incompetence and inability to liaise with any parties during this period.
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Nick said about Bagshaws Residential
Services : Sales( As a Vendor )Date: 30th May 2022
Absolute shambles of an estate agent and caused us so much stress when trying to sell our house, despite this being a sellers market. Our house sale very nearly fell through several months after we agreed a sale, specifically because of their incompetence and inability to liaise with any parties during this period.
They sell themselves on making your move stress free and charge more than the basic providers as they are supposed to do the heavy lifting for you – This simply was not the case and my partner and I found they caused more stress then had we done this ourselves (which by and large we did).
The list of calamities was endless; I’ve listed the main issues:
• Initial advert - we had to the team setting up the advert they should note the fact that the bedrooms (in a small 2 bed house) had inbuilt/fitted wardrobes and also to mention the biggest (by far in our view and people looking to purchase based on their comments to us) selling point which was the garden and that this also backed on to fields, as for some reason they opted not to use a photo of this.
• Not vetting viewers as promised before booking in viewings, despite promising to (i.e. not establishing agreement in principle).
• Bagshaws didn’t initially insist on doing viewings (despite this being one of the selling points..) which was fine at first but given the volume of interest I would have expected them to take some on and, in hindsight, although we didn’t mind doing them I find it odd that they didn’t want to be there to SELL the house, given that’s what we are supposedly paying you for. It was only after we had to put the house on the market for a third time (due to them not vetting peoples buying position/intentions) that I insisted that they do the viewings due to how tiresome it was becoming and I felt that Bagshaws would put more effort in to vetting people if they had to take the time themselves, and even then they were reluctant and kept trying to get me to host viewings.
• Never had a response when emailing through the app (for call-backs or queries).
• Never able to speak to anyone when we called and often had to keep calling as wasn’t getting call-back from messages left.
• Complaints from numerous potential buyers about how difficult it is to get through to anyone and never receiving call-backs.
• When we cancelled an evening viewing due to our son showing symptoms of Covid, Bagshaws did not contact them and they made a 45 minute round trip and I had the embarrassing conversation with them as to why we couldn’t let them view.
• Constantly having to chase Bagshaws for updates/feedback, they were NEVER proactive.
• When the accepted offer was made, it took at least 48 hours for us to be told there had been an offer and that was only after us chasing to ask for feedback form the viewings (this was several days after taking place). We are still in shock about this.
• Delays in getting paperwork/agreement in principles because Bagshaws wanted every person making an offer to speak with their mortgage advisors and this seemed to take priority over our sale, despite these people already having advisors/AIP’s. I found this to be the main reason for delays in getting updates and notified of any offers.
• Lack of professional knowledge. I.e. it was clear form the first accepted offer that the buyers had no intention of buying the house and simply offered the amount to “hold” the property before getting a second viewing. It was us that pointed this out to their staff and we were soon proven correct.
• No dedicated person to contact: There was never any clear point of contact, steven kept saying he needs to check with Dane and vice versa.
• Sale board not erected for several weeks after current sale which meant we kept getting other estate agents contacting us thinking we were struggling to sell.
• After selling the house for the third time: after 4/5 months from acceptance of offer when the people we were buying from proposed a competition date, it became apparent that our buyers had not once been chased by Bagshaws. We know this because it transpires that the buyers still hadn’t sorted out a mortgage and we had never once been provided with an update by Bagshaws in the 4/5 months (the estate agent we were buying from – Hannells – chased us and gave us updates on a weekly basis by the way). After pointing this out to Steven or Dane they claimed they had been chasing but never had any of their calls returned – if this was true; why would they not find it suspicious/alarming that no calls were returned in 4/5 months and why would you not advise us?! Bagshaws were clearly lying on this one.
• I spoke to Dane/Steven and advised them to provide a deadline to the buyers and to get updates as we were still unsure what was going on. I heard nothing back for 48 hours so called the buyers and their mortgage advisor MYSELF and gave Bagshaws updates (wrong way round?!).
• After I managed to speak directly with the buyers mortgage advisor (because they were apparently unable to do so) I mentioned to their team that the mortgage advisor told me he had never had a call or conversation with anyone at Bagshaws. I told Steve or Dane this and they claimed otherwise – I asked them what number they had tried to reach them on but they couldn’t tell me. The response was that they had system issues the day they spoke with them so number didn’t save – the alleged conversation was nearly 2 weeks prior, so I questioned how they have been chasing the advisor as previously stated if they didn’t have a number in the past 2 weeks but this question was ignored. So yet more lies.
• After all of this I made a formal complaint to the office manager, Kate. Most of my points were ignored, including advising full payment will not be made on completion due to the shocking service received. This did not resolve anything so we did all of the future chasing ourselves and kept Bagshaws updated off our own back and at our own expense.
• Bagshaws made no effort to resolve the final amount with us and understand our stance and simply passed us straight to debt collectors for the full amount. There was zero responsibility taken for their failings and no sympathy/empathy for us.
These are not all of the problems we faced. If after reading this you still think using Bagshaws (who aren’t even cheaper than their competitors, btw) is a good idea then you have no one to blame but yourselves when you experience the same painful level of professionalism that we have.
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By : J.D.
Mar 14, 2023Gosh! Thank you for taking the time to write such an in depth review to warn the UNsuspecting. Sounds like you should have contacted the Real Estate Licencing Board for a return of “Sales Commission” ...
Geoff claims he runs the ...
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1 Star Review
Geoff
By : 'Geoff'
Services : Letting( As a Owner )
Sold price : £117500
Would you recommend ? : No
Postcode : DE23
Aug 31, 2018
People found this helpful4
This prat does not know how to deal with cash paying customers. Geoff claims he is the only person dealing with sales and does not care that it takes 10+ days to fulfill a viewing criteria. Geoff cannot believe that a customer can complete a sale within 48 hours. I really don't understand why... Read Full Review
Comments on Agent Fees
Didn't get that far. No fees for buyers anyway.
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Geoff AVOID THIS PRAT said about Bagshaws Residential
Services : Letting( As a Owner )Date: 31st Aug 2018
This prat does not know how to deal with cash paying customers. Geoff claims he is the only person dealing with sales and does not care that it takes 10+ days to fulfill a viewing criteria. Geoff cannot believe that a customer can complete a sale within 48 hours. I really don't understand why bagshaws employ idiots!!
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Sarah Lawley has been an ...
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5 Star Review
Sarah
By : 'James'
Services : Letting( As a Owner )
Sold price : £118
Would you recommend ? : Yes
Postcode : ST10
Aug 30, 2016
People found this helpful2
Sarah Lawley has been an outstanding agent for Bagshaws, and I recommend her services. She has been very helpful in dealing with my tenant renewal process, and has always acted quickly and efficiently, and nothing is too much... Read Full Review
What agent could do to change your mind?
Unknown
Comments on Agent Fees
Unknown
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James Thomas said about Bagshaws Residential
Services : Letting( As a Owner )Date: 30th Aug 2016
Sarah Lawley has been an outstanding agent for Bagshaws, and I recommend her services. She has been very helpful in dealing with my tenant renewal process, and has always acted quickly and efficiently, and nothing is too much trouble.
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I have found Bagshaws as a ...
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5 Star Review
Lee
By : 'Dina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ST14
Aug 25, 2016
People found this helpful4
I have found Bagshaws as a company excellent to work with and more so Lee Major. He is very professional in his approach. .listens to clients and always fulfills what he says he will do. I have only positive feedback to give about... Read Full Review
What agent could do to change your mind?
Not too bad
Comments on Agent Fees
Not too bad
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Dina Bennett said about Bagshaws Residential
Services : Letting( As a Tenant )Date: 25th Aug 2016
I have found Bagshaws as a company excellent to work with and more so Lee Major. He is very professional in his approach. .listens to clients and always fulfills what he says he will do. I have only positive feedback to give about him.
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Lee is based with Sequence in ...
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4 Star Review
Lee
By : 'David'
Services : Letting( As a Owner )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : DE65
Jul 24, 2016
People found this helpful3
Lee is based with Sequence in Spalding and manages the repairs to my property in an expeditious and efficient manner. He always communicates clearly and accurately, a pleasure to deal with... Read Full Review
What agent could do to change your mind?
Reasonable monthly fees, but the change of tenant fees are pretty steep given that it's just a cut and paste of the previous agreement with name changes
Comments on Agent Fees
Reasonable monthly fees, but the change of tenant fees are pretty steep given that it's just a cut and paste of the previous agreement with name changes
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David said about Bagshaws Residential
Services : Letting( As a Owner )Date: 24th Jul 2016
Lee is based with Sequence in Spalding and manages the repairs to my property in an expeditious and efficient manner. He always communicates clearly and accurately, a pleasure to deal with him
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The worse agents to use in ...
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1 Star Review
Paul
By : 'Richie'
Services : Sales( As a Vendor )
Sold price : £120000
Would you recommend ? : No
Postcode : DE23
Sep 5, 2014
People found this helpful2
The worse agents to use in Derby,spent the less 4 months waiting for server and still not been as estate agents wouldn't call back...don,t call you back when told and then say they had left voice mail when you've had no calls left at all. Please avoid at all cost do not use!!!!! Now fighting over ... Read Full Review
What agent could do to change your mind?
Get new staff and sell the property\'s in stead of wasting time as like most agents do....
Comments on Agent Fees
Could of used others cheaper and got better service....
Comments (0)The worse agents to use in Derby,spent the less 4 months waiting for server and still not been as estate agents wouldn't call back...don,t call you back when told and then say they had left voice mail when you've had no calls left at all.
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Richie said about Bagshaws Residential
Services : Sales( As a Vendor )Date: 5th Sep 2014
The worse agents to use in Derby,spent the less 4 months waiting for server and still not been as estate agents wouldn't call back...don,t call you back when told and then say they had left voice mail when you've had no calls left at all.
Please avoid at all cost do not use!!!!!
Now fighting over cost as well so keep away,,,,,,,,,,
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complete scum bags. made me ...
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1 Star Review
By : 'User'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £70000
Would you recommend ? : No
Postcode : DE23
Jul 7, 2014
People found this helpful5
complete scum bags. made me pay almost 1k through broker and valuation fees as they insisted that using their broker would secure me the property and then sold the property to someone else. would not return calls and certainly would not entertain refunding me their broker fees. i wonnder how many... Read Full Review
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User said about Bagshaws Residential
Services : Sales( Prospective Vendor/Buyer )Date: 7th Jul 2014
complete scum bags. made me pay almost 1k through broker and valuation fees as they insisted that using their broker would secure me the property and then sold the property to someone else. would not return calls and certainly would not entertain refunding me their broker fees. i wonnder how many other people they ripped off by doing the same thing
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Well Im not quite sure ...
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1 Star Review
John
By : 'Annoyed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : DE24
Feb 24, 2014
People found this helpful3
Well Im not quite sure whether my annoyance is with the company as a whole or whether solely with John in sales whom by far is the most disrespectful Agent/Negotiator I have ever spoken to. Based on the conversation with this awful character I wish to never have any dealings with this agent at all. ... Read Full Review
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Annoyed Property Developer said about Bagshaws Residential
Services : Sales( Prospective Vendor/Buyer )Date: 24th Feb 2014
Well Im not quite sure whether my annoyance is with the company as a whole or whether solely with John in sales whom by far is the most disrespectful Agent/Negotiator I have ever spoken to. Based on the conversation with this awful character I wish to never have any dealings with this agent at all. Avoid at all costs as a buyer or seller. In this day and age Customer Service is what business thrives on, but john on the other hand hasn't the slightest. Plenty of other Agents who are happy to help as much as possible why use this one. I Recommend Hall and Benson , Hannels, even Haart.
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Ive tried selling a property ...
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1 Star Review
By : 'fed'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : DE21
Nov 29, 2013
People found this helpful7
Ive tried selling a property throgh them but to be honest they are a complete waste of time and cause more grief then they should. NEVER return calls or reply to emails. Do not waste your time with them, walking around with a sandwich board with your house details on is cheaper and probably... Read Full Review
Comments (0)Ive tried selling a property throgh them but to be honest they are a complete waste of time and cause more grief then they should.
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fed up to the teeth said about Bagshaws Residential
Services : Sales( As a Vendor )Date: 29th Nov 2013
Ive tried selling a property throgh them but to be honest they are a complete waste of time and cause more grief then they should.
NEVER return calls or reply to emails.
Do not waste your time with them, walking around with a sandwich board with your house details on is cheaper and probably gets a better result.
Avoid at all costs.
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Didn't return calls, didn't ...
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1 Star Review
By : 'derby'
Services : Letting( As a Tenant )
Would you recommend ? : No
Mar 18, 2012
People found this helpful7
Didn't return calls, didn't come around to do visits when they said they would, promised to refund deposit same day ( took 3 weeks) quite rude and a very bad experience to be... Read Full Review
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derby said about Bagshaws Residential
Services : Letting( As a Tenant )Date: 18th Mar 2012
Didn't return calls, didn't come around to do visits when they said they would, promised to refund deposit same day ( took 3 weeks) quite rude and a very bad experience to be honest.
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Last updated at 8/16/2018, 8:56:46 AM by allAgents
