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Cambridge, CB2
2.7/5, 29 Reviews
45% Recommended
0% sales valuation accuracy
0% sales fee satisfaction
No description for branch.
Latest Reviews
Not pleased one bit
Ripped-off tenant
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 0% | 0% | £0 | £0 |
Areas covered
- CB1<br />CB2<br />CB3<br />CB4<br />CB5
Address
Accent Property Management Ltd.
140 Hills Road, Cambridge, Cambridgeshire
CB2 8PB
01223 500387
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Accent Property Management Ltd. Branches (View All 3)
This agency charges massive ...
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1 Star Review
By : 'Not'
Services : Letting( As a Tenant )
Rent PCM : £965
Would you recommend ? : No
Postcode : CB5
Nov 6, 2014
People found this helpful3
This agency charges massive fees yet fails to deliver any kind of service. You will be chasing them from the first day, doing their work for them. Then when you come to leave, they will try and fleece you for as much deposit as they possibly can. I found my dealings with them painful and the... Read Full Review
What agent could do to change your mind?
Acted in a way that might have shown anything but disdain for me and my interests.
Comments on Agent Fees
Dubious fees, taking money where ever they can.
Comments (0)
This agency charges massive fees yet fails to deliver any kind of service. You will be chasing them from the first day, doing their work for them.
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Not pleased one bit said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 6th Nov 2014
This agency charges massive fees yet fails to deliver any kind of service. You will be chasing them from the first day, doing their work for them.
Then when you come to leave, they will try and fleece you for as much deposit as they possibly can.
I found my dealings with them painful and the complete opposite of transparent, you will never feel like they have any of your interests at heart. Their conduct will leave you feeling like you can't trust them.
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My husband and I have ...
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1 Star Review
Gary
By : 'Ruth'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB25
May 28, 2014
People found this helpful2
My husband and I have recently rented a property that was managed by Accent Property. We were extremely good tenants and kept the property immaculately. We had only positive dealings with our landlord but any dealings with Accent Property gave us the impression they were in short, money grabbing.... Read Full Review
What agent could do to change your mind?
Be reasonable and fair.
Comments (0)My husband and I have recently rented a property that was managed by Accent Property. We were extremely good tenants and kept the property immaculately. We had only positive dealings with our landlord but any dealings with Accent Property gave us the impression they were in short, money grabbing. For example, most tenancy agreements operate on a roll over contract - not Accent Property. In order to continue our lease we had to pay fees of £100 every six months to the company, this was on top of the huge fees paid at the beginning of our tenancy. I have made enquiries and this does not happen elsewhere.
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Ruth said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 28th May 2014
My husband and I have recently rented a property that was managed by Accent Property. We were extremely good tenants and kept the property immaculately. We had only positive dealings with our landlord but any dealings with Accent Property gave us the impression they were in short, money grabbing. For example, most tenancy agreements operate on a roll over contract - not Accent Property. In order to continue our lease we had to pay fees of £100 every six months to the company, this was on top of the huge fees paid at the beginning of our tenancy. I have made enquiries and this does not happen elsewhere.
On checking out of the property at the end of our tenancy, Accent Property have attempted to retain as much of the deposit as they possible can even citing 'furniture indentations on the carpet' as a reason to hire a proffessional and hence retain our money. The manner in which Gary Topham has dealt with us has been appauling. He has not allowed for ANY reasonlable wear and tear of the property. It is sad that a company such as Accent Property cannot recognise good tenants. Keeping a tenants deposit is a very serious game to this company and I would warn anybody renting a property that will be managed by Accent Property not to - it's not worth it. They are simply a horrible company to deal with.
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As a student, you just ...
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1 Star Review
By : 'student'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CB1
Apr 3, 2014
People found this helpful1
As a student, you just shouldn't go here. The administration fee is far too much for a student too pay and is grossly unfair. I spoke to my mother about it (as she is a landlady and very experienced in dealing with estate agents) and she could not believe how much they were asking for. Secondly,... Read Full Review
What agent could do to change your mind?
Bear in mind that some of your prospective customers are students, who do not have the money or experience that your other customers may have. If you\'re going to reject tenants from renting tell them as soon as you know rather than waiting for them to get in touch, what are you paid for after all?
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student said about Accent Property Management Ltd.
Services : Sales( Prospective Vendor/Buyer )Date: 3rd Apr 2014
As a student, you just shouldn't go here. The administration fee is far too much for a student too pay and is grossly unfair. I spoke to my mother about it (as she is a landlady and very experienced in dealing with estate agents) and she could not believe how much they were asking for. Secondly, some of the staff were quite patronizing, unobliging and impatient. (We are students they should realise we are not particularly experienced in this field) To add to this, we were later declined from renting a property, but no one thought to get in contact with us. We only found out from them by phoning them 3/4 days later having heard nothing. As a result of this, me and my housemates are probably going to have to split into groups to seek other properties as they have kept us waiting and now there is nothing left.
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Terrible agent with terrible ...
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1 Star Review
By : 'Alban'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB24
Oct 3, 2013
People found this helpful5
Terrible agent with terrible customer service First of all i choose this agent because i was recommend to and in the begining everything was fine very friendly etc. after we speak about the property and about the fees they tell me that first they check with tha landlady and after they will charge... Read Full Review
What agent could do to change your mind?
They have to learn to speak more clear in the begining and not to try to hide things for their own good After that it would in the customers choice wether or not to co operate
Comments (0)Terrible agent with terrible customer service
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Alban Milo said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 3rd Oct 2013
Terrible agent with terrible customer service
First of all i choose this agent because i was recommend to and in the begining everything was fine very friendly etc. after we speak about the property and about the fees they tell me that first they check with tha landlady and after they will charge me everything ok until here.The landlady agreed and we proceed i pay the fee (wich later i found out it was more than they told me) and the reference company contact me,my previous landlord ,my bank,my employer everything was ok but they called me from the agency and ask me to provide my payslips and i did and then they change their aditude and start telling me that is not ok and we found a problem with you payslips so my employer called them several times and tryed to find a solution in the meantime they start telling me that i can't rent the property only if i pay SIX months in advance i started to become nervous and i called the referecing company to see what happened and they told me that i was ok and passed the check and it was now on agent decision. They refused to rent me the property and also they didn't refund me any money back because it was their "policy" .i am now dealing this case with a solicitor because it was not my fault it was agency mistake.
Try to stay away from them..
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Accent is the kind of ...
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1 Star Review
By : 'Ripped-off'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB1
Apr 15, 2013
People found this helpful16
Accent is the kind of lettings agency which landlords love but tenants hate. A shiny office and a shiny website, all paid for by obscene fees charged to tenants. Hundreds of pounds charged for every kind of fee they can think of, fees like checkOUT fee, charged when you check-in - such practice is... Read Full Review
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Ripped-off tenant said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 15th Apr 2013
Accent is the kind of lettings agency which landlords love but tenants hate. A shiny office and a shiny website, all paid for by obscene fees charged to tenants. Hundreds of pounds charged for every kind of fee they can think of, fees like checkOUT fee, charged when you check-in - such practice is so bad it's been outlawed in Scotland. Any problems with the property are fobbed off by their patronising property management people who clearly have very little knowledge of the property. I was fortunate to not have to go through their checkout process - my landlord saw the light and ditched them for another agent, but the property was not amazingly clean when we moved in and issues raised before we signed up were merely listed on the inventory rather actually resolved. Unfortunately Accent have a lot of nice properties on their books. Landlords PLEASE don't go with Accent - it's not fair on your tenants.
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DO NOT USE - THESE ARE ...
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1 Star Review
By : 'Furious'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB22
Feb 12, 2013
People found this helpful14
DO NOT USE - THESE ARE DISGUSTING PEOPLE. We rented a property from them, there was no inspection when we moved in, therefore I wrote a letter giving details of defects and problems. including the fact that the property was filthy dirty and the oven needed to be cleaned twice before I used it. I... Read Full Review
Comments (0)DO NOT USE - THESE ARE DISGUSTING PEOPLE. We rented a property from them, there was no inspection when we moved in, therefore I wrote a letter giving details of defects and problems. including the fact that the property was filthy dirty and the oven needed to be cleaned twice before I used it. I was told that the property had been re-carpeted throughout, and redecorated. What a joke. There were holes in the stair carpets, marks in the master bedroom carpet and on the landing. The walls were scuffed to hell and back and there was no smell of new paint. It stunk to high heaven and I had to use incence sticks and spray smelly stuff to try and get rid of the smell of smoke.
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Furious said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 12th Feb 2013
DO NOT USE - THESE ARE DISGUSTING PEOPLE. We rented a property from them, there was no inspection when we moved in, therefore I wrote a letter giving details of defects and problems. including the fact that the property was filthy dirty and the oven needed to be cleaned twice before I used it. I was told that the property had been re-carpeted throughout, and redecorated. What a joke. There were holes in the stair carpets, marks in the master bedroom carpet and on the landing. The walls were scuffed to hell and back and there was no smell of new paint. It stunk to high heaven and I had to use incence sticks and spray smelly stuff to try and get rid of the smell of smoke.
Whenever we phoned to complain or ask for something to be looked at we were ignored.
I felt I was treated like a piece of dirt.
I then lost my job because I was recovering from Cancer, and was treated like scum.
When I gave notice, I was told I had no choice but to have the property cleaned professionally. Never, ever have I been asked to do this before, at a cost of £200. Which I cannot do without. I was then told the carpets needed to be replaced and the property needed redecorating because of the smell of smoke. I do not smoke!
I now have to go through dispute to get my deposit back.
These people are crooks, and Gary Topham is arrogant to the point of being totally offensive and personal.
PLEASE DO NOT USE THESE AGENTS!!!!! YOU WILL BE THROWING YOUR DEPOSIT AWAY.
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great service and good people ...
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5 Star Review
By : 'naif'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB17
Feb 10, 2013
People found this helpful0
great service and good people they helped with everything i lived in one of their property for one year 6 months and the service was fantastico... Read Full Review
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naif almusallam said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 10th Feb 2013
great service and good people they helped with everything i lived in one of their property for one year 6 months and the service was fantastico :)
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I have had great experience ...
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5 Star Review
Sarah
By : 'maryam'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB2
Feb 7, 2013
People found this helpful0
I have had great experience dealing with accent property and especially Ms Sarah Cox has been fantastic to me. She is very helpful and all team are very nice people. I would highly reccomend... Read Full Review
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maryam murad said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 7th Feb 2013
I have had great experience dealing with accent property and especially Ms Sarah Cox has been fantastic to me. She is very helpful and all team are very nice people. I would highly reccomend them.
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excellent service and very ...
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5 Star Review
By : 'nadir'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB5
Feb 7, 2013
People found this helpful0
excellent service and very helpful people. thank you very much. they were helping me in every step of renting the property and very... Read Full Review
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nadir sanac said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 7th Feb 2013
excellent service and very helpful people. thank you very much. they were helping me in every step of renting the property and very proffesional.
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I was really happy with the ...
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5 Star Review
Matt
By : 'SamSmith'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB2
Feb 6, 2013
People found this helpful1
I was really happy with the services offered by Accent Property. Matt was a lovely chap, helped us find a flat to rent and was great help when explaining the process from start to finish. We viewed and secured a property in a single day and felt very looked after. Since moving in we have had no... Read Full Review
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SamSmith said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 6th Feb 2013
I was really happy with the services offered by Accent Property. Matt was a lovely chap, helped us find a flat to rent and was great help when explaining the process from start to finish. We viewed and secured a property in a single day and felt very looked after. Since moving in we have had no issues and would highly recommend using Accent Property.
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Accent property management ...
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2 Star Review
By : 'Ex'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB5
Jan 27, 2013
People found this helpful10
Accent property management are not the worst but they could do better. In general they are reasonably professional but they need to treat tenants with more respect. First, they do not always give you notice of workmen visiting your property or of viewings for prospective tenants. This to me is a... Read Full Review
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Ex tenant said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 27th Jan 2013
Accent property management are not the worst but they could do better. In general they are reasonably professional but they need to treat tenants with more respect. First, they do not always give you notice of workmen visiting your property or of viewings for prospective tenants. This to me is a serious invasion of privacy, Second, when you move out you WILL pay for professional cleaning (including carpets) even if the property has been cleaned to a high standard. They use the rather subjective nature of cleanliness to ensure this. The checkout report will be much more detailed than your check in inventory and it will note every possible defect with exaggerated language. A few pieces of dust will be described dusty, your carpets will suddenly have a strong odour, for example.
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I have five properties that ...
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5 Star Review
Mitzi
By : 'Alan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CB2
Dec 20, 2012
People found this helpful1
I have five properties that are managed by Mitzi and has done for several years , she is fantastic at understanding every tenant and their respective needs for me as a landlord. She always keeps a close eye on maintenance issues and helps me find the best and most cost effective solution if a... Read Full Review
Comments (0)I have five properties that are managed by Mitzi and has done for several years , she is fantastic at understanding every tenant and their respective needs for me as a landlord. She always keeps a close eye on maintenance issues and helps me find the best and most cost effective solution if a problem arises.
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Alan Bedwell said about Accent Property Management Ltd.
Services : Letting( As a Owner )Date: 20th Dec 2012
I have five properties that are managed by Mitzi and has done for several years , she is fantastic at understanding every tenant and their respective needs for me as a landlord. She always keeps a close eye on maintenance issues and helps me find the best and most cost effective solution if a problem arises.
I have a good relationship with the branch , however Mitzi makes it a great partnership in what is now a much larger organisation , thank you Mitzi!!
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We rented a property at ...
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5 Star Review
By : 'Rebecca'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB2
Dec 4, 2012
People found this helpful0
We rented a property at Warren Close in Cambridge from Accent Property. We found all aspects of dealing with them professional and respectable so I was surprised to read negative reviews on here - hence deciding to write a positive review (I know people love to complain rather than... Read Full Review
Comments (1)We rented a property at Warren Close in Cambridge from Accent Property. We found all aspects of dealing with them professional and respectable so I was surprised to read negative reviews on here - hence deciding to write a positive review (I know people love to complain rather than compliment).
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Rebecca said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 4th Dec 2012
We rented a property at Warren Close in Cambridge from Accent Property. We found all aspects of dealing with them professional and respectable so I was surprised to read negative reviews on here - hence deciding to write a positive review (I know people love to complain rather than compliment).
The property was kept in a very good condition - when we noticed a couple of things hadn't been included on the inventory, such as a couple of the numbers were rubbed off the gas hob, Accent were quick to amend things.
With maintenance issues we found things were fixed quickly - the lift was the main problem with the building and broke about 3 times in our time there, this was quickly fixed each time.
When we wanted to leave they were very lenient with us. We had not read the contract and assumed we could hand in our notice at any stage of the month. We discovered this was not the case with our contract and we had just missed the deadline by a few days, so were liable to pay nearly a whole extra month's rent - we already had another property lined up so this would have cost us a lot. Accent were very understanding and said that as long as they managed to re-let the property we would only have to pay up to our moving date. They managed to find someone to move in the day after we moved out - so we didn't have to pay anything extra and I'm sure some letting agents would have had us over a barrel!
We had no problems getting our deposit swiftly returned either.
So all in all a very good experience with Accent.
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By : Tenant12345
Feb 8, 2013I live at Warren Close. Accent has nothing to do with the lifts - they are the responsibility of the ENCORE estate management firm. If you didn't deal with Accent long enough to find this out, you...
We have been using Accent for ...
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5 Star Review
Angie
By : 'London'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Nov 7, 2012
People found this helpful0
We have been using Accent for many years to manage several properties. Their service, particularly as provided by Angie German, is excellent and we have every confidence in their... Read Full Review
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London Landlord said about Accent Property Management Ltd.
Services : Letting( As a Owner )Date: 7th Nov 2012
We have been using Accent for many years to manage several properties. Their service, particularly as provided by Angie German, is excellent and we have every confidence in their professionalism.
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For quite some time, I have ...
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5 Star Review
Emma
By : 'Kevin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Oct 21, 2012
People found this helpful0
For quite some time, I have been a customer of Accent and the service afforded to me is impeccable. I have been blessed to have had Mrs Emma Hood look after my property and she consistently delivered, sorting mundane issues (broken vacuum cleaner, shower) to larger ones (big repairs). I don't have ... Read Full Review
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Kevin said about Accent Property Management Ltd.
Services : Letting( As a Owner )Date: 21st Oct 2012
For quite some time, I have been a customer of Accent and the service afforded to me is impeccable. I have been blessed to have had Mrs Emma Hood look after my property and she consistently delivered, sorting mundane issues (broken vacuum cleaner, shower) to larger ones (big repairs). I don't have to worry much and I am very happy that the place is in such great hands. Moreover, although I know Accent acts in the interest of its customers, mainly the tenants, but as a landlord, I have also always had the great feeling that they are acting in my best interests too!
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5 Star Review
By : 'Captain'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Oct 12, 2012
People found this helpful0
I can only speak from first hand experience, and this company and its employees are by far the best agent I have ever used. They have an excellent attitude to even the most difficult of situations, and when my tenant was late paying their rent they acted very quickly and efficiently.. Their level... Read Full Review
Comments (1)I can only speak from first hand experience, and this company and its employees are by far the best agent I have ever used. They have an excellent attitude to even the most difficult of situations, and when my tenant was late paying their rent they acted very quickly and efficiently.. Their level of legal knowledge is fantastic and I suspect the negative comments have come from those who have tried to not fulfil their legal obligations....
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Captain P Brown said about Accent Property Management Ltd.
Services : Letting( As a Owner )Date: 12th Oct 2012
I can only speak from first hand experience, and this company and its employees are by far the best agent I have ever used. They have an excellent attitude to even the most difficult of situations, and when my tenant was late paying their rent they acted very quickly and efficiently.. Their level of legal knowledge is fantastic and I suspect the negative comments have come from those who have tried to not fulfil their legal obligations....
For any landlord wanting to deal with a proper agent.. use these.
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By : LOL123
Mar 15, 2013Try being a tenant with them the word "Knowledge" disappears. They only know the legal mumbo because they get threatened to go to court most of the time. If you knew how they had treated me ...
Gary has been dealing with ...
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1 Star Review
Gary
By : 'Geoff'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Oct 12, 2012
People found this helpful0
Gary has been dealing with the letting and management of my property for a number of years. He has found excellent tenants, quickly sorted out maintenance issues and kept the tenants happy so that they paid regularly and in one case renewed 4 times. I couldn't have received better... Read Full Review
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Geoff said about Accent Property Management Ltd.
Services : Letting( As a Owner )Date: 12th Oct 2012
Gary has been dealing with the letting and management of my property for a number of years. He has found excellent tenants, quickly sorted out maintenance issues and kept the tenants happy so that they paid regularly and in one case renewed 4 times. I couldn't have received better service.
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As a landlord I have found ...
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5 Star Review
Gary
By : 'Chris'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Oct 10, 2012
People found this helpful0
As a landlord I have found Gary Topham highly professional and calm - always needed when the problems come up. Highly recommendable for landlords and the agency appears truly consderate to tenants too as they always seek to strive a neutral line between then two. Always a pleasure to deal with... Read Full Review
Comments (0)As a landlord I have found Gary Topham highly professional and calm - always needed when the problems come up. Highly recommendable for landlords and the agency appears truly consderate to tenants too as they always seek to strive a neutral line between then two.
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Chris Potts said about Accent Property Management Ltd.
Services : Letting( As a Owner )Date: 10th Oct 2012
As a landlord I have found Gary Topham highly professional and calm - always needed when the problems come up. Highly recommendable for landlords and the agency appears truly consderate to tenants too as they always seek to strive a neutral line between then two.
Always a pleasure to deal with Gary.
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Angie has been managing my 3 ...
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5 Star Review
Angie
By : 'IanF'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Oct 10, 2012
People found this helpful0
Angie has been managing my 3 properties in Cambridge for many years now (not sure how many but more than 5 years). She is fantastic. She is always available to help, she is often at her desk or working on the weekends. She is responsive to all my questions. Always does what she says she will... Read Full Review
Comments (0)Angie has been managing my 3 properties in Cambridge for many years now (not sure how many but more than 5 years). She is fantastic. She is always available to help, she is often at her desk or working on the weekends.
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IanF said about Accent Property Management Ltd.
Services : Letting( As a Owner )Date: 10th Oct 2012
Angie has been managing my 3 properties in Cambridge for many years now (not sure how many but more than 5 years). She is fantastic. She is always available to help, she is often at her desk or working on the weekends.
She is responsive to all my questions. Always does what she says she will do. She does not need any reminding.
The quotes she gets when work needs to be done are always thorough and give me confidence that they are well researched and competitive. She understands the needs of the landlord to minimize expenses. She never wastes my time which I really appreciate.
The rest of the staff I deal with at Accent are generally polite, professional and helpful.
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5 Star Review
By : 'Professional'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Sep 10, 2012
People found this helpful1
I have used Accent Property Management for a number of years and have always found their services to be extremely professional, polite and considerate. They have to satisfy their tenants and landlords both of which can be difficult to manage. As a landlord I never have any void letting periods. All ... Read Full Review
Comments (1)I have used Accent Property Management for a number of years and have always found their services to be extremely professional, polite and considerate. They have to satisfy their tenants and landlords both of which can be difficult to manage. As a landlord I never have any void letting periods. All tenants are carefully screened to avoid non-payment of rent and all the problems that can result from this situation if not controlled.
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Professional Landlord said about Accent Property Management Ltd.
Services : Letting( As a Owner )Date: 10th Sep 2012
I have used Accent Property Management for a number of years and have always found their services to be extremely professional, polite and considerate. They have to satisfy their tenants and landlords both of which can be difficult to manage. As a landlord I never have any void letting periods. All tenants are carefully screened to avoid non-payment of rent and all the problems that can result from this situation if not controlled.
There is significant competition within the Cambridge lettings market. Accent has a large and wide property portfolio, which no doubt draws criticism from the cheaper end of the lettings market, where tenants are financially stretched.
Many tenants often have an unreasonable expectation of rental property and fail to make the distinction between a hotel and a home. Standards of property have seen significant improvments over the years, thanks in part to necessary government legislation. This has forced up letting costs and thus has an impact on rental costs to the tenant.
If you rent one of my high quality properties through Accent you will receive a professional service.
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By : A ripped off ex tenant.
Sep 13, 2012How much did Accent pay you to write that review? Not a single recommendation from a tenant, which speaks volumes for their and your attitude towards tenants. Please explain the distinction, or ...
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