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Fenstaton, Fenstanton PE28
3.6/5, 19 Reviews
68% Recommended
No description for branch.
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lynda armitage
Accent is rubbish
Areas covered
- PE19<br />PE27<br />PE28<br />PE29<br />CB24<br />CB1
Address
Accent Property Management Ltd.
7 Rookery Place, Fenstanton, Cambridgeshire
PE28 9LZ
01480 300992
Services offered
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- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Accent Property Management Ltd. Branches (View All 3)
We rented our property from ...
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4 Star Review
rhys
By : 'Anna'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE27
Mar 12, 2015
People found this helpful0
We rented our property from them in 2013 and are still here. It was fine, no bother at all. Rhys was professional, they had the odd new guy show us round at the start but apart from that it was all... Read Full Review
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Anna said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 12th Mar 2015
We rented our property from them in 2013 and are still here. It was fine, no bother at all. Rhys was professional, they had the odd new guy show us round at the start but apart from that it was all fine.
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1 Star Review
By : 'Aldo'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : No
Postcode : PE29
Jun 11, 2014
People found this helpful1
Normally I'm not one to write negative reviews, simply because I just can't be bothered with it. However, sometimes I feel it is necessary to do so in order to warn other consumers and prevent them from possibly making the same mistakes and going through the same pains my wife and I went through.... Read Full Review
What agent could do to change your mind?
Normally I\'m not one to write negative reviews, simply because I just can\'t be bothered with it. However, sometimes I feel it is necessary to do so in order to warn other consumers and prevent them from possibly making the same mistakes and going through the same pains my wife and I went through. In this particular scenario, I want to talk about Accents Lettings Department in Fenstanton. Time after time, my wife and I have been disappointed by the consistent lack of customer service from their part. The house we moved into a year ago has had nothing but problems, our power shower breaking and having to wait 3 weeks in order for it to get fixed is one of many examples. Nonetheless, my wife and I have been patient and never really complained. Finally, after a year of being good, honourable tenants we have moved out, only to find out that the problems and pains are still persistent. Accents checkout report is simply ridiculous, they are holding us accountable for things such as a missing smoke alarm even though when we moved into the property there weren\'t any and Accent came out and had their contractor install some for us (apparently they are magically missing now). They are also holding us accountable for broken light bulbs even though we spent about £45 in new light bulbs because Accent wouldn\'t provide us with them when we moved in. Also, when we moved in, there was unpaid balance on the utilities by the previous tenants that we had to take care of. Despite of all this, we just dealt with it and moved on. I also want to point out that Accent cleaning standards to move out are excessive, unreasonable and unfair. My wife contracted a professional cleaning service to take care of the house when we moved out only to find out that it is not clean enough according to their standards. When we first moved into the property there was cat hair all over the carpets and dog waste in the garden. It is my personal belief, as it should be everyone\'s, that you should leave a house the way it was given to you; however, in this case we took the time to leave the house in better conditions than it was when we received it a year ago. Anyways, hopefully my voice will be heard by Accents top Management in order for this issue to be resolved and us get our deposit back in full. If we don\'t get it back, it will be regrettable to know that other tenants and good people just like my wife and I will be screwed over in the future. Respectfully, Aldo Delgado
Comments (0)Normally I'm not one to write negative reviews, simply because I just can't be bothered with it. However, sometimes I feel it is necessary to do so in order to warn other consumers and prevent them from possibly making the same mistakes and going through the same pains my wife and I went through. In this particular scenario, I want to talk about Accents Lettings Department in Fenstanton.
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Aldo Delgado said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 11th Jun 2014
Normally I'm not one to write negative reviews, simply because I just can't be bothered with it. However, sometimes I feel it is necessary to do so in order to warn other consumers and prevent them from possibly making the same mistakes and going through the same pains my wife and I went through. In this particular scenario, I want to talk about Accents Lettings Department in Fenstanton.
Time after time, my wife and I have been disappointed by the consistent lack of customer service from their part. The house we moved into a year ago has had nothing but problems, our power shower breaking and having to wait 3 weeks in order for it to get fixed is one of many examples. Nonetheless, my wife and I have been patient and never really complained. Finally, after a year of being good, honourable tenants we have moved out, only to find out that the problems and pains are still persistent. Accents checkout report is simply ridiculous, they are holding us accountable for things such as a missing smoke alarm even though when we moved into the property there weren't any and Accent came out and had their contractor install some for us (apparently they are magically missing now). They are also holding us accountable for broken light bulbs even though we spent about £45 in new light bulbs because Accent wouldn't provide us with them when we moved in. Also, when we moved in, there was unpaid balance on the utilities by the previous tenants that we had to take care of. Despite of all this, we just dealt with it and moved on.
I also want to point out that Accent cleaning standards to move out are excessive, unreasonable and unfair. My wife contracted a professional cleaning service to take care of the house when we moved out only to find out that it is not clean enough according to their standards. When we first moved into the property there was cat hair all over the carpets and dog waste in the garden. It is my personal belief, as it should be everyone's, that you should leave a house the way it was given to you; however, in this case we took the time to leave the house in better conditions than it was when we received it a year ago.
Anyways, hopefully my voice will be heard by Accents top Management in order for this issue to be resolved and us get our deposit back in full. If we don't get it back, it will be regrettable to know that other tenants and good people just like my wife and I will be screwed over in the future.
Respectfully,
Aldo Delgado
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This was our first experience ...
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5 Star Review
Melisa
By : 'Barnardfamily'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Apr 3, 2014
People found this helpful0
This was our first experience of using a letting agent and we cannot praise Accent highly enough. They immediately understood our requirements and presented us with a number of suitable properties resulting in us renting the perfect home. All of the staff were most helpful and professional and made ... Read Full Review
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Barnardfamily said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 3rd Apr 2014
This was our first experience of using a letting agent and we cannot praise Accent highly enough. They immediately understood our requirements and presented us with a number of suitable properties resulting in us renting the perfect home. All of the staff were most helpful and professional and made the whole process very straightforward. In particular, Melisa Senoz, the Lettings Consultant, was first class. She was very friendly and helped us at every stage and deserves our highest praise.
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We have rented for 1 yr and ...
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1 Star Review
By : 'lynda'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PE19
Feb 14, 2014
People found this helpful1
We have rented for 1 yr and the whole experience has been awful. Staff are unhelpful at best. This company has forgotten who the customer is, i do not believe it is the Landlord, as all monies paid to Accent and the Landlord come from the tenant, SURELY that makes US the customer it might be nice... Read Full Review
Comments (0)We have rented for 1 yr and the whole experience has been awful. Staff are unhelpful at best. This company has forgotten who the customer is, i do not believe it is the Landlord, as all monies paid to Accent and the Landlord come from the tenant, SURELY that makes US the customer it might be nice if they treated you like one.
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lynda armitage said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 14th Feb 2014
We have rented for 1 yr and the whole experience has been awful. Staff are unhelpful at best. This company has forgotten who the customer is, i do not believe it is the Landlord, as all monies paid to Accent and the Landlord come from the tenant, SURELY that makes US the customer it might be nice if they treated you like one.
The property is full of damp a fact that is painted over when you 1st rent but very soon appears. I will be out in a couple of weeks and will look to take action against this agent.
DO NOT RENT WITH THEM.
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I've recieved excellent ...
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5 Star Review
David
By : 'Kellie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE29
Oct 15, 2013
People found this helpful0
I've recieved excellent customer service from every member of staff at accent and would definitely Recommend there company to other family members and... Read Full Review
Comments (0)I've recieved excellent customer service from every member of staff at accent and would definitely
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Kellie said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 15th Oct 2013
I've recieved excellent customer service from every member of staff at accent and would definitely
Recommend there company to other family members and friends.
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1 Star Review
By : 'Accent'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PE28
Oct 1, 2013
People found this helpful6
We rented with accent (previously Vernon) for over 6 yrs. each quarterly inspection reported we kept the property in immaculate condition and we have the inspection reports to prove this. On moving out and final inspection, having fully decorated to freshen the place up ( we loved the house) the... Read Full Review
What agent could do to change your mind?
Rude, inefficient and unprofessional staff. Liars who will take your money
Comments (0)We rented with accent (previously Vernon) for over 6 yrs. each quarterly inspection reported we kept the property in immaculate condition and we have the inspection reports to prove this. On moving out and final inspection, having fully decorated to freshen the place up ( we loved the house) the place gleamed in preparation for final inspection. On the day we were inspected by someone who had never visited the property before and we even made sure the lady lady was present to ensure no deposit issues. The inspector found one cobweb and some dust after running his finger along one door frame. We were told that our deposited would be forfeited because of this and they told the landlady that although she was happy with the clean house that a full clean would need to take place and it either comes out of our pockets or hers.
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Accent is rubbish said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 1st Oct 2013
We rented with accent (previously Vernon) for over 6 yrs. each quarterly inspection reported we kept the property in immaculate condition and we have the inspection reports to prove this. On moving out and final inspection, having fully decorated to freshen the place up ( we loved the house) the place gleamed in preparation for final inspection. On the day we were inspected by someone who had never visited the property before and we even made sure the lady lady was present to ensure no deposit issues. The inspector found one cobweb and some dust after running his finger along one door frame. We were told that our deposited would be forfeited because of this and they told the landlady that although she was happy with the clean house that a full clean would need to take place and it either comes out of our pockets or hers.
Our phone calls never returned, put on hold for ages and then cut off, spoken to like we were the scum of the earth. Absolutely disgusting practice and rest assured they have cleaning companies that give accent a healthy commission from your deposit. Liars and frauds, the worst company we have ever dealt with and it makes you feel powerless. They've done this to lots of people and all have reviewed give the same story.
Avoid them and save yourselves the grief of cowboy dealers who only have your money in mind, trust me if you have a problem with the house they couldn't give a rats backside. I want to go to the local papers, start legal action etc etc just to save some other poor soul from having their deposit stolen
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Absolutely outstanding. Went ...
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5 Star Review
By : 'Jo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE28
Sep 17, 2013
People found this helpful0
Absolutely outstanding. Went out of their way to accomodate multiple viewings, extremely helpful and a lovely manner from all members of the team. Would absolutely reccomend... Read Full Review
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Jo said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 17th Sep 2013
Absolutely outstanding. Went out of their way to accomodate multiple viewings, extremely helpful and a lovely manner from all members of the team. Would absolutely reccomend them.
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Accent bent over backwards to ...
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5 Star Review
Melisa
rhys
By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE29
Aug 3, 2013
People found this helpful0
Accent bent over backwards to help us get our house. After having problems with the independent referencing company; getting denied on a technicality melisa worked her absolute butt off to get our house for us. It was a stressful time but they made us feel very calm about it all and we were... Read Full Review
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Sarah said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 3rd Aug 2013
Accent bent over backwards to help us get our house. After having problems with the independent referencing company; getting denied on a technicality melisa worked her absolute butt off to get our house for us. It was a stressful time but they made us feel very calm about it all and we were relieved when we received the keys!!
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I would just like to say ...
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5 Star Review
Melisa
By : 'Sue'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE27
Jul 19, 2013
People found this helpful0
I would just like to say Melisa has been brilliant and a joy to work with getting my daughter in the property via Accent Property Management. I will be writing another review on another member of the staff at Accent but first i will make complaint direct to the... Read Full Review
Comments (0)I would just like to say Melisa has been brilliant and a joy to work with getting my daughter in the property via Accent Property Management.
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Sue Winter said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 19th Jul 2013
I would just like to say Melisa has been brilliant and a joy to work with getting my daughter in the property via Accent Property Management.
I will be writing another review on another member of the staff at Accent but first i will make complaint direct to the company.
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I received a reply to my ...
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5 Star Review
rhys
By : 'Charlie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE27
Jun 14, 2013
People found this helpful0
I received a reply to my original enquiry within 12 hours of sending it, and have completed the move to my flat within 3 weeks. The whole process was smooth and easy and Rhys in particular was very helpful and made sure I had everything I needed. Would thoroughly... Read Full Review
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Charlie Earle said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 14th Jun 2013
I received a reply to my original enquiry within 12 hours of sending it, and have completed the move to my flat within 3 weeks. The whole process was smooth and easy and Rhys in particular was very helpful and made sure I had everything I needed. Would thoroughly recommend!
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We have had a great ...
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5 Star Review
By : 'Donna'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB24
Apr 10, 2013
People found this helpful0
We have had a great experience with Accent so far and find all staff lovely, especially Melisa who has been very friendly and helpful through our process of moving in. I have no doubts they will continue this service through our lettings and would like to say hanks to all at... Read Full Review
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Donna said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 10th Apr 2013
We have had a great experience with Accent so far and find all staff lovely, especially Melisa who has been very friendly and helpful through our process of moving in. I have no doubts they will continue this service through our lettings and would like to say hanks to all at Accent.
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When my property became ...
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5 Star Review
rhys
By : 'Liz'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PE27
Apr 3, 2013
People found this helpful0
When my property became vacant, I had regular updates from Rhys about viewings / feedback, and even if there was no real change I still received a weekly update of what was being done to market the property. I also received sensible guidance relating to rental price and works to be done. The... Read Full Review
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Liz said about Accent Property Management Ltd.
Services : Letting( As a Owner )Date: 3rd Apr 2013
When my property became vacant, I had regular updates from Rhys about viewings / feedback, and even if there was no real change I still received a weekly update of what was being done to market the property. I also received sensible guidance relating to rental price and works to be done. The whole office has been very friendly and my impression is one of a proactive, organised team.
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Shocking, that is all I can ...
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1 Star Review
By : 'Laughable'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB24
Mar 16, 2013
People found this helpful7
Shocking, that is all I can say about this company. It was very laughable reading an article in the local paper about their award winning customer service, since none exsisited for us. Countless phone calls and none of them returned, e-mails which were uninformative, staff who were rude (even the... Read Full Review
What agent could do to change your mind?
-Improve the overall customer service -Sack worthless employees who have no training -Employ people who know the industry well and have experiance -Reduce costs to new tenants -Stop buying out other agencies with good service and concentrate on your own -Train staff to deal with tenants better -On-line help for tenants -Conduct their own inventory with trained staff -Re-structure their process to make it easier and clearer for new tenants -Contact information for new tenants to report issues to -Which agent is their main contact -Change the colours of their company, it looks like sick.
Comments (0)Shocking, that is all I can say about this company. It was very laughable reading an article in the local paper about their award winning customer service, since none exsisited for us. Countless phone calls and none of them returned, e-mails which were uninformative, staff who were rude (even the managers!) and who really had no idea what they were doing and countless lies about how they did everything when really it was us, in the end we spoke direct to the Landlord as nothing was done by this useless company. Since day one nothing went well with our dealings with Accent when the administration fee was paid. We were forced to leave early and have now moved to another place with a different agency which was a breath of fresh air from the stink Accent created, but It's still not over with them, now underhandedly there are claiming we left the property in state, even thought the place was cleaned head to toe very thoroughly and better than what it was when we first moved in. I feel it won't be the last dealing with this company who have extorted at least £2000+ from us.
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Laughable Service said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 16th Mar 2013
Shocking, that is all I can say about this company. It was very laughable reading an article in the local paper about their award winning customer service, since none exsisited for us. Countless phone calls and none of them returned, e-mails which were uninformative, staff who were rude (even the managers!) and who really had no idea what they were doing and countless lies about how they did everything when really it was us, in the end we spoke direct to the Landlord as nothing was done by this useless company. Since day one nothing went well with our dealings with Accent when the administration fee was paid. We were forced to leave early and have now moved to another place with a different agency which was a breath of fresh air from the stink Accent created, but It's still not over with them, now underhandedly there are claiming we left the property in state, even thought the place was cleaned head to toe very thoroughly and better than what it was when we first moved in. I feel it won't be the last dealing with this company who have extorted at least £2000+ from us.
If you have any common sense stay well away from this company or at least if unavoidable get everything in writing, signed and keep a very good log on all goings on and reports just in case you need to take them to court, which is quite likely in our case.
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1 Star Review
By : 'Avoid'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PE29
Mar 12, 2013
People found this helpful8
We found a property through Accent late last month and were due to move in this weekend. The bailiffs were meant to be going around and removing the current tenants as they refused to leave and were apparently booked on the 28th Feb. We got a call last week from Accent saying that the bailiffs... Read Full Review
What agent could do to change your mind?
Refunded our money without court letters having to be sent and generally don\'t be such sh*t agents :)
Comments (1)We found a property through Accent late last month and were due to move in this weekend. The bailiffs were meant to be going around and removing the current tenants as they refused to leave and were apparently booked on the 28th Feb. We got a call last week from Accent saying that the bailiffs would not be able to go around until the 9th April! effectively leaving us homeless for a month as we were all booked to move out of our house on Sunday with no explanation or apology.
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Avoid said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 12th Mar 2013
We found a property through Accent late last month and were due to move in this weekend. The bailiffs were meant to be going around and removing the current tenants as they refused to leave and were apparently booked on the 28th Feb. We got a call last week from Accent saying that the bailiffs would not be able to go around until the 9th April! effectively leaving us homeless for a month as we were all booked to move out of our house on Sunday with no explanation or apology.
On top of this they refused to refund the £300 admin fee even though this was all their problem from lack of organisation and nothing to do with us and they could not provide any suitable alternative accomodation.
We have used a couple of lettings agents in the past and these are the worst by far! we feel like we have just been conned out of £300!
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By : Accent Property
Mar 28, 2013I believe that you have received a full refund of your administration fee, if you believe this is incorrect please feel free to contact us on 01480...
Rhys was very helpful and ...
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4 Star Review
rhys
By : 'Paul'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE28
Feb 6, 2013
People found this helpful0
Rhys was very helpful and accommodating with securing the property and expalined all the necessary jargon to us in laymens terms. I would be happy to use Accent Property Management again, as they are reliable and professional. There has been a couple of issues with the property which are being... Read Full Review
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Paul said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 6th Feb 2013
Rhys was very helpful and accommodating with securing the property and expalined all the necessary jargon to us in laymens terms. I would be happy to use Accent Property Management again, as they are reliable and professional. There has been a couple of issues with the property which are being dealt with by the management team.
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As I had been a tenant in my ...
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5 Star Review
rhys
By : 'Pamela'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB24
Dec 29, 2012
People found this helpful0
As I had been a tenant in my previous home for 40 years I was very unfamiliar with the present day complexities of moving house. I was also downsizing from a much bigger house which caused me enormous problems. Having recently lost my husband I was dealing with many aspects of life on my own for... Read Full Review
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Pamela Nuttall said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 29th Dec 2012
As I had been a tenant in my previous home for 40 years I was very unfamiliar with the present day complexities of moving house. I was also downsizing from a much bigger house which caused me enormous problems. Having recently lost my husband I was dealing with many aspects of life on my own for the first time and needed understanding. Rhys gave me that understanding and guided me through the process with great patience, often needing to explain things several times. Other members of staff were always kind and helpful too.
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DO NOT UNDER ANY ...
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1 Star Review
By : 'Lee'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PE29
Dec 3, 2012
People found this helpful8
DO NOT UNDER ANY CIRCUMSTANCES RENT A PROPERTY FROM THESE PEOPLE! I have just had the misfortune of moving into a property in Huntingdon managed by Accent Property Management. On viewing the property I was told that it was to be decorated throughout with new flooring laid in the bedroom and lound. ... Read Full Review
Comments (0)DO NOT UNDER ANY CIRCUMSTANCES RENT A PROPERTY FROM THESE PEOPLE!
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Lee Sanders said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 3rd Dec 2012
DO NOT UNDER ANY CIRCUMSTANCES RENT A PROPERTY FROM THESE PEOPLE!
I have just had the misfortune of moving into a property in Huntingdon managed by Accent Property Management. On viewing the property I was told that it was to be decorated throughout with new flooring laid in the bedroom and lound. Fantastic I thought. That was until I moved in. The property was, if possible, dirtier than when I viewed it. To say it was filthy is an understatement. There were piles of rubbish left in the corners of the floor, bags of rubbish left in the kitchen, no running hot water (no water at all from the tap), the boiler then broke down, there is no out of hours emergency number to call so I was forced into renting a hotel room, there's a gap between the frame of the lounge window and the wall through which daylight is visible, there's exposed filthy, damp pipework in the kitchen, mould, cobwebs and dust covering all of the blinds, broken catches on the windows, a shower that doesn't work and to top it all off I found out the landlady actually works for Accent as a property manager. What a complete and utter joke. PLEASE STEER CLEAR. SAVE YOURSELF A LOT OF HASSLE, MONEY AND HEARTACHE. DO NOT USE ACCENT!
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at first we had mixed ...
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5 Star Review
rhys
By : 'mrs'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE27
Nov 27, 2012
People found this helpful0
at first we had mixed messages but after dealing with one person (rhys) had very good information and help. rhys was polite, sincer, professional and helpfuI. I will continue to stay with these agents... Read Full Review
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mrs emmerson said about Accent Property Management Ltd.
Services : Letting( As a Tenant )Date: 27th Nov 2012
at first we had mixed messages but after dealing with one person (rhys) had very good information and help. rhys was polite, sincer, professional and helpfuI. I will continue to stay with these agents happily
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this agent has taken over ...
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4 Star Review
By : 'Ray'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Sep 16, 2012
People found this helpful0
this agent has taken over from my previous company i have not been with them long enough to give a true reflection on there service. But by maintaning most of the staff on takeover they should keep up the excellent service i have been used to. In general todate service and contacts have been good, ... Read Full Review
Comments (0)this agent has taken over from my previous company i have not been with them long enough to give a true reflection on there service. But by maintaning most of the staff on takeover they should keep up the excellent service i have been used to.
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Ray Allen said about Accent Property Management Ltd.
Services : Letting( As a Owner )Date: 16th Sep 2012
this agent has taken over from my previous company i have not been with them long enough to give a true reflection on there service. But by maintaning most of the staff on takeover they should keep up the excellent service i have been used to.
In general todate service and contacts have been good, long may it last.
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