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Cambridge, CB2

2.7/5, 29 Reviews
45% Recommended

0% sales valuation accuracy

0% sales fee satisfaction

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"Accent property management..."

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2 Star Review

By : 'Ex'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : CB5

27 Jan 2013
People found this helpful10

Accent property management are not the worst but they could do better. In general they are reasonably professional but they need to treat tenants with more respect. First, they do not always give you notice of workmen visiting your property or of viewings for prospective tenants. This to me is a serious invasion of privacy, Second, when you move out you WILL pay for professional cleaning (including carpets) even if the property has been cleaned to a high standard. They use the rather subjective nature of cleanliness to ensure this. The checkout report will be much more detailed than your check in inventory and it will note every possible defect with exaggerated language. A few pieces of dust will be described dusty, your carpets will suddenly have a strong odour, for example.

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Latest Reviews
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Areas covered
  • CB1<br />CB2<br />CB3<br />CB4<br />CB5
Address

Accent Property Management Ltd.
140 Hills RoadCambridge, Cambridgeshire
CB2 8PB
01223 500387

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Accent Property Management Ltd. Branches (View All 3)
This agency charges massive ...

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1 Star Review

By : 'Not'
Services : Letting( As a Tenant )
Rent PCM : £965
Would you recommend ? : No
Postcode : CB5

6 Nov 2014
People found this helpful3

This agency charges massive fees yet fails to deliver any kind of service. You will be chasing them from the first day, doing their work for them. Then when you come to leave, they will try and fleece you for as much deposit as they possibly can. I found my dealings with them painful and the... Read Full Review


What agent could do to change your mind?

Acted in a way that might have shown anything but disdain for me and my interests.


Comments on Agent Fees

Dubious fees, taking money where ever they can.

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My husband and I have ...

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1 Star Review
UserName

Gary

By : 'Ruth'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB25

29 May 2014
People found this helpful2

My husband and I have recently rented a property that was managed by Accent Property. We were extremely good tenants and kept the property immaculately. We had only positive dealings with our landlord but any dealings with Accent Property gave us the impression they were in short, money grabbing.... Read Full Review


What agent could do to change your mind?

Be reasonable and fair.

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As a student, you just ...

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1 Star Review

By : 'student'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CB1

4 Apr 2014
People found this helpful1

As a student, you just shouldn't go here. The administration fee is far too much for a student too pay and is grossly unfair. I spoke to my mother about it (as she is a landlady and very experienced in dealing with estate agents) and she could not believe how much they were asking for. Secondly,... Read Full Review


What agent could do to change your mind?

Bear in mind that some of your prospective customers are students, who do not have the money or experience that your other customers may have. If you\'re going to reject tenants from renting tell them as soon as you know rather than waiting for them to get in touch, what are you paid for after all?

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Terrible agent with terrible ...

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1 Star Review

By : 'Alban'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB24

3 Oct 2013
People found this helpful5

Terrible agent with terrible customer service First of all i choose this agent because i was recommend to and in the begining everything was fine very friendly etc. after we speak about the property and about the fees they tell me that first they check with tha landlady and after they will charge... Read Full Review


What agent could do to change your mind?

They have to learn to speak more clear in the begining and not to try to hide things for their own good After that it would in the customers choice wether or not to co operate

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Accent is the kind of ...

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1 Star Review

By : 'Ripped-off'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB1

15 Apr 2013
People found this helpful16

Accent is the kind of lettings agency which landlords love but tenants hate. A shiny office and a shiny website, all paid for by obscene fees charged to tenants. Hundreds of pounds charged for every kind of fee they can think of, fees like checkOUT fee, charged when you check-in - such practice is... Read Full Review

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DO NOT USE - THESE ARE ...

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1 Star Review

By : 'Furious'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB22

12 Feb 2013
People found this helpful14

DO NOT USE - THESE ARE DISGUSTING PEOPLE. We rented a property from them, there was no inspection when we moved in, therefore I wrote a letter giving details of defects and problems. including the fact that the property was filthy dirty and the oven needed to be cleaned twice before I used it. I... Read Full Review

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great service and good people ...

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5 Star Review

By : 'naif'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB17

10 Feb 2013
People found this helpful0

great service and good people they helped with everything i lived in one of their property for one year 6 months and the service was fantastico... Read Full Review

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I have had great experience ...

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5 Star Review
UserName

Sarah

By : 'maryam'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB2

7 Feb 2013
People found this helpful0

I have had great experience dealing with accent property and especially Ms Sarah Cox has been fantastic to me. She is very helpful and all team are very nice people. I would highly reccomend... Read Full Review

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excellent service and very ...

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5 Star Review

By : 'nadir'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB5

7 Feb 2013
People found this helpful0

excellent service and very helpful people. thank you very much. they were helping me in every step of renting the property and very... Read Full Review

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I was really happy with the ...

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5 Star Review
UserName

Matt

By : 'SamSmith'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB2

6 Feb 2013
People found this helpful1

I was really happy with the services offered by Accent Property. Matt was a lovely chap, helped us find a flat to rent and was great help when explaining the process from start to finish. We viewed and secured a property in a single day and felt very looked after. Since moving in we have had no... Read Full Review

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Accent property management ...

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2 Star Review

By : 'Ex'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB5

27 Jan 2013
People found this helpful10

Accent property management are not the worst but they could do better. In general they are reasonably professional but they need to treat tenants with more respect. First, they do not always give you notice of workmen visiting your property or of viewings for prospective tenants. This to me is a... Read Full Review

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I have five properties that ...

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5 Star Review
UserName

Mitzi

By : 'Alan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CB2

20 Dec 2012
People found this helpful1

I have five properties that are managed by Mitzi and has done for several years , she is fantastic at understanding every tenant and their respective needs for me as a landlord. She always keeps a close eye on maintenance issues and helps me find the best and most cost effective solution if a... Read Full Review

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We rented a property at ...

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5 Star Review

By : 'Rebecca'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB2

4 Dec 2012
People found this helpful0

We rented a property at Warren Close in Cambridge from Accent Property. We found all aspects of dealing with them professional and respectable so I was surprised to read negative reviews on here - hence deciding to write a positive review (I know people love to complain rather than... Read Full Review

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By : Tenant12345

8 Feb 2013

I live at Warren Close. Accent has nothing to do with the lifts - they are the responsibility of the ENCORE estate management firm. If you didn't deal with Accent long enough to find this out, you...

We have been using Accent for ...

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5 Star Review
UserName

Angie

By : 'London'
Services : Letting( As a Owner )
Would you recommend ? : Yes

7 Nov 2012
People found this helpful0

We have been using Accent for many years to manage several properties. Their service, particularly as provided by Angie German, is excellent and we have every confidence in their... Read Full Review

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For quite some time, I have ...

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5 Star Review
UserName

Emma

By : 'Kevin'
Services : Letting( As a Owner )
Would you recommend ? : Yes

21 Oct 2012
People found this helpful0

For quite some time, I have been a customer of Accent and the service afforded to me is impeccable. I have been blessed to have had Mrs Emma Hood look after my property and she consistently delivered, sorting mundane issues (broken vacuum cleaner, shower) to larger ones (big repairs). I don't have ... Read Full Review

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I can only speak from first ...

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5 Star Review

By : 'Captain'
Services : Letting( As a Owner )
Would you recommend ? : Yes

13 Oct 2012
People found this helpful0

I can only speak from first hand experience, and this company and its employees are by far the best agent I have ever used. They have an excellent attitude to even the most difficult of situations, and when my tenant was late paying their rent they acted very quickly and efficiently.. Their level... Read Full Review

Comments (1)
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By : LOL123

15 Mar 2013

Try being a tenant with them the word "Knowledge" disappears. They only know the legal mumbo because they get threatened to go to court most of the time. If you knew how they had treated me ...

Gary has been dealing with ...

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1 Star Review
UserName

Gary

By : 'Geoff'
Services : Letting( As a Owner )
Would you recommend ? : Yes

12 Oct 2012
People found this helpful0

Gary has been dealing with the letting and management of my property for a number of years. He has found excellent tenants, quickly sorted out maintenance issues and kept the tenants happy so that they paid regularly and in one case renewed 4 times. I couldn't have received better... Read Full Review

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As a landlord I have found ...

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5 Star Review
UserName

Gary

By : 'Chris'
Services : Letting( As a Owner )
Would you recommend ? : Yes

10 Oct 2012
People found this helpful0

As a landlord I have found Gary Topham highly professional and calm - always needed when the problems come up. Highly recommendable for landlords and the agency appears truly consderate to tenants too as they always seek to strive a neutral line between then two. Always a pleasure to deal with... Read Full Review

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Angie has been managing my 3 ...

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5 Star Review
UserName

Angie

By : 'IanF'
Services : Letting( As a Owner )
Would you recommend ? : Yes

10 Oct 2012
People found this helpful0

Angie has been managing my 3 properties in Cambridge for many years now (not sure how many but more than 5 years). She is fantastic. She is always available to help, she is often at her desk or working on the weekends. She is responsive to all my questions. Always does what she says she will... Read Full Review

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I have used Accent Property ...

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5 Star Review

By : 'Professional'
Services : Letting( As a Owner )
Would you recommend ? : Yes

10 Sept 2012
People found this helpful1

I have used Accent Property Management for a number of years and have always found their services to be extremely professional, polite and considerate. They have to satisfy their tenants and landlords both of which can be difficult to manage. As a landlord I never have any void letting periods. All ... Read Full Review

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By : A ripped off ex tenant.

13 Sept 2012

How much did Accent pay you to write that review? Not a single recommendation from a tenant, which speaks volumes for their and your attitude towards tenants. Please explain the distinction, or ...

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Last updated at 9/13/2018, 8:40:59 AM by allAgents

Awards won by Accent Property Management Ltd., Cambridge CB2 8PB