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Norwich, NR2
2.5/5, 13 Reviews
38% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
33% letting fee satisfaction
No description for branch.
Latest Reviews
Jomet Joseph
Michael Lockwood
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £185,000 | £200,000 |
| Lettings | 100% | 33% | £575 | £1,500 |
Address
Abbotts Lettings
43 Exchange Street, Norwich, Norfolk
NR2 1DJ
01603 605636
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Abbotts Lettings Branches (View All 66)
---**Avoid ...
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1 Star Review
By : 'Jomet'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NR5
Aug 19, 2024
People found this helpful0
--- **Avoid LAMs Out** I am deeply dissatisfied with the services provided by this agency. Over the past two months, despite repeated inquiries, I received no meaningful updates regarding my property. They consistently gave misleading information, assuring me that everything was progressing... Read Full Review
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Jomet Joseph said about Abbotts Lettings
Services : Letting( As a Owner )Date: 19th Aug 2024
---
**Avoid LAMs Out**
I am deeply dissatisfied with the services provided by this agency. Over the past two months, despite repeated inquiries, I received no meaningful updates regarding my property. They consistently gave misleading information, assuring me that everything was progressing well, yet nothing was done.
Despite being told that my property was listed and viewings were being conducted, I saw no evidence of this. Calls and emails went unanswered. When I finally spoke to a manager, he couldn't even find my property in the system, though I could see it listed on my end. The lack of communication and transparency makes it feel like a scam.
After waiting for two months with no progress or proper communication, I strongly advise others to avoid this agency at all costs.
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5 Star Review
Danielle
By : 'Mauro'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NR3
Jan 29, 2024
People found this helpful0
From the moment ive walked in on Abbotts office I was really welcomed!Very nice team ..friendly and efficient. They were very committed in find me the place I was looking for and always looking for my best interest! Well....they donne so amazing well that after I bought my flat I decided to... Read Full Review
Comments (0)From the moment ive walked in on Abbotts office I was really welcomed!Very nice team ..friendly and efficient.
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Mauro said about Abbotts Lettings
Services : Letting( As a Owner )Date: 29th Jan 2024
From the moment ive walked in on Abbotts office I was really welcomed!Very nice team ..friendly and efficient.
They were very committed in find me the place I was looking for and always looking for my best interest!
Well....they donne so amazing well that after I bought my flat I decided to keep using them for the renting!
Big shout out for Danielle Lovett..a super star helped me a lot,a superb example of professionalism!!
Very happy with Abbotts experience!!
Altough...maybe a better coffee would be the only point to improve!!But..thats my personal opinion!
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Be aware of Jenna ...
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1 Star Review
Jessica
By : 'Ed'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £200000
Would you recommend ? : No
Postcode : NR3
Apr 12, 2023
People found this helpful0
We been dealing with Jenna Vincenza Allen, the biggest lier at Norwich branch! Our offer was never passed to the seller, she decided that offer was to low, but after two weeks we contact Abbotts again to find out if property is still available, different agent told us that seller accepting our... Read Full Review
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Ed said about Abbotts Lettings
Services : Sales( Prospective Vendor/Buyer )Date: 12th Apr 2023
We been dealing with Jenna Vincenza Allen, the biggest lier at Norwich branch! Our offer was never passed to the seller, she decided that offer was to low, but after two weeks we contact Abbotts again to find out if property is still available, different agent told us that seller accepting our offer, so we arrange a second viewing. On day of viewing Jenna called to tell me that she cancel the viewing! How is that even possible!? Absolutely unprofessional ignorants and liers!
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TENANTS BEWARE. Negligent ...
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1 Star Review
By : 'J'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : NR12
Jan 17, 2022
People found this helpful3
TENANTS BEWARE. Negligent agents facilitating shady landlords to rip off tenants. Landlords left the rental property truly filthy and didn't move out on time - they were still there and had belongings in the rental after I'd started paying rent. I was left without a full set of keys, ... Read Full Review
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J said about Abbotts Lettings
Services : Letting( As a Tenant )Date: 17th Jan 2022
TENANTS BEWARE. Negligent agents facilitating shady landlords to rip off tenants. Landlords left the rental property truly filthy and didn't move out on time - they were still there and had belongings in the rental after I'd started paying rent. I was left without a full set of keys, leaving parts of the property unsecured, Abbotts simply emailed me advising nothing was going to be done about it. Total charlatans, the Fawlty Towers of letting agents. Hugely stressful dealing with an office of lying, defensive agents who refused to actually manage the property. Landlord now attempting to unfairly deduct money from deposit and will have to take to court to resolve the matter. Please avoid like the plague. I paid my rent 3 months in advance - £4,500 at a time and was treated appallingly. Still waiting for an apology despite having sent in a formal written complaint. Their professionalism and morality = zero.
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Millie Samways from Property ...
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4 Star Review
Millie
By : 'Eugina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NR2
Dec 3, 2021
People found this helpful0
Millie Samways from Property Management has been helpful in following up closely with reported issue with landlord and contractor. Much... Read Full Review
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Eugina Leung said about Abbotts Lettings
Services : Letting( As a Tenant )Date: 3rd Dec 2021
Millie Samways from Property Management has been helpful in following up closely with reported issue with landlord and contractor. Much appreciated.
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Excellent service, and ...
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5 Star Review
Christopher
By : 'Michael'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : IP25
Oct 15, 2021
People found this helpful0
Excellent service, and backup. Follows though with what he has promised to do in a timely manor.Truly say its been a pleasure to do business with Christopher Fulcher. Very customer focused just what you need as a partnership . Working together for the common goal. A smooth relet.... Read Full Review
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Michael Lockwood said about Abbotts Lettings
Services : Letting( As a Owner )Date: 15th Oct 2021
Excellent service, and backup. Follows though with what he has promised to do in a timely manor.Truly say its been a pleasure to do business with Christopher Fulcher. Very customer focused just what you need as a partnership . Working together for the common goal. A smooth relet. .
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Danielle at Abbott's ...
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5 Star Review
Danielle
By : 'Hannah'
Services : Sales( As a Vendor )
Sold price : £185000
Would you recommend ? : Yes
Postcode : NR6
Sep 7, 2021
People found this helpful0
Danielle at Abbott's was brilliant so lovely and easy to talk to, she was on it and kept me updated throughout which was so helpful. If it wasn't for her we wouldn't have completed when we did! I felt Danielle done the job of all the agents in the chain she worked so hard trying... Read Full Review
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Hannah Turner said about Abbotts Lettings
Services : Sales( As a Vendor )Date: 7th Sep 2021
Danielle at Abbott's was brilliant so lovely and easy to talk to, she was on it and kept me updated throughout which was so helpful. If it wasn't for her we wouldn't have completed when we did! I felt Danielle done the job of all the agents in the chain she worked so hard trying to get everything sorted. Thank you Danielle and your team if we move again we will definitely be using Abbott's again I've also recommended to friends thanks again Danielle ?
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we rented a property which ...
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1 Star Review
By : 'eric'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : NR18
Jun 14, 2021
People found this helpful0
we rented a property which was not fit for purpose and treated with contempt and ignorance. absolutely disgusting service. avoid at all costs lied to council ,making false accusations which were unfound. property devoid of heating upstairs, electrics faulty, drainage blocked,water leaks,cobwebs ... Read Full Review
Comments (0)we rented a property which was not fit for purpose and treated with contempt and ignorance.
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eric heaton said about Abbotts Lettings
Services : Letting( As a Tenant )Date: 14th Jun 2021
we rented a property which was not fit for purpose and treated with contempt and ignorance.
absolutely disgusting service.
avoid at all costs
lied to council ,making false accusations which were unfound.
property devoid of heating upstairs, electrics faulty, drainage blocked,water leaks,cobwebs totally uncleaned.
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So where to begin... They lie ...
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1 Star Review
By : 'Amy'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : NR2
Jun 11, 2017
People found this helpful6
So where to begin... They lie to you and communication is awful. They let themselves in whenever they want to and don't do repairs. Or if they do it takes them months and months. The staff are rude and abusive. Just completely unprofessional. It's not just the unthank road lot it's also the one on... Read Full Review
Comments on Agent Fees
Really bad!
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Amy said about Abbotts Lettings
Services : Letting( As a Tenant )Date: 11th Jun 2017
So where to begin... They lie to you and communication is awful. They let themselves in whenever they want to and don't do repairs. Or if they do it takes them months and months. The staff are rude and abusive. Just completely unprofessional. It's not just the unthank road lot it's also the one on exchange street. Avoid Abbotts at all costs they charge through the roof for everything also. Save yourself the hassle and choose another adgent.
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By : James
Aug 1, 2017Worst Lettings experience I have ever had! Con artists making out landlords are abroad! Charged over the odds for referencing and drawing up contracts and now claiming that the landlord will have his ...
Sick of all these hidden fees ...
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1 Star Review
Kerry
By : 'Neveruseabbots'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : NR3
Aug 11, 2016
People found this helpful8
Sick of all these hidden fees and charges! Charged me £24 for a reference full well knowing I could not use that reference due to the fact they did not tell me when my rent was due, allowed it to run late by nearly a month then put late payments on the reference. Very helpful now I am... Read Full Review
Comments on Agent Fees
Crap fees try to get every last penny from you making up no end of admin charges and other bizzare charges
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Neveruseabbots said about Abbotts Lettings
Services : Letting( As a Tenant )Date: 11th Aug 2016
Sick of all these hidden fees and charges! Charged me £24 for a reference full well knowing I could not use that reference due to the fact they did not tell me when my rent was due, allowed it to run late by nearly a month then put late payments on the reference. Very helpful now I am hindered in getting my next property all thanks to abbots Norwich and dishonest Kerry Brady! I happen to find abbots staff including Kerry Brady sneaky and will try to lie there way out of the issue. Never using them again and do not advise anyone else to!!!
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My partner and I rented a ...
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1 Star Review
By : 'Auberginey'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : NR3
Aug 6, 2014
People found this helpful2
My partner and I rented a house through Abbotts Countrywide last year. We have dealt with a number of letting agents in our time, but with Abbotts we had the worst, most stressful experience of them all. At first the rep who showed us around the vacant property was friendly and not at all pushy. ... Read Full Review
Comments on Agent Fees
The fees were expensive and did not reflect the service on offer, let alone the service received.
Comments (0)My partner and I rented a house through Abbotts Countrywide last year. We have dealt with a number of letting agents in our time, but with Abbotts we had the worst, most stressful experience of them all.
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Auberginey said about Abbotts Lettings
Services : Letting( As a Tenant )Date: 6th Aug 2014
My partner and I rented a house through Abbotts Countrywide last year. We have dealt with a number of letting agents in our time, but with Abbotts we had the worst, most stressful experience of them all.
At first the rep who showed us around the vacant property was friendly and not at all pushy. She explained that the landlady lived in Nottingham and was looking for long-term tenents who would make the house a home. We called up the lettings office a couple of days later to say we would like to rent the property. Once they had agreed to let the property to us we verbally agreed a move-in date and the rep explained the charges (which were considerably higher than with any other agent we had previously used) - overall the cost was about £450 (between both of us) plus a damages deposit.
Bearing in mind at the time we were living in the neighbouring county, 1.5 hour drive away and both working full-time, Abbotts seemed to make little effort to organise themselves to minimise our travelling to and from their branch several times to deliver different pieces of paperwork which could easily have been taken in a single journey.
At this point we were told that our case had been handed over to the Southend branch of Abbotts, and the staff at the Norwich branch were unable to provide any explanation of why this was. This meant that further arrangements had to be conducted over the phone.
Now we were about 2 weeks from our moving date, with no contracts signed, and having handed in the 1 month notice on our current home at the time with 2 days overlap between properties. Abbotts told us that the deposit was actually £100 more than had originally been stated.
Five days before our moving day they contacted us by phone to say that because at the time I was unemployed (we were moving so that my partner could start a new position in Norwich, so I had given in my notice at job at the time) we would have to either arrange a guarantor (this would involve taking the said guarantor's photo ID and consent form into the Norwich branch and paying an additional £60 admin fee) or pay 6 months rent upfront. We opted to pay 6 months rent upfront, although this involved borrowing money (with only 5 days till moving and having given notice on our current home, what choice did we have?), because we were both working full time and unable to organise a guarantor at such short notice along with the other preparations involved with moving house.
Then, the real killer - the morning of the move - I had our whole house packed up and my partner had gone to collect the hire van, when Abbotts called to say that the landlord needed more time to complete the inventory and we may have to wait up to a week longer before we could move in!!! We explained that as we had given notice on our current home based on the move-in date that Abbotts had agreed with us they would be leaving us with nowhere to live and after a lot of deliberation they agreed that we could move in in two days time. So my partner returned the van to the hire company and we spent a weekend in our house full of boxes.
Then moving day/2 arrived and we went into Abbotts in Norwich to sign our contract and collect our keys. We had made an appointment, and were on time, but the contract was not ready because the rep was waiting on authorisation from her colleague at the Southend branch (although Mr. Southend knew the time of our appointment he had gone on his lunchbreak). So the Norwich rep joked to us 'oh it's always stressful, eh?' and suggested that we take a walk up the road and get a coffee while we wait for Mr Southend to finish his lunch.
Finally we got the keys and moved in. Due to the delay collecting our keys and signing contracts our hire van is nearly an hour late back. Subsequently, I rang the agents several time to try to get in contact with our landlady to seek her permission to have a water meter installed, but they kept fobbing me off - saying they would call her and get back to me but then I would not hear back...I gave up in the end.
After 6 months, the agents contact us to say that they are handing back control of the property to the landlord...yes, landlord, not landlady. He came round to meet us in person because he only lived down the road (not in Nottingham). He didn't know anything about a water metre, or us paying 6 months rent up front, or him delaying our move in date at short notice so he could write an inventory.....
We would never deal with Abbotts again!
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Our property was put up for ...
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2 Star Review
By : 'Andrew'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NR5
Jul 1, 2013
People found this helpful2
Our property was put up for sale and we then went in to the office to register our requirements for what we were looking for. We had previously stated more than once that we did not need any mortgage advice and yet we still found ourselves sat in from of a mortgage adviser for an hour. We felt we ... Read Full Review
What agent could do to change your mind?
Nothing could change our minds about using this agent.
Comments (0)Our property was put up for sale and we then went in to the office to register our requirements for what we were looking for. We had previously stated more than once that we did not need any mortgage advice and yet we still found ourselves sat in from of a mortgage adviser for an hour. We felt we were pressured into this and uncomfortable.
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Andrew said about Abbotts Lettings
Services : Sales( Prospective Vendor/Buyer )Date: 1st Jul 2013
Our property was put up for sale and we then went in to the office to register our requirements for what we were looking for. We had previously stated more than once that we did not need any mortgage advice and yet we still found ourselves sat in from of a mortgage adviser for an hour. We felt we were pressured into this and uncomfortable.
After feeling obliged to listen to the adviser we came away with the impression that we were unable to afford to proceed with the sale and therefore decided to cancel the agreement.
The agent who called to discuss the cancellation was overly pushy and intent on blaming anyone but Abbotts for the cancellation and indeed implied that our FA had misled us.
We found the assertiveness and insistence on apportioning blame to be unprofessional and unhelpful.
We would not recommend this office and will not be using them again when we do decide to sell.
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I have found Abbotts ...
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5 Star Review
By : 'Johny'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NR1
Jun 11, 2013
People found this helpful0
I have found Abbotts Countrywide Norwich to be professional during the sale of my property. When a few problems arose, they were quick to get involved with communicating with the buyer and helping resolve any issues. I've also used them in the past and have had very good experiences so I would... Read Full Review
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Johny said about Abbotts Lettings
Services : Sales( As a Vendor )Date: 11th Jun 2013
I have found Abbotts Countrywide Norwich to be professional during the sale of my property. When a few problems arose, they were quick to get involved with communicating with the buyer and helping resolve any issues. I've also used them in the past and have had very good experiences so I would recommend them.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9/3/2018, 2:27:36 AM by allAgents
