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Gravesend, DA12
3.9/5, 13 Reviews
69% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
82% sales fee satisfaction
99% letting fee satisfaction
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"I was selling my property..."
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2 Star Review
By : 'G'
Services : Sales(As a Vendor)
Sold price : £4750000
Would you recommend ? : No
Postcode : DA11
5 Apr 2024
People found this helpful1
I was selling my property through these nearly lost the buyer due to their lack of communication, 2 months later my solicitor and Andy from the Gravesend branch after selling the property give the keys to the buyer without the money being deposited to my bank account, which I was not happy about, when I disputed them giving the keys and no money being in my account, words were said and Andy started getting abusive using swear words, this is very unprofessional and I do not expect this service when selling my property. I will now never use this agent again. I feel they got the deal and then couldn't care less. If one of his employees said that to a customer would they still have a job today. All it would of taken was a simple apology
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 82% | £118,000 | £4,750,000 |
| Lettings | 0% | 99% | £875 | £875 |
Address
Robinson Michael & Jackson
21 A & B King Street, Gravesend, Kent
DA12 2EB
01474 333111
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Robinson Michael & Jackson Branches (View All 6)
This estate agent is the ...
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1 Star Review
Andy
By : 'Unhappy'
Services : Sales( As a Buyer )
Sold price : £300000
Would you recommend ? : No
Postcode : DA12
20 Apr 2024
People found this helpful1
This estate agent is the worst of the worst. I purchased through them & all they were interested in was making sure I got the mortgage through their broker. They lied about my offer, said the owner wanted £5K more, but when I spoke to them they told me they never said that. The... Read Full Review
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Unhappy buyer said about Robinson Michael & Jackson
Services : Sales( As a Buyer )Date: 20th Apr 2024
This estate agent is the worst of the worst. I purchased through them & all they were interested in was making sure I got the mortgage through their broker. They lied about my offer, said the owner wanted £5K more, but when I spoke to them they told me they never said that. The broker put my bank details on home insurance that I never agreed to. I only found out when I checked my direct debits, luckily in time to cancel it. The house took 6 months to go through, when I got fed up with waiting & offered to go elsewhere they didn't care. Actually told the seller not to worry as they could put it back on the market for more. They did not progress the sale, only managed to exchange after I did all the chasing. Would never recommend these crooks.
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I was selling my property ...
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2 Star Review
By : 'G'
Services : Sales( As a Vendor )
Sold price : £4750000
Would you recommend ? : No
Postcode : DA11
5 Apr 2024
People found this helpful1
I was selling my property through these nearly lost the buyer due to their lack of communication, 2 months later my solicitor and Andy from the Gravesend branch after selling the property give the keys to the buyer without the money being deposited to my bank account, which I was not happy about,... Read Full Review
Comments (0)I was selling my property through these nearly lost the buyer due to their lack of communication, 2 months later my solicitor and Andy from the Gravesend branch after selling the property give the keys to the buyer without the money being deposited to my bank account, which I was not happy about, when I disputed them giving the keys and no money being in my account, words were said and Andy started getting abusive using swear words, this is very unprofessional and I do not expect this service when selling my property. I will now never use this agent again. I feel they got the deal and then couldn't care less. If one of his employees said that to a customer would they still have a job today.
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G said about Robinson Michael & Jackson
Services : Sales( As a Vendor )Date: 5th Apr 2024
I was selling my property through these nearly lost the buyer due to their lack of communication, 2 months later my solicitor and Andy from the Gravesend branch after selling the property give the keys to the buyer without the money being deposited to my bank account, which I was not happy about, when I disputed them giving the keys and no money being in my account, words were said and Andy started getting abusive using swear words, this is very unprofessional and I do not expect this service when selling my property. I will now never use this agent again. I feel they got the deal and then couldn't care less. If one of his employees said that to a customer would they still have a job today.
All it would of taken was a simple apology
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Terrible ...
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1 Star Review
By : 'Hope'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DA11
4 Oct 2023
People found this helpful0
Terrible experience, they let out a property that had human faeces down the toilet bin outside that was full to the brim of dogs poo from previous tenant. There was underwear left from the previous tenant. There is a mouse/rat in the property that poos and Wees everywhere, so much so that my... Read Full Review
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Hope said about Robinson Michael & Jackson
Services : Letting( As a Tenant )Date: 4th Oct 2023
Terrible experience, they let out a property that had human faeces down the toilet bin outside that was full to the brim of dogs poo from previous tenant. There was underwear left from the previous tenant. There is a mouse/rat in the property that poos and Wees everywhere, so much so that my children I've got ill. In my money. Terrible, terrible terrible service replied some of my questions over email. Absolutely worst company I've ever been with
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Great Sales ...
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5 Star Review
Andy
By : 'Terri'
Services : Sales( As a Vendor )
Sold price : £118000
Would you recommend ? : Yes
Postcode : DA12
7 Apr 2022
People found this helpful1
Once again, Andy Plaistowe and the Sales Team st Gravesend have done an excellent job selling my property for me. They are all very professional, erudite and knowledgeable and kept me informed throughout the whole process. I have used them several times now and can always rely on a professional... Read Full Review
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Terri Seller said about Robinson Michael & Jackson
Services : Sales( As a Vendor )Date: 7th Apr 2022
Once again, Andy Plaistowe and the Sales Team st Gravesend have done an excellent job selling my property for me. They are all very professional, erudite and knowledgeable and kept me informed throughout the whole process. I have used them several times now and can always rely on a professional service from them.
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Excellent ...
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5 Star Review
Andy
Jo
By : 'Dawn'
Services : Sales( As a Vendor )
Sold price : £220000
Would you recommend ? : Yes
Postcode : DA11
29 Nov 2020
People found this helpful0
Best Estate agent in area! This is the third time we have used Michael Robinson and Jackson and each time they have been excellent. Sold our house(s) each time within two weeks, to buyers who were genuine. The sales progressor kept us informed throughout the sale(s) and pushed the buyers... Read Full Review
Comments (0)Best Estate agent in area!
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Dawn peck said about Robinson Michael & Jackson
Services : Sales( As a Vendor )Date: 29th Nov 2020
Best Estate agent in area!
This is the third time we have used Michael Robinson and Jackson and each time they have been excellent. Sold our house(s) each time within two weeks, to buyers who were genuine.
The sales progressor kept us informed throughout the sale(s) and pushed the buyers solicitor when required.
Kept us informed by email and telephone.
They are slightly more expensive than some but it’s a price worth paying in our opinion.
Great service, great marketing and great staff (during this very difficult time).
Thank you! (Once Again)
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We sold our property in ...
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5 Star Review
Andy
Jo
By : 'Tony'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DA12
19 Jun 2020
People found this helpful1
We sold our property in Chalk, Gravesend back in January 2020 very quickly through the Gravesend branch. Throughout lockdown etc we were regularly kept informed by Andy. We found Andy and his team to be very efficient and helpful. On the day of moving Jo was a great help in making the day go... Read Full Review
Comments (0)We sold our property in Chalk, Gravesend back in January 2020 very quickly through the Gravesend branch. Throughout lockdown etc we were regularly kept informed by Andy. We found Andy and his team to be very efficient and helpful. On the day of moving Jo was a great help in making the day go smoothly.
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Tony Maskell said about Robinson Michael & Jackson
Services : Sales( As a Vendor )Date: 18th Jun 2020
We sold our property in Chalk, Gravesend back in January 2020 very quickly through the Gravesend branch. Throughout lockdown etc we were regularly kept informed by Andy. We found Andy and his team to be very efficient and helpful. On the day of moving Jo was a great help in making the day go smoothly.
We would not hesitate to use again.
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Exceptional ...
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5 Star Review
Jo
Andy
By : 'Josephine'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : DA12
2 Dec 2019
People found this helpful0
As it was my first time using them, the service was fantastic . They always kept me informed of the progress. I would also like to use this opportunity to thank Jo and Andy who were both exceptional. I would recommend Robinson and Jackson to anyone interested in buying , selling and Lettings. Once ... Read Full Review
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Josephine Olasoji said about Robinson Michael & Jackson
Services : Sales( As a Buyer )Date: 2nd Dec 2019
As it was my first time using them, the service was fantastic . They always kept me informed of the progress. I would also like to use this opportunity to thank Jo and Andy who were both exceptional. I would recommend Robinson and Jackson to anyone interested in buying , selling and Lettings. Once again, thanks.
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I’m very impressed ...
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5 Star Review
By : 'Joseph'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : DA10
29 Aug 2019
People found this helpful1
I think I’m very impressed about how Robinson Jackson handled the whole application and I’m very pleased with the customer service. Especially... Read Full Review
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Joseph Wilson said about Robinson Michael & Jackson
Services : Letting( As a Tenant )Date: 28th Aug 2019
I think I’m very impressed about how Robinson Jackson handled the whole application and I’m very pleased with the customer service. Especially Abby.
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Very ...
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5 Star Review
By : 'Another'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DA11
15 Apr 2019
People found this helpful0
We have used Robinson Micheal Jackson 4 times and have always found them very professional reliable and very efficient every member of staff plays their part . They may not be the cheapest but you get what you pay for. So a big thank you to all of... Read Full Review
Comments on Agent Fees
Competitive
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Another satisfied customers said about Robinson Michael & Jackson
Services : Sales( As a Vendor )Date: 14th Apr 2019
We have used Robinson Micheal Jackson 4 times and have always found them very professional reliable and very efficient every member of staff plays their part . They may not be the cheapest but you get what you pay for. So a big thank you to all of them.
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House ...
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5 Star Review
By : 'Lee'
Services : Sales( As a Vendor )
Sold price : £540
Would you recommend ? : Yes
Postcode : DA12
22 Feb 2019
People found this helpful0
i would like to say a big thanks to Andy and all of his team, especially Reece Cox and Jo Rossiter for the professional manner and smooth running from valuation to exchange of my property and... Read Full Review
Comments on Agent Fees
excellent service from start to completion
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Lee Harvey said about Robinson Michael & Jackson
Services : Sales( As a Vendor )Date: 22nd Feb 2019
i would like to say a big thanks to Andy and all of his team, especially Reece Cox and Jo Rossiter for the professional manner and smooth running from valuation to exchange of my property and beyond,
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I have used Robinson Michael ...
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5 Star Review
By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £220000
Would you recommend ? : Yes
Postcode : DA11
15 Aug 2017
People found this helpful0
I have used Robinson Michael & Jackson before and therefore was happy to use them again. I am very pleased with the service they gave. They sold my house quickly and kept me up to date with progress all the way through. Would definitely recommend and would definitely use them... Read Full Review
Comments on Agent Fees
Fair
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Mrs V Reeves said about Robinson Michael & Jackson
Services : Sales( As a Vendor )Date: 14th Aug 2017
I have used Robinson Michael & Jackson before and therefore was happy to use them again. I am very pleased with the service they gave. They sold my house quickly and kept me up to date with progress all the way through. Would definitely recommend and would definitely use them again.
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Thank you to the Gravesend ...
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5 Star Review
By : 'Dave'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DA12
4 Jun 2017
People found this helpful0
Thank you to the Gravesend team from the being to the end you were amazing and professional. Reece, Ben and Louise going the extra mile for... Read Full Review
Comments on Agent Fees
Reasonable
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Dave and Ginnette Taylor said about Robinson Michael & Jackson
Services : Sales( As a Vendor )Date: 3rd Jun 2017
Thank you to the Gravesend team from the being to the end you were amazing and professional. Reece, Ben and Louise going the extra mile for us.
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Would never recommend this ...
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1 Star Review
By : 'Unknown'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : DA11
9 May 2017
People found this helpful0
Would never recommend this estate agent at all very pushy for us to sell through them when we finally signed up not very good for getting people round for viewings. Although yes they sold our property once sold we never had no communication from them it was us making all the calls. When speaking to ... Read Full Review
Comments on Agent Fees
Little higher then some out there
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Unknown said about Robinson Michael & Jackson
Services : Sales( As a Vendor )Date: 8th May 2017
Would never recommend this estate agent at all very pushy for us to sell through them when we finally signed up not very good for getting people round for viewings. Although yes they sold our property once sold we never had no communication from them it was us making all the calls. When speaking to a senior member of staff regarding my purchase which was through a different agent they never liked what was saying and got very rude and un professional and swore. After this I felt very uncomfortable and decided to let my husband deal with all this. I feel that they take on to much at one time and don't take the time to give you the little personal touches. All in all very poor
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