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Norwich, NR1
3.7/5, 10 Reviews
70% Recommended
50% sales valuation accuracy
50% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
No description for branch.
"Service and..."
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1 Star Review
By : 'David Martin'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : NR3
Jul 28, 2024
People found this helpful0
Avoid this company, they do not appear to have a complaint procedure in place, the person I spoke with was condescending, rude and hung up on me. They think it's acceptable to charge cleaning fees at the end of tenancy when the property was not cleaned when first moved in despite reporting this to their representative on site and a subsequent phone call. On a separate note, there was no carbon monoxide detector fitted, and it took 2 weeks to fit one. This is a legal requirement for a residential letting. I will be reporting this and their conduct to their regulators.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
| Lettings | 50% | 99% | £650 | £795 |
Address
Northwood
7 Broadland Court,Wherry Road, Norwich, Norfolk
NR1 1UN
01603 764767
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Service and ...
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1 Star Review
By : 'David'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NR3
Jul 28, 2024
People found this helpful0
Avoid this company, they do not appear to have a complaint procedure in place, the person I spoke with was condescending, rude and hung up on me. They think it's acceptable to charge cleaning fees at the end of tenancy when the property was not cleaned when first moved in despite reporting... Read Full Review
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David Martin said about Northwood
Services : Letting( As a Tenant )Date: 28th Jul 2024
Avoid this company, they do not appear to have a complaint procedure in place, the person I spoke with was condescending, rude and hung up on me. They think it's acceptable to charge cleaning fees at the end of tenancy when the property was not cleaned when first moved in despite reporting this to their representative on site and a subsequent phone call. On a separate note, there was no carbon monoxide detector fitted, and it took 2 weeks to fit one. This is a legal requirement for a residential letting. I will be reporting this and their conduct to their regulators.
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Very ...
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5 Star Review
Peggy
By : 'Sharon'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : NR6
Feb 14, 2023
People found this helpful0
Very good. Bit of a problem moving in but this was not Northwoods fault, they did there best to resolve the issues. Always quick to respond to emails and repairs Very good... Read Full Review
Comments (0)Very good. Bit of a problem moving in but this was not Northwoods fault, they did there best to resolve the issues.
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Sharon said about Northwood
Services : Letting( As a Tenant )Date: 14th Feb 2023
Very good. Bit of a problem moving in but this was not Northwoods fault, they did there best to resolve the issues.
Always quick to respond to emails and repairs Very good service
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We received an excellent ...
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5 Star Review
By : 'Charlie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NR1
Jun 10, 2022
People found this helpful0
We received an excellent service from Northwood. From the moment we stepped into the property, we knew we were in capable hands and the support we’ve had throughout has been to a very high standard. Would definitely... Read Full Review
Comments (0)We received an excellent service from Northwood. From the moment we stepped into the property, we knew we were in capable hands and the support we’ve had throughout has been to a very high standard.
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Charlie Atkins said about Northwood
Services : Letting( As a Tenant )Date: 10th Jun 2022
We received an excellent service from Northwood. From the moment we stepped into the property, we knew we were in capable hands and the support we’ve had throughout has been to a very high standard.
Would definitely recommend!
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Time Driven Move / Fabulous ...
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5 Star Review
Stephen
By : 'Simon'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : NR1
Jul 5, 2021
People found this helpful0
I found myself needing to move into a new place at fairly short notice and identified an Apartment that was of interest and arranged a viewing via Email and was contacted back in a very timely fashion and a viewing was arranged at a time of my convenience. Steve (Stephen) was 10 minutes early to... Read Full Review
Comments (0)I found myself needing to move into a new place at fairly short notice and identified an Apartment that was of interest and arranged a viewing via Email and was contacted back in a very timely fashion and a viewing was arranged at a time of my convenience. Steve (Stephen) was 10 minutes early to the viewing and very personable and friendly and professional, answered all my questions about the location and was very well informed about the details of the property. I was very impressed and following the viewing I made a deposit payment to ensure the property was reserved; this was largely based on the Apartment but also the interaction with Northwood too.
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Simon Kirk said about Northwood
Services : Letting( As a Tenant )Date: 5th Jul 2021
I found myself needing to move into a new place at fairly short notice and identified an Apartment that was of interest and arranged a viewing via Email and was contacted back in a very timely fashion and a viewing was arranged at a time of my convenience. Steve (Stephen) was 10 minutes early to the viewing and very personable and friendly and professional, answered all my questions about the location and was very well informed about the details of the property. I was very impressed and following the viewing I made a deposit payment to ensure the property was reserved; this was largely based on the Apartment but also the interaction with Northwood too.
Following this I started the Tenancy application process and was dealing with Peggy throughout this, who was also happy to contact a Family member at our request to discuss the Guarantor process, this went very smoothly as did the rest of the application.
I needed a swifter moving date than was originally confirmed and Northwood could not have been more helpful in enabling this to happen, and again I was very impressed with their willingness to help me, something that was very prominent throughout. Meet o sign the Contract and picked up the Keys from Steve.
My first Letting Agent experience in almost 10 years, and Northwood left an impression; a fantastic one. I cannot recommend them highly enough and they have my absolute gratitude. The Welcome Box upon moving in was just a huge cherry on top of a quality cake!
Great company to deal with.
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Danny was extremely helpful ...
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5 Star Review
Danny
By : 'Gabriella'
Services : Other
Would you recommend ? : Yes
Postcode : NR3
Jan 13, 2021
People found this helpful0
Danny was extremely helpful and went out of his way to accommodate us when viewing a property. He was very honest and was easy to communicate with. He responded to all queries very quickly and efficiently. Thank you for all your help.... Read Full Review
Comments (0)Danny was extremely helpful and went out of his way to accommodate us when viewing a property. He was very honest and was easy to communicate with. He responded to all queries very quickly and efficiently.
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Gabriella said about Northwood
Services : Other( )Date: 13th Jan 2021
Danny was extremely helpful and went out of his way to accommodate us when viewing a property. He was very honest and was easy to communicate with. He responded to all queries very quickly and efficiently.
Thank you for all your help.
Gabriella
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AVOID AVOID AVOID1 star is ...
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1 Star Review
By : 'liam'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : NR4
Dec 7, 2020
People found this helpful2
AVOID AVOID AVOID 1 star is too generous for this agency. We moved into a property in Norwich and found there was a number of issues with the property. There was mouldy food left in kitchen, rubbish left in cupboards and the top of the kitchen cabinets were covered in rubble and building waste.... Read Full Review
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Comments (0)AVOID AVOID AVOID
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liam painter said about Northwood
Services : Letting( As a Tenant )Date: 7th Dec 2020
AVOID AVOID AVOID
1 star is too generous for this agency.
We moved into a property in Norwich and found there was a number of issues with the property. There was mouldy food left in kitchen, rubbish left in cupboards and the top of the kitchen cabinets were covered in rubble and building waste. We raised our concerns with the agency within hours of moving in through email and over the phone.
These were largely ignored by the agency and we believe not taken seriously. We were concerned that the rubble could contain asbestos and we sent off for a test ourselves after the agency and landlord wouldn't test it themselves.
We received a positive result for chrysotile. We notified the agency immediately and we moved to my partners parents home hoping to sort the issue with the agency to get an environmental clean of the kitchen so we could move back in.
We continued to visit the property to get clothes and post and one day we turned up to the property and found the locks were changed and the landlord was packing up our items into boxes in front of us.
The landlord refused to speak with us claiming they had been told by Northwood not to speak to us. The landlord then put up a notice to the window. Claiming we have abandoned the property, if anyone knows our whereabouts and that we are now in rent arrears. The letter was also back dated almost 2 weeks. This was signed on behalf of 2 members of staff at Northwood.
This is was only 27 days into our tenancy, our last contact with the agency was 4 days prior and we have continued to pay full rent. This was a complete shock and incredibly stressfull not having access to any of our belongings like our clothes or medication and having a stranger in your home pack up family photos and our items.
We were locked out of our home by Northwood and the landlord and have had no real explanation for this attempt of an illegal eviction and to date are still working with the agency to safely remove our items from the property and resolve this matter but Northwood are taking no responsibility for their actions.
This has been horrible and stressful and damaging to our health. This has happened during a pandemic and disgrace-full that they feel it is okay to lock tenants out of their homes and put up falsified eviction notices in the window. In a previous review Northwood claim we have not evicted any tenants during the present crisis or started any eviction proceedings clearly this is wrong.
In the last contact with the agency they claim “we do not therefore accept that the tenants have suffered extreme distress” This pretty much says it all!
I will never be renting from Northwood again and hope no one else has the same experience as we did
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5 Star Review
By : 'Catherine'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NR9
Sep 5, 2019
People found this helpful0
Renting a property with Northwood has been a really good experience and really easy going. The team are all really helpful and outgoing. Thankyou all very much and we will definitely recommend... Read Full Review
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Catherine Howard said about Northwood
Services : Letting( As a Tenant )Date: 5th Sep 2019
Renting a property with Northwood has been a really good experience and really easy going. The team are all really helpful and outgoing. Thankyou all very much and we will definitely recommend Northwood.
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I have just moved out of a 2 ...
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5 Star Review
Peggy
By : 'Stephen'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : NR5
Jul 10, 2019
People found this helpful0
I have just moved out of a 2 bedroom semi detached house on the Western Outskirts of Norwich. During the tenancy I found Stephen and Peggy very helpful and constructive. The team provided an excellent service throughout the... Read Full Review
Comments (0)I have just moved out of a 2 bedroom semi detached house on the Western Outskirts of Norwich. During the tenancy I found Stephen and Peggy very helpful and constructive. The team provided an excellent service throughout the tenancy.
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Stephen Wilson said about Northwood
Services : Letting( As a Tenant )Date: 10th Jul 2019
I have just moved out of a 2 bedroom semi detached house on the Western Outskirts of Norwich. During the tenancy I found Stephen and Peggy very helpful and constructive. The team provided an excellent service throughout the tenancy.
Steve
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1 Star Review
By : 'John'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NR6
Nov 15, 2018
People found this helpful3
Arranged a veiwing, spoke to member of staff at 12.30pm on the day to see it was still going ahead was told yes,Booked time of work to be at the flat for 3.45pm, was there on time waited 15mins but nobody showed up, I got a call just as I was then going to call the office to see what was going on?... Read Full Review
Comments on Agent Fees
No comment.
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John said about Northwood
Services : Letting( As a Prospective Landlord/Tenant )Date: 15th Nov 2018
Arranged a veiwing, spoke to member of staff at 12.30pm on the day to see it was still going ahead was told yes,Booked time of work to be at the flat for 3.45pm, was there on time waited 15mins but nobody showed up, I got a call just as I was then going to call the office to see what was going on? A male member of staff said to me the flat had just been let, I said why was I not informed about this only to be told this was the first chance he had to let me know, What a joke this company is stay well clear as they work on a first come first serve bases. -*****
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By : Stephen Summerhayes
Nov 19, 2018I apologise to John, our member of staff was at the property but John was finding to hard to find. A member of staff was asked to call John to see where he was. At the same time another applicant had ...
First ...
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4 Star Review
Peggy
By : 'Lee'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NR10
Apr 9, 2018
People found this helpful0
As a new landlord unsure of the legalities of letting my property, I found Northwood offered an excellent stress free service. Peggy was very friendly and helpful and explained everything I needed to know. Would highly recommend... Read Full Review
Comments on Agent Fees
good
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Lee said about Northwood
Services : Letting( As a Owner )Date: 9th Apr 2018
As a new landlord unsure of the legalities of letting my property, I found Northwood offered an excellent stress free service. Peggy was very friendly and helpful and explained everything I needed to know. Would highly recommend them.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 7/5/2018, 5:23:09 AM by allAgents
