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Clifton, Bristol BS8
2.3/5, 20 Reviews
30% Recommended
71% letting valuation accuracy
67% letting fee satisfaction
"Avoid..."
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1 Star Review
By : 'Colin'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : BS16
May 1, 2023
People found this helpful0
As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints against Sequence. Don’t use them.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 71% | 67.00% | £600 | £1,550 |
Address
Allen & Harris
23 Regent Street, Bristol, North Somerset
BS8 4HW
0117 973 1295
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Avoid avoid avoid! Awful ...
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1 Star Review
By : 'Rick'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BS20
Mar 26, 2024
People found this helpful0
Avoid avoid avoid! Awful company on so many levels, even left our property unlocked and we had personal items stolen. No care or attention to the process, very rushed they just want your money. Worst company we have ever encountered. Zero... Read Full Review
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Rick Pearce said about Allen & Harris
Services : Letting( As a Owner )Date: 26th Mar 2024
Avoid avoid avoid! Awful company on so many levels, even left our property unlocked and we had personal items stolen. No care or attention to the process, very rushed they just want your money. Worst company we have ever encountered. Zero stars
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Avoid ...
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1 Star Review
By : 'Colin'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BS16
May 1, 2023
People found this helpful0
As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property... Read Full Review
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Colin said about Allen & Harris
Services : Letting( As a Owner )Date: 1st May 2023
As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints against Sequence. Don’t use them.
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Not good: landlords PLEASE ...
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1 Star Review
By : 'Anne'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS8
Jan 22, 2022
People found this helpful2
Renter here: A&H made the process of finalising our lease incredibly difficult- multiple delayed responses to emails, being passed around about 4 different people in the office, little to no knowledge of the flat itself when showing us around (e.g. what council tax band it was in), and... Read Full Review
Comments (0)Renter here: A&H made the process of finalising our lease incredibly difficult- multiple delayed responses to emails, being passed around about 4 different people in the office, little to no knowledge of the flat itself when showing us around (e.g. what council tax band it was in), and there was a frustratingly long chain of emails each requesting a new bit of information or proof of ID, rather than one email at the start with a list of what was needed. Only responded when prompted by email or rung up multiple times.
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Anne H said about Allen & Harris
Services : Letting( As a Tenant )Date: 22nd Jan 2022
Renter here: A&H made the process of finalising our lease incredibly difficult- multiple delayed responses to emails, being passed around about 4 different people in the office, little to no knowledge of the flat itself when showing us around (e.g. what council tax band it was in), and there was a frustratingly long chain of emails each requesting a new bit of information or proof of ID, rather than one email at the start with a list of what was needed. Only responded when prompted by email or rung up multiple times.
Renters have basically no power here, so to any landlords reading: PLEASE consider going with a different estate agent to rent out your place.
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Concerning: Eve ParsonsI have ...
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5 Star Review
Eve
By : 'Joseph'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS6
Sep 19, 2019
People found this helpful1
Concerning: Eve Parsons I have found Eve most helpful and efficient in maintaining my property , keeping me in touch with Tenant Requests and generally managing lets. She also is most helpful with finding new tenants, and arranging for various reviews required by law etc Burglar Alarm, Heat... Read Full Review
Comments (0)Concerning: Eve Parsons
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Joseph Morgan said about Allen & Harris
Services : Letting( As a Owner )Date: 19th Sep 2019
Concerning: Eve Parsons
I have found Eve most helpful and efficient in maintaining my property , keeping me in touch with Tenant Requests and generally managing lets.
She also is most helpful with finding new tenants, and arranging for various reviews required by law etc Burglar Alarm, Heat Efficiency.
She keeps me well informed of the state of the property and when repairs and replacements are required.
So all in all I have nothing but praise for Eve and am grateful to her for all her good work. Joe Morgan
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I started using this company ...
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4 Star Review
Amy
By : 'Barrie'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : BS8
Sep 4, 2019
People found this helpful0
I started using this company solely because I had had dealings with Amy Garrod previously. Fortunately her colleagues who I have recently got to know have also proved to be helpful. As a company they do seem to enjoy an over abundance of red tape and their costs are occasionally... Read Full Review
Comments (0)I started using this company solely because I had had dealings with Amy Garrod previously. Fortunately her colleagues who I have recently got to know have also proved to be helpful.
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Barrie Darby said about Allen & Harris
Services : Letting( As a Owner )Date: 4th Sep 2019
I started using this company solely because I had had dealings with Amy Garrod previously. Fortunately her colleagues who I have recently got to know have also proved to be helpful.
As a company they do seem to enjoy an over abundance of red tape and their costs are occasionally excessive.
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Do not use this estate ...
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1 Star Review
By : 'Emma'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS8
Sep 3, 2019
People found this helpful1
Do not use this estate agents! If I could give the company a zero star, I would. I'm not one to right reviews, but my whole experience with this agency has been nothing but horrific. Such as having to wait 3 months for my blind to be fixed during the tenancy, to them loosing my keys when I... Read Full Review
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Emma said about Allen & Harris
Services : Letting( As a Tenant )Date: 3rd Sep 2019
Do not use this estate agents! If I could give the company a zero star, I would. I'm not one to right reviews, but my whole experience with this agency has been nothing but horrific. Such as having to wait 3 months for my blind to be fixed during the tenancy, to them loosing my keys when I handed them back in after the tenancy. The entire experience has been appalling. My most recent frustration, where if I don't laugh, I'll cry, is that it has taken them 2 months (and counting) to receive my deposit back. They have lost my details and card number (have they heard of GDPR?), I have been told there is a 'back log' with giving out the deposits, alongside every other excuse under the sun. This is ILLEGAL to hold money over the 10 working days that you state on your contracts. All of the tenants in the house chase the agency every single day for a response, one day we receive an excuse, other days radio silence. I feel like we've had to go to this extreme to get their attention now. Please give us our deposits back so I don't have to ever deal with this agency again!
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Not helpful - stay ...
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1 Star Review
By : 'ND'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : No
Postcode : BS1
Oct 18, 2018
People found this helpful2
Unfortunately this is the worst agency I've ever worked with, not only do they not give you a proper induction when you first move in (we had to ask a neighbour about bins etc) but their professionalism is sincerely adequate at best. They're so many better agencies to use, I would... Read Full Review
Comments on Agent Fees
Agency fees are reasonable so it’s the only time I would give this mediocre agency a plus point
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ND said about Allen & Harris
Services : Letting( As a Tenant )Date: 18th Oct 2018
Unfortunately this is the worst agency I've ever worked with, not only do they not give you a proper induction when you first move in (we had to ask a neighbour about bins etc) but their professionalism is sincerely adequate at best. They're so many better agencies to use, I would recommend staying far away from them and going for a different one. The agency takes 3 weeks to respond to any issues and usually you have to sort it yourself (my flat mate and I had to spend our own money to sort things out as the person 'responsible' for your aftercare was incredibly incompetent. Granted the properties they have are upmarket but unfortunately the service you receive is not parallel to the property given. Allen & Harris have been let down by the staff they employ and judging on the other reviews we have all had similar experiences. Stay clear, as they will not assist you and will take 3+ weeks to respond to any queries - incredibly unprofessional!
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Very ...
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5 Star Review
By : 'M'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS7
Apr 19, 2018
People found this helpful0
Amy is always there to help and reassure. Nothing is too much trouble and she is very conscientious. We can confidently leave our properties in her... Read Full Review
Comments on Agent Fees
Our only difficulty is with the billing/payment system. If is unclear, difficult to understand and they don't seem to be able to consolidate payments, (unlike other agents we use), which makes a lot of work for us and our accountant.
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M & D Lambert said about Allen & Harris
Services : Letting( As a Owner )Date: 19th Apr 2018
Amy is always there to help and reassure. Nothing is too much trouble and she is very conscientious. We can confidently leave our properties in her hands.
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DO NOT USE THIS ESTATE AGENTS ...
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1 Star Review
By : 'Eadie'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : No
Postcode : BS84
Nov 16, 2017
People found this helpful3
DO NOT USE THIS ESTATE AGENTS - as a landlord I foolishly thought that using an agent would provide a certain amount of support and security - I couldn't have been more mistaken. The service I received from A & H was shockingly poor and resulted in costs to me of thousands of pounds. To... Read Full Review
Comments on Agent Fees
They didn’t provide any service worth paying for - it I had posted an add in the local paper I would have made a much better choice.
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Eadie Spaniel said about Allen & Harris
Services : Letting( As a Owner )Date: 16th Nov 2017
DO NOT USE THIS ESTATE AGENTS - as a landlord I foolishly thought that using an agent would provide a certain amount of support and security - I couldn't have been more mistaken. The service I received from A & H was shockingly poor and resulted in costs to me of thousands of pounds. To add insult to injury, they then dipped into the tenants deposit in order to help themsleves to disputed fees. My strongest recommendation is that you should choose another agent - any other agent would be a good choice.
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Awful, dishonest and purely ...
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1 Star Review
By : 'Vendor'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BS66
Oct 20, 2017
People found this helpful4
Awful, dishonest and purely interested in achieving their own targets. They will say anything to get to sign the contract and I was also mislead and mis-sold additional extras which I did not need and was asked to pay upfront for them in my own home. Then once you've signed they do not... Read Full Review
Comments on Agent Fees
Very high fees. Over 1.4%! The worst thing is that they conceal the total costs by splitting fees and it was not made clear or transparent.
Comments (0)Awful, dishonest and purely interested in achieving their own targets. They will say anything to get to sign the contract and I was also mislead and mis-sold additional extras which I did not need and was asked to pay upfront for them in my own home.
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Vendor said about Allen & Harris
Services : Sales( Prospective Vendor/Buyer )Date: 20th Oct 2017
Awful, dishonest and purely interested in achieving their own targets. They will say anything to get to sign the contract and I was also mislead and mis-sold additional extras which I did not need and was asked to pay upfront for them in my own home.
Then once you've signed they do not contact you with any regular updates and do not return any calls. Communication is terrible.
Overall I experienced from them a lack of integrity and transparency.
I would not recommend this estate agency at all.
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Rented for 9 months and all ...
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1 Star Review
Sam
By : 'Jonathan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS8
Oct 14, 2017
People found this helpful3
Rented for 9 months and all was fine (if you take no contact at all as fine), but no guidance given about the world of renting, and this was our first rental. Have now tried to get my deposit back for over two months and despite repeated e-mails, requests and promises, nothing has been received. ... Read Full Review
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Jonathan said about Allen & Harris
Services : Letting( As a Tenant )Date: 14th Oct 2017
Rented for 9 months and all was fine (if you take no contact at all as fine), but no guidance given about the world of renting, and this was our first rental. Have now tried to get my deposit back for over two months and despite repeated e-mails, requests and promises, nothing has been received. Am having to take time off work to go and sit in their offices until it is done. Would never deal with these charlatans again
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I am writing this review as a ...
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2 Star Review
By : 'Ex'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS8
Jul 7, 2016
People found this helpful2
I am writing this review as a tenant. Allen and Harris are not the worst I have experienced but they are also far from the best. Whilst repair works were completed when requested, they were never to a good standard. One work in particular had to be re-done 3 times because it was not done correctly, ... Read Full Review
What agent could do to change your mind?
NA
Comments on Agent Fees
NA
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Ex Tenant said about Allen & Harris
Services : Letting( As a Tenant )Date: 7th Jul 2016
I am writing this review as a tenant. Allen and Harris are not the worst I have experienced but they are also far from the best. Whilst repair works were completed when requested, they were never to a good standard. One work in particular had to be re-done 3 times because it was not done correctly, and another resulted in extra damage being done, not very impressed. The agency also lost their set of keys to my property, lied about it to my landlord and then expected me to have another set cut at my own expense. It also took over 2 weeks of chasing by me and my landlord to have my deposit returned to me. As soon as I moved out, my landlord instructed a new agent.
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I sent in an enquiry via ...
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1 Star Review
By : 'thewritergirl'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BS32
Aug 20, 2015
People found this helpful2
I sent in an enquiry via Rightmove about a house being let by Allen and Harris (I wanted to know if the landlord would accept a cat, and if so could I view the property), and the following day I had a really odd email response from one of their trainee lettings negotiators. He thanked me for... Read Full Review
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thewritergirl said about Allen & Harris
Services : Letting( As a Prospective Landlord/Tenant )Date: 20th Aug 2015
I sent in an enquiry via Rightmove about a house being let by Allen and Harris (I wanted to know if the landlord would accept a cat, and if so could I view the property), and the following day I had a really odd email response from one of their trainee lettings negotiators. He thanked me for contacting them via Zoopla (?) and asked me to provide further details to
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I recently used Allen and ...
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5 Star Review
By : 'Happy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Sep 18, 2010
People found this helpful1
I recently used Allen and Harris to sell my flat and I must say this was the quickest sale I have ever experienced: viewings commenced the same day I instructed them and within 4 days was presented a very reasonable offer which I was quite happy with. I have nothing but good things to say about... Read Full Review
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Happy Vendor said about Allen & Harris
Services : Sales( As a Vendor )Date: 18th Sep 2010
I recently used Allen and Harris to sell my flat and I must say this was the quickest sale I have ever experienced: viewings commenced the same day I instructed them and within 4 days was presented a very reasonable offer which I was quite happy with. I have nothing but good things to say about this office and will recommend them to anyone else who wishes to sell.
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I used this company when ...
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1 Star Review
By : 'Milli'
Services : Letting( As a Tenant )
Would you recommend ? : No
Jun 4, 2010
People found this helpful4
I used this company when moving to Bristol a I quickly needed a property in central Bristol. It cost an absolute fortune, staff were uninterested as soon as we took the property. I've had to ring several times for various reasons and get passed around and left on hold, then I'm told somebody... Read Full Review
Comments (0)I used this company when moving to Bristol a I quickly needed a property in central Bristol.
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Milli said about Allen & Harris
Services : Letting( As a Tenant )Date: 4th Jun 2010
I used this company when moving to Bristol a I quickly needed a property in central Bristol.
It cost an absolute fortune, staff were uninterested as soon as we took the property. I've had to ring several times for various reasons and get passed around and left on hold, then I'm told somebody will call me back and they never do.
The property did not have all the functions they told me it did. Not even a tv connection in the living room, which a woman pointed out to me as being there when we first visited.
I spoke to a member of staff who told me extending our tenancy would be possible, I then paid for line connections and alike for the flat. After spending further money on this I then got a voicemail asking if it's ok for a potential buyer to see the property, at which point nobody had told me the property was being sold. So having spent time, effort and a lot of money with this company I'm only in the property for another 2 months. All they have to say to me now is that they will look into it, not much comfort to me.
I would never use this company again and advise other people to try renting from private landlords or more professional agencies.
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After renting from Allen & ...
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1 Star Review
By : 'isis'
Services : Letting( As a Tenant )
Would you recommend ? : No
Mar 5, 2010
People found this helpful4
After renting from Allen & Harris once, will never do so again! Consistently incompetent, utterly indifferent to the interests of the tenant, and loads of enormous made-up fees to boot. Too many problems to detail, but included lengthy delays to multiple repairs, failure to notify of major building ... Read Full Review
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isis said about Allen & Harris
Services : Letting( As a Tenant )Date: 5th Mar 2010
After renting from Allen & Harris once, will never do so again! Consistently incompetent, utterly indifferent to the interests of the tenant, and loads of enormous made-up fees to boot. Too many problems to detail, but included lengthy delays to multiple repairs, failure to notify of major building works, unacceptable delay in return of deposit. The worst experience I've had in 12 years of lettings - and they have a bad reputation with a number of my colleagues as well.
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I've used the agents tenant ...
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5 Star Review
By : 'm2010'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Mar 1, 2010
People found this helpful0
I've used the agents tenant finder service a couple of times now, they have so far found us good tenants within a couple of weeks. Very pleased with their... Read Full Review
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m2010 said about Allen & Harris
Services : Letting( As a Owner )Date: 1st Mar 2010
I've used the agents tenant finder service a couple of times now, they have so far found us good tenants within a couple of weeks. Very pleased with their service.
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Awful - messed us around and ...
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1 Star Review
By : 'Holly'
Services : Letting( As a Tenant )
Would you recommend ? : No
Aug 20, 2007
People found this helpful6
Awful - messed us around and lied to us even though we were prompt with payment and had excellent references which cleared in a day. Nearly left homeless as for 3 weeks they failed to contact our landlord to tell him we were moving in. Sloppy service, rude and inefficient. Stay well... Read Full Review
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Holly said about Allen & Harris
Services : Letting( As a Tenant )Date: 20th Aug 2007
Awful - messed us around and lied to us even though we were prompt with payment and had excellent references which cleared in a day. Nearly left homeless as for 3 weeks they failed to contact our landlord to tell him we were moving in. Sloppy service, rude and inefficient. Stay well clear!!!
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I regularly engage Allen & ...
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2 Star Review
By : 'Mrs'
Services : Letting( As a Owner )
Would you recommend ? : No
Dec 6, 2006
People found this helpful1
I regularly engage Allen & Harris for 'tenant find' and, while they have been successful in this activity, their office procedures leave much to be desired They are consistently difficult to contact - often 'answering' calls with a recorded message and invariabaly failing to call back. At the... Read Full Review
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Mrs VMH Currie said about Allen & Harris
Services : Letting( As a Owner )Date: 6th Dec 2006
I regularly engage Allen & Harris for 'tenant find' and, while they have been successful in this activity, their office procedures leave much to be desired They are consistently difficult to contact - often 'answering' calls with a recorded message and invariabaly failing to call back. At the moment I am feeling very annoyed with them because of their failure to correct a fee over-charge on one account after 6 weeks of phone calls and complete failure to remit payment received by them 3 weeks ago on another account.
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I chose Allen and Harris in ...
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5 Star Review
By : 'Sophie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Oct 9, 2006
People found this helpful0
I chose Allen and Harris in Clifton village (Bristol) to sell my flat primarily due to their location (at the end of my street). Overall I have been very impressed with their service. The particluars they produced were excellent - I almost didn't recognise the flat the photos looked so good. They... Read Full Review
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Sophie said about Allen & Harris
Services : Sales( As a Vendor )Date: 9th Oct 2006
I chose Allen and Harris in Clifton village (Bristol) to sell my flat primarily due to their location (at the end of my street). Overall I have been very impressed with their service. The particluars they produced were excellent - I almost didn't recognise the flat the photos looked so good. They were very quick off the mark at getting people into view - within 24 hrs of instructing A&H they had 6 people lined up. This level of interest was maintained at approximately 8 viewings a week until a buyer was found approximately 4 weeks later. I found their staff professional, courteous and enthusiastic. They kept me informed of progress at all times. Furthermore they always showed clients the property themselves rather than expercting me to do it. I would the one downside was that they encouraged me to accept an early offer somewhat lower than the asking price howeverI held out and did eventually get an offer above the asking price.
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Last updated at 11/30/2, 12:00:00 AM by allAgents
