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Southsea - Portsmouth, Southsea, PO5
4.8/5, 315 Reviews
89% Recommended
94% sales valuation accuracy
100% letting valuation accuracy
97% sales fee satisfaction
95% letting fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services w
e provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
"Fabulous!..."
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5 Star Review
Thomas
By : 'Laura'
Services : Sales(As a Vendor)
Sold price : £538000
Would you recommend ? : Yes
Postcode : PO5
Feb 28, 2022
People found this helpful0
Ive been dealing with Tom and Claudia, both amazing!! Tom's quick responses and reassurance really makes the entire experience of buying and selling houses much more bearable!!! thank you for all your help! will defiantly be using bernards again in the future!
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Elizabeth Anderson
Thomas McCaughan
Jeffery Paul Atkinson
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 97% | £90,000 | £1,300,000 |
| Lettings | 100% | 95% | £350 | £2,000 |
Areas covered
- PO1
- PO4
- PO5
Address
Bernards Estate Agents
8 Clarendon Road, Southsea, Hampshire
PO5 2EE
02392 864974
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
Bernards Estate Agents Branches (View All 6)
New ...
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5 Star Review
Lucky
Emma
By : 'Elizabeth'
Services : Letting( As a Owner )
Sold price : £1200
Would you recommend ? : Yes
Postcode : PO5
Jan 14, 2025
People found this helpful0
As a prospective landlord I was apprehensive as to how the lettings and renting process would work out. However from the very beginning I was given all the information I needed by Lucky, my lettings manager, to make an informed decision. Every question and concern was dealt with professionally... Read Full Review
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Elizabeth Anderson said about Bernards Estate Agents
Services : Letting( As a Owner )Date: 14th Jan 2025
As a prospective landlord I was apprehensive as to how the lettings and renting process would work out. However from the very beginning I was given all the information I needed by Lucky, my lettings manager, to make an informed decision. Every question and concern was dealt with professionally and I was supported every step of the way. It turned out to be a very smooth process from start to finish and a lot quicker than I had anticipated. Once the property was , Emma was appointed as my property manager. I have contacted her a number of times with questions and was dealt with in a friendly and professional manner. Every member of staff in the branch that I have spoken to has been unfailingly polite and helpful. It has been a very positive experience.
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Would highly recommend ...
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5 Star Review
Craig
By : 'Cathy'
Services : Sales( As a Vendor )
Sold price : £320000
Would you recommend ? : Yes
Postcode : PO4
Oct 5, 2024
People found this helpful0
Would highly recommend Bernards Etate Agents, Southsea. Craig and Jordan have been informative and professional through the whole process of selling my... Read Full Review
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Cathy said about Bernards Estate Agents
Services : Sales( As a Vendor )Date: 5th Oct 2024
Would highly recommend Bernards Etate Agents, Southsea. Craig and Jordan have been informative and professional through the whole process of selling my property.
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Jack is really ...
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5 Star Review
Jack
By : 'KG'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO1
Aug 31, 2024
People found this helpful0
I had just finished uni when I came to Bernards Estate Agents to find my own place after my uni accommodations. Jack happily assisted me in finding my place. The first unit that I liked unfortunately was taken out of the market as the tenant decided last minute to extend so Jack helped me find... Read Full Review
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KG Ocampo said about Bernards Estate Agents
Services : Letting( As a Tenant )Date: 31st Aug 2024
I had just finished uni when I came to Bernards Estate Agents to find my own place after my uni accommodations. Jack happily assisted me in finding my place. The first unit that I liked unfortunately was taken out of the market as the tenant decided last minute to extend so Jack helped me find another one in the same area and even helped to negotiate to lower the rent a bit.
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Property ...
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5 Star Review
Lucky
Charlotte
By : 'Kevin'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : PO1
Aug 22, 2024
People found this helpful0
We have been letting our two properties out via Bernards for many years. The whole team are brilliant, supportive and helpful. Bernards have helped us by selecting the right tenants in the first place but, then offer a full property management service ensuring the properties are well maintained and ... Read Full Review
Comments (0)We have been letting our two properties out via Bernards for many years. The whole team are brilliant, supportive and helpful. Bernards have helped us by selecting the right tenants in the first place but, then offer a full property management service ensuring the properties are well maintained and paid for on time.
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Kevin Fraser said about Bernards Estate Agents
Services : Letting( As a Owner )Date: 22nd Aug 2024
We have been letting our two properties out via Bernards for many years. The whole team are brilliant, supportive and helpful. Bernards have helped us by selecting the right tenants in the first place but, then offer a full property management service ensuring the properties are well maintained and paid for on time.
Lucky Fenton deserves a special mention as she is always on hand to look after our best interests if the need arises. She is extremely professional and we are so glad that we have her proactively looking after our best interests.
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I used Bernards for letting ...
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5 Star Review
Lucky
Craig
By : 'Thomas'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PO5
Jul 4, 2024
People found this helpful0
I used Bernards for letting and selling and would 100% recommend. What I appreciated most is the communication. They responded to my emails and missed calls promptly. This goes a long way for me and is sadly not industry standard.... Read Full Review
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Thomas McCaughan said about Bernards Estate Agents
Services : Sales( As a Vendor )Date: 4th Jul 2024
I used Bernards for letting and selling and would 100% recommend. What I appreciated most is the communication. They responded to my emails and missed calls promptly. This goes a long way for me and is sadly not industry standard. 10/10
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Completed purchase two days ...
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5 Star Review
Craig
By : 'Jeffery'
Services : Land & New Homes
Sold price : £390000
Would you recommend ? : Yes
Postcode : PO1
Feb 2, 2024
People found this helpful0
Completed purchase two days ago on a house. Expertly & professionally managed by the Bernard's team. Special thanks to Craig & Luke. Would use their service again whenever required - Mr... Read Full Review
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Jeffery Paul Atkinson said about Bernards Estate Agents
Services : Land & New Homes( )Date: 2nd Feb 2024
Completed purchase two days ago on a house. Expertly & professionally managed by the Bernard's team. Special thanks to Craig & Luke. Would use their service again whenever required - Mr Atkinson
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Jack the ...
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5 Star Review
Jack
Lucky
By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO4
Jan 24, 2024
People found this helpful0
Jack was amazing in helping finding me and my partners first home together even though we had different requirements he made it work, nothing was too much and no question was too silly to ask, Jack the lad! Defiantly recommend him Shout out to lucky who have helped us along the way to with... Read Full Review
Comments (0)Jack was amazing in helping finding me and my partners first home together even though we had different requirements he made it work, nothing was too much and no question was too silly to ask, Jack the lad! Defiantly recommend him
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Sarah said about Bernards Estate Agents
Services : Letting( As a Tenant )Date: 24th Jan 2024
Jack was amazing in helping finding me and my partners first home together even though we had different requirements he made it work, nothing was too much and no question was too silly to ask, Jack the lad! Defiantly recommend him
Shout out to lucky who have helped us along the way to with showings and appointments.
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Excellent service and ...
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5 Star Review
Jack
By : 'kola'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO1
Jan 7, 2024
People found this helpful0
Excellent service and Professionalism. Turnaround time and customer service engagement topnotch. Jack (Southsea Lettings Negotiator) is simply amazing. Kudos to the team! Keep it... Read Full Review
Comments (0)Excellent service and Professionalism.
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kola bolaji said about Bernards Estate Agents
Services : Letting( As a Tenant )Date: 7th Jan 2024
Excellent service and Professionalism.
Turnaround time and customer service engagement topnotch.
Jack (Southsea Lettings Negotiator) is simply amazing.
Kudos to the team! Keep it up.
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I am in the process of buying ...
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5 Star Review
Joe
By : 'Tracy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : P05
Dec 12, 2023
People found this helpful0
I am in the process of buying a property being sold by Bernard's and Joe has always been so helpful even though he is not actually acting for me. Always updating me on what is happening and ensuring things are progressing smoothly, highly... Read Full Review
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Tracy said about Bernards Estate Agents
Services : Sales( As a Buyer )Date: 12th Dec 2023
I am in the process of buying a property being sold by Bernard's and Joe has always been so helpful even though he is not actually acting for me. Always updating me on what is happening and ensuring things are progressing smoothly, highly recommended
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Excellent service from start ...
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5 Star Review
Jack
By : 'Rubby'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO5
Dec 8, 2023
People found this helpful0
Excellent service from start to finish. I can’t thank Jack enough. He was so patient and polite, incredibly helpful and very professional. Definitely... Read Full Review
Comments (0)Excellent service from start to finish.
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Rubby said about Bernards Estate Agents
Services : Letting( As a Tenant )Date: 8th Dec 2023
Excellent service from start to finish.
I can’t thank Jack enough. He was so patient and polite, incredibly helpful and very professional. Definitely recommend
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Lovely personality, down to ...
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5 Star Review
Fi
By : 'Megan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO1
Dec 7, 2023
People found this helpful0
Lovely personality, down to earth yet still professional so instantly makes you feel more comfortable through an exciting but stressful... Read Full Review
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Megan Uniacke said about Bernards Estate Agents
Services : Letting( As a Tenant )Date: 7th Dec 2023
Lovely personality, down to earth yet still professional so instantly makes you feel more comfortable through an exciting but stressful time.
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The experience with ...
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5 Star Review
Fi
By : 'Anthony'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : PO5
Dec 7, 2023
People found this helpful0
The experience with Fi was great! I was formally taken through all the procedures for letting and required information was given aswell. Her response to question as regards the flat to be let was apt and she followed up diligently. Thank you... Read Full Review
Comments (0)The experience with Fi was great! I was formally taken through all the procedures for letting and required information was given aswell. Her response to question as regards the flat to be let was apt and she followed up diligently.
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Anthony Udoh said about Bernards Estate Agents
Services : Letting( Property Management )Date: 7th Dec 2023
The experience with Fi was great! I was formally taken through all the procedures for letting and required information was given aswell. Her response to question as regards the flat to be let was apt and she followed up diligently.
Thank you Fi
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Very pleased with ...
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5 Star Review
Lucky
Jack
By : 'Helen'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : PO4
Dec 6, 2023
People found this helpful0
Very pleased with professional service, communication and tenancy set up from Lucky and Jack. In view of this, I’m looking forward to working with Bernard’s in the future management of the... Read Full Review
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Helen said about Bernards Estate Agents
Services : Letting( As a Owner )Date: 6th Dec 2023
Very pleased with professional service, communication and tenancy set up from Lucky and Jack. In view of this, I’m looking forward to working with Bernard’s in the future management of the tenancy
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Josh was friendly, efficient ...
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5 Star Review
By : 'Alfie'
Services : Letting( As a Tenant )
Rent PCM : £975
Would you recommend ? : Yes
Postcode : PO7
Dec 6, 2023
People found this helpful0
Josh was friendly, efficient and helpful throughout our move. He found our rental and facilitated the process very... Read Full Review
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Alfie Jameson said about Bernards Estate Agents
Services : Letting( As a Tenant )Date: 6th Dec 2023
Josh was friendly, efficient and helpful throughout our move. He found our rental and facilitated the process very well.
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Beyond Lucky's expertise ...
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5 Star Review
Lucky
By : 'AHMED'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO1
Dec 4, 2023
People found this helpful0
Beyond Lucky's expertise and professionalism, she answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary. Thank you again for... Read Full Review
Comments (0)Beyond Lucky's expertise and professionalism, she answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary.
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AHMED ALTURKI said about Bernards Estate Agents
Services : Letting( As a Tenant )Date: 4th Dec 2023
Beyond Lucky's expertise and professionalism, she answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary.
Thank you again for everything.
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Lucky has been great ...
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5 Star Review
Lucky
By : 'Matthew'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : PO2
Dec 2, 2023
People found this helpful0
Lucky has been great throughout the letting process. Easy to get in touch with and always happy to... Read Full Review
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Matthew Priestley said about Bernards Estate Agents
Services : Letting( Property Management )Date: 2nd Dec 2023
Lucky has been great throughout the letting process. Easy to get in touch with and always happy to help.
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Josh handled our renewal ...
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5 Star Review
By : 'Natalie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO7
Nov 30, 2023
People found this helpful0
Josh handled our renewal beautifully. He was communicative, fast in his responses and super helpful. Highly... Read Full Review
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Natalie Biggs said about Bernards Estate Agents
Services : Letting( As a Tenant )Date: 30th Nov 2023
Josh handled our renewal beautifully. He was communicative, fast in his responses and super helpful. Highly recommend.
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Brilliant service from Jack ...
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5 Star Review
Jack
By : 'Dale'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO5
Nov 28, 2023
People found this helpful0
Brilliant service from Jack and Lucky,Swift and precise with everything they did for us to get into our new property.The online assistant that helps with your referencing and all the required documents was an absolute... Read Full Review
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Dale Heaton said about Bernards Estate Agents
Services : Letting( As a Tenant )Date: 28th Nov 2023
Brilliant service from Jack and Lucky,Swift and precise with everything they did for us to get into our new property.The online assistant that helps with your referencing and all the required documents was an absolute breeze.
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Helpful and facilitated our ...
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5 Star Review
By : 'Owen'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : PO7
Nov 22, 2023
People found this helpful0
Helpful and facilitated our requests as much as possible. Kept us updated where... Read Full Review
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Owen said about Bernards Estate Agents
Services : Letting( As a Tenant )Date: 22nd Nov 2023
Helpful and facilitated our requests as much as possible. Kept us updated where necessary
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Excellent service from all ...
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5 Star Review
Joe
Craig
By : 'Charley'
Services : Sales( As a Vendor )
Sold price : £700000
Would you recommend ? : Yes
Postcode : PO4
Nov 17, 2023
People found this helpful0
Excellent service from all the team. Would recommend to friends and family... Read Full Review
Comments (0)Was this helpful?:
Charley Whitmore said about Bernards Estate Agents
Services : Sales( As a Vendor )Date: 17th Nov 2023
Excellent service from all the team. Would recommend to friends and family .
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 11/22/2018, 4:07:58 AM by allAgents
