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Northampton, NN1
3.8/5, 30 Reviews
67% Recommended
89% sales valuation accuracy
83% letting valuation accuracy
92% sales fee satisfaction
67% letting fee satisfaction
Situated in the heart of the Town Centre on the main entry road Bridge Street, the Your Move Hobin Roberts branch is easy to locate and access. There is short stay parking at the front of the office and longer stay options available, the closest being situated in St Peters Way. Your Move Hobin Roberts offers a uni
que blend of experience and energy to ensure the moving process is pleasurable and hassle free. Fully trained, full time staff deal with our Customer’s every need and are supported by specialist key members whose knowledge is second to none.
"Dreadful experience beware! ..."
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1 Star Review
By : 'Sarah'
Services : Letting(As a Owner)
Rent PCM : £900
Would you recommend ? : No
Postcode : NN2
Jan 18, 2021
People found this helpful0
Dreadful experience beware! I only used YourMove Hobin Roberts Agents on the Wellingborough Road, Northampton to find me a tenant in the Summer of 2020. They found me a tenant very quickly but at the time this was not difficult due to high demand. Main problems - 1. Before new Tenant agreed, took property off Right Move without consulting me! 2. Before instruction we agreed changes to their Rental Agreement in writing. But in the end totally ignored! They signed Tenancy Agreement on my behalf which I had specifically banned them from doing! 3. The Inventory was carried out by a third party who missed items off the document and failed to correctly rectify when this was pointed out! Still don’t have a properly corrected inventory and had to agree the changes with my tenant directly. Could not speak to Inventory company directly and had to keep going through Agents which prolonged the agony. After numerous emails to Bridge Street Director, he agreed reluctantly to refund the inventory fee! 4. No compensation offered for the fact they had ignored the agreed revised terms and had - a) signed agreement on my behalf and in doing so had b) included wrong address in the agreement (this was later changed when I pointed out the error) 5. Had completed Schedule 2 form to inform the Government I had a mortgage on the house - untrue! When I asked the Director why this had been done he wrote to tell me they stated I had a mortgage when I did not in case I got one in the future! Unbelievable! 6. When the problems began to appear I was passed from the Wellingborough Road office to the rental department in Bridge Street with gay abandon. Got the distinct impression was only interested in getting a tenant quick to get their money in and certainly not interested in customer relations at all! Totally unprofessional would not touch again with a barge pole!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 92% | £119,000 | £325,000 |
| Lettings | 83% | 67% | £500 | £1,600 |
Areas covered
- Far Cotton/Delapre
- Little Billing
- NN1
- NN2
- NN3
- NN4
- NN6
- NN7
- The Mounts
Address
Your Move
19 Bridge Street, Northampton, Northamptonshire
NN1 1NH
01604 633 272
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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The experience with theses ...
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5 Star Review
By : 'Jiyamol'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : NN2
Jun 10, 2024
People found this helpful0
The experience with theses guys were so good as it was very quick and fast and all the procedures were done so quick without any delay especially Floyd was helpful and the staff who was there for viewing was so compassionate, I’ll definitely recommend your move for... Read Full Review
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Jiyamol pious said about Your Move
Services : Letting( As a Tenant )Date: 10th Jun 2024
The experience with theses guys were so good as it was very quick and fast and all the procedures were done so quick without any delay especially Floyd was helpful and the staff who was there for viewing was so compassionate, I’ll definitely recommend your move for all
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I rented out my one bedroom ...
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5 Star Review
By : 'Gerald'
Services : Letting( As a Owner )
Rent PCM : £100000
Would you recommend ? : Yes
Postcode : NN2
May 15, 2024
People found this helpful0
I rented out my one bedroom flat in kingsthorpe through Your Move It was fully managed by them They were professional and impeccable with their services as l live in London. They also sold the flat on my behalf with out any problems at all They were in constant communication with me... Read Full Review
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Gerald Anyiam said about Your Move
Services : Letting( As a Owner )Date: 15th May 2024
I rented out my one bedroom flat in kingsthorpe through Your Move It was fully managed by them They were professional and impeccable with their services as l live in London. They also sold the flat on my behalf with out any problems at all They were in constant communication with me throughout the sale A big thanks to Stephanie and Harry for their service and support throughout the sale
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Lulia, has helped with some ...
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5 Star Review
Iulia
By : 'Neal'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NN1
Aug 24, 2023
People found this helpful0
Lulia, has helped with some major problems on my property and helped restore faith in your move... Read Full Review
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Neal Lloyd said about Your Move
Services : Letting( As a Owner )Date: 24th Aug 2023
Lulia, has helped with some major problems on my property and helped restore faith in your move Northampton.
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Great ...
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5 Star Review
Kim
By : 'Chioma'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NN16
May 22, 2023
People found this helpful0
I have been a customer with Your Move for almost 2 years. Kim Wilson can be trusted to sort out your needs or any concerns promptly. Kim Wilson is the best agent there is. Thank you... Read Full Review
Comments (0)I have been a customer with Your Move for almost 2 years. Kim Wilson can be trusted to sort out your needs or any concerns promptly. Kim Wilson is the best agent there is.
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Chioma said about Your Move
Services : Letting( As a Tenant )Date: 22nd May 2023
I have been a customer with Your Move for almost 2 years. Kim Wilson can be trusted to sort out your needs or any concerns promptly. Kim Wilson is the best agent there is.
Thank you Kim.
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Called Iulia about an issue ...
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5 Star Review
Iulia
By : 'Jasmine'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NN16
May 4, 2023
People found this helpful0
Called Iulia about an issue and it was resolved in 24 hours! Very happy with her customer service and chris the plumber was very helpful... Read Full Review
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Jasmine said about Your Move
Services : Letting( As a Tenant )Date: 4th May 2023
Called Iulia about an issue and it was resolved in 24 hours! Very happy with her customer service and chris the plumber was very helpful too
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Very terrible Had to leave ...
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1 Star Review
By : 'Oluchi'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NN3
Mar 21, 2023
People found this helpful0
Very terrible Had to leave the property… When calling on them to view an issue no response unless an emergency…. Then charged a lot to clean the property…. Heaters not working properly… house is extremely colder than outside…. Doors weren't locking… called and mailed several times… no... Read Full Review
Comments (0)Very terrible
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Oluchi Okeke said about Your Move
Services : Letting( As a Tenant )Date: 21st Mar 2023
Very terrible
Had to leave the property…
When calling on them to view an issue no response unless an emergency…. Then charged a lot to clean the property….
Heaters not working properly… house is extremely colder than outside….
Doors weren't locking… called and mailed several times… no response.. we had to leave the property .. they only care about their profit not even the tenants well-being…
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Avoid if you care about your ...
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1 Star Review
By : 'Stuart'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : NN5
Jul 21, 2022
People found this helpful0
If you care about your property, then give this company a wide berth, especially if you only have one or a small number of properties. Some of the Staff are usually polite, but, not at all attentive and it can take ages to get issues resolved. They will give you the big sell about how good... Read Full Review
Comments (0)If you care about your property, then give this company a wide berth, especially if you only have one or a small number of properties.
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Stuart McDonagh said about Your Move
Services : Letting( As a Owner )Date: 21st Jul 2022
If you care about your property, then give this company a wide berth, especially if you only have one or a small number of properties.
Some of the Staff are usually polite, but, not at all attentive and it can take ages to get issues resolved.
They will give you the big sell about how good they are because they are backed by Your Move blah blah. All this means is that they are too big to care, you are too little to be worried about.
Letting Agents are mostly pretty poor for what you pay them, Hobbins Roberts are the worst I have come across in over 20 years of renting our properties.
Thank goodness we are moving back into our home, and we'll never have to go through this stress again.
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Jo was amazing helping us ...
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5 Star Review
Joe
By : 'Michele'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NN4
Dec 2, 2021
People found this helpful0
Jo was amazing helping us every step of the way to get our move done , we had a few challenges on the way but Jo was always at the end of the phone or email to help us , I would definitely recommend Jo and the team , Frank was great selling the house for us... Read Full Review
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Michele Rea said about Your Move
Services : Sales( As a Vendor )Date: 2nd Dec 2021
Jo was amazing helping us every step of the way to get our move done , we had a few challenges on the way but Jo was always at the end of the phone or email to help us , I would definitely recommend Jo and the team , Frank was great selling the house for us aswell
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Disgusting service. We were ...
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1 Star Review
By : 'Alyssa'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : NN4
Sep 1, 2021
People found this helpful1
Disgusting service. We were charged extortionate amounts for “end of tenancy cleaning” when our report stated that we had cleaned the house to a “reasonable standard. Images attached showed just how well they cleaned. The agents took weeks to reply, that's if they even bothered to. They were... Read Full Review
Attached Files
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Alyssa Mueller said about Your Move
Services : Letting( As a Tenant )Date: 1st Sep 2021
Disgusting service. We were charged extortionate amounts for “end of tenancy cleaning” when our report stated that we had cleaned the house to a “reasonable standard. Images attached showed just how well they cleaned. The agents took weeks to reply, that's if they even bothered to. They were rude over the phone. Our deposits took over two months to be given back to us, and even then we were not given anywhere near the full amount back. We didn't willingly change to this agent, but it was actually our landlords choice. Students please save your time and don't be mistreated by this company.
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Awful ...
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1 Star Review
By : 'Matt'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NN5
Aug 5, 2021
People found this helpful0
Very poor service. Have been chasing an update on the return of deposit for over a week. Have left various voice messages and have been promised a relevant staff member would phone me back, numerous times, but they never do. Emails are also, just ignored. Would not recommend this... Read Full Review
Comments (0)Very poor service. Have been chasing an update on the return of deposit for over a week. Have left various voice messages and have been promised a relevant staff member would phone me back, numerous times, but they never do.
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Matt said about Your Move
Services : Letting( As a Tenant )Date: 5th Aug 2021
Very poor service. Have been chasing an update on the return of deposit for over a week. Have left various voice messages and have been promised a relevant staff member would phone me back, numerous times, but they never do.
Emails are also, just ignored.
Would not recommend this company.
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Dreadful experience beware! ...
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1 Star Review
By : 'Sarah'
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : No
Postcode : NN2
Jan 18, 2021
People found this helpful0
Dreadful experience beware! I only used YourMove Hobin Roberts Agents on the Wellingborough Road, Northampton to find me a tenant in the Summer of 2020. They found me a tenant very quickly but at the time this was not difficult due to high demand. Main problems - 1. Before new Tenant... Read Full Review
Comments (0)Dreadful experience beware!
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Sarah Lamb said about Your Move
Services : Letting( As a Owner )Date: 18th Jan 2021
Dreadful experience beware!
I only used YourMove Hobin Roberts Agents on the Wellingborough Road, Northampton to find me a tenant in the Summer of 2020. They found me a tenant very quickly but at the time this was not difficult due to high demand.
Main problems -
1. Before new Tenant agreed, took property off Right Move without consulting me!
2. Before instruction we agreed changes to their Rental Agreement in writing. But in the end totally ignored! They signed Tenancy Agreement on my behalf which I had specifically banned them from doing!
3. The Inventory was carried out by a third party who missed items off the document and failed to correctly rectify when this was pointed out! Still don’t have a properly corrected inventory and had to agree the changes with my tenant directly. Could not speak to Inventory company directly and had to keep going through Agents which prolonged the agony.
After numerous emails to Bridge Street Director, he agreed reluctantly to refund the inventory fee!
4. No compensation offered for the fact they had ignored the agreed revised terms and had -
a) signed agreement on my behalf and in doing so had
b) included wrong address in the agreement (this was later changed when I pointed out the error)
5. Had completed Schedule 2 form to inform the Government I had a mortgage on the house - untrue! When I asked the Director why this had been done he wrote to tell me they stated I had a mortgage when I did not in case I got one in the future! Unbelievable!
6. When the problems began to appear I was passed from the Wellingborough Road office to the rental department in Bridge Street with gay abandon. Got the distinct impression was only interested in getting a tenant quick to get their money in and certainly not interested in customer relations at all!
Totally unprofessional would not touch again with a barge pole!
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Absolute disgrace tried ...
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1 Star Review
By : 'nathan'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : NN4
Jan 31, 2020
People found this helpful0
Absolute disgrace tried telling me i hadnt given a notice period for my tenancy to end futhermore keeping my deposit even thought i had mutiple letters from my landlord saying i needed to be out by the 28th even though my tenancy didnt end till the 30th. i got hassled by my landlord in the weeks... Read Full Review
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nathan said about Your Move
Services : Letting( As a Tenant )Date: 31st Jan 2020
Absolute disgrace tried telling me i hadnt given a notice period for my tenancy to end futhermore keeping my deposit even thought i had mutiple letters from my landlord saying i needed to be out by the 28th even though my tenancy didnt end till the 30th. i got hassled by my landlord in the weeks before to move out early so he could move his son in. He actually moved his son in before my tenancy was up while my stuff was still there and made moving out virtually impossible. I wanted a re-inburstment considering i payed for 12 months this i was cleary never going to get. The most disgraceful service i have ever recieved.
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1 Star Review
Sam
Ian
By : 'HCC'
Services : Sales( As a Vendor )
Sold price : £212500
Would you recommend ? : No
Postcode : NN1
Mar 30, 2018
People found this helpful5
BEWARE choosing Your Move Hobin Roberts estate agents in Northampton. I hope this review will alert future customers. It is shocking to my solicitor and I that this behaviour came from director level staff as it shows poor judgement, weak leadership and bad ethics. I was called at home even... Read Full Review
Comments (0)BEWARE choosing Your Move Hobin Roberts estate agents in Northampton. I hope this review will alert future customers.
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HCC said about Your Move
Services : Sales( As a Vendor )Date: 30th Mar 2018
BEWARE choosing Your Move Hobin Roberts estate agents in Northampton. I hope this review will alert future customers.
It is shocking to my solicitor and I that this behaviour came from director level staff as it shows poor judgement, weak leadership and bad ethics.
I was called at home even though my solicitor was dealing with my sale and threatened not once, but twice, by Ian Hobin with debt collectors. His threats had no bearing on the legalities or my solicitors advice to me. His threat was made to cover a fee discrepancy caused by a mistake at his company in their contract with me.
I checked before writing this and Ian Hobin as his surname suggests is one of the directors at Your Move Hobin Roberts. Happily as heavily pregnant, with a toddler running about and unpacking my whole household at the time both his calls went unanswered so I have never had to speak to this unpleasant sounding man.
I signed the Your Move Hobin Roberts contract which quoted their fee but when my solicitor received their invoice it was for substantially more. My solicitor looked into it and company told us it was their mistake. I told my solicitor and Sam Throw the agent who called me at home to say it was his mistake that I was not able to easily afford to pay for their mistake. I asked my solicitor to check the legal position. In the meantime Your Move Hobin Roberts informed my solicitor that the correct fee had been quoted on the Memo of Sale document. This was easily checked and was not the case as no fee is mentioned on the memo of sale.
Other than this there were other details - Selling my property I had picked a low, very fair price to gain a quick sale but made it clear to their agent, Sam Throw that I could not accept lower than this asking price as else I could not make my home move add up. When I received an offer I was under pressure from the Your Move Hobin Roberts office to accept it by reducing my price. I had to stand firm without their support.
The Your Move Hobin Roberts sales fee was not the lowest I received.
I had to double check my contract with Your Move Hobin Roberts with Sam Throw before signing it as of all the estate agent companies I dealt with in 2017 this company are the only ones to fill in the multiple agent fees on the client contract that you sign for single agent representation.
Your Move Hobin Roberts were also the only agent I dealt with who verbally quotes fees without the VAT.
Also I was told by Sam Throw that I was holding up the exchange date which I was told I had given them. Neither of these things were true and the buyer was in fact making more enquiries to my solicitor at the time.
From these points I felt the companies behaviour did not reflect that I was their client and not the buyers.
(Natasha Palczuk in the resolutions department was very good to deal with. I don't know how she survives in this terrible professional context but I'd like to give her credit.)
I hope this helps other people. I would NEVER use this company again or recommend it.
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This company makes profit on ...
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1 Star Review
Oliver
Gareth
By : 'Carola'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NN1
May 22, 2017
People found this helpful3
This company makes profit on your already cleaned apartment, when they do the survey when moving out. We had it real clean! We was encouraged to go away because all should take time. The only thing which we couldnt reach when we cleaned was between the glasses in the oven front. That they charged... Read Full Review
Comments on Agent Fees
90£ to clean an oven...!
Comments (0)This company makes profit on your already cleaned apartment, when they do the survey when moving out. We had it real clean!
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Carola said about Your Move
Services : Letting( As a Tenant )Date: 22nd May 2017
This company makes profit on your already cleaned apartment, when they do the survey when moving out. We had it real clean!
We was encouraged to go away because all should take time. The only thing which we couldnt reach when we cleaned was between the glasses in the oven front. That they charged 90� for to clean.
So incredibly badly treated.
Although the brooker Gareth Powell was really nice.
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I have used the landlord ...
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5 Star Review
Sam
Ben
By : 'NS'
Services : Sales( As a Vendor )
Sold price : £131000
Would you recommend ? : Yes
Postcode : NN4
Nov 25, 2016
People found this helpful2
I have used the landlord lettings services of Your Move (Northampton) for some years now, and this was the first time I used their residential sales service. It helped to know some of the team already, as I knew the service and communication would be of a high standard and the team would be well... Read Full Review
Comments on Agent Fees
Competitive fee
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NS said about Your Move
Services : Sales( As a Vendor )Date: 25th Nov 2016
I have used the landlord lettings services of Your Move (Northampton) for some years now, and this was the first time I used their residential sales service. It helped to know some of the team already, as I knew the service and communication would be of a high standard and the team would be well suited to sell one of my properties. I was happy with the way the team dealt with the various stages of the sale and kept me informed, namely Ben Taylor and Sam Throw. I would definitely recommend Your Move to friends and family, for sales or lettings as I can say I am a happy customer on both services!
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Fairly quick sale that went ...
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4 Star Review
Sam
By : 'MartinG'
Services : Sales( As a Vendor )
Sold price : £280000
Would you recommend ? : Yes
Postcode : NN4
Jul 22, 2016
People found this helpful0
Fairly quick sale that went through smoothly; staff we very helpful and at all times a pleasure to deal... Read Full Review
What agent could do to change your mind?
Fees were comparable to most other local agents.
Comments on Agent Fees
Fees were comparable to most other local agents.
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MartinG said about Your Move
Services : Sales( As a Vendor )Date: 22nd Jul 2016
Fairly quick sale that went through smoothly; staff we very helpful and at all times a pleasure to deal with.
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over all a good service, ...
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3 Star Review
Sam
By : 'john'
Services : Sales( As a Vendor )
Sold price : £295
Would you recommend ? : Yes
Postcode : NN4
Jul 3, 2016
People found this helpful0
over all a good service, communication could be a little better, friendly staff, did what was needed and sold within three weeks of agreement. thanks,would recomend if this is the service you... Read Full Review
What agent could do to change your mind?
cheaper options are available
Comments on Agent Fees
cheaper options are available
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john easthunsbury said about Your Move
Services : Sales( As a Vendor )Date: 3rd Jul 2016
over all a good service, communication could be a little better, friendly staff, did what was needed and sold within three weeks of agreement. thanks,would recomend if this is the service you require.
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Processed the sale in a ...
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5 Star Review
Sam
By : 'ziyad'
Services : Sales( As a Vendor )
Sold price : £98
Would you recommend ? : Yes
Postcode : NN1
Jun 13, 2016
People found this helpful0
Processed the sale in a smooth and effcicent manner Found me my asking price and was always available and... Read Full Review
What agent could do to change your mind?
fine
Comments on Agent Fees
fine
Comments (0)Processed the sale in a smooth and effcicent manner
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ziyad said about Your Move
Services : Sales( As a Vendor )Date: 13th Jun 2016
Processed the sale in a smooth and effcicent manner
Found me my asking price and was always available and helpful
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Many thanks to Sam and all ...
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5 Star Review
Sam
By : 'Ana'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NN4
Feb 11, 2016
People found this helpful0
Many thanks to Sam and all the staff at Your Move Northampton for making the sale of our property a very pleasant transaction. There was always a positive attitude from all of you and a prompt solution to any problem. We are impressed and satisfied with the speed and smoothness of the transaction. ... Read Full Review
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Ana said about Your Move
Services : Sales( As a Vendor )Date: 11th Feb 2016
Many thanks to Sam and all the staff at Your Move Northampton for making the sale of our property a very pleasant transaction. There was always a positive attitude from all of you and a prompt solution to any problem. We are impressed and satisfied with the speed and smoothness of the transaction. You definitely could find the right buyer for our property. Once again THANKS!!!
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I purchased 2 properties ...
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5 Star Review
Genevieve
Sam
By : 'Joliffe'
Services : Sales( As a Buyer )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : NN3
Nov 19, 2015
People found this helpful3
I purchased 2 properties through the respective agency which 1 was a buy to let.The service and professionalism in dealings both transactions was second to none.For my first acquisition of buy to let,the staff where able to rent out my property in less than a week after completion day.This meant I... Read Full Review
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Joliffe said about Your Move
Services : Sales( As a Buyer )Date: 19th Nov 2015
I purchased 2 properties through the respective agency which 1 was a buy to let.The service and professionalism in dealings both transactions was second to none.For my first acquisition of buy to let,the staff where able to rent out my property in less than a week after completion day.This meant I could start earning income straight away.Happy days for me.i definitely recommend this agency.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
For all complaints please email/call sam.throw@your-move.co.uk 01604 633272
Last updated at 12/15/2015, 11:38:33 AM by allAgents
