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Loughton, IG10
4.7/5, 100 Reviews
94% Recommended
88% sales valuation accuracy
100% letting valuation accuracy
95% sales fee satisfaction
90% letting fee satisfaction
Spencer Munson Property Services are residential Letting Agents.
The team are based in Loughton, Essex IG10 and specialise in Lettings, Sales and Property Management covering postcodes IG10, IG9, CM16, E4 and South West Essex.
Spencer Munson heads up the agency with over 30 years’ experience within th
e industry. He ensures that his ever expanding Lettings, Property Management and Sales teams share his personal approach and commitment to professionalism, reliability and great customer service.
"Exceptional..."
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5 Star Review
By : 'Jean'
Services : Letting(As a Tenant)
Rent PCM : £1900
Would you recommend ? : Yes
Postcode : IG9
Sep 21, 2020
People found this helpful1
Being new to the area and to renting I needed help at each stage of the process. The staff at Spencer Munson in Loughton were patient, informative and friendly throughout. I would be happy to recommend their services based on the level of care taken with me.
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Patricia Henrye
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 95% | £179,000 | £742,000 |
| Lettings | 100% | 90% | £850 | £2,900 |
Areas covered
- Buckhurst Hill
- CM16
- E4
- Epping
- IG10
- IG9
- London
- Loughton
- South West Essex
Address
Spencer Munson Property Services
128 High Road, Loughton, Essex
IG10 4BE
020 8502 2222
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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What more could I ask ...
5 Star Review
Sarah
By : 'Stuart'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : CM16
Apr 20, 2024
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People found this helpful0
Dealing with Sarah was easy, approachable and great communication. Very friendly and positive energy and showed us the property in a time suited to us after the busy work... Read Full Review
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Stuart said about Spencer Munson Property Services
Services : Letting( As a Tenant )Date: 20th Apr 2024
Dealing with Sarah was easy, approachable and great communication. Very friendly and positive energy and showed us the property in a time suited to us after the busy work day.
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I can't praise Sarah and ...
5 Star Review
Sarah
Sophie
By : 'Steve'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : IG10
Apr 16, 2024
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People found this helpful0
I can't praise Sarah and Sophie at Spencer Munson in Loughton enough, they were very professional and helpful throughout the process. I would highly recommend... Read Full Review
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Steve Mann said about Spencer Munson Property Services
Services : Letting( As a Tenant )Date: 16th Apr 2024
I can't praise Sarah and Sophie at Spencer Munson in Loughton enough, they were very professional and helpful throughout the process. I would highly recommend them!
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Great ...
5 Star Review
Spencer
Annie
By : 'Intel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E4
Feb 14, 2024
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People found this helpful0
Brogan was very nice to us and followed up to ensure viewings were available to us once one was not successful.Mr. Spencer was warm and welcoming to us. Annie was great in showing us the property we obtained. The agency was overall professional and helpful in the transition to our new home. Very... Read Full Review
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Intel Reid said about Spencer Munson Property Services
Services : Letting( As a Tenant )Date: 14th Feb 2024
Brogan was very nice to us and followed up to ensure viewings were available to us once one was not successful.Mr. Spencer was warm and welcoming to us. Annie was great in showing us the property we obtained. The agency was overall professional and helpful in the transition to our new home. Very excellent customer service
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Very friendly and ...
5 Star Review
Spencer
Anni
By : 'Patricia'
Services : Letting( As a Owner )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : IG8
Nov 30, 2023
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People found this helpful0
Very friendly and professional people. I was very nervous as it was the first time that I Rented my property. Spencer gave me some tips Anni was very thorough and always returned my calls or answered my emails Would chose to use they services... Read Full Review
Comments (0)Very friendly and professional people.
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Patricia Henrye said about Spencer Munson Property Services
Services : Letting( As a Owner )Date: 30th Nov 2023
Very friendly and professional people.
I was very nervous as it was the first time that I
Rented my property. Spencer gave me some tips
Anni was very thorough and always returned my calls or answered my emails
Would chose to use they services again
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Excenny service from start to ...
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5 Star Review
Sarah
Spencer
By : 'Chyna'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IG10
Oct 16, 2024
People found this helpful0
Me and my partner recently started renting a property through Spencer Munson and we can't thank them enough. From the first viewing to actually getting the keys for the property, we were treated with such care, patience and efficiency. Every single team member that we came across (including... Read Full Review
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Chyna said about Spencer Munson Property Services
Services : Letting( As a Tenant )Date: 16th Oct 2024
Me and my partner recently started renting a property through Spencer Munson and we can't thank them enough. From the first viewing to actually getting the keys for the property, we were treated with such care, patience and efficiency. Every single team member that we came across (including Sarah, Spencer and Niketa) were so lovely and helpful! This really made us feel at ease as this was our first time renting a property. I'd highly recommend using there services and would definitely use them again in the future!
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Unimpressed ...
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1 Star Review
By : 'S'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1650
Would you recommend ? : No
Postcode : IG10
Aug 29, 2024
People found this helpful0
Very rude and obnoxious staff, I showed interest in a property and receptionist/agent coordinator was very patronising and smug, unsure if she was having a bad day, however by the looks of google reviews, I am not surprised. I would certainly not recommend this company, it's clear they do... Read Full Review
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S said about Spencer Munson Property Services
Services : Letting( As a Prospective Landlord/Tenant )Date: 29th Aug 2024
Very rude and obnoxious staff, I showed interest in a property and receptionist/agent coordinator was very patronising and smug, unsure if she was having a bad day, however by the looks of google reviews, I am not surprised. I would certainly not recommend this company, it's clear they do not know how to communicate professionally, her name was Sharon. Generally speaking I do not leave reviews.
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5 Star Review
By : 'Stuart'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : IG10
Aug 2, 2022
People found this helpful0
Annie was knowledgeable about the property, honest and understood the local housing market well. Her personality was personable and... Read Full Review
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Stuart Clarke said about Spencer Munson Property Services
Services : Letting( As a Owner )Date: 2nd Aug 2022
Annie was knowledgeable about the property, honest and understood the local housing market well. Her personality was personable and engaging.
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Mark Deudney at Spencer ...
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5 Star Review
By : 'EW'
Services : Sales( As a Buyer )
Sold price : £615000
Would you recommend ? : Yes
Postcode : IG10
Dec 24, 2021
People found this helpful0
Mark Deudney at Spencer Munson provided great advice, tips, recommendations and support. Communication was always excellent. The guidance during the process of purchasing my house was clear and always helpful. Excellent estate... Read Full Review
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EW said about Spencer Munson Property Services
Services : Sales( As a Buyer )Date: 24th Dec 2021
Mark Deudney at Spencer Munson provided great advice, tips, recommendations and support. Communication was always excellent. The guidance during the process of purchasing my house was clear and always helpful. Excellent estate agent.
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Renting in ...
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5 Star Review
Spencer
By : 'K'
Services : Letting( As a Tenant )
Rent PCM : £2900
Would you recommend ? : Yes
Postcode : IG10
Dec 17, 2021
People found this helpful0
Spencer was extremely helpful in sorting out this tenancy. It works really well when they manage the whole process. They are very knowledgeable about renting in the local area and very happy to give ongoing advice and support. We found the rental process very straightforward with their... Read Full Review
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K said about Spencer Munson Property Services
Services : Letting( As a Tenant )Date: 17th Dec 2021
Spencer was extremely helpful in sorting out this tenancy. It works really well when they manage the whole process. They are very knowledgeable about renting in the local area and very happy to give ongoing advice and support. We found the rental process very straightforward with their help.
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Excellent service. I found ...
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5 Star Review
By : 'Mark'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG10
Dec 15, 2021
People found this helpful0
Excellent service. I found the team at Spencer Munson really helpful and made selling our property a smooth process. Thank... Read Full Review
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Mark W said about Spencer Munson Property Services
Services : Sales( As a Vendor )Date: 15th Dec 2021
Excellent service. I found the team at Spencer Munson really helpful and made selling our property a smooth process. Thank you
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A truly exceptional, personal ...
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5 Star Review
By : 'Jason'
Services : Sales( As a Vendor )
Sold price : £435000
Would you recommend ? : Yes
Postcode : IG8
Oct 15, 2021
People found this helpful0
A truly exceptional, personal service. The sale of our house and the lengthy period it took for us to find our new home couldn't have been managed and supported better by Mark. He was clear, concise, supportive and knowledgeable throughout. Thank you so much for all of your... Read Full Review
Comments (0)A truly exceptional, personal service.
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Jason Yantin said about Spencer Munson Property Services
Services : Sales( As a Vendor )Date: 15th Oct 2021
A truly exceptional, personal service.
The sale of our house and the lengthy period it took for us to find our new home couldn't have been managed and supported better by Mark. He was clear, concise, supportive and knowledgeable throughout.
Thank you so much for all of your help.
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Absolutely outstanding ...
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5 Star Review
By : 'Jacqi'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG9
Jun 26, 2021
People found this helpful0
Absolutely outstanding Service from Spencer Munson. Living abroad and selling a property in the UK has it's challenges, however, Mark and the team at SM went above and beyond to make this as seamless as possible and totally stress free. Mark's ability to navigate the sales /... Read Full Review
Comments (0)Absolutely outstanding Service from Spencer Munson.
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Jacqi said about Spencer Munson Property Services
Services : Sales( As a Vendor )Date: 26th Jun 2021
Absolutely outstanding Service from Spencer Munson.
Living abroad and selling a property in the UK has it's challenges, however, Mark and the team at SM went above and beyond to make this as seamless as possible and totally stress free.
Mark's ability to navigate the sales / purchase process, and find solutions for everything that we encountered, while selling my house, was outstanding.
Thanks to all at Spence Munson
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Material help to move things ...
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5 Star Review
By : 'Andrea'
Services : Sales( As a Buyer )
Sold price : £340000
Would you recommend ? : Yes
Postcode : E13
Apr 5, 2021
People found this helpful0
Mark Deudney and his team (specially Carol and Sharon) were fantastic during my house purchase. They truly acted in the best interest of the transaction itself, working incredibly hard (and being patient with my endless calls and emails) to move things along and to act as a communication bridge... Read Full Review
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Andrea Lelo said about Spencer Munson Property Services
Services : Sales( As a Buyer )Date: 5th Apr 2021
Mark Deudney and his team (specially Carol and Sharon) were fantastic during my house purchase. They truly acted in the best interest of the transaction itself, working incredibly hard (and being patient with my endless calls and emails) to move things along and to act as a communication bridge with the seller and it's solicitors, whenever things got delayed. They went beyond expectations to make things happen effectively and timely. They were comprehensive of my time pressure and needs and ultimately it was their hard work that allowed the exchange and completion to occur in time and within schedule. Many thanks to all the Spencer Munson Loughton Office team. You have been material part of one of the most important achievements in my life and for that I couldn't be thankful enough.
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Exceptional ...
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5 Star Review
By : 'Jean'
Services : Letting( As a Tenant )
Rent PCM : £1900
Would you recommend ? : Yes
Postcode : IG9
Sep 21, 2020
People found this helpful1
Being new to the area and to renting I needed help at each stage of the process. The staff at Spencer Munson in Loughton were patient, informative and friendly throughout. I would be happy to recommend their services based on the level of care taken with... Read Full Review
Comments (0)Being new to the area and to renting I needed help at each stage of the process. The staff at Spencer Munson in Loughton were patient, informative and friendly throughout.
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Jean Owen said about Spencer Munson Property Services
Services : Letting( As a Tenant )Date: 21st Sep 2020
Being new to the area and to renting I needed help at each stage of the process. The staff at Spencer Munson in Loughton were patient, informative and friendly throughout.
I would be happy to recommend their services based on the level of care taken with me.
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My wife and I bought our ...
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5 Star Review
By : 'Marco'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : IG10
Feb 25, 2020
People found this helpful0
My wife and I bought our second property through Spencer Munson (Loughton) and, although the transaction wasn't the smoothest and took almost a year (not the agency's fault), we always felt we were in good hands. Always there to advice when needed and ready to answer any questions with ... Read Full Review
Comments (0)My wife and I bought our second property through Spencer Munson (Loughton) and, although the transaction wasn't the smoothest and took almost a year (not the agency's fault), we always felt we were in good hands.
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Marco Pagano said about Spencer Munson Property Services
Services : Sales( As a Buyer )Date: 25th Feb 2020
My wife and I bought our second property through Spencer Munson (Loughton) and, although the transaction wasn't the smoothest and took almost a year (not the agency's fault), we always felt we were in good hands.
Always there to advice when needed and ready to answer any questions with a smile, Mark is a trustworthy agent and a consummate professional who will go the extra mile to make sure his clients are happy and satisfied.
Would highly recommend.
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I have just sold a flat ...
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5 Star Review
By : 'Ian'
Services : Sales( As a Vendor )
Sold price : £355000
Would you recommend ? : Yes
Postcode : E17
Feb 3, 2020
People found this helpful0
I have just sold a flat through Spencer Munson and was very pleased with the efficient way they dealt with the sale. We were very impressed with the way Mark Deudney handled the sale he was always available to answer any questions and it all went through quickly and smoothly. Thank... Read Full Review
Comments (1)I have just sold a flat through Spencer Munson and was very pleased with the efficient way they dealt with the sale. We were very impressed with the way Mark Deudney handled the sale he was always available to answer any questions and it all went through quickly and smoothly.
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Ian Newland said about Spencer Munson Property Services
Services : Sales( As a Vendor )Date: 3rd Feb 2020
I have just sold a flat through Spencer Munson and was very pleased with the efficient way they dealt with the sale. We were very impressed with the way Mark Deudney handled the sale he was always available to answer any questions and it all went through quickly and smoothly.
Thank You
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By : Mark Deudney
Feb 3, 2020Thank you for your kind words. We try hard to keep sales moving forward and updating the owners and buyers and am pleased that everything went so smoothly with your...
Good communication and ...
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5 Star Review
By : 'g'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E17
Jan 6, 2020
People found this helpful0
Good communication and service and were helpful through the stages to completion, I would recommend them for sales and... Read Full Review
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g singleton said about Spencer Munson Property Services
Services : Sales( As a Vendor )Date: 6th Jan 2020
Good communication and service and were helpful through the stages to completion, I would recommend them for sales and lettings.
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STAY AWAY! I trusted the ...
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1 Star Review
Anni
By : 'Ahmet'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : IG9
Sep 12, 2019
People found this helpful1
STAY AWAY! I trusted the positive comments I read here before we rented a place through Spencer Munson in July. Don't make the same mistake as our experience with them has been nothing but a DISASTER! When we viewed the property, we noticed there were some maintenance needed to be done... Read Full Review
Comments (0)STAY AWAY! I trusted the positive comments I read here before we rented a place through Spencer Munson in July. Don't make the same mistake as our experience with them has been nothing but a DISASTER!
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Ahmet Genc said about Spencer Munson Property Services
Services : Letting( As a Tenant )Date: 12th Sep 2019
STAY AWAY! I trusted the positive comments I read here before we rented a place through Spencer Munson in July. Don't make the same mistake as our experience with them has been nothing but a DISASTER!
When we viewed the property, we noticed there were some maintenance needed to be done and they promised everything would be fixed before we move in the beginning of July. We loved the house and thought the basic maintenance would have to be done regardless as it's the law. Our mistake was to trust their word. It's now been 3 months since we moved in today and ABSOLUTELY NO MAINTENANCE has been done other than some gardening which wasn't completed either.
Kitchen cupboards are broken, Window blinds are broken some missing rails, bathroom sink is cracked and mouldy, kitchen drawers are stuck so we can't even use them, garden slabs are out of their place, kitchen sink is bent which makes the water stagnate there and the whole house smells because of it. There is so much more basic work needed all around the house that was promised to be fixed!
These are just some of the issues we raised immediately after we moved in and they didn't do anything. They only reply to us when they feel like it, won't answer our calls and they keep stalling us with excuses. Our point of contact was Anni first, then Lisa took over. Either of them did absolutely nothing to solve our problem. Still waiting for basic maintenance after 3 months. Why am I paying for a kitchen whose draws and cupboards I can't use because they're broken or stuck? Next step will be taking legal action. I'll update my comment here. If anyone needs more information about how bad our experience has been or to see the state of the house they are forcing us to live in, do get in touch and I'll give all the details.
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Great customer service and ...
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5 Star Review
By : 'Ria'
Services : Sales( As a Buyer )
Sold price : £635000
Would you recommend ? : Yes
Postcode : IG10
Jan 3, 2019
People found this helpful0
Mark was very helpful during our house purchase. He always responded in a timely manner and kept us well informed throughout the process. We would definetely recommend using this agent they provide great customer... Read Full Review
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Ria said about Spencer Munson Property Services
Services : Sales( As a Buyer )Date: 3rd Jan 2019
Mark was very helpful during our house purchase. He always responded in a timely manner and kept us well informed throughout the process. We would definetely recommend using this agent they provide great customer service.
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5 Star Review
By : 'batterseadog'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : IG10
Dec 28, 2018
People found this helpful0
Thoroughly recommend this professional, accurate, thorough and caring team. As a landlord you could not ask for a better service, never a days worry in all the years I've been with... Read Full Review
Comments on Agent Fees
No better or worse than any other agent, you get what you pay for
Comments (0)Thoroughly recommend this professional, accurate, thorough and caring team.
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batterseadog said about Spencer Munson Property Services
Services : Letting( As a Owner )Date: 28th Dec 2018
Thoroughly recommend this professional, accurate, thorough and caring team.
As a landlord you could not ask for a better service, never a days worry in all the years I've been with them.
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