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Cheam Village, SM3
4.4/5, 18 Reviews
78% Recommended
79% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
Welcome to Fine & Country Cheam, we offer luxury properties for sale and to rent within the County of Surrey. Our very specialist regional knowledge of this specific market ensures that you receive the very best service, whether you are buying or selling a property in Cheam or surrounding regions.
Our local knowl
edge of Surrey and more specifically the luxury property market within the Cheam region enables us to deliver the best results possible.
Our sophisticated marketing technologies and our experienced team of knowledgeable agents in our Cheam office combine to deliver an outstanding estate agency experience.
Please contact the Cheam office on 020 8770 3377 or at cheam@fineandcountry.com to either find your ideal property or to sell your valued home. The Fine & Country Cheam branch also offers a free valuation service if you are thinking of selling.
"Excellent move experience..."
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5 Star Review
By : 'Karen'
Services : Sales(As a Vendor)
Sold price : £975000
Would you recommend ? : Yes
Postcode : SM2
Jun 16, 2020
People found this helpful0
Excellent move experience from start to finish from FAC CheAm Branch. Even during lockdown the service we received was exemplary. Would definitely recommend their services to all.
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Latest Reviews
Elizabeth Nurser
Stephen cunningham
Satisfied customer
Sarah Farncombe
Rupert Bolingbroke
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 79% | 100% | £345,000 | £1,865,000 |
| Lettings | 0% | 0% | £0 | £0 |
Areas covered
- KT17
- KT18
- KT19
- KT21
- SM1
- SM2
- SM3
- SM4
- SM5
- SM6
- SM7
Address
Fine & Country
28 Ewell Road, Cheam Village, Surrey
SM3 8BU
020 8770 3377
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Fine & Country Branches (View All 181)
Sam and Sharon were really ...
5 Star Review
Samantha
By : 'Elizabeth'
Services : Sales( As a Vendor )
Sold price : £1865000
Would you recommend ? : No
Postcode : SM2
Apr 29, 2024
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People found this helpful0
Sam and Sharon were really helpful with the sale of our property dealing well with any problems that arose... Read Full Review
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Elizabeth Nurser said about Fine & Country
Services : Sales( As a Vendor )Date: 29th Apr 2024
Sam and Sharon were really helpful with the sale of our property dealing well with any problems that arose .
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We were extremely happy with ...
5 Star Review
Samantha
By : 'Stephen'
Services : Sales( As a Vendor )
Sold price : £1575000
Would you recommend ? : Yes
Postcode : SM2
Jul 4, 2022
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People found this helpful0
We were extremely happy with the initial advice and quick sale achieved by the team at the Cheam Office.. Their valuation was higher than we expected and they achieved it and in less than two weeks. Very smooth sale from start to... Read Full Review
Comments (0)We were extremely happy with the initial advice and quick sale achieved by the team at the Cheam Office..
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Stephen cunningham said about Fine & Country
Services : Sales( As a Vendor )Date: 4th Jul 2022
We were extremely happy with the initial advice and quick sale achieved by the team at the Cheam Office..
Their valuation was higher than we expected and they achieved it and in less than two weeks.
Very smooth sale from start to completion.
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I cannot rate Adrian and his ...
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5 Star Review
By : 'Satisfied'
Services : Sales( As a Vendor )
Sold price : £875000
Would you recommend ? : No
Postcode : KT23
Apr 22, 2021
People found this helpful0
I cannot rate Adrian and his team more highly. From the initial appointment to the preparation of excellent marketing materials to the keeping in touch by the sales team, particularly Jonathan Walugembe all was as good an experience as it could be. The photographs were outstanding. Would highly... Read Full Review
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Satisfied customer said about Fine & Country
Services : Sales( As a Vendor )Date: 22nd Apr 2021
I cannot rate Adrian and his team more highly. From the initial appointment to the preparation of excellent marketing materials to the keeping in touch by the sales team, particularly Jonathan Walugembe all was as good an experience as it could be. The photographs were outstanding. Would highly recommend. Thankyou very much.
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Thank you to Adrian, Sharon, ...
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5 Star Review
By : 'Sarah'
Services : Sales( As a Vendor )
Sold price : £565000
Would you recommend ? : Yes
Postcode : SM5
Apr 6, 2021
People found this helpful0
Thank you to Adrian, Sharon, Riley and Jane at the Cheam office for their excellent service. I was particularly impressed by how proactive they were and how well they kept me informed throughout my sale. Thanks... Read Full Review
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Sarah Farncombe said about Fine & Country
Services : Sales( As a Vendor )Date: 6th Apr 2021
Thank you to Adrian, Sharon, Riley and Jane at the Cheam office for their excellent service. I was particularly impressed by how proactive they were and how well they kept me informed throughout my sale. Thanks again.
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Very shady Cheam/London ...
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1 Star Review
By : 'Rupert'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SM3
Apr 5, 2021
People found this helpful0
Cheam/London office, no one replied to my emails viz zoopla or direct to office. I then called and got "Joel" who said he would send me details and didn't. I then got Sharon who finally did do what she said she would do. But thereafter, got no further assistance from her with any... Read Full Review
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Rupert Bolingbroke said about Fine & Country
Services : Sales( Prospective Vendor/Buyer )Date: 5th Apr 2021
Cheam/London office, no one replied to my emails viz zoopla or direct to office. I then called and got "Joel" who said he would send me details and didn't. I then got Sharon who finally did do what she said she would do. But thereafter, got no further assistance from her with any meaningful replies to questions about a property. And at a site viewing, she rudely refused us parking and could not answer questions about the site. Pretty shocking quality from customer service, sales, and estate agent perspectives and I would warn people to be very careful any properties this lot have (which is not many thankfully)
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Very helpful professional ...
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5 Star Review
By : 'Mohammad'
Services : Sales( As a Vendor )
Sold price : £670000
Would you recommend ? : Yes
Postcode : SM2
Jul 9, 2020
People found this helpful0
Very helpful professional team. Helped and guide us through the process and during the lockdown. We had a offer on our property within two weeks which helped us secure the property we... Read Full Review
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Mohammad said about Fine & Country
Services : Sales( As a Vendor )Date: 9th Jul 2020
Very helpful professional team. Helped and guide us through the process and during the lockdown. We had a offer on our property within two weeks which helped us secure the property we wanted.
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Excellent move experience ...
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5 Star Review
By : 'Karen'
Services : Sales( As a Vendor )
Sold price : £975000
Would you recommend ? : Yes
Postcode : SM2
Jun 16, 2020
People found this helpful0
Excellent move experience from start to finish from FAC CheAm Branch. Even during lockdown the service we received was exemplary. Would definitely recommend their services to... Read Full Review
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Karen Fitzpatrick said about Fine & Country
Services : Sales( As a Vendor )Date: 16th Jun 2020
Excellent move experience from start to finish from FAC CheAm Branch. Even during lockdown the service we received was exemplary. Would definitely recommend their services to all.
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Throughout our whole time at ...
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5 Star Review
By : 'Jesuthasan'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT17
Aug 5, 2019
People found this helpful0
Throughout our whole time at Fine and Country, we dealt with the lovely Sharon. In this process of finding a house, Sharon was very helpful and was always on hand with any questions we had! She understood exactly what my family and I were looking for and put our opinions and preferences first. She... Read Full Review
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Jesuthasan and Mary George said about Fine & Country
Services : Sales( As a Buyer )Date: 5th Aug 2019
Throughout our whole time at Fine and Country, we dealt with the lovely Sharon. In this process of finding a house, Sharon was very helpful and was always on hand with any questions we had! She understood exactly what my family and I were looking for and put our opinions and preferences first. She went above and beyond to help us with our search. We would definitely recommend Fine and Country, as they supported us through the whole process, right until the end!
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First class sales ...
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5 Star Review
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM2
May 23, 2019
People found this helpful0
Excellent service from first meeting through management of the process to final sale. I have high standards and Fine & Country consistently exceeded these. I would very strongly recommend them from a seller's... Read Full Review
Comments on Agent Fees
Good. At the low end and no need to haggle to get them there.
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John K said about Fine & Country
Services : Sales( As a Vendor )Date: 23rd May 2019
Excellent service from first meeting through management of the process to final sale. I have high standards and Fine & Country consistently exceeded these. I would very strongly recommend them from a seller's perspective.
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Fantastic Service on a drawn ...
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5 Star Review
By : 'Shearwater'
Services : Sales( As a Vendor )
Sold price : £506000
Would you recommend ? : Yes
Postcode : SM1
Apr 8, 2019
People found this helpful0
My wife and I would like to thank all the staff at Fine and Country Cheam branch. They were fantastic in selling out property in challenging times, and also finding us a fantastic new home which meet the demanding needs of our disabled son. They were extremely professional and so brilliant as we... Read Full Review
Comments on Agent Fees
Based upon the work Fine and Country did for us and the level of service we are extremely happy with the fees.
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Shearwater to Belmont Rise said about Fine & Country
Services : Sales( As a Vendor )Date: 8th Apr 2019
My wife and I would like to thank all the staff at Fine and Country Cheam branch. They were fantastic in selling out property in challenging times, and also finding us a fantastic new home which meet the demanding needs of our disabled son. They were extremely professional and so brilliant as we kept asking for family members who all visited at different times to view the property.
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Excellent ...
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5 Star Review
By : 'Terry'
Services : Sales( As a Vendor )
Sold price : £635000
Would you recommend ? : Yes
Postcode : KT20
Feb 12, 2019
People found this helpful0
Thanks to Adrian,Jane and all the team at Fine & Country Cheam for all their hard work on the sale of our property,in a very difficult market. We had already tried several agents before F&C but they were by far the most professional and kept us informed every step of the way, which had been ... Read Full Review
Comments on Agent Fees
Very fair negotiation of fees
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Terry said about Fine & Country
Services : Sales( As a Vendor )Date: 12th Feb 2019
Thanks to Adrian,Jane and all the team at Fine & Country Cheam for all their hard work on the sale of our property,in a very difficult market. We had already tried several agents before F&C but they were by far the most professional and kept us informed every step of the way, which had been a major problem with other agents.
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Super ...
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5 Star Review
By : 'Gee'
Services : Sales( As a Buyer )
Sold price : £938
Would you recommend ? : Yes
Postcode : SM1
Jan 10, 2019
People found this helpful0
We have purchased a property via Scott, and from beginning to end he has been amazing. We've now dealt with over 9 professionals (estate agents, various lawyers) and Scott has been the most out standing. He has been diligent, calm, informative and incredibly hard working. He has made a... Read Full Review
Comments on Agent Fees
NA
Comments (0)We have purchased a property via Scott, and from beginning to end he has been amazing. We've now dealt with over 9 professionals (estate agents, various lawyers) and Scott has been the most out standing.
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Gee said about Fine & Country
Services : Sales( As a Buyer )Date: 10th Jan 2019
We have purchased a property via Scott, and from beginning to end he has been amazing. We've now dealt with over 9 professionals (estate agents, various lawyers) and Scott has been the most out standing.
He has been diligent, calm, informative and incredibly hard working. He has made a stressful situation into an absolute delight.
He is an asset to the company.
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"Great soft ...
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4 Star Review
By : 'R'
Services : Sales( As a Vendor )
Sold price : £345000
Would you recommend ? : Yes
Postcode : SM2
Dec 13, 2018
People found this helpful0
Saw value in using tried and tested methods (Actual people selling houses) and was gratified to realise that this faith was not misplaced.....professional throughout, making the process less stressful (Actually stress free) than was necessary. Would have rated 5 star save for my own stubbornness... Read Full Review
Comments on Agent Fees
Not the cheapest, but competitive. Retrospectively with the service proved, good value.
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R M D said about Fine & Country
Services : Sales( As a Vendor )Date: 13th Dec 2018
Saw value in using tried and tested methods (Actual people selling houses) and was gratified to realise that this faith was not misplaced.....professional throughout, making the process less stressful (Actually stress free) than was necessary. Would have rated 5 star save for my own stubbornness that improvements can always be made.
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Thank ...
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5 Star Review
By : 'Paul'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM2
Aug 19, 2018
People found this helpful1
A big thank you to Adrian and Jane for there help and advice when selling my property . They have both been so professional in every way . I feel having dealt with several agents with my onward purchase that Fine & Country are in different league. I wish them every success in the future... Read Full Review
Comments (0)A big thank you to Adrian and Jane for there help and advice when selling my property .
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Paul Porter said about Fine & Country
Services : Sales( As a Vendor )Date: 19th Aug 2018
A big thank you to Adrian and Jane for there help and advice when selling my property .
They have both been so professional in every way .
I feel having dealt with several agents with my onward purchase that Fine & Country are in different league. I wish them every success in the future
Thank you all
Paul Porter
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All staff at the Cheam branch ...
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5 Star Review
By : 'A'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM3
Feb 25, 2018
People found this helpful0
All staff at the Cheam branch were extremely helpful and professional at all times. I dealt mainly with Adrian and Jane but also with Katarina all of whom were always ready to assist with any problem regarding the sale and keeping me up to date with what was happening. Many thanks to all of... Read Full Review
Comments on Agent Fees
As expected
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A satified customer! said about Fine & Country
Services : Sales( As a Vendor )Date: 25th Feb 2018
All staff at the Cheam branch were extremely helpful and professional at all times. I dealt mainly with Adrian and Jane but also with Katarina all of whom were always ready to assist with any problem regarding the sale and keeping me up to date with what was happening. Many thanks to all of them.
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I would say that Katarina is ...
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4 Star Review
By : 'Howard'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM2
Nov 17, 2017
People found this helpful0
I would say that Katarina is a consummate professional, dedicated to her work, who always acts with her clients' best interests at heart. One can feel confident that Katarina will always show a home to a prospective buyer in the best-possible manner. She has been assiduous in vetting... Read Full Review
Comments on Agent Fees
Reasonable fees were negotiated with Branch Manager, Adrian Macleay-Wood.
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Howard said about Fine & Country
Services : Sales( As a Vendor )Date: 17th Nov 2017
I would say that Katarina is a consummate professional, dedicated to her work, who always acts with her clients' best interests at heart. One can feel confident that Katarina will always show a home to a prospective buyer in the best-possible manner. She has been assiduous in vetting applicants so as to thoroughly understand their true position in relation to the purchase and to communicate this information clearly to the seller. Katarina used her considerable experience to urge parties along when the pace of the transaction slowed without good reason.
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I would highly recommend ...
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5 Star Review
By : 'Dr.'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM7
Apr 25, 2017
People found this helpful0
I would highly recommend Adrian and his team - they have been highly professional and generally very helpful and friendly with good communication at all times - they also sold our house very quickly (!) and liaised well with our solicitors and the buyers to ensure everything went... Read Full Review
Comments on Agent Fees
reasonable
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Dr. Toni Nussbaum said about Fine & Country
Services : Sales( As a Vendor )Date: 25th Apr 2017
I would highly recommend Adrian and his team - they have been highly professional and generally very helpful and friendly with good communication at all times - they also sold our house very quickly (!) and liaised well with our solicitors and the buyers to ensure everything went smoothly
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I viewed a property in ...
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1 Star Review
By : 'Ghost'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : KT1
Jun 1, 2016
People found this helpful5
I viewed a property in Worcester Park, Surrey being sold and marketed by Fine & Country, Cheam. The property was initially listed as 'Offers over £775k'. There was an open viewing day booked for the 7th of May however I was told by Fine & Country that it be pushed back 2 weeks to the... Read Full Review
Comments on Agent Fees
Can't comment as I am not selling with them.
Comments (0)I viewed a property in Worcester Park, Surrey being sold and marketed by Fine & Country, Cheam. The property was initially listed as 'Offers over £775k'. There was an open viewing day booked for the 7th of May however I was told by Fine & Country that it be pushed back 2 weeks to the 27th of May, enough time to attract more buyers!
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Ghost Writer said about Fine & Country
Services : Sales( Prospective Vendor/Buyer )Date: 1st Jun 2016
I viewed a property in Worcester Park, Surrey being sold and marketed by Fine & Country, Cheam. The property was initially listed as 'Offers over £775k'. There was an open viewing day booked for the 7th of May however I was told by Fine & Country that it be pushed back 2 weeks to the 27th of May, enough time to attract more buyers!
When i finally set foot in the property to view, I saw Fine & Country's local mortgage advisor sitting by a table. I was asked to speak to her and was under the impression that this was mandatory in order to qualify my offer. I was asked to submit an offer (if interested) on the Monday following the viewing. I made an offer in excess of £35k higher than the minimal asking price. The offer was submitted through an electronic bid form. Despite filling in the form, providing evidence of my MAIP, solicitor's details, and proof that I am proceed-able, I was asked to provide my "best and final offer" by the close of play Wednesday via email. The Sales Negotiator responsible did not provide any details as to why I was expected to put a "best and final" offer or what price range was the vendor looking at, but did ask me to provide my 'best and final' offer using the electronic bid form as opposed to via email, which contradicts what she asked for earlier.
As I was really keen about the house, I increased my offer further (in total this was way over the minimal asking price). I was also pushed by Fine & Country Cheam to pop by their office and speak to their mortgage advisor to qualify my offer. I therefore had to take time off work and speak to the advisor on the Tuesday, the same day I submitted the offer. The Advisor was ready to apply for another MAIP to match the existing one that I had, before I noticed what she was doing and had to stop her before going through another unnecessary credit check.
I chased up Fine & Country the following 2 days regarding my offer, and did not hear from them. I finally got a call from them advising that someone offered £5k higher and if I wanted to increase the offer. I increased by a further £10k. The next day I was told by someone from Fine & Country that they suspected the vendor was speaking with another estate agent who valued the property higher. It turned out that Fine & Country, Cheam (the sole agents from my knowledge) increased the price to £950k over that weekend.
As a result, I also missed out on another property that I viewed a week earlier as I focused my attention and efforts on this one. My property that I am selling is under offer and I had to keep the estate agents and buyers on hold until I knew the outcome of this property.
The experience that I had was very disappointing. I received no guidance from the Sale Negotiator regarding what offers would secure a nod from the vendor, I was kept in the dark and out of the loop as to what was going on, and more importantly have lost confidence in local estate agents operating in the Worcester Park and have reason to believe that they are contributing significantly to an artificial property price cartel in certain roads and areas.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Fine and Country, Cheam Village is part of GFEA Ltd and is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One – Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two – Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three – Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk
Stage Four – The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43- 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk
Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
•you must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
•the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
•the Property Ombudsman recommends paying any outstanding fees on a without prejudice basis to avoid late-payment charges and/or further action.
Last updated at 7/10/2023, 3:06:39 AM by allAgents
