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London, W1B
1/5, 4 Reviews
25% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
25% letting fee satisfaction
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"JLL provided the very worst..."
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1 Star Review
By : 'Tiggy'
Services : Letting(Accounts)
Would you recommend ? : No
Postcode : NW1
24 Feb 2020
People found this helpful1
JLL provided the very worst possible service. I own a property on the Crown Estate which is now managed by JLL. I telephoned the company for an up-to-date record of my service and ground rent charges. None of the company's employees whom I spoke with over the course of approximately an hour knew that JLL now manages the Crown Estate portfolio until I explained this to them in lengthy detail. The first four employees were unable to say which division could provide me with the information I needed. I finally spoke with Aileen in accounts who, after two extremely convoluted telephone conversations, provided me with the incorrect telephone number for JLL's residential accounts division. This, not before speaking with telephone operator, Sam, who felt it appropriate not to apologise for the extensive time-wasting exercise that this morning has been for me, but to try to place the blame on my shoulders for not giving JLL the correct details in the first place. Unbelievable but true. Apparently, once JLL finally recognises that it does actually manage a particular property portfolio, it then needs more information that just the house number, the street number, the postal code, the location the house is in, and the property owner's name. What information that might possibly be, only Sam herself must know!. Bodes well for the future of the Crown Estate land management. Finally, I telephoned the CEO's office and spoke with the very nice Maggie Hickey who had no difficulty in immediately helping. What a pity it is that more Maggies don't work for JLL.
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Nahor Garcia Jimenez
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 25% | £700 | £1,500 |
Address
Jones Lang Lasalle
30 Warwick Street, London, Greater London
W1B 5NH
020 7201 6699
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jones Lang Lasalle Branches (View All 18)
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1 Star Review
Jasmine
By : 'Nahor'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SE1
5 May 2022
People found this helpful1
On a date 05/05/2022 The worse experience with agency and agent in my life. They are really nice until you sign your tenancy. I am paying 1.582£ a month + bills. My agent Jasmine is not doing her job properly. And the agency is not taking responsibility either with the flat... Read Full Review
Comments (0)
On a date 05/05/2022
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Nahor Garcia Jimenez said about Jones Lang Lasalle
Services : Letting( As a Tenant )Date: 5th May 2022
On a date 05/05/2022
The worse experience with agency and agent in my life.
They are really nice until you sign your tenancy.
I am paying 1.582£ a month + bills.
My agent Jasmine is not doing her job properly.
And the agency is not taking responsibility either with the flat problems.
My experience Is really bad with this agency.
They flat it’s amazing but the management is really bad. Really unprofessional the agent and the agency,
I have proofs for all of this.
1) I moved on the 3rd on February - both windows were not working. One I cannot open the window and the other one I cannot lock it - I am using tape to fix the window since the 13th of February - emails back and forth all the time, for different reasons (not my responsibility) still I have the same the windows problem. This is a problems previous my tenancy. 3 months and still having problems with the windows
2) Hot water / Heating - since Easter, Data Energy suspended my hot water and heating supply for an outstanding bill from the previous tenant/Landlord. After 2 weeks I’m still not having hot water supply and the agency is asking me to pay for the reconnection +-300£ when this is a consequence of their irresponsibility. the landlord/agency.
When you starts your tenancy - flat mis be free of any debts. They didn’t check it about outstanding bills for the flat £27. The problem is the reconnection. They are asking me to pay the reconnection because I didn’t send the letter to the landlord - they are asking me to to their job when I work 12h a day.
The landlord declined to pay the reconnection because nobody told him about the debt. At the end I had to pay £99 from my pocket and because I pushed and asked them to take responsibility - finally the agreed to pay they other party between Landlord and agent/agency. they were asking me to pay the full fee - between 200-300£. I had to make the payment today. I cannot live in a 1.5k flat without hot water.
And still I have to wait one more week for the hot water come back to my flat.
If you are happy to waste your money - this is the best agency.
I have asked her to the details of senior managers with no answer.
Definitely seeing different optioned to move out ASAP.
Everything so cheap
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Steer clear of these ...
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1 Star Review
By : 'MS'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EC1V
13 Dec 2020
People found this helpful5
Steer clear of these professional crooks who conduct highway robbery for the landlord. They will try to deduct inflated and unsubstantiated amounts from your deposit. They bank on the fact that most people won't take court action against their fraudulent claims, but they picked the wrong... Read Full Review
Comments (3)Steer clear of these professional crooks who conduct highway robbery for the landlord. They will try to deduct inflated and unsubstantiated amounts from your deposit. They bank on the fact that most people won't take court action against their fraudulent claims, but they picked the wrong person this time.
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MS said about Jones Lang Lasalle
Services : Letting( As a Tenant )Date: 13th Dec 2020
Steer clear of these professional crooks who conduct highway robbery for the landlord. They will try to deduct inflated and unsubstantiated amounts from your deposit. They bank on the fact that most people won't take court action against their fraudulent claims, but they picked the wrong person this time.
I wish I had paid more attention to the reviews before engaging with this agency. I recently moved out of one of their properties after hiring professional cleaners and leaving the place spotless. They booked a third party to conduct the checkout, who attempted to note every item of fair wear and tear he could find, including fingerprints on the entrance door doorknob (how did he think he got into the property in order to conduct the checkout?). For every item of fair wear and tear, which is under the landlord's remit, they attempt to bill £50, even for a scuff mark on the wall that was documented during check-in and for what they claim as loose skirting in the entrance door, of which the sealing was reported throughout the tenancy as a violation of fire safety laws requiring requiring walls, floors, and doors of purpose-built maisonettes or blocks of flats to hold back flames and smoke for a minimum of 30 to 60 minutes. I hired professional cleaners and left the apartment spotless, and they now attempt to bill for a recleaning if they are capable of finding a speck of dust anywhere in the apartment.
I have nothing but pity for employees of this agency. They have diminished themselves so much that they are incapable of doing something useful for a living. People who are so incompetent that they have to conduct highway robbery from honest tenants and who constantly pass the buck to anyone else that is not them because they are too incompetent to earn an honest living.
I am now taking court action against their fraud to recover my deposit, against which they claim unlawful deductions.
The UK's Largest Customer Review Website for the Property Industry
By : I.am
31 Dec 2020JLL are the worst property agent I have ever dealt with.. They do not comply with any RICS code of conduct rules., they try and cheat you out of money and then use bully boy tactics to scare you. I...
JLL provided the very worst ...
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1 Star Review
By : 'Tiggy'
Services : Letting( Accounts )
Would you recommend ? : No
Postcode : NW1
24 Feb 2020
People found this helpful1
JLL provided the very worst possible service. I own a property on the Crown Estate which is now managed by JLL. I telephoned the company for an up-to-date record of my service and ground rent charges. None of the company's employees whom I spoke with over the course of approximately an hour... Read Full Review
Comments (0)Was this helpful?:
Tiggy Butler said about Jones Lang Lasalle
Services : Letting( Accounts )Date: 24th Feb 2020
JLL provided the very worst possible service. I own a property on the Crown Estate which is now managed by JLL. I telephoned the company for an up-to-date record of my service and ground rent charges. None of the company's employees whom I spoke with over the course of approximately an hour knew that JLL now manages the Crown Estate portfolio until I explained this to them in lengthy detail. The first four employees were unable to say which division could provide me with the information I needed. I finally spoke with Aileen in accounts who, after two extremely convoluted telephone conversations, provided me with the incorrect telephone number for JLL's residential accounts division. This, not before speaking with telephone operator, Sam, who felt it appropriate not to apologise for the extensive time-wasting exercise that this morning has been for me, but to try to place the blame on my shoulders for not giving JLL the correct details in the first place. Unbelievable but true. Apparently, once JLL finally recognises that it does actually manage a particular property portfolio, it then needs more information that just the house number, the street number, the postal code, the location the house is in, and the property owner's name. What information that might possibly be, only Sam herself must know!. Bodes well for the future of the Crown Estate land management. Finally, I telephoned the CEO's office and spoke with the very nice Maggie Hickey who had no difficulty in immediately helping. What a pity it is that more Maggies don't work for JLL.
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Rude and exceedingly ...
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1 Star Review
By : 'unhappytenant'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : WN73
2 Jan 2015
People found this helpful3
Rude and exceedingly unhelpful staff. Won't reply to emails. Won't give tenants information or proper access to rented property. Strongly advise to not rent with... Read Full Review
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unhappytenant said about Jones Lang Lasalle
Services : Letting( As a Tenant )Date: 2nd Jan 2015
Rude and exceedingly unhelpful staff. Won't reply to emails. Won't give tenants information or proper access to rented property. Strongly advise to not rent with JLL.
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