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Branhall, Stockport SK7
3.2/5, 9 Reviews
56% Recommended
100% letting valuation accuracy
67% letting fee satisfaction
No description for branch.
"me and my girlfriend where..."
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1 Star Review
By : 'bramhall'
Services : Letting(As a Tenant)
Would you recommend ? : No
9 Sept 2012
People found this helpful3
me and my girlfriend where looking for a first property to rent and a castle estate property looked appealing. we where told we could move in mid December this turned out to be a lie and we ended up moving in on the 19 of January. the car park at the flats has alot of rubbish dumped at the back of it, after complaining numerous times they attempted to tidy this but it still looks like a rubbish dump. we where told when we moved in that pets where allowed yet when we emailed them regarding a deposit for a cat they said that the landlord will not allow pets and threatened to evict us if we where to keep one. also the fire alarm was set off at 1 in the morning and it was a false call we rang castle estates ( Nicola ) to find out the code to turn off the alarms and she replied "this is not our problem" after waiting with all the residents of this block of flats for over an hour emergency services had to be called to turn it off, as a result of the alarms going off for over an hour all the alarms battery's are going flat and beeping every 30 seconds we emailed castle estates about this and they said someone would come and change the battery's in them all the next day 2 months later and still not fixed. also the flat we are in was falsely advertised as it had our neibours bathroom as a picture of ours on the website. this company is appauling we have also been told that before they took over this property about 3 other flats had pets. basicly i think they stopped us having a cat so if we got one they would say we breeched our contract and take our deposit.
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By : Lynn Wood
27 Feb 2013“In response to the above we are sure that any landlord or letting agent reading the tenant’s comments will appreciate that there are two sides to every story. We are not prepared to comment any further other than to state that the aforementioned member of staff does not receive emergency calls from tenantsâ€
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 67.00% | £575 | £1,150 |
Areas covered
- SK7
Address
Castle Estates
The Smithy, Stockport, Cheshire
SK7 2BA
0161 4407444, 07765 241240
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Amazing service and ...
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5 Star Review
Lynn
Rob
By : 'Shabs'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : SK3
3 May 2022
People found this helpful0
I leased a property through Castle Estates from the period of 2020 until 2022. Starting my tenency during the start of the outbreak of covid Lynn and Rob were so helpful and professional and have been absolutely amazing throughout my entire tenency. All communication is clear and consise and often... Read Full Review
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Shabs said about Castle Estates
Services : Letting( As a Tenant )Date: 2nd May 2022
I leased a property through Castle Estates from the period of 2020 until 2022. Starting my tenency during the start of the outbreak of covid Lynn and Rob were so helpful and professional and have been absolutely amazing throughout my entire tenency. All communication is clear and consise and often they have gone above and beyond to make sure I was happy with all arrangements from the very beginning to the end of my contract. I have always been able to contact them either via phone or email and have had prompt responces and call outs if and when needed. If I am in need of a property in the future I would definitely be back. Professional and friendly service - 5 stars from me! Thank you team Castle estates
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Excellent Company. ...
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5 Star Review
Lynn
Rob
By : 'LJR'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SK7
13 Mar 2022
People found this helpful0
Excellent Company. We've used them to rent out our house since 2018. Very professional, great team. I high recommend... Read Full Review
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LJR said about Castle Estates
Services : Letting( As a Owner )Date: 13th Mar 2022
Excellent Company. We've used them to rent out our house since 2018. Very professional, great team. I high recommend them.
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Had some problems in a house ...
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5 Star Review
Lynn
Rob
By : 'Kelsey'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : SK5
29 Jan 2022
People found this helpful0
Had some problems in a house I am currently letting through Castle estates.... when I spoke with Rob & Lynn they quickly got my problems resolved although some of the jobs were big problems they still managed to accommodate me and sort the house out can't fault them in... Read Full Review
Comments (1)Was this helpful?:
Kelsey said about Castle Estates
Services : Letting( As a Tenant )Date: 29th Jan 2022
Had some problems in a house I am currently letting through Castle estates.... when I spoke with Rob & Lynn they quickly got my problems resolved although some of the jobs were big problems they still managed to accommodate me and sort the house out can't fault them in anyway
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By : Lynn Wood
31 Jan 2022Kelsey thank you for taking the time to write your review it is very much...
Great ...
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5 Star Review
Lynn
Rob
By : 'DMT'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : SK7
1 Feb 2021
People found this helpful0
I would highly recommend Castle Estates. Lynn, Rob and the office team are always friendly, helpful and supportive. Emails and telephone calls are answered promptly and thoroughly addressing any concerns or... Read Full Review
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DMT said about Castle Estates
Services : Letting( As a Owner )Date: 1st Feb 2021
I would highly recommend Castle Estates. Lynn, Rob and the office team are always friendly, helpful and supportive. Emails and telephone calls are answered promptly and thoroughly addressing any concerns or queries.
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Not nice to deal ...
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1 Star Review
By : 'Captain'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : SK9
8 Jan 2019
People found this helpful5
Castle Estates Bramhall are one of the worst letting agents I have ever used. They send you letters to say they are inspecting your property, only not to turn up. Plus be careful when leaving, they will try and rip you off for every penny. Awful... Read Full Review
Comments on Agent Fees
Bad
Comments (1)Was this helpful?:
Captain Blood said about Castle Estates
Services : Letting( As a Tenant )Date: 8th Jan 2019
Castle Estates Bramhall are one of the worst letting agents I have ever used. They send you letters to say they are inspecting your property, only not to turn up. Plus be careful when leaving, they will try and rip you off for every penny. Awful company.
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By : Lynn Wood
8 Jan 2019During the tenancy Castle Estates carry out routine property visits on behalf of the landlord , having already given advance notice to the tenant of the planned visit then only in extreme...
Avoid at all ...
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1 Star Review
Daniel
By : 'Bramhall'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SK7
7 Aug 2018
People found this helpful3
My experience with this outfit is similar to other reviewers, although I won't go into detail I would agree that they can not be trusted and are dishonest with their inspections. I've been a landlord for 10 years and I've never had the displeasure of a worse lettings service - Use... Read Full Review
Comments on Agent Fees
Very expensive
Comments (1)My experience with this outfit is similar to other reviewers, although I won't go into detail I would agree that they can not be trusted and are dishonest with their inspections.
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Bramhall said about Castle Estates
Services : Letting( As a Tenant )Date: 6th Aug 2018
My experience with this outfit is similar to other reviewers, although I won't go into detail I would agree that they can not be trusted and are dishonest with their inspections.
I've been a landlord for 10 years and I've never had the displeasure of a worse lettings service - Use one of the many other estate agents in the area to prevent any nasty surprises when you receive an invoice or attempt to retrieve your deposit!
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By : Lynn Wood
9 Aug 2018l Ibelieve that this is regarding your deposit.As we have advised all our deposits are held and protected in a custodial deposit scheme to ensure a fair result for a tenant and landlord if there are...
At first, I thought it was a ...
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1 Star Review
Sofie
By : 'Luke'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : SK25
11 Aug 2016
People found this helpful7
At first, I thought it was a fantastic Estate Agents, they soon got my deposit, rent and moved me and my partner into our flat with the help of Lynn. Due to unforeseen circumstances me and my partner split, thankfully I was able to continue living at the flat whilst I proved I can continue with... Read Full Review
Comments (1)At first, I thought it was a fantastic Estate Agents, they soon got my deposit, rent and moved me and my partner into our flat with the help of Lynn.
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Luke said about Castle Estates
Services : Letting( As a Tenant )Date: 10th Aug 2016
At first, I thought it was a fantastic Estate Agents, they soon got my deposit, rent and moved me and my partner into our flat with the help of Lynn.
Due to unforeseen circumstances me and my partner split, thankfully I was able to continue living at the flat whilst I proved I can continue with rent, I was told 2 months I'd offer a new contract. 4-5 months went by and no contact what so ever whilst living on the edge for the past 3 months. Whilst worrying about my tenancy I arranged to move on and change my living circumstances, as soon as I handed in my notice, a contract was offered, No thank you.
When it came to leaving the flat I was not informed on the state the place had to be left in (fridge & freezer defrosted) baring in mind I had the place immaculate. A slight splash of grease in the oven and some wear and tear on the grout in the corner of the bath they decided to deduct around £100 off my deposit.
The storage door had a 20mm hole due to the entrance door handle puncturing the wood work. (which a door stopper should be proved by the landlord to prevent that from happening ) another £50 deducted from my deposit.
The carpet in the flat was old and unfortently the partner I used to live with sindged the carpet ever so slightly due leaving the hair dryer on the floor, because a women from castle estates saw myself smoking OUTSIDE of the premises she instantly concluded they were fag burns, bareing in mind it looked nothing like fag burns and it was hardly even noticeable, it looked more like the carpet had me scraped by furniture with the marks only being 20mm long and not burnt more like worn.
Now I'm at the stage to receive my deposit from DPS, which on there website states it's the landlords/estate agents responsibility to make sure I receive it, after asking the first time with their reply saying they can't give me any information as they don't have any, to me asking again for my depsosit id (which I obviously need to access any information regarding my deposit) they've eventually told me.
So far appalling service, soon as I handed in my notice to leave, I felt like I've been deserted with no experience or knowledge in property b
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By : Siobhan
11 Jun 2017How are you getting on? Sounds very similar to my situation...
Just before Christmas I ...
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5 Star Review
By : 'Valerie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK7
22 Mar 2013
People found this helpful2
Just before Christmas I reported to Castle Estates office that my boiler wasn't working I was really worried as I thought I would have no heating on over Christmas I didn't need to worry as Castle Estates sent someone out the same day and he repaired the boiler. I think they provide great service ... Read Full Review
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Valerie Wattson said about Castle Estates
Services : Letting( As a Tenant )Date: 22nd Mar 2013
Just before Christmas I reported to Castle Estates office that my boiler wasn't working I was really worried as I thought I would have no heating on over Christmas I didn't need to worry as Castle Estates sent someone out the same day and he repaired the boiler. I think they provide great service and are always very polite and helpful. Thank you.
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me and my girlfriend where ...
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1 Star Review
By : 'bramhall'
Services : Letting( As a Tenant )
Would you recommend ? : No
9 Sept 2012
People found this helpful3
me and my girlfriend where looking for a first property to rent and a castle estate property looked appealing. we where told we could move in mid December this turned out to be a lie and we ended up moving in on the 19 of January. the car park at the flats has alot of rubbish dumped at the back of... Read Full Review
Comments (1)Was this helpful?:
bramhall castle estates rubbish said about Castle Estates
Services : Letting( As a Tenant )Date: 8th Sep 2012
me and my girlfriend where looking for a first property to rent and a castle estate property looked appealing. we where told we could move in mid December this turned out to be a lie and we ended up moving in on the 19 of January. the car park at the flats has alot of rubbish dumped at the back of it, after complaining numerous times they attempted to tidy this but it still looks like a rubbish dump. we where told when we moved in that pets where allowed yet when we emailed them regarding a deposit for a cat they said that the landlord will not allow pets and threatened to evict us if we where to keep one. also the fire alarm was set off at 1 in the morning and it was a false call we rang castle estates ( Nicola ) to find out the code to turn off the alarms and she replied "this is not our problem" after waiting with all the residents of this block of flats for over an hour emergency services had to be called to turn it off, as a result of the alarms going off for over an hour all the alarms battery's are going flat and beeping every 30 seconds we emailed castle estates about this and they said someone would come and change the battery's in them all the next day 2 months later and still not fixed. also the flat we are in was falsely advertised as it had our neibours bathroom as a picture of ours on the website. this company is appauling we have also been told that before they took over this property about 3 other flats had pets. basicly i think they stopped us having a cat so if we got one they would say we breeched our contract and take our deposit.
The UK's Largest Customer Review Website for the Property Industry
By : Lynn Wood
27 Feb 2013“In response to the above we are sure that any landlord or letting agent reading the tenant’s comments will appreciate that there are two sides to every story. We are not prepared to comment any ...
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