The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
3.4/5, 10 Reviews
60% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
50% letting fee satisfaction
Jalal
By : 'PMSuk'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : N4
Sales team were great, very helpful (Rosie in particular) and during the tenancy on the whole everything was fine...... However this is as good as it gets and I would echo 'london10's thoughts fully. I have also leased many rental properties in the last 10 years and have never had such a negative experience when leaving a property. I expected a whole lot better from a company of this size and reputation. The highlights are: Myself and co-tenants paid for a move out clean costing £300, the property was left in an immaculate condition, better than when we started the tenancy however the 'Property Manager' insisted that we pay another £300 for another full clean, the reason cited....'Debris on the floor'!!! Photographic evidence of these 'debris' showed tiny threads etc which would have taken 10 seconds to clean. Property Management consistently ignore calls, emails or voicemail messages. Despite myself and co-tenants raising legitimate issues such as the above we were ignored until the point where we felt we had no choice but to raise a dispute, something which could have easily been avoided. Presented with an additional bill totalling nearly £1000 based on a billing system we had no idea existed. Instead we had been told, and signed a contract stating that a top-up card system was in place, only when we left the property were we told this was incorrect. Again, despite numerous attempts to explain our standpoint on this issue we were consistently ignored. If you want to see a decent proportion of your deposit, and maintain your sanity, put simply, avoid.
Completely unjustified
By : Emma Deeny
21 Sept 2017Hi there, I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details of where you have moved out from, so that I may investigate this further for you. Your experience does not reflect our usual service and I should like to learn what went wrong for you and look at the details of your case. Please get in touch.
By : Anonymous
15 Dec 2020Did you dispute the deposit deductions with your deposit scheme? How did it turn out? I am going through the same troubles with them now trying to get my deposit back. They are trying to deduct thousands for fraudulent and nonexistent claims.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 100% | 100% | £580,000 | £580,000 |
Lettings | 100% | 50% | £1,500 | £2,100 |
Jones Lang Lasalle
Unit B, Parkway Apartments,Woodberry Park,Goodchild Road, London, Greater London
N4 2BL
020 7870 6667
Hanan
By : 'erin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N4
Hanan was very conscientious and always responded to my queries and questions at the first time, I am very grateful and thanks to her our rental process went smoothly. It's really rare to find a person who is so good at what they... Read Full Review
Rosie
By : 'Peter'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : N4
We have just completed sale of our property of Woodberry Apartments and we are very satisfied with the service provided by Ms Williams Rosie of JLL. Rosie has been cheerful, helpful, patient and carried out her work in a professional way. She communicated well with us and all parties concerned.... Read Full Review
By : 'paul'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : N4
As a landlord I have to say that the office at Woodberry Park is very efficient. The staff are all very helpful and go out of their way to ensure things run smoothly. Any queries I have are dealt with extreemly well. They even arranged for me to buy a sofa that one of my tenants didn't need... Read Full Review
By : 'Lmason8'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N4
High charges at every step of the process. Avoid at all costs as you will be ripped off. Charged us £200 to renew our contract for 2 months, £180 for a âprofessional cleanâ when we had already had it cleaned before we moved out. Very poor customer... Read Full Review
Very bad
By : Emma Deeny
27 Mar 2019Hi there, I am sorry to read your comments. Our fees are generally lower than industry average, so I am surprised by your comments. If you would like me to look into anything further for you with...
By : 'Luanna'
Services : Letting( As a Tenant )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : N4
I had an amazing experience in renting my flat with JLL, especially with Rosie Golder. She always answered my emails promptly and gave all her best to find the flat. Also, after the contract was signed, they continually giving us the best management service. I definitely recommend this professional ... Read Full Review
The fees are quite high but are equivalent to the professional service that they provide.
Jalal
By : 'PMSuk'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N4
Sales team were great, very helpful (Rosie in particular) and during the tenancy on the whole everything was fine...... However this is as good as it gets and I would echo 'london10's thoughts fully. I have also leased many rental properties in the last 10 years and have never had such a negative... Read Full Review
Completely unjustified
By : Emma Deeny
21 Sept 2017Hi there, I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details of where you have moved out from, so that I may investigate this ...
Peter
By : 'Riverside'
Services : Sales( As a Vendor )
Sold price : £580000
Would you recommend ? : Yes
Postcode : N42B
We would recommend JLL in respect of agency duties. They have just managed the sale of our apartment and have been thoroughly professional . We would not hesitate to use their services again as and when the need arose. Mr Peter Roberts was most attentive... Read Full Review
Fairly expensive.....but you get what you pay for !!!!
Jalal
Peter
By : 'JLL'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : N42G
Rosie, Laura and Peter is a great team who are very professional and know the market very well! Have excellent experience to working with... Read Full Review
Good, it deserved.
Jalal
Peter
By : 'london10'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N42A
The worst we have ever experienced after 10 different rented properties in the UK. They try to claim as much deposit as they can, and if you leave 2 weeks early, even with a new tenant arranged (so no financial loss to the landlord) they will charge you �360 in 'fees'. These are not displayed on... Read Full Review
Awful and unjustified
By : Emma Deeny
20 Oct 2016I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details, so that I may investigate this further for you. Your experience does not...
By : 'Tenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N4
Horrible experience. They try to keep as much money as they can from deposit. It takes them weeks to do their part of the paperwork but they demand you to do yours within 24 hours. They write in their contract they will tell you how much they will take from your deposit within 10 days but they... Read Full Review
By : Emma Deeny
13 Sept 2016I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details, so that I may investigate this further for you. Your experience does not...
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