The UK's Largest Customer Review Website for the Property Industry
Fenham, NE4
1/5, 4 Reviews
25% Recommended
50% sales valuation accuracy
100% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
Rook Matthews Sayer has 16 branches across the region and sells more homes than any other estate agent in the North East. Great news if you’re thinking of selling your home!
Whether you’re looking to sell, buy, rent or let a property we can get you moving.
We have a great selection of properties
for you to buy and rent. From country retreats to cool city dwellings there’s something for everyone.
We also have an expert commercial team who sell and let commercial properties, land and commercial businesses for sale.
We offer the full package of property related services from Mortgages to Surveys, Conveyancing to Property Management and Auction to Energy performance certification, all under one roof to help make your move a whole lot easier.
Our expert team work closely with you supporting you on your journey. We’ll support you through the process and have you settled in with your feet up in no time.
Let the Region’s Leading estate agent help you find your perfect home.
Winners of Best Estate Agent Gold Awards for Sales and Lettings by the British Property Awards.
Rook Matthews Sayer has over 25 years’ experience selling homes. That’s 25 years listening to what our sellers need and understanding what our clients are looking for. Over these years we have refined, tweaked, invested and perfected our sales service to provide you with the perfect recipe for success. Which is why year on year, we continue to sell more homes in the North east than any other estate agent*.
Our excellent customer service has been recognised with ‘Best Estate Agent’ Awards from the British Property Awards for both our sales and lettings service.
You can trust us to work with you in a professional manner and you can feel safe that your home sale is in trusted and capable hands. We adhere to all guidelines set out by our Industry’s leading trade bodies and are a member of the Royal Institution of Chartered Surveyors.
(RICS).
We’d love to show you what we can do for you.
*Source: Independent research, Region specified is Newcastle to Northumberland.
"A total and utter rip off...."
Share On : 
1 Star Review
By : 'Andy'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : NE5
25 Jul 2017
People found this helpful4
A total and utter rip off. They will not intervene at all to manage tenants, just send round a handyman, plumber, electrician, at extra cost to you for the most trivial of matters. I do not joke, I was charged for an electrician because the tenant did not plug the cooker hood on, and again to change a light bulb, yet again because the tenant couldn't operate the oven. They're is no feedback on any problems supposedly resolved (no proof provided of any work carried out) no defence for either the landlord or the tenant (so if you are a tenant they will play the same game with you), and absolutely no point in complaining. Currently trying to charge me A) for handyman to look at a small loose floor tile which has slipped a little and needs adhesive (which it did when I lived there from time to time) but which has more than likely been pulled up by a small child. and B) for a flooring specialist to come and quote!! When I finally said enough was enough, the contract was cancelled within minutes by their sales team! No phone call just a standard email. I bet their head office would love to hear how well they try to keep customers.
Comments on Agent Fees
An absolute disgrace that they think they can take such a large fee for providing nothing but extra charges for trivial issues.
Was this helpful?:
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 0% | £0 | £0 |
| Lettings | 100% | 0% | £0 | £0 |
Areas covered
- NE1
- NE15
- NE4
- NE5
Address
Rook Matthews Sayer
380 West Road, Fenham, Northumberland
NE4 9RL
0191 274 4661
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Rook Matthews Sayer Branches (View All 18)
Undervalued ...
Share On :
1 Star Review
By : 'Howly'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NE15
31 Oct 2018
People found this helpful2
Had one of there reps out and was advised to put on market for £199,000 with a view of accepting £190,000 I told him in no uncertain terms that he was a mile out. We had other agents out and eventually went with Sarah Mains who advised offers above £225,000 the property sold twice within 3 weeks... Read Full Review
Comments on Agent Fees
1%
Comments (0)
Had one of there reps out and was advised to put on market for £199,000 with a view of accepting £190,000
Was this helpful?:
Howly said about Rook Matthews Sayer
Services : Sales( Prospective Vendor/Buyer )Date: 31st Oct 2018
Had one of there reps out and was advised to put on market for £199,000 with a view of accepting £190,000
I told him in no uncertain terms that he was a mile out. We had other agents out and eventually went with Sarah Mains who advised offers above £225,000 the property sold twice within 3 weeks firstly for £226k then eventually completed for £230k almost £40k more than âin my professional opinion you will not get anywhere near £200k for a semi on this estateâ absolute joke I fear for all the other people who this joker has and is still undervaluing people homes. He should not be aloud to trade!!!
The UK's Largest Customer Review Website for the Property Industry
Awful ...
Share On :
1 Star Review
By : 'Addzz1200'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NE4
27 Sept 2018
People found this helpful3
Dialled via right move, Shiela answered and instead of introducing herself spoke to me on the assumption I was a staff member, an odd experience if that number is used for customers. I was added to the database, and told I'll get a call to see if I can view a property the next day. No call... Read Full Review
Comments on Agent Fees
Never got as far as meeting the agent set a,one discovering the fees, they aren’t interested in selling houses.
Comments (0)Dialled via right move, Shiela answered and instead of introducing herself spoke to me on the assumption I was a staff member, an odd experience if that number is used for customers.
Was this helpful?:
Addzz1200 said about Rook Matthews Sayer
Services : Sales( Prospective Vendor/Buyer )Date: 26th Sep 2018
Dialled via right move, Shiela answered and instead of introducing herself spoke to me on the assumption I was a staff member, an odd experience if that number is used for customers.
I was added to the database, and told I'll get a call to see if I can view a property the next day.
No call back back, I chased again....not even on the database and it was Sheila who picked up again.
Stranglehold no recollection of me and asked who added me to the database....I doubt there's many people coming over from leeds who are mortgage advisors, calling within 24 hours twice... I a,so had to chase up the text message with the property details.
Upon arriving no agent was there to meet me, I rang and a man said to get the tenants to show me around. Agents laid by the seller making tenants do the legwork....nice! The property was of interest but with no one from this incompetent organisation present to answer my questions, and the existing blunders I didn't bother. They didn't even let me know in advance who I was meeting. Terrible agency, underlies the reason why estate agents need to be licensed. Couldn't possibly do business with them. Really, really shockingly poor.
The UK's Largest Customer Review Website for the Property Industry
A total and utter rip off. ...
Share On :
1 Star Review
By : 'Andy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NE5
25 Jul 2017
People found this helpful4
A total and utter rip off. They will not intervene at all to manage tenants, just send round a handyman, plumber, electrician, at extra cost to you for the most trivial of matters. I do not joke, I was charged for an electrician because the tenant did not plug the cooker hood on, and again to... Read Full Review
Comments on Agent Fees
An absolute disgrace that they think they can take such a large fee for providing nothing but extra charges for trivial issues.
Comments (0)Was this helpful?:
Andy Finlay said about Rook Matthews Sayer
Services : Letting( As a Owner )Date: 24th Jul 2017
A total and utter rip off. They will not intervene at all to manage tenants, just send round a handyman, plumber, electrician, at extra cost to you for the most trivial of matters. I do not joke, I was charged for an electrician because the tenant did not plug the cooker hood on, and again to change a light bulb, yet again because the tenant couldn't operate the oven. They're is no feedback on any problems supposedly resolved (no proof provided of any work carried out) no defence for either the landlord or the tenant (so if you are a tenant they will play the same game with you), and absolutely no point in complaining. Currently trying to charge me A) for handyman to look at a small loose floor tile which has slipped a little and needs adhesive (which it did when I lived there from time to time) but which has more than likely been pulled up by a small child. and B) for a flooring specialist to come and quote!! When I finally said enough was enough, the contract was cancelled within minutes by their sales team! No phone call just a standard email. I bet their head office would love to hear how well they try to keep customers.
The UK's Largest Customer Review Website for the Property Industry
RMS were an absolute ...
Share On :
1 Star Review
By : 'LH'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NE15
24 Apr 2014
People found this helpful4
RMS were an absolute disappointment from start to finish. No communication, rude stuff and no assistance on the day of our exchange following the discovery of several issues. Do not use this agency under any... Read Full Review
Comments (0)Was this helpful?:
LH said about Rook Matthews Sayer
Services : Sales( As a Buyer )Date: 23rd Apr 2014
RMS were an absolute disappointment from start to finish. No communication, rude stuff and no assistance on the day of our exchange following the discovery of several issues. Do not use this agency under any circumstance.
The UK's Largest Customer Review Website for the Property Industry
1 - 4 of 4 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1/18/2022, 9:06:01 AM by allAgents
