80% sales valuation accuracy
83% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction
Rook Matthews Sayer has 16 branches across the region and sells more homes than any other estate agent in the North East. Great news if you’re thinking of selling your home!Whether you’re looking to sell, buy, rent or let a property we can get you moving.We have ...
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Rook Matthews Sayer has 16 branches across the region and sells more homes than any other estate agent in the North East. Great news if you’re thinking of selling your home!
Whether you’re looking to sell, buy, rent or let a property we can get you moving.
We have a great selection of properties for you to buy and rent. From country retreats to cool city dwellings there’s something for everyone.
We also have an expert commercial team who sell and let commercial properties, land and commercial businesses for sale.
We offer the full package of property related services from Mortgages to Surveys, Conveyancing to Property Management and Auction to Energy performance certification, all under one roof to help make your move a whole lot easier.
Our expert team work closely with you supporting you on your journey. We’ll support you through the process and have you settled in with your feet up in no time.
Let the Region’s Leading estate agent help you find your perfect home.
Winners of Best Estate Agent Gold Awards for Sales and Lettings by the British Property Awards.
Rook Matthews Sayer has over 25 years’ experience selling homes. That’s 25 years listening to what our sellers need and understanding what our clients are looking for. Over these years we have refined, tweaked, invested and perfected our sales service to provide you with the perfect recipe for success. Which is why year on year, we continue to sell more homes in the North east than any other estate agent*.
Our excellent customer service has been recognised with ‘Best Estate Agent’ Awards from the British Property Awards for both our sales and lettings service.
You can trust us to work with you in a professional manner and you can feel safe that your home sale is in trusted and capable hands. We adhere to all guidelines set out by our Industry’s leading trade bodies and are a member of the Royal Institution of Chartered Surveyors.
(RICS).
We’d love to show you what we can do for you.
*Source: Independent research, Region specified is Newcastle to Northumberland.
Whether you’re looking to sell, buy, rent or let a property we can get you moving.
We have a great selection of properties for you to buy and rent. From country retreats to cool city dwellings there’s something for everyone.
We also have an expert commercial team who sell and let commercial properties, land and commercial businesses for sale.
We offer the full package of property related services from Mortgages to Surveys, Conveyancing to Property Management and Auction to Energy performance certification, all under one roof to help make your move a whole lot easier.
Our expert team work closely with you supporting you on your journey. We’ll support you through the process and have you settled in with your feet up in no time.
Let the Region’s Leading estate agent help you find your perfect home.
Winners of Best Estate Agent Gold Awards for Sales and Lettings by the British Property Awards.
Rook Matthews Sayer has over 25 years’ experience selling homes. That’s 25 years listening to what our sellers need and understanding what our clients are looking for. Over these years we have refined, tweaked, invested and perfected our sales service to provide you with the perfect recipe for success. Which is why year on year, we continue to sell more homes in the North east than any other estate agent*.
Our excellent customer service has been recognised with ‘Best Estate Agent’ Awards from the British Property Awards for both our sales and lettings service.
You can trust us to work with you in a professional manner and you can feel safe that your home sale is in trusted and capable hands. We adhere to all guidelines set out by our Industry’s leading trade bodies and are a member of the Royal Institution of Chartered Surveyors.
(RICS).
We’d love to show you what we can do for you.
*Source: Independent research, Region specified is Newcastle to Northumberland.
Latest Reviews
23rd Apr 2019
reviewed by 'Carole'
5th Dec 2018
reviewed by 'Soft'
28th Nov 2018
reviewed by 'Margaret'
28th Nov 2018
reviewed by 'BMITCH'
19th Nov 2018
reviewed by 'Philip'
19th Nov 2018
reviewed by 'Ian'
Opening Hours
Address
Rook Matthews Sayer
Ground Floor, Newcastle House, Albany Court
Newcastle Upon Tyne
Tyne & Wear
NE4 7YB
01912120000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 83% | £115,000 | £185,000 |
| Lettings | 100% | 33% | £575 | £575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 0 | 0 | 4 | 1 | 3 | 0 | 1 | 0 |
Areas covered
- Newcastle Upon Tyne
- Northumberland
- Tyne & Wear
- Tillside
- Darlington
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
Apr 23,2019
Apr 23,2019
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Thank you to Zara Rosellini and Natalie Halford -Best. Appreciate the support and help you give with my journey to find a new home.
Always accommodating and setting up lots of viewing. Wish you both well for the future.
With kind regards,
Many thanks,
Carole...
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Dec 05,2018
Dec 05,2018
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My tenants moved out rather unexpectedly but Adele went out of her way to ensure that the premises were fully checked over and restored to a lettable standard. She then worked very hard to find new tenants and we have now re let the place. ...
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Comment on agent fees
They can alway be less.
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Nov 28,2018
Nov 28,2018
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I recently used RMS to find new tenants. Adele Cox & Vicky Gordon were very helpful and the service was quick and painless. Would recommend and will use again....
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Comment on agent fees
The fees were matched to other local estate agents so can't complain.
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Nov 28,2018
Nov 28,2018
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I would just like to thank both Lindsay Chipchase and Jennifer Bird who were very helpfull during my recent house purchase. They were very professional with regards to every aspect of the sale, and made it a very smooth transaction. Thank You ladies....
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Nov 19,2018
Nov 19,2018
1
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Ups and downs on any sale...and there were bumps in my particular road. Got there in the end and RMS Heaton helped get the job done. Most agents in my opinion are well below average but RMS Heaton proved better than average....
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Comment on agent fees
Fair enough.
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Nov 19,2018
Nov 19,2018
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Having used RMS as letting agent for 5 years with my 4 properties they have never failed to find a tenant in a timely manner. I have had no problem with any of the tenants , and Natalie Adele and Jen have have always kept me up to ...
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Comment on agent fees
The fees are competitive against other agents
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Nov 19,2018
Nov 19,2018
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I instructed the team at Rook Matthews Sayer to sell a newly refurbished flat in Heaton. The property was sold within just a few days of coming onto the market.
I was impressed by the proactive and professional approach of the team throughout the whole ...
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Comment on agent fees
The fees were very competitive.
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Nov 19,2018
Nov 19,2018
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I purchased a flat through Jennifer . Once my offer was accepted she kept me up to date with the progress of the purchase. Liased with my lawyer and allowed for a smooth purchase . Very clued up on the local market :)...
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Jun 27,2018
Jun 27,2018
1
people found
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Heaton branch dealt with the sale of my property - and the team were helpful, on the ball and very friendly. They found a buyer for my house within two weeks.
I felt that they dealt with any issues with skill and diplomacy - and ...
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Comment on agent fees
Fixed fee which seemed reasonable.
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Jun 22,2018
Jun 22,2018
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VERY GOOD SERVICE THROUGHOUT. VERY ATTENTIVE GOOD COMMUNICATION. ATTENDED PROPERTY VERY PROMPTLY AT THE OUTSET. AS HOUSE WAS EMPTY KEPT AN EYE ON THINGS. INVOLVED THROUGHOUT BID AND SALE PROCESS WITH SOLICITORS...
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Comment on agent fees
GOOD & INCLUDED EPC
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May 12,2018
May 12,2018
2
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Had an awful experience with RMS it took 18 weeks for a no chain on either side sale to go through. communication was very poor didn't return calls, were kept in the dark most of the time, It was truly awful only got sorted when we ...
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Comment on agent fees
not good for a terrible service
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Apr 04,2016
Apr 04,2016
2
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We have relocated from the midlands to Newcastle, purchasing a property through the RMS Heaton Branch. From initial offer through to completion we were thoughly impressed by the proactive management and attention to customer service demonstrated by Natalie. When difficulties were encountered in the sales ...
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Michael
Chris
Gordon
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact the branch for details.
Last updated at 9:33 AM 25/03/2022 by
