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Strata Pavillion Branch, London SE1
3/5, 26 Reviews
54% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
72% letting fee satisfaction
We offer lettings, sales and property management for the area. Elephant and Castle is currently benefiting from a £3bn regeneration programme, providing homes, retail and outdoor spaces. Gordon & Co are the primary Estate Agent for the best of this redevelopment.
Our team pride themselves on their knowledge and e
xpertise of the local market so pop in and see how we can help you.
"Please, please, please avoid..."
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1 Star Review
By : 'Filip'
Services : Letting(As a Tenant)
Rent PCM : £2170
Would you recommend ? : Yes
Postcode : SE1
14 Jun 2017
People found this helpful1
Please, please, please avoid them. This is the kind of company that you're warned about when you hear about housing in London. We rented an apartment in the Strata building and here's everything that went wrong: 1. Ridiculous fees. Apart from referencing, you pay �360 for the contract. But this doesn't include everything, as you will pay �90 every year to extend your tenancy. Don't want to extend it? Too bad, as there's a check out fee of �90 in the contract as well. I assumed this is all standard when I signed, but it turned out it isn't. 2. The minimum charge for all repairs is �30 per the contract. We paid for professional cleaning, yet the landlord said that one of the toilets was not clean enough due to the base being heavily scaled. How much does it cost to clean the part of the toilet where the shit lands? Doesn't matter - �30 is the minimum and we had to pay it. 3. The apartment came with 3 light bulbs not working - even the inventory admits it. This wouldn't be too bad if those weren't those Aurora bulbs which cost �15 each. 4. The apartment had some old sheets, rugs and used things from the previous tenants which were supposed to be removed (which, again, the inventory confirmed). When we asked the agent, they just dodged it and told us to put it somewhere where it won't bother us. 5. The mattresses in the apartment were in a bad state, with the middle caved in. When we brought this up, the agent contacted the landlord and she insisted the mattresses were new, so we just dropped it. 6. A month after we moved in, someone from the agency contacted us saying we have not as yet returned a signed copy of your inventory and schedule of condition (the inventory and schedule of condition came to us as a PDF, which I pointed out). The person just sent another e-mail asking again to sign it and then never contacted us again. 7. The agency kept our service (spare) key. This wasn't a big problem, but the agent wanted to show the apartment when we weren't around. When we offered several alternatives, they pointed out they can just let themselves in using this key. We specifically said we're not OK with this and they didn't, but it just seemed unprofessional at best for them to even suggest using the service key this way. Please keep in mind all of these things were something Gordon & Co were legally allowed to do - for the fees, we signed the contract. For the old sheets and mattresses, we could've checked before we signed. In both cases, we simply assumed best intentions on their side, yet our trust was misplaced. There are better, nicer, more professional, cheaper letting agents in London. Please take this into consideration before you go with Gordon & Co. Finally, to end on a lighter note, a few words of praise - Lisa Archbutt, the Assistant Head of Residential Management, was really good. She was extremely responsive and really did her best to solve what was within her jurisdiction.
Comments on Agent Fees
You pay them £360 for the contract. Then £90 if you want to extend it. Every year. Minimum charge for all repairs are £30 per the contract. There's a "check out fee" of £90 in the contract. So yeah, it's a ripoff.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 72% | £480 | £3,000 |
Areas covered
- SE1
- SE11
- SE17
Address
Gordon & Co
The Pavillion, 4 Walworth Road,, London, Greater London
SE1 6EB
020 7703 7088
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Gordon & Co Branches (View All 4)
Gordon and Co. are by far one ...
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1 Star Review
By : 'Anon'
Services : Letting( As a Tenant )
Rent PCM : £2100
Would you recommend ? : No
Postcode : SE17
5 May 2020
People found this helpful4
Gordon and Co. are by far one of the businesses I have had the least pleasure in communicating with, not that they do a lot of the communication as they take a significant amount of time even to answer urgent enquiries. We had mould in our bathroom that they were useless in organising repairs for-... Read Full Review
Comments (0)
Gordon and Co. are by far one of the businesses I have had the least pleasure in communicating with, not that they do a lot of the communication as they take a significant amount of time even to answer urgent enquiries. We had mould in our bathroom that they were useless in organising repairs for- this occurred in January and we are still yet to hear from them regarding an update with the council despite us emailing on multiple occasions for a reminder on updates- only one of which of which has been acknowledged.
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Anon said about Gordon & Co
Services : Letting( As a Tenant )Date: 4th May 2020
Gordon and Co. are by far one of the businesses I have had the least pleasure in communicating with, not that they do a lot of the communication as they take a significant amount of time even to answer urgent enquiries. We had mould in our bathroom that they were useless in organising repairs for- this occurred in January and we are still yet to hear from them regarding an update with the council despite us emailing on multiple occasions for a reminder on updates- only one of which of which has been acknowledged.
We had a big issue with heating and asked for compensation for many reasons associated with this. Despite knowing the landlords answer on said compensation, they regretted to tell us any updates for 3 months despite near weekly emails from us asking for any small progress.
Their staff are very rude on the phone and are very accusing and never understanding of a situation- upon a door lock becoming jammed one employee accused us in the phone of doing it ourselves!
They are incredibly inconsiderate of a renters situation and I shall make sure to not let anyone I know have to deal with them. They have increasingly tarnished our standard and experience of living and they could not care any less.
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Never ever rent from them ! ...
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1 Star Review
By : 'Hannah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
25 Nov 2019
People found this helpful2
Never ever rent from them ! They have robbed me , I had to stay homeless and I am not getting my deposit back , because of their bullshit reasons . This agency has to be shut down... Read Full Review
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Hannah said about Gordon & Co
Services : Letting( As a Tenant )Date: 25th Nov 2019
Never ever rent from them ! They have robbed me , I had to stay homeless and I am not getting my deposit back , because of their bullshit reasons . This agency has to be shut down !
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My post-sales experience with ...
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1 Star Review
Rahan
Dominic
By : 'Mr'
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : No
Postcode : SE1
29 Oct 2019
People found this helpful1
My post-sales experience with this estate agent has been absolutely terrible. They have taken unreasonably long to reply to emails - weeks - and even longer to resolve issues that should have avoided in the first place. Never have I experienced such a lack of communication and capability to... Read Full Review
Comments (0)My post-sales experience with this estate agent has been absolutely terrible.
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Mr A Forster said about Gordon & Co
Services : Letting( As a Tenant )Date: 29th Oct 2019
My post-sales experience with this estate agent has been absolutely terrible.
They have taken unreasonably long to reply to emails - weeks - and even longer to resolve issues that should have avoided in the first place.
Never have I experienced such a lack of communication and capability to solve issues promptly and professionally; they are simply not customer-focused.
Do yourself a favour and avoid them.
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They are all nice until you ...
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1 Star Review
By : 'Emre'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
7 Oct 2019
People found this helpful2
They are all nice until you move out. Finding all the little things to deduct from your deposit. They want to charge 70 GBP + VAT for a missing battery and a dusty vent (which the cleaner they hired and I paid for -over 400 GBP - for didn't... Read Full Review
Comments (0)They are all nice until you move out.
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Emre said about Gordon & Co
Services : Letting( As a Tenant )Date: 6th Oct 2019
They are all nice until you move out.
Finding all the little things to deduct from your deposit.
They want to charge 70 GBP + VAT for a missing battery and a dusty vent (which the cleaner they hired and I paid for -over 400 GBP - for didn't clean.
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"I would highly ...
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5 Star Review
Debola
Dominic
By : 'Ines'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE17
5 Sept 2019
People found this helpful0
"I would highly recommend these estate agents to anyone. Lee, Debola and Dominic were really easy to deal with, and kept me informed every step of the way. I very much appreciated their continued communication, hard work and wise counsel, especially because I was overseas. Lee in particular... Read Full Review
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Ines Garcia said about Gordon & Co
Services : Sales( As a Vendor )Date: 4th Sep 2019
"I would highly recommend these estate agents to anyone. Lee, Debola and Dominic were really easy to deal with, and kept me informed every step of the way. I very much appreciated their continued communication, hard work and wise counsel, especially because I was overseas. Lee in particular went the extra mile when he had to deal with the solicitors. I was happy with the team, with the good price obtained in a difficult market and with their infinite patience during the initial marketing period when dealing with extremely uncooperative tenants. Super estate agents!”
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Avoid ...
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1 Star Review
By : 'Tyler'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE17
9 Apr 2019
People found this helpful4
Avoid renting any property through this estate agents. Good at the beginning of the tenancy when you have paid them a fortune (£390 admin fees) to move in!!! Extremely awful when you move out and they try to rob your deposit by picking on useless things in the checkout report. i.e.... Read Full Review
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Tyler Court said about Gordon & Co
Services : Letting( As a Tenant )Date: 8th Apr 2019
Avoid renting any property through this estate agents. Good at the beginning of the tenancy when you have paid them a fortune (£390 admin fees) to move in!!! Extremely awful when you move out and they try to rob your deposit by picking on useless things in the checkout report. i.e. there's a small scratch on the tv unit (a cheap IKEA unit that has dozens of scratches when I moved in), there's a crack in the fridge drawer and will charge £30 (was there when I moved in and it was glued and functioning ok) and so on so forth. I'm my case the landlord was an overseas investor who doesn't care about tenants and it takes him weeks to approve repairs. in some cases he never approved major repairs without any clarification. He once decided to sell the flat without telling me (I found the ad online) or Gordon and Co and liaised with another estate agent to advertise the flat. He then requested Gordon and Co to seek access to the flat to view it for prospective buyers. Go&Co sent me a vague email accessing for access to flat without telling the reasons and I later found out online that the flat was put on sale 3 months after I moved in!!! Got&Co were very biased and always on the landlord's side. I'll be taking them and their landlord to court so they learn some lessons.
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By : Kate
3 May 2019I had the exact same experience almost word for word. They were fine up until the landlord wanted to renew with a new agency and then we were considered an...
Hypocrite and and ...
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1 Star Review
By : 'IHATEGORDONCO'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
3 Apr 2019
People found this helpful3
Probably the worst letting agents we ever encountered. They will pretend to be nice to you at the beginning so you can put down your money. Once you check out, they will try everything they could to rip you off no matter what. Bunch of liars with no sense of empathy. The Strata building is also a... Read Full Review
Comments on Agent Fees
with your level of service, definitely too mediocre and overpriced
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IHATEGORDONCO said about Gordon & Co
Services : Letting( As a Tenant )Date: 2nd Apr 2019
Probably the worst letting agents we ever encountered. They will pretend to be nice to you at the beginning so you can put down your money. Once you check out, they will try everything they could to rip you off no matter what. Bunch of liars with no sense of empathy. The Strata building is also a big pile of mess with broken elevators for years which will never get fixed and the rest of people in a 40 storey building have to use one lift. Highly recommend everyone not to rent properties from Gordon & Co and DO NOT stay in Strata.
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A pleasure to work ...
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5 Star Review
Debola
Dominic
By : 'Fraser'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE17
14 Jun 2018
People found this helpful0
I have nothing but praise for the team at Gordon & Co. They sold my flat during what turned out to be very difficult conditions for the London property market. Despite taking longer than we hoped, they remained enthusiastic, supportive and proactive. They continuously worked hard to find the... Read Full Review
Comments (0)I have nothing but praise for the team at Gordon & Co.
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Fraser said about Gordon & Co
Services : Sales( As a Vendor )Date: 13th Jun 2018
I have nothing but praise for the team at Gordon & Co.
They sold my flat during what turned out to be very difficult conditions for the London property market. Despite taking longer than we hoped, they remained enthusiastic, supportive and proactive. They continuously worked hard to find the right buyer and keep me informed along the way.
From responding to my initial enquiry, to pushing the sale completion over the line, I have enjoyed working with Gordon & Co largely due to their friendliness and candour.
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We were very pleased with ...
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4 Star Review
Rahan
By : 'Emma'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
10 Jan 2018
People found this helpful0
We were very pleased with Rahan and Gordon & Co. He helped us secure a lovely house, was patient, always on hand and took the time to assist us and keep us regularly updated throughout the letting... Read Full Review
Comments on Agent Fees
Fees are a little high otherwise we would have awarded 5 stars
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Emma said about Gordon & Co
Services : Letting( As a Tenant )Date: 10th Jan 2018
We were very pleased with Rahan and Gordon & Co. He helped us secure a lovely house, was patient, always on hand and took the time to assist us and keep us regularly updated throughout the letting process.
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One of the best services ...
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5 Star Review
Rahan
By : 'Dave'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SE5
22 Dec 2017
People found this helpful0
One of the best services ever, courtesy and helpfulness during all the process! Really clear and satisfying explaining all the papers. High... Read Full Review
Comments on Agent Fees
Good
Comments (0)One of the best services ever, courtesy and helpfulness during all the process!
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Dave & Chia said about Gordon & Co
Services : Letting( As a Tenant )Date: 22nd Dec 2017
One of the best services ever, courtesy and helpfulness during all the process!
Really clear and satisfying explaining all the papers.
High recommend
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From my experience, since the ...
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5 Star Review
Rahan
By : 'Pocky'
Services : Letting( As a Tenant )
Rent PCM : £2750
Would you recommend ? : Yes
Postcode : SE1
13 Dec 2017
People found this helpful0
From my experience, since the day I started to search properties on Gordon&Co, the agent is friendly and kind to introduce me to the ideal home for me. They are friendly and fast in responding to every question. Comparing to some of the other agents, they are more reasonable when it comes to... Read Full Review
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Pocky said about Gordon & Co
Services : Letting( As a Tenant )Date: 13th Dec 2017
From my experience, since the day I started to search properties on Gordon&Co, the agent is friendly and kind to introduce me to the ideal home for me. They are friendly and fast in responding to every question. Comparing to some of the other agents, they are more reasonable when it comes to checking out, if I ever chose to move again, it will still be my first choice. :)
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As just moving to the UK and ...
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5 Star Review
Rahan
By : 'Marie'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SE1
8 Dec 2017
People found this helpful0
As just moving to the UK and needing a nice apartment quickly, we were very pleased with Rahan. He was patient and took the time to arrange viewings the same afternoon we walked in the agency because we only had a few hours in London. He helped us secure the apartment and guided us through all the ... Read Full Review
Comments (0)As just moving to the UK and needing a nice apartment quickly, we were very pleased with Rahan.
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Marie said about Gordon & Co
Services : Letting( As a Tenant )Date: 8th Dec 2017
As just moving to the UK and needing a nice apartment quickly, we were very pleased with Rahan.
He was patient and took the time to arrange viewings the same afternoon we walked in the agency because we only had a few hours in London. He helped us secure the apartment and guided us through all the procedure.
A few months later, as our family grew, we moved in an other apartment managed by Gordon & Co. The process was really smooth and easy. And the deposit was fully restored quickly after we moved.
We would recommend this agent.
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Rahan provided extremely ...
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5 Star Review
Rahan
By : 'LLLLLL'
Services : Letting( As a Tenant )
Rent PCM : £480
Would you recommend ? : Yes
Postcode : SE1
7 Dec 2017
People found this helpful0
Rahan provided extremely helpful advice for my searching of property, did several viewings on the list of my most wanted property, very general advice on the location, housing conditions etc. He also made a bargain with the landlord on the rental prices, so, overall his assistance was very... Read Full Review
Comments on Agent Fees
Fair price
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LLLLLL said about Gordon & Co
Services : Letting( As a Tenant )Date: 7th Dec 2017
Rahan provided extremely helpful advice for my searching of property, did several viewings on the list of my most wanted property, very general advice on the location, housing conditions etc. He also made a bargain with the landlord on the rental prices, so, overall his assistance was very satisfied.
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Hi there. Very happy with the ...
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5 Star Review
Rahan
By : 'Olivier'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SE17
7 Dec 2017
People found this helpful0
Hi there. Very happy with the support provided by Rahan Malik, who understood immediately my requirements. I would certainly consider dealing with him and Gordon & Co in the future.... Read Full Review
Comments on Agent Fees
Good experience overall, but I believe that some similar apt are rented to a slightly cheaper price than mine, this should be looked at , in case I consider extending the lease agreement next year. Thanks
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Olivier said about Gordon & Co
Services : Letting( As a Tenant )Date: 7th Dec 2017
Hi there. Very happy with the support provided by Rahan Malik, who understood immediately my requirements. I would certainly consider dealing with him and Gordon & Co in the future. Thanks
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I dealt with both Chris and ...
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5 Star Review
Christopher
Rahan
By : 'Dmitry'
Services : Letting( As a Tenant )
Rent PCM : £2492
Would you recommend ? : Yes
Postcode : SE17
7 Dec 2017
People found this helpful0
I dealt with both Chris and Rahan to secure a rental property, and I was impressed with the service provided. They understood my needs and stayed on top of my case from day 1, which was necessary considering that I had to move my family during the school term. They also helped negotiate a custom... Read Full Review
Comments (0)I dealt with both Chris and Rahan to secure a rental property, and I was impressed with the service provided. They understood my needs and stayed on top of my case from day 1, which was necessary considering that I had to move my family during the school term. They also helped negotiate a custom deal with the landlord, which was a step beyond what a typical agent does nowadays.
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Dmitry B said about Gordon & Co
Services : Letting( As a Tenant )Date: 7th Dec 2017
I dealt with both Chris and Rahan to secure a rental property, and I was impressed with the service provided. They understood my needs and stayed on top of my case from day 1, which was necessary considering that I had to move my family during the school term. They also helped negotiate a custom deal with the landlord, which was a step beyond what a typical agent does nowadays.
Granted certain move-in logistics could have been handled smoother, but I hold no grudge against either Chris, or Rahan because most the issues were caused by LendLease (developer)and the fact that the property is a new build.
I would definitely recommend both agents to anyone looking to secure a rental property, as I had approached 7 other agents in the London Bridge - Elephant and Castle area at the same time, and I chose Gordon & Co because of Chris and Rahan's professionalism and personal traits.
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Rahan at Gordon and Co was ...
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5 Star Review
Rahan
By : 'Aaron'
Services : Letting( As a Tenant )
Rent PCM : £1625
Would you recommend ? : Yes
Postcode : SE17
7 Dec 2017
People found this helpful0
Rahan at Gordon and Co was very helpful in helping me find a great apartment and getting it secured. He was very patient with me while I shopped around, and he was very accommodating and thoughtful and persistent in negotiations. The process was as smooth as it could have been and an overall good... Read Full Review
Comments on Agent Fees
Fees are typically; in my case they were somewhat less because of specific conditions.
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Aaron said about Gordon & Co
Services : Letting( As a Tenant )Date: 7th Dec 2017
Rahan at Gordon and Co was very helpful in helping me find a great apartment and getting it secured. He was very patient with me while I shopped around, and he was very accommodating and thoughtful and persistent in negotiations. The process was as smooth as it could have been and an overall good experience.
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I had to remind them that ...
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1 Star Review
By : 'Not'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
17 Nov 2017
People found this helpful4
I had to remind them that giving false information, wrong claiming and unfair practices is an offence under the Unfair Trading Regulations 2008. For example, they produce a fake inventory report that was not signed by both parties and tell you that it was genuine. They claim back money off your... Read Full Review
Comments (0)I had to remind them that giving false information, wrong claiming and unfair practices is an offence under the Unfair Trading Regulations 2008.
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Not finished said about Gordon & Co
Services : Letting( As a Tenant )Date: 17th Nov 2017
I had to remind them that giving false information, wrong claiming and unfair practices is an offence under the Unfair Trading Regulations 2008.
For example, they produce a fake inventory report that was not signed by both parties and tell you that it was genuine. They claim back money off your deposit from item that does not exist (and when you confront them, they acknowledge it) or claim "dilapidation" without any proof. They will also claim unfair fees, and additionally misleading information.
Work is sloppy (no inventory done) and I am talking to the authorities about this agency and unfair practices.
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deposit hasn't been ...
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1 Star Review
By : 'C'
Services : Letting( As a Tenant )
Rent PCM : £1640
Would you recommend ? : No
Postcode : SE1
11 Oct 2017
People found this helpful3
deposit hasn't been return after 1.5months, they keep coming up with random issues eg: auto-renew the contract, fingerprints in the flat, grey scratches on the wall, agent on holiday etc. They tried their best to get time to try to inspect til they can renew their flat so they can rent out for ... Read Full Review
Comments on Agent Fees
NOT Cheap but within our range, but NO service provided!
Comments (0)deposit hasn't been return after 1.5months, they keep coming up with random issues eg: auto-renew the contract, fingerprints in the flat, grey scratches on the wall, agent on holiday etc. They tried their best to get time to try to inspect til they can renew their flat so they can rent out for a higher price.
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C said about Gordon & Co
Services : Letting( As a Tenant )Date: 10th Oct 2017
deposit hasn't been return after 1.5months, they keep coming up with random issues eg: auto-renew the contract, fingerprints in the flat, grey scratches on the wall, agent on holiday etc. They tried their best to get time to try to inspect til they can renew their flat so they can rent out for a higher price.
No check in with an agent, keys were dropped in concierge and report was dumped in junk mail, when we asked to resend a new one they didn't. At the end we have to find it in junk mail after months of request( which they did not resent) and released they did not spot out the stains in the carpet and now they are requesting for the tenant to pay the full price for replacing a brand new carpet where the damage was reported 11months ago and no one has taken action on it!
while living in the property, house viewing can go up to twice a week for two months. The flat sound more like a tourist attraction.
Gorden and Co agents can, as they like, just call in and say they are from Gorden and Co and want to view the flat!!!Literally anyone!!!!
The best of all is, Gorden and Co's Agent decided to Whatsapp message too! ALL Random and haunted!
The agent requested for full 12months rents in advance with no discount and nothing at all and ALL I asked for is a hazard-free home to stay for 12months! It took me 20mins to sign the contract and pay and gave my family 14months of horror and sadness! NOW all we can do is to wait for money to be taken off as much as they would love to so they can renew the carpet where the agents must have ruin it when they view the flat!
* We did not get a chance to view the property before we move in! We walked in gorden and Co and paid the money and signed the contract thats it! AND this is what we ended up! paying for someone's mistake!!!!!!!
DO NOT USE Gorden & Co if you don't want to pay for others mistakes! and loss all of your money!
Fun part:
if you want to renew contract you have to pay 90pounds for renewal
OR
if you dont want to renew, 90pounds move out fees!
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Please, please, please avoid ...
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1 Star Review
By : 'Filip'
Services : Letting( As a Tenant )
Rent PCM : £2170
Would you recommend ? : Yes
Postcode : SE1
14 Jun 2017
People found this helpful1
Please, please, please avoid them. This is the kind of company that you're warned about when you hear about housing in London. We rented an apartment in the Strata building and here's everything that went wrong: 1. Ridiculous fees. Apart from referencing, you pay �360 for the contract. But... Read Full Review
Comments on Agent Fees
You pay them £360 for the contract. Then £90 if you want to extend it. Every year. Minimum charge for all repairs are £30 per the contract. There's a "check out fee" of £90 in the contract. So yeah, it's a ripoff.
Comments (0)Please, please, please avoid them.
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Filip said about Gordon & Co
Services : Letting( As a Tenant )Date: 13th Jun 2017
Please, please, please avoid them.
This is the kind of company that you're warned about when you hear about housing in London.
We rented an apartment in the Strata building and here's everything that went wrong:
1. Ridiculous fees. Apart from referencing, you pay �360 for the contract. But this doesn't include everything, as you will pay �90 every year to extend your tenancy. Don't want to extend it? Too bad, as there's a check out fee of �90 in the contract as well. I assumed this is all standard when I signed, but it turned out it isn't.
2. The minimum charge for all repairs is �30 per the contract. We paid for professional cleaning, yet the landlord said that one of the toilets was not clean enough due to the base being heavily scaled. How much does it cost to clean the part of the toilet where the shit lands? Doesn't matter - �30 is the minimum and we had to pay it.
3. The apartment came with 3 light bulbs not working - even the inventory admits it. This wouldn't be too bad if those weren't those Aurora bulbs which cost �15 each.
4. The apartment had some old sheets, rugs and used things from the previous tenants which were supposed to be removed (which, again, the inventory confirmed). When we asked the agent, they just dodged it and told us to put it somewhere where it won't bother us.
5. The mattresses in the apartment were in a bad state, with the middle caved in. When we brought this up, the agent contacted the landlord and she insisted the mattresses were new, so we just dropped it.
6. A month after we moved in, someone from the agency contacted us saying we have not as yet returned a signed copy of your inventory and schedule of condition (the inventory and schedule of condition came to us as a PDF, which I pointed out). The person just sent another e-mail asking again to sign it and then never contacted us again.
7. The agency kept our service (spare) key. This wasn't a big problem, but the agent wanted to show the apartment when we weren't around. When we offered several alternatives, they pointed out they can just let themselves in using this key. We specifically said we're not OK with this and they didn't, but it just seemed unprofessional at best for them to even suggest using the service key this way.
Please keep in mind all of these things were something Gordon & Co were legally allowed to do - for the fees, we signed the contract. For the old sheets and mattresses, we could've checked before we signed. In both cases, we simply assumed best intentions on their side, yet our trust was misplaced.
There are better, nicer, more professional, cheaper letting agents in London. Please take this into consideration before you go with Gordon & Co.
Finally, to end on a lighter note, a few words of praise - Lisa Archbutt, the Assistant Head of Residential Management, was really good. She was extremely responsive and really did her best to solve what was within her jurisdiction.
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The only reason these people ...
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1 Star Review
By : 'E'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
29 Jan 2017
People found this helpful3
The only reason these people received 1 star is because I couldn't give 0. They messed us around to no end before we got the place, telling us we had an apartment then canceling multiple times When in the apartment they made promises about repairing damaged but have now told us they have no... Read Full Review
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Comments (1)The only reason these people received 1 star is because I couldn't give 0.
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E said about Gordon & Co
Services : Letting( As a Tenant )Date: 29th Jan 2017
The only reason these people received 1 star is because I couldn't give 0.
They messed us around to no end before we got the place, telling us we had an apartment then canceling multiple times
When in the apartment they made promises about repairing damaged but have now told us they have no intention of keeping said promises
now in the apartment and had many problems with heating (firstly no heating), they promised to send a contractor who just turned it off and on again then left- did nothing to fix the issue. At our own inconvenience we got the eon man to come and fix it however now the heating is permanently on the maximum!! meanwhile they are too busy/incompetent to do anything about the issues we have faced
The UK's Largest Customer Review Website for the Property Industry
By : Gordon & Co.
30 Jan 2017Dear E, I am sorry to hear this, this is not the sort of service we expect from our staff. Please may you email me your property address and contact details so I can look into this further...
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