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Bournemouth, BH9

4.6/5, 27 Reviews
89% Recommended

83% letting valuation accuracy

81% letting fee satisfaction

Contact Us
As a leading Bournemouth estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer a full range of lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a sp
ecific lettings question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
"100% service from Stasi since ..."

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5 Star Review
UserName

Anastasia (Stasi)

By : 'Maria'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : BH5

10 Jun 2017
People found this helpful0

100% service from Stasi since I joined Northwood. Has always seen to my property,A good asset to the company, Nina Giles is very competent person,and very helpful too .

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting83%81.00%£575£1,250
Areas covered
  • Boardstone
  • Boscombe
  • Bournemouth
  • Charminster
  • Christchurch
  • Mudeford
  • New Milton
  • Parkstone
  • Poole
  • Ringwood
  • Southbourne
  • Wimborne
  • Winton
Address

Northwood
538-542 Wimborne RoadBournemouth, Dorset
BH9 2EX
01202 520302

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Northwood Branches (View All 92)
Excellent ...

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5 Star Review
UserName

Anastasia (Stasi)

By : 'Anna'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BH6

5 May 2023
People found this helpful0

I have nothing but praise for Northwood. For the past 9 and a half years I have rented a house out through Northwood's guaranteed rental scheme. My house has always been managed by Stasi, who is extremely friendly, helpful and experienced. I live almost 200 miles from the house so knowing... Read Full Review

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Everything was very easy and ...

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1 Star Review

By : 'base'
Services : Letting( Property Management )
Rent PCM : £850
Would you recommend ? : No
Postcode : PO6

12 Mar 2022
People found this helpful0

Everything was very easy and straightforward, leaving no room for any details. This allows them to misconstrue and redefine their own rules. Need... Read Full Review

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I applied for house to rent ...

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1 Star Review

By : 'Alicja'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH10

4 Mar 2021
People found this helpful0

I applied for house to rent as soon as come on the market been rushing with filling all my paperworks my application been sent off I was the first and only customer for the flat. When almost in the end the agent informed me that they have another applicant. Then I have beed told to wait and wait... Read Full Review

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Renting studio ...

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3 Star Review
UserName

Kelly

By : 'Anon'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DURL

31 Jan 2019
People found this helpful0

Northwood agents completed my request quickly. They are very informing and happy to help with any queries. I would recommend them to other tenants. I give praise to agents Kelly and James for helping out when arriving at the... Read Full Review


Comments on Agent Fees

Bad, would prefer lower agent fees

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Took my property on a tenant ...

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5 Star Review
UserName

Claire

By : 'Susan'
Services : Letting( As a Owner )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : BH4

16 Nov 2018
People found this helpful0

Took my property on a tenant find basis, Claire kept me well informed with regular feedback on the viewings they had Extremely professional... Read Full Review


Comments on Agent Fees

Good

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Highly ...

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5 Star Review
UserName

Anastasia (Stasi)

By : 'Andy'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : BH1

9 Aug 2018
People found this helpful0

As a first time landlord, I've been given all the support I needed by Northwood in Bournemouth. They have made the experience very easy and pleasant, something I have really appreciated. Thanks to Stasi for being so responsive to queries, always pleasant and... Read Full Review


Comments on Agent Fees

Reasonable

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Fantastic ...

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5 Star Review
UserName

Anastasia (Stasi)

By : 'Emma'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH1

26 Apr 2018
People found this helpful0

I have been with Northwood for quite some time now and honestly between Rachel, Nina and Stasi they have been absolutely amazing, Stasi o'connor herself has gone above and beyond her duty to help me, she is so polite and welcoming I couldn't ask for a better service from... Read Full Review


Comments on Agent Fees

Good

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It was great pleasure working ...

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5 Star Review
UserName

Anastasia (Stasi)

By : 'Folu'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BH5

15 Dec 2017
People found this helpful0

It was great pleasure working with Anastasia. She is always willing and prompt to resolve issues raised, very professional in the way issues are managed and she is quite understanding. I wish other agents will be like her and learn from her numerous good... Read Full Review


Comments on Agent Fees

Reasonable

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100% service from Stasi since ...

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5 Star Review
UserName

Anastasia (Stasi)

By : 'Maria'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BH5

10 Jun 2017
People found this helpful0

100% service from Stasi since I joined Northwood. Has always seen to my property,A good asset to the company, Nina Giles is very competent person,and very helpful too... Read Full Review

Comments (0)
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Very professional company, I ...

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5 Star Review
UserName

Anastasia (Stasi)

By : 'Christheclimber'
Services : Letting( As a Tenant )
Rent PCM : £735
Would you recommend ? : Yes
Postcode : BH23

16 May 2017
People found this helpful0

Very professional company, I started renting with them November last year, and they are always so helpful and friendly, Kevin showed me round the property, he wasn't pushy and allowed me to spend time getting a feel for the place, Nina and staci are fantastic, always friendly and nothing is to much ... Read Full Review


Comments on Agent Fees

Very reasonable

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I have used Northwood for the ...

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5 Star Review

By : 'Ben'
Services : Sales( As a Vendor )
Sold price : £275000
Rent PCM : £980
Would you recommend ? : Yes
Postcode : BH9

12 May 2017
People found this helpful0

I have used Northwood for the last 3 years to let out my property in Winton. They provide a superb management programme and really do look after the property in a first class manor. They are very quick to respond to any issues that arise and professional in their management. All the staff are... Read Full Review


Comments on Agent Fees

About normal

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After taking a job in Europe ...

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5 Star Review
UserName

Kevin

By : 'Roy_H'
Services : Letting( As a Owner )
Sold price : £250000
Would you recommend ? : Yes
Postcode : BH21

6 May 2017
People found this helpful1

After taking a job in Europe we could not decide if we wanted to sell or rent our house, Northwood gave us a really fair price for rental and took all of the worries away, even when out first tenant decided to move out our rental kept on coming under the rental agreement. When it came to sell the... Read Full Review


Comments on Agent Fees

Very fair fees

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My wife and I had not rented ...

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5 Star Review
UserName

Kevin

By : 'Rob'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : BH21

10 Apr 2017
People found this helpful0

My wife and I had not rented a property for many years but when we needed to do so Nina, Kevin and the team were ready to advise. They were always friendly and cheerful, steering us through the legal process with a smile. Need to rent a property? --- See these... Read Full Review


Comments on Agent Fees

Appropriate to the property

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Having rented a property from ...

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5 Star Review
UserName

Anastasia (Stasi)

By : 'IanG'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : BH10

24 Feb 2017
People found this helpful0

Having rented a property from Northwood for just over two years, I have had excellent service from all the staff I have had the pleasure of dealing with, especially Nina and Stasi - thank you... Read Full Review


Comments on Agent Fees

The agent's fees were very reasonable.

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Nina has been our main ...

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4 Star Review

By : 'Nina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BH8

31 Oct 2016
People found this helpful0

Nina has been our main contact for the last ~year supporting our requirements as tenants. This is only the third time I have felt compelled to write a positive review regarding a service I have received such is the customer care Nina exhibits. Northwood need to ensure that they develop Nina further ... Read Full Review


Comments on Agent Fees

n/a

Comments (0)
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All the staff at Northwoods ...

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5 Star Review
UserName

Anastasia (Stasi)

By : 'Tasha'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : BH7

28 Apr 2016
People found this helpful0

All the staff at Northwoods are very good and extremely helpful. Whilst renting with them, I had a few issues with my property and they were very quick to sort things out and kept me informed throughout. Would thoroughly recommend Northwood when renting a property. If I were to rent with an agent... Read Full Review


What agent could do to change your mind?

Very reasonable


Comments on Agent Fees

Very reasonable

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from the very first point of ...

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5 Star Review

By : 'Janet'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : BH12

20 Nov 2015
People found this helpful0

from the very first point of contact we were met by a very friendly and professional team member by the name of Andy O'Sullivan. He met us at the property to do the viewing and was very informative and efficient in the progression towards tenancy. We went to the Northwood offices to pay deposit and ... Read Full Review

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I rented from northwood ...

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5 Star Review
UserName

Anastasia (Stasi)

By : 'Mr'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : BH6

26 Aug 2015
People found this helpful0

I rented from northwood bournemouth for a few years. Rachel, Stacey and Dan were brilliant. Issues were dealt with quickly and they always were friendly. They were helpful at end of tenancy and deposit returned with ease. Will use again if I needed... Read Full Review

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What a great team Stasi ...

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5 Star Review
UserName

Anastasia (Stasi)

By : 'melvin'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : BH24

13 Jul 2015
People found this helpful2

What a great team Stasi Rachel and Dan who made my move go smooth with all there knowledge and help I couldn't as for a better team to help me all the way to find a property I was looking for I would have no hesitation to recommend Northwood to anyone looking to rent a property Many thanks to you... Read Full Review


What agent could do to change your mind?

Normal fees for estate agent


Comments on Agent Fees

Normal fees for estate agent

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When my partner and I moved ...

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5 Star Review

By : 'Review'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : BH15

7 Jun 2015
People found this helpful0

When my partner and I moved into our property with Northwood, we were very happy with the professionalism and swiftness that Rachel delivered with all the obstacles that reared their heads. She was very pleasant and easy to get along with and would recommend this letting agent any time. Northwood... Read Full Review

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No fees information available

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation. We have a standard procedure for handling complaints which is as follows: 1. Making an initial complaint Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days. 2. Making a formal complaint If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint. Write to us FAO The Complaints Officer Northwood GB Limited The Main Barn, Cams Hall Estate Fareham, Hampshire PO16 8UT E-mail us customerservice@northwooduk.com 3. Receiving your complaint We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it. 4. Resolving your complaint We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain: ?The outcome of our investigation ?What we will do to put things right if we have made a mistake 5. Property Ombudsman Review If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk

Last updated at 7/5/2018, 5:45:10 AM by allAgents

Awards won by Northwood, Bournemouth BH9 2EX