Hannah. I'm saddened to read your comments which do not match up with the information we hold. I understand that your partner and yourself applied for the property 4 days after viewing it and being given the comprehensive guidance notes explaining the process fully to you. I would hope this gave more than enough time to read and understand the process and requirements or clarify any points before you contacted us to proceed? Since applying the team have spoken to you to move your application forward and to gain the additional referencing information so that we could help you. Yesterday I understand contrary to all other conversations that you decided that you did not want to proceed? When the member of staff understood you were unhappy regarding the non returnable application fee I believe she suggested that you put your concerns through to me in writing so that I could investigate them, understand your views and draw any conclusions from there - you declined to do this and instead posted this one sided review. I am sorry that you felt the staff member did not respond as you would have hoped, however it is always difficult to provide an answer that doesn't meet someone's hopes/demands. I understand that the call was ultimately terminated due to your continued use of foul language? The person concerned usually benefits from positive feedback from customers and I know it will disaspoint her that you, in spite of her efforts, felt it appropriate to both swear during the call and then suggest within your review she was less than positive in her response. Please contact me directly so that I might be able to take a further view once you have furnished me with any background you feel is appropriate or missing from my understanding. Mark Benson M.A.R.L.A.

THIS company are a joke. The staff are rude they take 150 application fee straight off me and then didnt give me a reason as to why i cant get the house after I explained my situation. Funny that cos I've been offered another house straight away I will be taking this further anyway. But I advise anyone specially renting not to go with this company !!