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Ruthin, LL15
4.2/5, 25 Reviews
84% Recommended
0% letting valuation accuracy
99% letting fee satisfaction
"I don't normally like to..."
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1 Star Review
By : 'G'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : LL15
Mar 30, 2017
People found this helpful3
I don't normally like to leave negative reviews but in this instance I feel I must to ensure that nobody else endures the terrible service I experienced whilst dealing with this company. The gentleman that came to value my house was very pleasant and seemed very encouraging regarding the sale of my house and ensured me that the staff at the office would be happy to help me and are always available to help me with any questions I may have. This is where the positives end. A few weeks later I had heard nothing from the office so I decided to call in to the office to see if there had been any interest in my house, on arrival the office was closed. I went again the next day and was greeted by a young lady who seemed very uninterested in my concerns and more preoccupied with her mobile phone. I waited a few moments assuming she was busy then she finally put down her mobile telephone and she asked if she could help. by this point I felt that she had no interest in selling my house and I left. After speaking to a friend who recommended another agent to me, I removed my house from the market with Beresfordadams after only a few weeks and went with the other agent. Within 11 days my house had 3 viewings and I was offered the asking price. NEVER again would I deal with this company. Overall: disappointing staff, unpredictable opening hours, extortionate selling fees for incompetent service. AVOID AT ALL COSTS
Comments on Agent Fees
Extortionate prices
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 99.00% | £500 | £500 |
Address
Beresford Adams
33 Well Street, Ruthin, Denbighshire
LL15 1AF
01824 729013
Services offered
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- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Beresford Adams Branches (View All 18)
Absolutely appalling company ...
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1 Star Review
By : 'Raymond'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : LL15
Feb 24, 2022
People found this helpful0
Absolutely appalling company at returning calls or answering emails. Been waiting since 11 January for some sort of correspondence. Everytime you call, its an answering machine saying they will get back to you. Never... Read Full Review
Comments (0)
Absolutely appalling company at returning calls or answering emails. Been waiting since 11 January for some sort of correspondence.
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Raymond Kennedy said about Beresford Adams
Services : Letting( As a Tenant )Date: 24th Feb 2022
Absolutely appalling company at returning calls or answering emails. Been waiting since 11 January for some sort of correspondence.
Everytime you call, its an answering machine saying they will get back to you. Never happens.
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Excellent ...
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5 Star Review
Kiah
By : 'Dylan/Rose'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LL15
May 8, 2019
People found this helpful0
We recently bought a property in Ruthin with Beresford Adams as the estate agent. The staff there kept me well informed throughout the whole process and nothing was too much trouble for them. Kiah in particular was very friendly and was very efficient at answering our queries. The sale went... Read Full Review
Comments on Agent Fees
No fee as we were purchasing
Comments (0)We recently bought a property in Ruthin with Beresford Adams as the estate agent. The staff there kept me well informed throughout the whole process and nothing was too much trouble for them. Kiah in particular was very friendly and was very efficient at answering our queries.
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Dylan\/Rose said about Beresford Adams
Services : Sales( As a Buyer )Date: 8th May 2019
We recently bought a property in Ruthin with Beresford Adams as the estate agent. The staff there kept me well informed throughout the whole process and nothing was too much trouble for them. Kiah in particular was very friendly and was very efficient at answering our queries.
The sale went through very quickly too so we were very satisfied with the service we received.
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communication ...
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5 Star Review
Kiah
Kiah
By : 'DH'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LL15
Mar 3, 2019
People found this helpful1
Recently bought property. Throughout Kiah always kept me informed and up to date, She was professional and efficient throughout the process and chased up for information as required. The buying of this property was a very positive experience, thanks to... Read Full Review
Comments on Agent Fees
as I was buying I did not pay fees
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DH said about Beresford Adams
Services : Sales( As a Buyer )Date: 3rd Mar 2019
Recently bought property. Throughout Kiah always kept me informed and up to date, She was professional and efficient throughout the process and chased up for information as required. The buying of this property was a very positive experience, thanks to Kiah
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I don't normally like to ...
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1 Star Review
By : 'G'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LL15
Mar 30, 2017
People found this helpful3
I don't normally like to leave negative reviews but in this instance I feel I must to ensure that nobody else endures the terrible service I experienced whilst dealing with this company. The gentleman that came to value my house was very pleasant and seemed very encouraging regarding the sale of... Read Full Review
Comments on Agent Fees
Extortionate prices
Comments (0)Was this helpful?:
G Williams said about Beresford Adams
Services : Sales( As a Vendor )Date: 30th Mar 2017
I don't normally like to leave negative reviews but in this instance I feel I must to ensure that nobody else endures the terrible service I experienced whilst dealing with this company. The gentleman that came to value my house was very pleasant and seemed very encouraging regarding the sale of my house and ensured me that the staff at the office would be happy to help me and are always available to help me with any questions I may have. This is where the positives end. A few weeks later I had heard nothing from the office so I decided to call in to the office to see if there had been any interest in my house, on arrival the office was closed. I went again the next day and was greeted by a young lady who seemed very uninterested in my concerns and more preoccupied with her mobile phone. I waited a few moments assuming she was busy then she finally put down her mobile telephone and she asked if she could help. by this point I felt that she had no interest in selling my house and I left. After speaking to a friend who recommended another agent to me, I removed my house from the market with Beresfordadams after only a few weeks and went with the other agent. Within 11 days my house had 3 viewings and I was offered the asking price. NEVER again would I deal with this company. Overall: disappointing staff, unpredictable opening hours, extortionate selling fees for incompetent service. AVOID AT ALL COSTS
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Lucy has been brilliant ...
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5 Star Review
Lucie
By : 'Todd'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LL21
Nov 22, 2016
People found this helpful0
Lucy has been brilliant helping us in the sale and purchase of our new house, gave us excellent advice throughout and was very helpful.... Read Full Review
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Todd said about Beresford Adams
Services : Sales( As a Vendor )Date: 22nd Nov 2016
Lucy has been brilliant helping us in the sale and purchase of our new house, gave us excellent advice throughout and was very helpful. Thanks!!
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I received excellent customer ...
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5 Star Review
Alun
Lucie
By : 'D.'
Services : Sales( As a Vendor )
Sold price : £170000
Would you recommend ? : Yes
Postcode : LL21
Jun 1, 2016
People found this helpful0
I received excellent customer service from all at Beresford Adams, Ruthin, especially Alun, Gethin and Lucie. Beresford managed all aspects of viewings and selling the property to such a high standard that I was able to rest assured knowing it was all being taken care of. This was very important... Read Full Review
Comments on Agent Fees
Not the cheapest, but they did everything to a very high standard.
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D. Lee said about Beresford Adams
Services : Sales( As a Vendor )Date: 1st Jun 2016
I received excellent customer service from all at Beresford Adams, Ruthin, especially Alun, Gethin and Lucie. Beresford managed all aspects of viewings and selling the property to such a high standard that I was able to rest assured knowing it was all being taken care of. This was very important because I did not live near by the property I was selling and therefore did not have to keep making the long journey backwards and forwards.
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The staff at this agency are ...
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5 Star Review
Gethin
By : 'G'
Services : Sales( As a Vendor )
Sold price : £108000
Would you recommend ? : Yes
Postcode : LL15
Mar 8, 2016
People found this helpful0
The staff at this agency are helpful and very polite. I've sold and purchased a property with them and on both occasions they have been extremely professional and worked extremely hard to over come some difficult situations that arose with the purchase. I would highly recomend them and would use... Read Full Review
Comments on Agent Fees
Agents fee where very reasonable.
Comments (0)The staff at this agency are helpful and very polite. I've sold and purchased a property with them and on both occasions they have been extremely professional and worked extremely hard to over come some difficult situations that arose with the purchase. I would highly recomend them and would use them again.
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G Hughes said about Beresford Adams
Services : Sales( As a Vendor )Date: 8th Mar 2016
The staff at this agency are helpful and very polite. I've sold and purchased a property with them and on both occasions they have been extremely professional and worked extremely hard to over come some difficult situations that arose with the purchase. I would highly recomend them and would use them again.
Truely a great team. Thank you.
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Very positive responses to ...
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5 Star Review
Lucie
Gethin
By : 'LALee'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LL15
Dec 9, 2015
People found this helpful0
Very positive responses to all enquiries. Liaised with vendors on our behalf. Informative, kept us informed of developments - support and advice clear and... Read Full Review
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LALee said about Beresford Adams
Services : Sales( As a Buyer )Date: 9th Dec 2015
Very positive responses to all enquiries. Liaised with vendors on our behalf. Informative, kept us informed of developments - support and advice clear and appropriate.
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We bought and sold within the ...
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5 Star Review
Gethin
Lucie
By : 'Chris'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LL15
Dec 9, 2015
People found this helpful0
We bought and sold within the same 9 month period using this Branch of Beresfords, and to be honest, I cannot recommend them high enough. Gethin, Lucy and Alun were all extremely helpful, and I always felt that they had my interests at heart. The deal to sell went through very quickly as I... Read Full Review
Comments on Agent Fees
I was offered a deal by a rival agent, the team at Beresfords matched the deal and bettered the marketing of the rival.
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Chris Rumney said about Beresford Adams
Services : Sales( As a Vendor )Date: 9th Dec 2015
We bought and sold within the same 9 month period using this Branch of Beresfords, and to be honest, I cannot recommend them high enough. Gethin, Lucy and Alun were all extremely helpful, and I always felt that they had my interests at heart. The deal to sell went through very quickly as I requested and my purchase was handled very professionally by all members of the team, this being more tricky than usual purchases, it didn't phase the team. Keep up the Good work at the branch.
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Lucie was excellent throught ...
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5 Star Review
Lucie
By : 'Sarah'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LL21
Oct 23, 2015
People found this helpful0
Lucie was excellent throught the process of purchasing the property - from showing me around the house and negotiating the sale with the vendor to the final completion date. She was always very pleasant on the phone and on email, and very easy to talk to. Following the sale being agreed, Lucie kept ... Read Full Review
Comments (0)Lucie was excellent throught the process of purchasing the property - from showing me around the house and negotiating the sale with the vendor to the final completion date. She was always very pleasant on the phone and on email, and very easy to talk to.
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Sarah said about Beresford Adams
Services : Sales( As a Buyer )Date: 23rd Oct 2015
Lucie was excellent throught the process of purchasing the property - from showing me around the house and negotiating the sale with the vendor to the final completion date. She was always very pleasant on the phone and on email, and very easy to talk to.
Following the sale being agreed, Lucie kept in touch throughout updating me with the progress of the legal aspects, providing a link between myself and the vendors. She helped a lot with chasing the solicitors to help speed up the process.
Lucie was very helpful and approachable throughout! Thank you :)
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Lucie has been extremely ...
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5 Star Review
Lucie
By : 'Amy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LL15
Oct 19, 2015
People found this helpful1
Lucie has been extremely helpful and supportive throughout the whole process of buying my first home; she listened carefully to my initial requirements and arranged viewings for many suitable properties, so I could narrow it down to the one I bought. Having agreed to buy the property, Lucie then... Read Full Review
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Amy said about Beresford Adams
Services : Sales( As a Buyer )Date: 19th Oct 2015
Lucie has been extremely helpful and supportive throughout the whole process of buying my first home; she listened carefully to my initial requirements and arranged viewings for many suitable properties, so I could narrow it down to the one I bought. Having agreed to buy the property, Lucie then did a brilliant job of keeping communications clear between the vendors, myself, and our solicitors - invaluable throughout this complicated process! Lucie has been polite, cheerful and diligent in everything she has done for me, and really stood out above other estate agents that I have dealt with - highly recommended!
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Cancelled our viewing ...
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1 Star Review
By : 'Proceedable'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LL21
Aug 25, 2015
People found this helpful0
Cancelled our viewing advising the client had chosen to withdraw from the market. Particularly frustrated as we had made the 3 hour journey to the area the day before especially to see this house. A week later it is still on rightmove and I am told they haven't taken it off yet because they... Read Full Review
What agent could do to change your mind?
Stop marketing properties that have been withdrawn from the market would be a brilliant start!
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Proceedable Buyer said about Beresford Adams
Services : Sales( Prospective Vendor/Buyer )Date: 25th Aug 2015
Cancelled our viewing advising the client had chosen to withdraw from the market. Particularly frustrated as we had made the 3 hour journey to the area the day before especially to see this house. A week later it is still on rightmove and I am told they haven't taken it off yet because they haven't heard from the vendor why they are taking it off and that they will keep marketing until they do! Will avoid dealing with them as clearly they market properties they have no ability to sell!
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At first they were great nice ...
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2 Star Review
Lucie
Gethin
By : 'Mr'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : LL15
Jul 4, 2015
People found this helpful0
At first they were great nice friendly experience, I put an offer in it was expected etc, I when to get a surveyor in and contacted them to see if they'd do it to they said yes and they be in contact with me when there available... 2 was went by no one contacted me so called in again and they... Read Full Review
What agent could do to change your mind?
I will not be bullied around by some estate agent , as a result you've lost the sale and now your charging the poor vendors more for having his property listed with you. If you deal badly with buyers then good luck in the future. As a result I'm glad not to give you the satisfaction of the sale :(
Comments on Agent Fees
Over priced , building plott near by
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Mr Parry said about Beresford Adams
Services : Sales( As a Buyer )Date: 4th Jul 2015
At first they were great nice friendly experience, I put an offer in it was expected etc, I when to get a surveyor in and contacted them to see if they'd do it to they said yes and they be in contact with me when there available... 2 was went by no one contacted me so called in again and they fobbed me off with the same answer... Third time I asked they contacted back to me saying that there very busy at the moment but kindly gave me a number of local surveyor they used in the pass. I just wish they'd would of said that in the beginning... I had a few questions to ask 1 was the council tax band and second what was the vendor buying in electricity monthly yet again they said they'd get back to me and never did! The surveyor did how ever did answer me and did find a few fault that within the property like a flat roof was in need of attention and it prior to leak if left and to put things right it would cost in excess of £4000 so asked to reduce the price accordingly after a few phone calls etc they ask to see the surveyor report and only willing to prepare to meet me half way as it not a defcty to the property,. At this point I spoke to the manager and he was very rude to me over the phone and I decided from then I had enough and Withdraw for the sale and he raised his voice , I didn't put the phone down or anything but he later requested that I just think about it over night and he will ring me back in the morning , I was to furious to answer it. I did mention also sorry but the sale price of out property had to be reduced slightly and it has a knock on effect of what I was able to purchase and having £4000 to be spent on the property didn't add up quite well . Worked in my favour a property came on the market from cavendish residential beginning of May with in three weeks My offer is accepted ... Solicitors are almost completed there searches , the estate agent ... Well haven't step a foot in there everything had been done over the phone very pleasant young lady I spoke to as well :)
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Service second to none. The ...
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5 Star Review
Gethin
Lucie
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £225
Would you recommend ? : Yes
Postcode : LL23
Apr 27, 2015
People found this helpful0
Service second to none. The staff always had time for our enquiries however trivial. They always phoned us back when they said they would. If you want an agent who will really try their best to sell your property look no... Read Full Review
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Mr & Mrs Taylor said about Beresford Adams
Services : Sales( As a Vendor )Date: 27th Apr 2015
Service second to none. The staff always had time for our enquiries however trivial. They always phoned us back when they said they would. If you want an agent who will really try their best to sell your property look no further.
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I found the Team, (under ...
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5 Star Review
By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £268000
Would you recommend ? : Yes
Postcode : LL15
Mar 3, 2015
People found this helpful0
I found the Team, (under sometimes difficult circumstances) at all times to be extremely helpful, courteous, pro active and, although our house took some time to sell, (through no fault of their own) they never lost interest and were just as enthusiastic to sell our house at the end, as they were... Read Full Review
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Mrs Bennett said about Beresford Adams
Services : Sales( As a Vendor )Date: 3rd Mar 2015
I found the Team, (under sometimes difficult circumstances) at all times to be extremely helpful, courteous, pro active and, although our house took some time to sell, (through no fault of their own) they never lost interest and were just as enthusiastic to sell our house at the end, as they were in the beginning. I would definitely use them again.
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Both lucie and Gethin where ...
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5 Star Review
Lucy
Gethin
By : 'ian'
Services : Sales( As a Vendor )
Sold price : £650000
Would you recommend ? : Yes
Postcode : LL15
Feb 15, 2015
People found this helpful0
Both lucie and Gethin where always extremely helpful in their dealings with a very difficult sale situation at times a very frustrating... Read Full Review
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ian roberts homes ltd said about Beresford Adams
Services : Sales( As a Vendor )Date: 15th Feb 2015
Both lucie and Gethin where always extremely helpful in their dealings with a very difficult sale situation at times a very frustrating sale
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Very pleasant and easy to ...
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4 Star Review
By : 'A'
Services : Sales( As a Vendor )
Sold price : £260000
Would you recommend ? : Yes
Postcode : LL15
Feb 12, 2015
People found this helpful1
Very pleasant and easy to deal with. Communicated clearly and overall did what they promised. Produced outstanding photographs and an excellent attractive brochure. My only criticism is that the property was initally overpriced which might have discouraged viewers in the early stages. I would... Read Full Review
Comments (0)Very pleasant and easy to deal with. Communicated clearly and overall did what they promised. Produced outstanding photographs and an excellent attractive brochure. My only criticism is that the property was initally overpriced which might have discouraged viewers in the early stages.
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A J Evans said about Beresford Adams
Services : Sales( As a Vendor )Date: 12th Feb 2015
Very pleasant and easy to deal with. Communicated clearly and overall did what they promised. Produced outstanding photographs and an excellent attractive brochure. My only criticism is that the property was initally overpriced which might have discouraged viewers in the early stages.
I would recommend this estate agent.
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The staff were very helpful ...
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5 Star Review
By : 'Chris'
Services : Sales( As a Buyer )
Sold price : £260
Would you recommend ? : Yes
Postcode : LL15
Feb 12, 2015
People found this helpful1
The staff were very helpful with myself and my wife during a stressful overseas transaction. Nothing was a problem, and I felt they were all fighting in my corner when it came to negotiating the final deal on the property, we are now the proud owners and it is with some degree of input from all at... Read Full Review
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Chris Rumney said about Beresford Adams
Services : Sales( As a Buyer )Date: 12th Feb 2015
The staff were very helpful with myself and my wife during a stressful overseas transaction. Nothing was a problem, and I felt they were all fighting in my corner when it came to negotiating the final deal on the property, we are now the proud owners and it is with some degree of input from all at the branch in Ruthin. I would have no hesitation in recommending them to other potential sellers or buyers.
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The staff at Ruthin branch ...
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5 Star Review
Gethin
Lucy
By : 'Eileen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LL24
Dec 22, 2014
People found this helpful1
The staff at Ruthin branch were professional, helpful, pro active and friendly in their approach to selling my property and I would not hesitate in recommending or using them again. Thank you Gethin and Lucy for all your... Read Full Review
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Eileen said about Beresford Adams
Services : Sales( As a Vendor )Date: 22nd Dec 2014
The staff at Ruthin branch were professional, helpful, pro active and friendly in their approach to selling my property and I would not hesitate in recommending or using them again. Thank you Gethin and Lucy for all your help.
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The sale progressed quite ...
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5 Star Review
By : 'Martin'
Services : Sales( As a Vendor )
Sold price : £50000
Would you recommend ? : Yes
Postcode : LL21
Dec 10, 2014
People found this helpful1
The sale progressed quite steadily considering that one prospective purchaser withdrew after a few weeks. What I valued most about Beresford Adams was their advice about what was my responsibility and what I could leave to others. The staff were courteous and efficient and seemed to have a good... Read Full Review
Comments on Agent Fees
Reasonable fees
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Martin said about Beresford Adams
Services : Sales( As a Vendor )Date: 10th Dec 2014
The sale progressed quite steadily considering that one prospective purchaser withdrew after a few weeks. What I valued most about Beresford Adams was their advice about what was my responsibility and what I could leave to others. The staff were courteous and efficient and seemed to have a good relationship with our solicitor.
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