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London, IG1

1/5, 24 Reviews
4% Recommended

24% letting valuation accuracy

19% letting fee satisfaction

This company is no longer in business.

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"This company is full of..."

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1 Star Review
UserName

Sana

By : 'SayNoToCarterStone!'
Services : Letting(As a Owner)
Rent PCM : £1100
Would you recommend ? : No
Postcode : N1

Sep 15, 2016
People found this helpful3

This company is full of rookies!!!!!Save yourself the hassle and don't bother renting or letting through them! They never return your calls, take months paying you rent and deposit that they take upfront from your new tenant. The staff are incompetent and very very unprofessional. Sana was the most discourteous individual within this branch. They do not have a proper tenant vetting process in place!!!! Only after your fees and the tenants fees!!!!Avoid Avoid Avoid!


Comments on Agent Fees

Cheap however the service and the set up reflects that!

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting24%19.00%£950£2,000
Address

Carter Stones
1 Connaught RoadLondon, Greater London
IG1 1RL
02085145737

Services offered
  • Sales
  • Lettings
  • Block Management
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Working under fake ...

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1 Star Review

By : 'Annonymous'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IG1

Jan 10, 2019
People found this helpful4

these dogs are running under fake names, watch out and beaware they are still on the go and scamming people by closing and re-creating companies. please please be aware and let's hunt these people so they can go to... Read Full Review


Comments on Agent Fees

BAD, SCAMMERS

Comments (1)
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By : Brenton tarrant

May 31, 2019

Mohsin Alum TAHIR - listed as director , aka Muhammed Bahnchod , Muhammed kuffar , muhammed muhammed. Is now managing Connells in...

Please save yourself from ...

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1 Star Review

By : 'Well'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : IG11

May 10, 2018
People found this helpful5

Please please stay away from them. They are bunch of cowboys, unprofessional, scammers looking to fool people. They have no moral values. They never pay ontime. Deposit registered on fake name. Never been given info where the deposit has been secured. Big liers. When they need something from you... Read Full Review

Comments (0)
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They Stole our money. They ...

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1 Star Review
UserName

Mohsin

UserName

Sana

By : 'Shakil'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : IG3

Sep 14, 2017
People found this helpful10

They Stole our money. They took deposit and rent in advance of £4200 for the property they showed. Made an agreement but landlord wasn't there to sign it. Later told us landlord isn't agreed to give us the property. But they have tricked us to take our money by making us signing a contract... Read Full Review


Comments on Agent Fees

Bad

Comments (2)
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By : Keiron

Jul 5, 2018

This company was just on channel 5 Bad tenants, rogue...

The biggest bunch of scamming ...

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1 Star Review
UserName

Sana

By : 'Saima'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E4

Aug 15, 2017
People found this helpful6

The biggest bunch of scamming liars I have ever come across. No morals no shame. Hope they all rot in hell. Gave my property to carterstones on let only and they gave me fake tenants Ion and Onica Romanians and when I visited the property a week later the property was full of illegal Romanians... Read Full Review


Comments on Agent Fees

Bad

Comments (5)
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By : Muhammad

Aug 18, 2017

Hey Saima. I'm sorry this happened to you. Guess what? It happened to me too. I lost out a lot of money with carterstones. They closed shop and ran off with my money and left me with a bunch of...

BEWARE! BEWARE! They are ...

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1 Star Review
UserName

Mohsin

By : 'anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : IG2

Jul 20, 2017
People found this helpful31

BEWARE! BEWARE! They are now trading as - SIGNATURE LONDON Unit 12 Town Quay Wharf, Abbey Road, Barking, IG11 7BZ These Cowboys need to be shut down and reported, they took £1850 of my deposit! https://beta.companieshouse.gov.uk/company/10486471/officers The link above shows being ... Read Full Review

Comments (12)
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By : Brenda

Jul 25, 2017

Anonymous, thank you for the information. Please get in touch with Brenda at proletts.2016@gmail.com to join our group of Carter Stones victims and tell us your full experience, if the property you...

If you want to suffer from ...

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1 Star Review
UserName

Sana

UserName

Mohsin

By : 'A'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : IG11

May 29, 2017
People found this helpful8

If you want to suffer from not receiving your rent from the agency and then on top they give you horrible tenants who have not been credit checked and do not pay their rent and refuse to leave your house, costing you thousands and thousands then definitely chose these stone hearted scammers who... Read Full Review

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By : Breenda

Jun 2, 2017

Comment A Iqbal we have all suffered at the hands of Carterstones. Please contact proletts.2016@gmail.com for more information....

They owe me money 4K that's ...

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1 Star Review

By : 'Hector'
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : No
Postcode : IG6

Mar 27, 2017
People found this helpful6

They owe me money 4K that's all am gonna say!! And they always paid my rent money late for the past year an now they have stopped paying me wtf and i have gone to there office and its closed anyone with any info please let me know because all this trading standard ( because there trading under a... Read Full Review


Comments on Agent Fees

No comment

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They took my deposit and ...

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1 Star Review
UserName

Shan

By : 'P'
Services : Letting( As a Tenant )
Sold price : £12
Rent PCM : £1200
Would you recommend ? : No
Postcode : RM7

Mar 27, 2017
People found this helpful12

They took my deposit and there was actually no house to rent. Watch- Out, they are scammers. I took them to county court only to realise that they owe other people over £27000. Landlords and tenant. check their business credit file. The latest entry is mine, they owe me £535 and owe over 13... Read Full Review


Comments on Agent Fees

WARNING; THEY ARE SCAMMERS. DONT GIVE THEM YOUR MONEY OR HOME

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I have been calling ...

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1 Star Review

By : 'Aleeza'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : IG3

Mar 9, 2017
People found this helpful4

I have been calling Carterstones since 2 March and they are not answering the phone. Went there on Friday and it was closed. No-one has responded to my emails despite me threatening legal action which I will now be going ahead with. I tried calling Mohsin too but no answer. I am now starting to... Read Full Review

Comments (2)
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By : Dan

Mar 18, 2017

They owe me more than £2k and I have made complaints to the Standards Bureau and nothing happened. It is appears that they trading under different address in Ilford under another company name. If...

So they have now officially ...

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1 Star Review

By : 'Aleesha'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : IG3

Mar 9, 2017
People found this helpful7

So they have now officially ran off with the money. They have the tenants deposit and some of their rent (tenants are now refusing to pay me my rent upfront before they leave). So I am basically losing out 2k because of this. We need to find out where these agents live. They owe so many of... Read Full Review

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I am a landlord and so far ...

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1 Star Review
UserName

Mohsin

By : 'Edi'
Services : Letting( As a Owner )
Rent PCM : £1209
Would you recommend ? : No
Postcode : IG1

Mar 6, 2017
People found this helpful4

I am a landlord and so far they own me £3000. I find out they getting the money from tenants and use that money to buy other property "by to let" they play with the payment dates. For a year and half I have late payments and I have to contact them so many times and stress my self ... Read Full Review


Comments on Agent Fees

Bad one

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Hello guys I paid my ...

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1 Star Review

By : 'Hafiz'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : IG2

Feb 13, 2017
People found this helpful4

Hello guys I paid my holding deposit of �300 and next day i had a call saying the landlord is asking for a higher rent so they rented the to someone els before retuning my deposit which is still not returned. All suffered people we must do some thing about them. They are not even registered... Read Full Review


Comments on Agent Fees

Very bad

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Aleesha Please contact me at ...

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1 Star Review

By : 'Brenda'
Services : Letting( Property Management )
Rent PCM : £2000
Would you recommend ? : No
Postcode : IG1

Feb 6, 2017
People found this helpful4

Aleesha Please contact me at proletts.2016@gmail.com. I have the same situation but at a higher stage in the process. I can advise on next steps to take to help you legally, after going through it myself. I'm sorry about what's happened to you. We need to pool our resources. Thank you.... Read Full Review


Comments on Agent Fees

WHAT FEES

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I am a landlord and ...

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1 Star Review
UserName

Mohsin

UserName

Sana

By : 'Eds'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RM8

Feb 2, 2017
People found this helpful4

I am a landlord and unfortunately they are managing my property for almost two years. The problems I have with this people is most of the times late payments, not never call u back, lack of information, even the tenant pay the money still like to keep for a bit longer. The roomier are that they ... Read Full Review


Comments on Agent Fees

Bad

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Highly unprofessional estate ...

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1 Star Review

By : 'Ruhni'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : IG11

Feb 2, 2017
People found this helpful3

Highly unprofessional estate agency . They didn't give two months deposit yet. It's been year. When I called them, they also said to email payment department and payment department never replied you... Read Full Review

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My first meeting with ...

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1 Star Review
UserName

Sana

UserName

Shan

By : 'Aleesha'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : IG3

Dec 23, 2016
People found this helpful5

My first meeting with Carterstones was at my place. They knew I was a first time buyer and of course took this to their advantage. They showed me just one client and had me commit to having them as my tenant. They told me the credit checks were successful and that without it the tenants would not... Read Full Review


Comments on Agent Fees

Bad especially if the tenants have to pay as the landlords bad experience with Carterstones affects them too

Comments (2)
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By : Brenda

Feb 6, 2017

Aleesa Please contact me at proletts.2016@gmail.com. I have the same experience, but I am at the next stage and can help...

This company is full of ...

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1 Star Review
UserName

Sana

By : 'SayNoToCarterStone!'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : No
Postcode : N1

Sep 15, 2016
People found this helpful3

This company is full of rookies!!!!!Save yourself the hassle and don't bother renting or letting through them! They never return your calls, take months paying you rent and deposit that they take upfront from your new tenant. The staff are incompetent and very very unprofessional. Sana was the most ... Read Full Review


Comments on Agent Fees

Cheap however the service and the set up reflects that!

Comments (0)
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Carterstones are scamming ...

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1 Star Review
UserName

Sana

UserName

Mohsin

By : 'ksosa'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : No
Postcode : IG1

Sep 3, 2016
People found this helpful3

Carterstones are scamming people, whether you're a landlord or tenant or prospective tenant. Previously scamming as 'Frazer Knight' (pls check them on google) before they declared bankruptancy and continued scamming as CS. With landlords that have taken out mgmt contracts, they delay rent and... Read Full Review


Comments on Agent Fees

Quite cheap but there's a reason why!

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Absolute nightmare of an ...

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1 Star Review
UserName

Mohsin

UserName

Sana

By : 'Juliette'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E126

Aug 29, 2016
People found this helpful4

Absolute nightmare of an agency. Owes me thousands in rent which they took from my tenant and still have not passed onto me. Avoid at all cost unless you want an early grave. I am about to make a Met Police report about them... Read Full Review


What agent could do to change your mind?

Cheap fees to begin with but now they owe me thousands in rent.


Comments on Agent Fees

Cheap fees to begin with but now they owe me thousands in rent.

Comments (2)
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By : bala

Sep 1, 2016

Hello Juliette. I am very sorry for you. i am one of the victim.Pls contact me on 07780167216 or...

Carterstones are 100%fraud. ...

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1 Star Review

By : 'bala'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : IG1

Aug 14, 2016
People found this helpful3

Carterstones are 100%fraud. No doubt. Don't even bother to approach this fraudelent illegal company. They have been removed from property redress scheme. They are trying to go bankrupt at the moment. Contact me on 07780167216. I am one of the victim. Trading standards not ready to help. They don't ... Read Full Review


What agent could do to change your mind?

very bad.


Comments on Agent Fees

very bad.

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Last updated at 11/30/2, 12:00:00 AM by allAgents

Awards won by Carter Stones, London IG1 1RL