Carter Stones

Well wisher said about Carter Stones

Services : Letting( As a Owner )Date: 10th May 2018

Please please stay away from them. They are bunch of cowboys, unprofessional, scammers looking to fool people. They have no moral values. They never pay ontime. Deposit registered on fake name. Never been given info where the deposit has been secured. Big liers. When they need something from you they will call/txt/email and even arrange office meeting with you and when you need to speak to them then they wont pick up your phone, wont reply your txt/email and will not even let you in the office. Save yourself and your loved ones from them.

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They Stole our money. They ...

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1 Star Review

Mohsin

Sana

By : 'Shakil'
Branch : London, 1 Connaught Road
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : IG3

Sep 14, 2017

People found this helpful10

Comments on Agent Fees

Bad

Shakil said about Carter Stones

Services : Letting( As a Prospective Landlord/Tenant )Date: 14th Sep 2017

They Stole our money. They took deposit and rent in advance of £4200 for the property they showed. Made an agreement but landlord wasn't there to sign it. Later told us landlord isn't agreed to give us the property. But they have tricked us to take our money by making us signing a contract for the property which Landlord doesn't even know. We are in process for a civil claim but they closed their office.

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By : Keiron

Jul 5, 2018

This company was just on channel 5 Bad tenants, rogue...

The biggest bunch of scamming ...

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1 Star Review

Sana

By : 'Saima'
Branch : London, 1 Connaught Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E4

Aug 15, 2017

People found this helpful6

Comments on Agent Fees

Bad

Comments (5)

Saima said about Carter Stones

Services : Letting( As a Owner )Date: 15th Aug 2017

The biggest bunch of scamming liars I have ever come across. No morals no shame. Hope they all rot in hell. Gave my property to carterstones on let only and they gave me fake tenants Ion and Onica Romanians and when I visited the property a week later the property was full of illegal Romanians who were waving a fake tenancy around similar to that carterstones drew up for me except they had made themselves as the landlords. The 20 odd Romanians living there never paid a penny to me to date as they insisted carterstones were the owners. I had to go court to evict as trespassers. Carterstones and the fake tenants all work together. Scums the lot of them.

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By : Muhammad

Aug 18, 2017

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Hey Saima. I'm sorry this happened to you. Guess what? It happened to me too. I lost out a lot of money with carterstones. They closed shop and ran off with my money and left me with a bunch of...

BEWARE! BEWARE! They are ...

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1 Star Review

Mohsin

By : 'anonymous'
Branch : London, 1 Connaught Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : IG2

Jul 20, 2017

People found this helpful31

Comments (12)

anonymous said about Carter Stones

Services : Letting( As a Tenant )Date: 20th Jul 2017

BEWARE! BEWARE!

They are now trading as -

SIGNATURE LONDON
Unit 12 Town Quay Wharf, Abbey Road, Barking, IG11 7BZ

These Cowboys need to be shut down and reported, they took £1850 of my deposit!

https://beta.companieshouse.gov.uk/company/10486471/officers

The link above shows being run by Mohsin Tahir with a new name or using family members

Everyone needs to report these, I am not sure what to do, I cannot even afford a solicitor and now need to save for another deposit!

If you google these guys look like they were also previously doing these scams under FRAZER KNIGHT. Also were on Channel 5 and the BBC. Signature London need to be investigated, under surveillance or something so it doesn't happen again!

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By : Brenda

Jul 25, 2017

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Anonymous, thank you for the information. Please get in touch with Brenda at proletts.2016@gmail.com to join our group of Carter Stones victims and tell us your full experience, if the property you...

If you want to suffer from ...

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1 Star Review

Sana

Mohsin

By : 'A'
Branch : London, 1 Connaught Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : IG11

May 29, 2017

People found this helpful8

If you want to suffer from not receiving your rent from the agency and then on top they give you horrible tenants who have not been credit checked and do not pay their rent and refuse to leave your house, costing you thousands and thousands then definitely chose these stone hearted scammers who ... Read Full Review

A Iqbal said about Carter Stones

Services : Letting( As a Owner )Date: 29th May 2017

If you want to suffer from not receiving your rent from the agency and then on top they give you horrible tenants who have not been credit checked and do not pay their rent and refuse to leave your house, costing you thousands and thousands then definitely chose these stone hearted scammers who steal peoples hard earned money !!!! HORRIBLE ! To the people who work for such an organisation : go and get a life and a REAL job you losers !

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By : Breenda

Jun 2, 2017

Comment A Iqbal we have all suffered at the hands of Carterstones. Please contact proletts.2016@gmail.com for more information....

They owe me money 4K that's ...

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1 Star Review

By : 'Hector'
Branch : London, 1 Connaught Road
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : No
Postcode : IG6

Mar 27, 2017

People found this helpful6

They owe me money 4K that's all am gonna say!! And they always paid my rent money late for the past year an now they have stopped paying me wtf and i have gone to there office and its closed anyone with any info please let me know because all this trading standard ( because there trading under a ... Read Full Review

Comments on Agent Fees

No comment

Hector said about Carter Stones

Services : Letting( As a Owner )Date: 27th Mar 2017

They owe me money 4K that's all am gonna say!! And they always paid my rent money late for the past year an now they have stopped paying me wtf and i have gone to there office and its closed anyone with any info please let me know because all this trading standard ( because there trading under a different name ) an redress scheme dont work ( because they have been revoked from trading) so your left in the dark to be honest and if you think you're gonna go to the old bill there just gonna say is a civil matter......

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They took my deposit and ...

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1 Star Review

Shan

By : 'P'
Branch : London, 1 Connaught Road
Services : Letting( As a Tenant )
Sold price : £12
Rent PCM : £1200
Would you recommend ? : No
Postcode : RM7

Mar 27, 2017

People found this helpful12

They took my deposit and there was actually no house to rent. Watch- Out, they are scammers. I took them to county court only to realise that they owe other people over Â£27000. Landlords and tenant. check their business credit file. The latest entry is mine, they owe me Â£535 and owe over 13 ... Read Full Review

Comments on Agent Fees

WARNING; THEY ARE SCAMMERS. DONT GIVE THEM YOUR MONEY OR HOME

P A O said about Carter Stones

Services : Letting( As a Tenant )Date: 27th Mar 2017

They took my deposit and there was actually no house to rent. Watch- Out, they are scammers. I took them to county court only to realise that they owe other people over Â£27000. Landlords and tenant. check their business credit file. The latest entry is mine, they owe me Â£535 and owe over 13 people including one of over Â£10000. dont deal with them. Below are some of the real active CCJs

CARTER STONES LIMITED County Court Judgements (CCJs)

Date Court Case No. Amount Status Date Paid
28/10/2016 COUNTY COURT BUSINESS CENTRE C8QZ8M6F Â£535 In Judgement N/A
06/09/2016 COUNTY COURT BUSINESS CENTRE C5QZ03V7 Â£10,366 In Judgement N/A
18/08/2016 COUNTY COURT BUSINESS CENTRE C2QZ1Q88 Â£ 575 In Judgement N/A
03/08/2016 COUNTY COURT BUSINESS CENTRE C2QZ0H14 Â£1,576 In Judgement N/A
05/05/2016 COUNTY COURT BUSINESS CENTRE C7QZ11A9 Â£535 In Judgement N/A
08/04/2016 COUNTY COURT BUSINESS CENTRE C4QZ380T Â£3,105 In Judgement N/A
26/11/2015 COUNTY COURT BUSINESS CENTRE B4QZ3E1K Â£35 In Judgement N/A
13/11/2015 COUNTY COURT BUSINESS CENTRE B1QZ1D0A Â£1,570 In Judgement N/A
12/10/2015 COUNTY COURT BUSINESS CENTRE B9DT3T28 Â£247 In Judgement N/A
08/10/2015 COUNTY COURT MONEY CLAIMS CENTRE B81YM709 Â£1,498 In Judgement N/A

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I have been calling ...

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1 Star Review

By : 'Aleeza'
Branch : London, 1 Connaught Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : IG3

Mar 9, 2017

People found this helpful4

I have been calling Carterstones since 2 March and they are not answering the phone. Went there on Friday and it was closed. No-one has responded to my emails despite me threatening legal action which I will now be going ahead with. I tried calling Mohsin too but no answer. I am now starting to ... Read Full Review

Aleeza said about Carter Stones

Services : Letting( As a Owner )Date: 9th Mar 2017

I have been calling Carterstones since 2 March and they are not answering the phone. Went there on Friday and it was closed. No-one has responded to my emails despite me threatening legal action which I will now be going ahead with.

I tried calling Mohsin too but no answer. I am now starting to think that something went wrong and they have run off with the deposit they were supposed to transfer to me as well as the rent money.

The Docklands office also does not answer the phone.

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By : Dan

Mar 18, 2017

They owe me more than Â£2k and I have made complaints to the Standards Bureau and nothing happened. It is appears that they trading under different address in Ilford under another company name. If...

So they have now officially ...

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1 Star Review

By : 'Aleesha'
Branch : London, 1 Connaught Road
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : IG3

Mar 9, 2017

People found this helpful7

So they have now officially ran off with the money. They have the tenants deposit and some of their rent (tenants are now refusing to pay me my rent upfront before they leave). So I am basically losing out 2k because of this. We need to find out where these agents live. They owe so many of ... Read Full Review

Aleesha said about Carter Stones

Services : Letting( As a Owner )Date: 9th Mar 2017

So they have now officially ran off with the money. They have the tenants deposit and some of their rent (tenants are now refusing to pay me my rent upfront before they leave).

So I am basically losing out 2k because of this. We need to find out where these agents live. They owe so many of us.

Mohsin answered the phone when I called several times only for me to later read the article about them closing shop (which I suspected since they were closed when I visited and never answered my calls). Mohsin claimed he was on annual leave and I knew he was lying but didn't confront him. I know the more you call him out the more aggressive he gets over the phone.

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I am a landlord and so far ...

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1 Star Review

Mohsin

By : 'Edi'
Branch : London, 1 Connaught Road
Services : Letting( As a Owner )
Rent PCM : £1209
Would you recommend ? : No
Postcode : IG1

Mar 6, 2017

People found this helpful4

I am a landlord and so far they own me £3000. I find out they getting the money from tenants and use that money to buy other property "by to let" they play with the payment dates. For a year and half I have late payments and I have to contact them so many times and stress my self ... Read Full Review

Comments on Agent Fees

Bad one

Edi said about Carter Stones

Services : Letting( As a Owner )Date: 6th Mar 2017

I am a landlord and so far they own me £3000.
I find out they getting the money from tenants and use that money to buy other property "by to let" they play with the payment dates.
For a year and half I have late payments and I have to contact them so many times and stress my self out so much about this.
When I first gave the property to them to manage I thought with the agents is safe but I don't know in what trouble I was going to put my self.
By low they should belong to a redress scheme but they don't belong to any.
I think If we can get all together we can close them down by reporting then to inland revenue or somewhere else, if there is someone out there that can advice please do so.
My email is
Ed.servicies@yahoo.com

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Hello guys I paid my ...

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1 Star Review

By : 'Hafiz'
Branch : London, 1 Connaught Road
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : IG2

Feb 13, 2017

People found this helpful4

Hello guys I paid my holding deposit of ï¿½300 and next day i had a call saying the landlord is asking for a higher rent so they rented the to someone els before retuning my deposit which is still not returned. All suffered people we must do some thing about them. They are not even registered ... Read Full Review

Comments on Agent Fees

Very bad

Hafiz said about Carter Stones

Services : Letting( As a Tenant )Date: 13th Feb 2017

Hello guys

I paid my holding deposit of ï¿½300 and next day i had a call saying the landlord is asking for a higher rent so they rented the to someone els before retuning my deposit which is still not returned.

All suffered people we must do some thing about them. They are not even registered with any deposit scheme as I been told by ombudsman member. I will do everything in my capacity to expose them. I am forwarding a formal complaint to all the relevant authorities so Please contact me on omairwaqas2000@icloud.com and we can sign it all to make it stronger.

Thanks

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Aleesha Please contact me at ...

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1 Star Review

By : 'Brenda'
Branch : London, 1 Connaught Road
Services : Letting( Property Management )
Rent PCM : £2000
Would you recommend ? : No
Postcode : IG1

Feb 6, 2017

People found this helpful4

Aleesha Please contact me at proletts.2016@gmail.com. I have the same situation but at a higher stage in the process. I can advise on next steps to take to help you legally, after going through it myself. I'm sorry about what's happened to you. We need to pool our resources. Thank you. ... Read Full Review

Comments on Agent Fees

WHAT FEES

Brenda said about Carter Stones

Services : Letting( Property Management )Date: 6th Feb 2017

Aleesha Please contact me at proletts.2016@gmail.com. I have the same situation but at a higher stage in the process. I can advise on next steps to take to help you legally, after going through it myself.
I'm sorry about what's happened to you. We need to pool our resources. Thank you. Brenda

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I am a landlord and ...

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1 Star Review

Mohsin

Sana

By : 'Eds'
Branch : London, 1 Connaught Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RM8

Feb 2, 2017

People found this helpful4

I am a landlord and unfortunately they are managing my property for almost two years. The problems I have with this people is most of the times late payments, not never call u back, lack of information, even the tenant pay the money still like to keep for a bit longer. The roomier are that they ... Read Full Review

Comments on Agent Fees

Bad

Eds said about Carter Stones

Services : Letting( As a Owner )Date: 2nd Feb 2017

I am a landlord and unfortunately they are managing my property for almost two years.
The problems I have with this people is most of the times late payments, not never call u back, lack of information, even the tenant pay the money still like to keep for a bit longer.
The roomier are that they using landlord&tenants money to buy more properties or to pay some mortgages.
During this runs I make many calls to trading standards and organisation that deals with landlord and agent problems. And I find out a lot about them, they already are under investigation from trading standards, and have open court cases, they are known from the police if Redbridge for the fights with landlords and tenants.
I am looking for people have similar problems with them and we can get all together to look them in and close their dirty business. Please leave a note her for me or can contact me at ed.services@yahoo.com

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Highly unprofessional estate ...

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1 Star Review

By : 'Ruhni'
Branch : London, 1 Connaught Road
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : IG11

Feb 2, 2017

People found this helpful3

Highly unprofessional estate agency . They didn't give two months deposit yet. It's been year. When I called them, they also said to email payment department and payment department never replied you ... Read Full Review

Ruhni said about Carter Stones

Services : Letting( As a Owner )Date: 2nd Feb 2017

Highly unprofessional estate agency . They didn't give two months deposit yet. It's been year. When I called them, they also said to email payment department and payment department never replied you back.

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My first meeting with ...

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1 Star Review

Sana

Shan

By : 'Aleesha'
Branch : London, 1 Connaught Road
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : IG3

Dec 23, 2016

People found this helpful5

My first meeting with Carterstones was at my place. They knew I was a first time buyer and of course took this to their advantage. They showed me just one client and had me commit to having them as my tenant. They told me the credit checks were successful and that without it the tenants would not ... Read Full Review

Comments on Agent Fees

Bad especially if the tenants have to pay as the landlords bad experience with Carterstones affects them too

Aleesha said about Carter Stones

Services : Letting( As a Owner )Date: 23rd Dec 2016

My first meeting with Carterstones was at my place. They knew I was a first time buyer and of course took this to their advantage. They showed me just one client and had me commit to having them as my tenant. They told me the credit checks were successful and that without it the tenants would not even be considered as good tenants. They showed me the credit checks but little did I know these were out of date. It was me who, after the tenants had moved in, spoke to them and found out that the credit checks were invalid as the tenants no longer held that job and had already told Cs this. Cs just withheld this information from me.

Sana said they could not give the tenants payslips or statements to us until they became our tenants as it was confidential information. I even remember Sana holding out a payslip of the tenant (apparently accidentally) and covering part of it so that I could only see the net pay from a distance. Thinking back I now realise she wanted to try and reassure me that that the tenants had enough money to keep up with rent but of course I could not see the date on the payslip from the distance I sat (could not even ask for it as it was confidential) - It was all just a ploy. This was the one time I met Sana and when I did find out the truth she never dealt with me and passed it all on to Shan.

Now Shan himself had a strange way of doing things. He tried to convince me that a recent bank statement and payslip would not mean that tenants would keep up with payments. Which meant he was trying to say that I should take on any tenant and just trust them without proof of income? Of course we all know this was ridiculous and I turned it back around on him. In the end I said I would keep the tenants if they could give another month's advanced rent which is the one thing Shan did sort out after I called to complain a lot. Shan no longer works there though.

I finally signed the contract and Cs did not send me the final copy until I asked for it. I have not been paid by Cs despite it having been nearly a month since signing it. Cs are meant to pay up in 3-5 days but it has now been weeks. They have finally given me an invoice and say that they can only pay me after Christmas which is ridiculous as the tenants would have been with me for over 2 months by then. You can make fast payments on larger sums of money on the same day yet Cs refuse to do so and say January is the only time they can make the payment. I explained it all to the payment team but they do not care and gave a generic responses (it's by email again as there is no phone number!). I asked that management call but again it is now the second day and no phone call. Amina in the office is the only one who seems to answer the phone, I have to keep pestering her to contact management but it looks like Cs leave it all to her to deal with. Unfortunately what I am asking for is out of her hands and all she can do is get people to call me back (who hardly ever do). I now do not have enough money in my account for the next mortgage payment all because Cs would rather keep the money themselves. I actually worry they'll go bankrupt or something and I will be left out of pocket with the way they're functioning!

They are a horrible company and I would ask you to stay away from them at all costs. If you are a landlord looking to rent out, whether you choose to pay Cs or not pay Cs a fee, it makes no difference to them because they will not do their job properly and simply look to get paid a fee as soon as possible by potential tenants. A met a few other people who went through the same thing.

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By : Brenda

Feb 6, 2017

Aleesa Please contact me at proletts.2016@gmail.com. I have the same experience, but I am at the next stage and can help...

This company is full of ...

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1 Star Review

Sana

By : 'SayNoToCarterStone!'
Branch : London, 1 Connaught Road
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : No
Postcode : N1

Sep 15, 2016

People found this helpful3

This company is full of rookies!!!!!Save yourself the hassle and don't bother renting or letting through them! They never return your calls, take months paying you rent and deposit that they take upfront from your new tenant. The staff are incompetent and very very unprofessional. Sana was the most ... Read Full Review

Comments on Agent Fees

Cheap however the service and the set up reflects that!

SayNoToCarterStone! said about Carter Stones

Services : Letting( As a Owner )Date: 15th Sep 2016

This company is full of rookies!!!!!Save yourself the hassle and don't bother renting or letting through them! They never return your calls, take months paying you rent and deposit that they take upfront from your new tenant. The staff are incompetent and very very unprofessional. Sana was the most discourteous individual within this branch. They do not have a proper tenant vetting process in place!!!! Only after your fees and the tenants fees!!!!Avoid Avoid Avoid!

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Carterstones are scamming ...

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1 Star Review

Sana

Mohsin

By : 'ksosa'
Branch : London, 1 Connaught Road
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : No
Postcode : IG1

Sep 3, 2016

People found this helpful3

Carterstones are scamming people, whether you're a landlord or tenant or prospective tenant. Previously scamming as 'Frazer Knight' (pls check them on google) before they declared bankruptancy and continued scamming as CS. With landlords that have taken out mgmt contracts, they delay rent and ... Read Full Review

Comments on Agent Fees

Quite cheap but there's a reason why!

ksosa said about Carter Stones

Services : Letting( As a Owner )Date: 3rd Sep 2016

Carterstones are scamming people, whether you're a landlord or tenant or prospective tenant. Previously scamming as 'Frazer Knight' (pls check them on google) before they declared bankruptancy and continued scamming as CS. With landlords that have taken out mgmt contracts, they delay rent and eventually don't pay you rent; more detrimental they don't pass on the AST and deposit details to you, and you don't know who is in your property and there's a good chance your property has been sub-letted to multiple occupants (ie HMO)!. With tenants they probably don't hold deposits in a DPS. They also advertise bogus properties for rent and keep the deposit money plus 1 month's rent from tenants that respond to the fake ad. If you are one of these victims, please get in touch (ksosa70@yahoo.co,uk). There are others in similar positions that you can share information from - this I'm sure will help you sort out the unfortunate situation you find yourself in. Thanks

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Absolute nightmare of an ...

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1 Star Review

Mohsin

Sana

By : 'Juliette'
Branch : London, 1 Connaught Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E126

Aug 29, 2016

People found this helpful4

Absolute nightmare of an agency. Owes me thousands in rent which they took from my tenant and still have not passed onto me. Avoid at all cost unless you want an early grave. I am about to make a Met Police report about them ... Read Full Review

What agent could do to change your mind?

Cheap fees to begin with but now they owe me thousands in rent.

Comments on Agent Fees

Cheap fees to begin with but now they owe me thousands in rent.

Juliette said about Carter Stones

Services : Letting( As a Owner )Date: 29th Aug 2016

Absolute nightmare of an agency. Owes me thousands in rent which they took from my tenant and still have not passed onto me. Avoid at all cost unless you want an early grave. I am about to make a Met Police report about them now.

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By : bala

Sep 1, 2016

Hello Juliette. I am very sorry for you. i am one of the victim.Pls contact me on 07780167216 or...

Carterstones are 100%fraud. ...

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1 Star Review

By : 'bala'
Branch : London, 1 Connaught Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : IG1

Aug 14, 2016

People found this helpful3

Carterstones are 100%fraud. No doubt. Don't even bother to approach this fraudelent illegal company. They have been removed from property redress scheme. They are trying to go bankrupt at the moment. Contact me on 07780167216. I am one of the victim. Trading standards not ready to help. They don't ... Read Full Review

What agent could do to change your mind?

very bad.

Comments on Agent Fees

very bad.