m berry said about Mann

Services : Sales( Prospective Vendor/Buyer )Date: 14th Sep 2016

Henry was reliable and on time. He gave good advice and knew quickly what I was looking for within the market.

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Dean of Guildford said about Mann

Services : Sales( As a Vendor )Date: 7th Mar 2016

Having tried and failed with four previous agents to sell my flat I turned to Mann as they were certainly more proactive, they contacted me, and had a wide reach to the key markets. Henry was assigned to my project and I immediately connected with his thought process and ways of working. Communication and advice was key for me and he was 100% on top of these issues. Not only does he know the market very well but he is also very shrewd. Very polite and always helpful Henry will support you to get the results you are looking for.

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Mr & Mrs Bush said about Mann

Services : Sales( As a Vendor )Date: 3rd Mar 2016

A huge thank you to Dylan Mollison-Cousen, Paul Counter and Henry Griffin for a fantastic service. They were highly professional from our first interaction right through to completion on our house sale. They achieved over the asking price, and listened carefully to our instructions when carrying out viewings. Would certainly use again and I will be recommending the team to our friends.

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somegreatvintages said about Mann

Services : Letting( As a Owner )Date: 2nd Sep 2014

Exceptionally good service from when I called into the office to arrange for a valuation to the day new tenants moved into my property 3 weeks later. These agents have gone above and beyond and i highly recommend them to any landlord looking for new tenants.
I have previously used other Guildford agents but they have not delivered what they promised, whereas when using Mann lettings i was given a realistic valuation, and tenants were found for me very quickly at the rent promised.

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Georgie Porgie said about Mann

Services : Letting( As a Tenant )Date: 20th Jul 2014

I have never used an estate agents before. I was apprehensive but was put at ease by Andrea and Sam. They took care of me and helped me settle in the easiest way possible. No problems, no issues. Catered to my every need and were just brilliant throughout. Will use them again next time without a doubt. Thank you for helping me become more independent. Georgie x

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Great Dane said about Mann

Services : Letting( As a Tenant )Date: 19th Jan 2014

Incompentant, untrustworthy and arrogant staff. Did everything (on purpose) to slow or stall process knowing that our daughter needed a place to live. Poor service. Does not know how to make international transfer of funds or credit cards. Lots of mistakes in the tenancy contract. When we finally got the keys to the place, they were the wrong ones and it turned out there were no keys to the apartment at all. A total shamble

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Mr and mrs Walsh said about Mann

Services : Letting( As a Tenant )Date: 25th Apr 2013

Treated like a second class citizen, spoken to in a very dismissive way. Obviously she does not understand who the customer is or how to treat them.

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lizi said about Mann

Services : Letting( As a Prospective Landlord/Tenant )Date: 8th Apr 2013

Very helpful agent when it came to being accepted on the property. Took the £500 holding fee with no problem at all. Was told that taking in all the referencing documents would be the best way to get it done quickly. So that's what we did, only to be told we needed more documents, so had to drive 6miles there and back again. Got a break down of all fees and nearly died of shock, came to almost £900( with guarentaur). But we liked the property so would have payed it. Then it went wrong! The landlord had accepted another tenant with an earlier moving in date! After they took our £500 holding fee! We were told by the agent that it would be payed back through BACS, when ringing up and speaking to a rather rude manager I was informed that it wouldn't be , that it will be cheque. Have now found a better estate agent that charges half the fees!

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unhappycustomer said about Mann

Services : Letting( As a Prospective Landlord/Tenant )Date: 9th Feb 2012

MANN COUNTRYWIDE TRIED TO CHARGE US £600 IN AGENCY FEES TO LET A PROPERTY!
THEN CLAIMED THEY SHOULD BE CHARGING US £800!
DO NOT PAY THEIR EXTORTIONATE FEES, LOOK ELSEWHERE!

They were demanding: £150 tenancy agreement, £60 per person admin fee, £75 per person reference check, £170 inventory fee (despite the flat being unfurnished) = TOTAL £590 IN FEES! When we complained they were rude and lied saying they were cheaper than all other agents (yet in reality another agency was advertising the same property with fees of only £225!), and said we had to pay at least £500 fees or 'go elsewhere'. Even given this measly discount, they then tried to persuade us to sign an old 'good faith letter' that still had fees listed as £590! On further complaint the manager (Andrea King) even had the audacity to claim she should be charging us £400 per person in fees! She also claimed the fees are shown on their website 'for all to see', but when asked to provide a link failed to do so, and further failed to inform us of their complaints procedure (something they need to do by law).

Don't believe the crap letting agents tell you. Ask about fees up front before you view, and do not pay such ridiculous fees as the real cost involved is much much lower, e.g. £20 for a reference check! (see: http://www.guardian.co.uk/money/2010/mar/13/letting-agents-hidden-charges).

- TO COMPLAIN VISIT:
http://www.tpos.co.uk/make_complaint_rents.htm
http://www.arla.co.uk/
http://www.naea.co.uk/

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Harrison Jones said about Mann

Services : Letting( As a Tenant )Date: 30th Nov 2011

While i was a student of Surrey University i used MANN Countrywide who helped me look for a property that was best suited for myself and 3friends. They found us a property within walking distance to the university at a very reasonable price. The Lettings team in the Guildford branch were very helpful in my property search available to help me with any questions that i had. I will defo be using them again

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Joyce said about Mann

Services : Letting( As a Tenant )Date: 27th Nov 2011

Superb service, me and 3 friends recently rented a house via the Mann lettings team in Guildford, the staff were really lovely to us from the first viewing right up to the move in day, they even took us to the property for a check in and ran through how the heating and hot water worked. Nothing has ever been too much trouble, Ive rented before through other Guildford agents but have nver had such good service before, Andrea, Emma, Alex and Chris were all fantastic, a big thanks to you all xxx

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James Coleburn said about Mann

Services : Letting( As a Owner )Date: 27th Nov 2011

Mann lettings looked after the letting of my apartment, they found me a tenant within 3 days.during which time I found them to be a professional exceptionally well managed team, who gave me a service far superior to that previously provided by other Guildford agents. I strongly recommend this lettings team and in particular the lovely manager Andrea

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ELG said about Mann

Services : Letting( As a Owner )Date: 3rd Feb 2010

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