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Basildon, SS14
1.7/5, 6 Reviews
17% Recommended
25% sales valuation accuracy
20% sales fee satisfaction
No Description Found
"I was promised the property I ..."
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1 Star Review
Keeley
By : 'Nikki'
Services : Letting(As a Tenant)
Rent PCM : £795
Would you recommend ? : No
Postcode : SS16
Jan 8, 2015
People found this helpful4
I was promised the property I was moving in to would be cleaned, IT WASENT. every time I spoke to them they just fobbed me off. The girls that work there talk down to you. I was told to decorate, the day the I finished I was told I needed a guarantor all over again to renew my contract. Once I called them and gave £500 and I explained that I was sorry but the other £295 would be 9days late because my job had stopped, keeley (manager) was fine on the phone but as soon as she got off she emailed my guarantor saying if it's not paid by her they would take her to court. Ha ha none of what they is right. After they served my section21 they were still sending me letters asking me when I'll be in the office to renew the contract. Time and time again they got things WRONG!!. Rubbish customer service. Everytime I asked them who to complain to, I was told keeley was the director of the whole franchise. Lies lies lies I could go on and on... Iv still not had my deposit back.
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By : Keeley Taylor
Dec 15, 2015Nicola your deposit was held with the DPS and they saw through the return of the deposit. If you have not had it I would suggest you contact them. You had every opportunity after the check out to put your case forward. I have a copy of the DPS repayment advise and you agreed to the repayment, if you hadn't then you and us would have had to present our findings from the check out. I find it strange you have taken to a review site rather than using the deposit scheme for what is is there for. We have had confirmation you have had the deposit repaid so perhaps you could amend your review please.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 25% | 20.00% | £285,000 | £285,000 |
Areas covered
- rm1
- rm2
- rm3
- rm4
- rm5
- ss1
- ss13
- ss14
- ss15
- ss2
- ss3
Address
Belvoir
Office 4, 1 Capricorn Centre, Basildon, Essex
SS14 3JJ
01268 411110
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Purchased our forever home ...
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5 Star Review
Keeley
By : 'Gary'
Services : Sales( As a Buyer )
Sold price : £285000
Would you recommend ? : Yes
Postcode : SS7
Oct 30, 2020
People found this helpful0
Purchased our forever home back in August of this year. Keely and and her team could not have been more helpful with the whole process. Added to this once we had moved in we received a moving in gift which was very thoughtful. Thanks again to everyone for all their... Read Full Review
Comments (0)
Purchased our forever home back in August of this year. Keely and and her team could not have been more helpful with the whole process. Added to this once we had moved in we received a moving in gift which was very thoughtful.
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Gary Delaney said about Belvoir
Services : Sales( As a Buyer )Date: 30th Oct 2020
Purchased our forever home back in August of this year. Keely and and her team could not have been more helpful with the whole process. Added to this once we had moved in we received a moving in gift which was very thoughtful.
Thanks again to everyone for all their help.
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Terrible ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SS14
May 20, 2019
People found this helpful1
The most awful , inefficient, untrustworthy , unprofessional agent I have ever come across . The staff in the office are rude, the majority of them. They are unorganised , lack understanding in their role and are not... Read Full Review
Comments (1)The most awful , inefficient, untrustworthy , unprofessional
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Unhappy customer said about Belvoir
Services : Letting( As a Tenant )Date: 20th May 2019
The most awful , inefficient, untrustworthy , unprofessional
agent I have ever come across .
The staff in the office are rude, the majority of them. They are unorganised , lack understanding in their role and are not trustworthy.
The UK's Largest Customer Review Website for the Property Industry
By : Keeley Taylor
May 21, 2019Thank you for the review however you have not given a name or any details so I am unable to respond effectively to you. I would also like to investigate your accusations so if you could supply me...
I had a property managed by ...
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1 Star Review
Keeley
By : 'David'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : No
Postcode : SS16
Jun 7, 2015
People found this helpful3
I had a property managed by Keeley and her team and the service was awful. Was promised that problems would be sorted and never were. So glad I moved my property away to another agent that cared. Why be so dishonest? The inventory went missing and I had to pay for my property to be refurbished when ... Read Full Review
Comments (1)Was this helpful?:
David said about Belvoir
Services : Letting( As a Owner )Date: 7th Jun 2015
I had a property managed by Keeley and her team and the service was awful. Was promised that problems would be sorted and never were. So glad I moved my property away to another agent that cared. Why be so dishonest? The inventory went missing and I had to pay for my property to be refurbished when the tenants wrecked it. I'm so angry!
The UK's Largest Customer Review Website for the Property Industry
By : Keeley Taylor
Dec 15, 2015David, please contact us as I do not know who you are just based on your first name alone. We have not lost management to any Landlords named David so was your property in a different name...
As a landlord ,doing business ...
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1 Star Review
Keeley
By : 'Susan'
Services : Letting( As a Owner )
Rent PCM : £1150
Would you recommend ? : No
Postcode : SS16
Apr 8, 2015
People found this helpful3
As a landlord ,doing business with Belvoir Basildon has been a Nightmare . I found them inefficient and dishonest. I have changed management six months ago but they are still holding on to the tenents deposit and not releasing it to the new agent, without giving any reason for doing so by the... Read Full Review
What agent could do to change your mind?
no comment
Comments on Agent Fees
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Comments (1)Was this helpful?:
Susan Siera said about Belvoir
Services : Letting( As a Owner )Date: 8th Apr 2015
As a landlord ,doing business with Belvoir Basildon has been a Nightmare . I found them inefficient and dishonest. I have changed management six months ago but they are still holding on to the tenents deposit and not releasing it to the new agent, without giving any reason for doing so by the accounts person called Keeley Taylor . Keeley mainly lacks in communicating skill and refuses to communicate with the current agent. I have regretted every minute I have had business with Belvoir Basildon since Keeley joined the agent recently .I would never touch this agent with a barge pole.
The UK's Largest Customer Review Website for the Property Industry
By : Keeley taylor
Dec 15, 2015To date the DPS is still waiting for you to respond to them in regards to the single sided claim. At every step we have been in touch with your new agent Carol at Barratts, I have emails confirming...
I was promised the property I ...
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1 Star Review
Keeley
By : 'Nikki'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : SS16
Jan 8, 2015
People found this helpful4
I was promised the property I was moving in to would be cleaned, IT WASENT. every time I spoke to them they just fobbed me off. The girls that work there talk down to you. I was told to decorate, the day the I finished I was told I needed a guarantor all over again to renew my contract. Once I... Read Full Review
Comments (1)Was this helpful?:
Nikki said about Belvoir
Services : Letting( As a Tenant )Date: 8th Jan 2015
I was promised the property I was moving in to would be cleaned, IT WASENT. every time I spoke to them they just fobbed me off. The girls that work there talk down to you. I was told to decorate, the day the I finished I was told I needed a guarantor all over again to renew my contract. Once I called them and gave £500 and I explained that I was sorry but the other £295 would be 9days late because my job had stopped, keeley (manager) was fine on the phone but as soon as she got off she emailed my guarantor saying if it's not paid by her they would take her to court. Ha ha none of what they is right. After they served my section21 they were still sending me letters asking me when I'll be in the office to renew the contract. Time and time again they got things WRONG!!. Rubbish customer service. Everytime I asked them who to complain to, I was told keeley was the director of the whole franchise. Lies lies lies I could go on and on... Iv still not had my deposit back.
The UK's Largest Customer Review Website for the Property Industry
By : Keeley Taylor
Dec 15, 2015Nicola your deposit was held with the DPS and they saw through the return of the deposit. If you have not had it I would suggest you contact them. You had every opportunity after the check out to put ...
The worst agency ever, every ...
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1 Star Review
By : 'Niku'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : RM12
Nov 22, 2014
People found this helpful3
The worst agency ever, every time when the rent is coming they call for the money but when is a problem with something like washing machine or something else, Says if you don't like you can move how such like that is possible when you are paying a lot of money so people stay away from Basildon... Read Full Review
Comments (1)Was this helpful?:
Niku said about Belvoir
Services : Letting( As a Tenant )Date: 22nd Nov 2014
The worst agency ever, every time when the rent is coming they call for the money but when is a problem with something like washing machine or something else, Says if you don't like you can move how such like that is possible when you are paying a lot of money so people stay away from Basildon branch
The UK's Largest Customer Review Website for the Property Industry
By : Keeley Taylor
Dec 15, 2015'Niku' I have no record of you being a registed tenant with Belvoir Basildon. Please contact the office to provide us with more...
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Last updated at 11/27/2018, 11:08:30 AM by allAgents
