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Marylebone, London W1U
2.7/5, 16 Reviews
40% Recommended
0% sales valuation accuracy
64% sales fee satisfaction
At Foxtons Marylebone our expert sales and lettings teams are dedicated to helping you buy, sell, rent and let your property in Marylebone and the surrounding areas, including Baker Street, Fitzrovia and Holborn.
"I knew Rob Hockedy from last..."
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5 Star Review
By : 'Service'
Services : Letting(As a Tenant)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : NWW1
19 Aug 2014
People found this helpful0
I knew Rob Hockedy from last year when we were looking for a flat for our son who is studying in London. This year we needed another flat because he was moving out of the first one. It took only one email to have Rob come back with a list of viewings for next day!To us, planning is everything because we live abroad and have to book our airline tickets according to the viewings.Briliant service. Constance Paul
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 0.00% | 64.00% | £0 | £0 |
Areas covered
- W1U
Address
Foxtons
27-31 Blandford Street, London, Greater London
W1U 3DN
020 7893 6461
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'Sunil'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : W1K
29 Mar 2025
People found this helpful
I have had an absolutely dreadful experience with Foxtons, particularly their Mayfair & Marylebone branch. From the very beginning, their service has been marked by negligence, incompetence, and a total disregard their clients. Despite multiple attempts to engage with their team regarding serious ... Read Full Review
Comments (0)
I have had an absolutely dreadful experience with Foxtons, particularly their Mayfair & Marylebone branch. From the very beginning, their service has been marked by negligence, incompetence, and a total disregard their clients.
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Sunil Daswani said about Foxtons
Services : Sales( Prospective Vendor/Buyer )Date: 29th Mar 2025
I have had an absolutely dreadful experience with Foxtons, particularly their Mayfair & Marylebone branch. From the very beginning, their service has been marked by negligence, incompetence, and a total disregard their clients.
Despite multiple attempts to engage with their team regarding serious concerns, my emails and complaints have been completely ignored—even at the highest levels of the company. I escalated my concerns through their official complaints process, only to be met with silence and indifference. Even reaching out to the CEO’s office resulted in zero response, which speaks volumes about their attitude towards customer service.
Foxtons promotes itself as a premium estate agency, but in reality, their service is anything but. They are unresponsive, dismissive, and seem to believe they are above accountability. The fact that I now have to escalate this to The Property Ombudsman and relevant regulators shows how utterly incapable they are of handling basic complaints.
If you are considering using Foxtons, I strongly urge you to think twice. There are far better estate agencies that will actually treat you with respect and professionalism—something Foxtons has failed to do at every level.
Save yourself the stress, time, and frustration—go elsewhere.
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The worst experience I have ...
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1 Star Review
By : 'N'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W2
10 Feb 2024
People found this helpful3
The worst experience I have had while renting in London in the past 8 years. Foxtons rented out an apartment with no working heating and never did anything to resolve the matter. They as well as the landlord were aware of this issue beforehand and failed to mention anything during the enquiry about ... Read Full Review
Comments (1)The worst experience I have had while renting in London in the past 8 years. Foxtons rented out an apartment with no working heating and never did anything to resolve the matter. They as well as the landlord were aware of this issue beforehand and failed to mention anything during the enquiry about the flat. The Foxtons property manager told us to think about how much money we would be saving in not running the central heating instead of anything being done to address the issue, and went through the whole winter (one of the coldest reported for London) without any heating!! They also neglected to fix a boiler for over 7 months, running up our electricity bills and after numerous phone calls and messages asking them to have someone come look at it, it finally took place 8 months after the issue was raise. To add to that, the engineer who came to finally fix it informed us we were lucky the boiler didn’t blow. No accountability or explanation from Foxtons as to why this happened or why it took so long to arrange.
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N Mumtaz said about Foxtons
Services : Letting( As a Tenant )Date: 10th Feb 2024
The worst experience I have had while renting in London in the past 8 years. Foxtons rented out an apartment with no working heating and never did anything to resolve the matter. They as well as the landlord were aware of this issue beforehand and failed to mention anything during the enquiry about the flat. The Foxtons property manager told us to think about how much money we would be saving in not running the central heating instead of anything being done to address the issue, and went through the whole winter (one of the coldest reported for London) without any heating!! They also neglected to fix a boiler for over 7 months, running up our electricity bills and after numerous phone calls and messages asking them to have someone come look at it, it finally took place 8 months after the issue was raise. To add to that, the engineer who came to finally fix it informed us we were lucky the boiler didn’t blow. No accountability or explanation from Foxtons as to why this happened or why it took so long to arrange.
They have no regard for their tenants who come to them looking for a home, I would implore anyone looking to rent in London to consider seeking another agent as this experience with Foxtons is one that has put myself off for life, and I would hate the thought of anyone else having to go through what I did for the last year.
I went through all the proper channels to tried and speak to someone about my issues but it seems the designated property manager, the letting agent and even upper management all the way to a lettings director do not care to help, as they stop replying to messages or emails, dodge calls and never return call back requests. Save yourself the trouble and go somewhere else.
From the experience I have had, even one star is too generous.
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By : Mike O’Brien
28 Apr 2024I have had the same experience, I kept up my payments and terms of the the tenancy for foxtins and the landlord to breach there’s, no heating 11 months and excess draughts, property manager Jan ...
Pathetic experience with ...
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1 Star Review
Harriet
By : 'Chaarvi'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : W1U
31 Aug 2023
People found this helpful0
Pathetic experience with Harriett. Worst agent ever. So unhelpful, aggressive, rude. Worst delivery of apartment, worst agent. Such bad attitude by Harriett... Read Full Review
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Chaarvi Batra said about Foxtons
Services : Letting( As a Tenant )Date: 30th Aug 2023
Pathetic experience with Harriett. Worst agent ever. So unhelpful, aggressive, rude. Worst delivery of apartment, worst agent. Such bad attitude by Harriett Murphy.
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Horrible experience! Rented a ...
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1 Star Review
David
By : 'LS'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW3
18 Jul 2023
People found this helpful3
Horrible experience! Rented a very expensive furnished rental in Chelsea with agent (David), based in Marylabone office. He was arrogant with a major attitude. The flat which was supposed to have working Internet (part of my rental agreement) did not work the entire time! This impacted my job.... Read Full Review
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LS said about Foxtons
Services : Letting( As a Tenant )Date: 18th Jul 2023
Horrible experience! Rented a very expensive furnished rental in Chelsea with agent (David), based in Marylabone office. He was arrogant with a major attitude. The flat which was supposed to have working Internet (part of my rental agreement) did not work the entire time! This impacted my job. Neither the agent nor the maintenance office did anything about it! I have rented several properties in London before this was the WORST experience. Having spoken to other agents from other rental agencies ALL said that FOXTONS is know for providing terrible customer service. Please stay away!
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If you hear from a Harriet ...
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1 Star Review
Harriet
By : 'Ishaan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W1H
20 Apr 2023
People found this helpful3
The system wouldn't allow me to give no stars, so here's 1. Harriet is an absolute displeasure to be around, let alone work with. Her attitude and sense of entitlement makes it impossible for one to even have a desire to communicate with. She is rude, passive aggressive, completely unable ... Read Full Review
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Ishaan said about Foxtons
Services : Letting( As a Tenant )Date: 20th Apr 2023
The system wouldn't allow me to give no stars, so here's 1. Harriet is an absolute displeasure to be around, let alone work with. Her attitude and sense of entitlement makes it impossible for one to even have a desire to communicate with. She is rude, passive aggressive, completely unable to manage a schedule or time commitments and frankly, has no people skills. If you're looking to let or find your new spot, I strongly encourage you to ensure she is not working on your deal/account. You won't get a spot but instead will get a platter of aggressive, vile energy and attitude to deal with.
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If I could give 0 starts I ...
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1 Star Review
Abdala
Tim
By : 'V'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W2
12 Aug 2021
People found this helpful6
Absolutely horrible experience from start to finish. I rented a one bedroom flat in Merchant Square (Paddington) for a year and since singing the contract my life has become hell. I should have realised something was off already at the start when I paid the holding deposit, then the day after I ... Read Full Review
Comments (1)Absolutely horrible experience from start to finish.
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V said about Foxtons
Services : Letting( As a Tenant )Date: 11th Aug 2021
Absolutely horrible experience from start to finish.
I rented a one bedroom flat in Merchant Square (Paddington) for a year and since singing the contract my life has become hell.
I should have realised something was off already at the start when I paid the holding deposit, then the day after I signed the contract and after signing the contract I left home and went for a job interview and on my way to the interview I kept receiving calls and messages from agent Abdala Fuad (from the Shepard's Bush office) telling me I had to transfer the first month of rent and the remaining of the deposit in the next half hour (while I was doing my job interview) or I would have lost the flat to someone else - please note that this was when the contract had already been signed. I quickly ended the job interview as I was fearing being left homeless on short notice.
The day of the check in, Abdala Fuad called me to inform me that the shower in the flat wasn't working at all, he sympathised that the situation was annoying but asked me to make arrangements to shower elsewhere for the first 3 days of the tenancy assuring me that it would have been fixed within 3 days. The shower took indeed 25 days to fix. For 25 days I could not live at the property as there wasn't a working shower, I had to arrange last minute a short term let which was crazy expensive and that to this day still hasn't been refunded to me by Foxtons/the landlord, and I also had to waste several hours every day for almost a month on the phone chasing Foxtons to get the shower fixed.
The property management team is shocking. I have had to deal with Tim, Courtney, Dina, Francisco, Eleanor, Edward and honestly wouldn't be able to pick the worst as they were all absolutely terrible. Appalling customer service.
After the shower was finally fixed, turned out though that Foxtons/the landlord not only didn't want to refund me the crazy cost of the alternative accommodation I had to get, but they also had absolutely no intention to refund me the rent paid for the 25 days the flat was inhabitable. I had to get lawyers involved so that I eventually managed to be compensated.
Furthermore, only a month after the start of the tenancy, cladding replacement works were due to start. Both the landlord and Foxtons were well aware of this as the works had been planned at least a year in advance. They deliberately chose to not disclose this to me while showing me the flat. For 11 months out of 12 of my tenancy I had scaffolding around all the windows, I was told I could not use the balcony (one of the reasons for which I took the flat) which became a building site and I had to pay for storage for my balcony furniture and the worst thing was that there was unbearable noise 6 days a week. It was hell.
Another headache and non-sense was that in the last two months of the tenancy I had several calls a day from dozens of Foxtons agents constantly wanting to show the flat to prospective tenants. I understand that the flat had to be remarketed, however Foxtons cannot expect tenants to be ok with receiving calls non stop from all their agents from all their London offices. Some coordination is urgently needed. My unpaid full time occupation literally became answering calls, messages, emails from Foxtons agents and booking in viewings for my own flat.
Cherry on top after finally moving out I had to call Foxtons everyday for about 20 days to get my deposit back, which was eventually returned to me only after almost 20 days, when the law requires it to be returned within 10 days from the end of the tenancy.
Honestly stay away from Foxtons unless you want your life to become hell!
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By : B
19 Aug 2021Just wanted to chime in that I’ve recently had the same experience with them calling to say that I need to pay some more/sign documents in a very short timeframe despite me having already paid ...
Unprofessional, rude and a ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2600
Would you recommend ? : No
Postcode : W2
26 May 2021
People found this helpful3
The agent was unbelievably rude, telling me that he doesn't want to "waste his time" by showing me a property I told him multiple times that I am interested in. He said excuses like "it has no electricity", which is obviously a lie. When I asked if there is another... Read Full Review
Comments (0)The agent was unbelievably rude, telling me that he doesn't want to "waste his time" by showing me a property I told him multiple times that I am interested in. He said excuses like "it has no electricity", which is obviously a lie. When I asked if there is another agent that can show me the property he said word to word "I'll ask if anyone from my colleagues wants to waste his time" and hung up the phone.
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Anonymous review said about Foxtons
Services : Letting( As a Prospective Landlord/Tenant )Date: 25th May 2021
The agent was unbelievably rude, telling me that he doesn't want to "waste his time" by showing me a property I told him multiple times that I am interested in. He said excuses like "it has no electricity", which is obviously a lie. When I asked if there is another agent that can show me the property he said word to word "I'll ask if anyone from my colleagues wants to waste his time" and hung up the phone.
I called the company to file a complaint, as I was shocked by how unprofessional and disrespectful the agent was. They told me that the manager would call me once she got back; of course, no one ever called me back. I can't come close to understanding how this company has gotten so big. My friends have similar experiences with other agents, who lied about the conditions of the houses and refused to show them the properties. To put simply: avoid this company at all costs...
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Unfortunately, I have had a ...
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2 Star Review
By : 'Maya'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W1W
20 Jan 2021
People found this helpful3
Unfortunately, I have had a very negative experience with Foxtons in my recent move. They sent me a failed reference checks and had me contact two of my previous landlords to see what was happening, when actually the Reference checking Agency had not even talked to the previous landlords.... Read Full Review
Comments (0)Unfortunately, I have had a very negative experience with Foxtons in my recent move.
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Maya said about Foxtons
Services : Letting( As a Tenant )Date: 20th Jan 2021
Unfortunately, I have had a very negative experience with Foxtons in my recent move.
They sent me a failed reference checks and had me contact two of my previous landlords to see what was happening, when actually the Reference checking Agency had not even talked to the previous landlords.
Then, they misinterpreted my notes on the contract and did not bother checking with me despite the landlord checking with them. As a result, they disposed of a sofa I didnt ask to dispose of, but did not dispose of a fridge I wanted out.
And while confusion does happen, they did not see it necessary to apologise or admit to their role in the confusion and just wished me good luck.
The level of customer service left me indeed powerless, but very dissatisfied.
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I am a landlord and have been ...
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5 Star Review
By : 'Sheel'
Services : Letting( As a Owner )
Rent PCM : £5000
Would you recommend ? : Yes
Postcode : W1J
20 Jan 2021
People found this helpful0
I am a landlord and have been renting my flat in Mayfair through Foxtons for a number of years now, on and off. I can recommend them in so far as they have consistently achieved the asking price, and the flat has rarely been left unlet for more than 2 weeks. They have been thoroughly professional... Read Full Review
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Sheel Khemka said about Foxtons
Services : Letting( As a Owner )Date: 20th Jan 2021
I am a landlord and have been renting my flat in Mayfair through Foxtons for a number of years now, on and off. I can recommend them in so far as they have consistently achieved the asking price, and the flat has rarely been left unlet for more than 2 weeks. They have been thoroughly professional in all dealings throughout.
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Absolutely worst service I ...
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1 Star Review
By : 'Evgenia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W1
4 Oct 2016
People found this helpful2
Absolutely worst service I have ever received from an estate agent. Unhelpful, slow, arrogant and incompetent. Fell victim of their own success - avoid at all costs. Tried to rent out my flat with them. Took two weeks to respond to email asking to market it asap, refused to take keys on Saturday... Read Full Review
Comments (0)Absolutely worst service I have ever received from an estate agent. Unhelpful, slow, arrogant and incompetent. Fell victim of their own success - avoid at all costs.
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Evgenia said about Foxtons
Services : Letting( As a Tenant )Date: 3rd Oct 2016
Absolutely worst service I have ever received from an estate agent. Unhelpful, slow, arrogant and incompetent. Fell victim of their own success - avoid at all costs.
Tried to rent out my flat with them. Took two weeks to respond to email asking to market it asap, refused to take keys on Saturday ("our office is only open for consultations on Saturday"), showed the flat to strangers with zero warning twice (catching me sleeping and in the shower), miscalculated my deposit and rent due back four times. All of this while claiming they are "best in class". Highest price and poorest service.
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I dealt with both Fiona in ...
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5 Star Review
By : 'Alison'
Services : Letting( As a Tenant )
Rent PCM : £380
Would you recommend ? : Yes
Postcode : NW1
19 Dec 2014
People found this helpful0
I dealt with both Fiona in the Marylebone office and her colleague Hannah from the Park Lane office, over a period of 3 weeks as I organised to relocate from Central Scotland to London, and thoroughly enjoyed the experience, Both staff were friendly, accommodating, enthusiastic and highly... Read Full Review
Comments on Agent Fees
Very good value for money - nobody likes spending money, particularly at this time of year, but it\'s completely worth it for this service.
Comments (0)I dealt with both Fiona in the Marylebone office and her colleague Hannah from the Park Lane office, over a period of 3 weeks as I organised to relocate from Central Scotland to London, and thoroughly enjoyed the experience, Both staff were friendly, accommodating, enthusiastic and highly professional, and I have absolutely no hesitation in recommending them both.
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Alison said about Foxtons
Services : Letting( As a Tenant )Date: 19th Dec 2014
I dealt with both Fiona in the Marylebone office and her colleague Hannah from the Park Lane office, over a period of 3 weeks as I organised to relocate from Central Scotland to London, and thoroughly enjoyed the experience, Both staff were friendly, accommodating, enthusiastic and highly professional, and I have absolutely no hesitation in recommending them both.
The level of service provided, the quality of property on offer and the willingness to accommodate my requirements made me feel completely relaxed, knowing that I was in safe hands working with them.
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In a word, rude. The agent ...
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1 Star Review
By : 'HelloAlison'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : W1T
9 Oct 2014
People found this helpful1
In a word, rude. The agent was, as expected, friendly and eager to help. Talking to his manager though, I've realized that I don't want to spend a day being tied to this agency, yet alone for a 2 year contract. I can get my professional integrity questioned for free - I don't need to pay an... Read Full Review
What agent could do to change your mind?
Exercise basic courtesy.
Comments (0)In a word, rude.
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HelloAlison said about Foxtons
Services : Letting( As a Prospective Landlord/Tenant )Date: 8th Oct 2014
In a word, rude.
The agent was, as expected, friendly and eager to help.
Talking to his manager though, I've realized that I don't want to spend a day being tied to this agency, yet alone for a 2 year contract. I can get my professional integrity questioned for free - I don't need to pay an estate agency to do that.
While most of the staff were actually nice, I feel they have wasted my time and are managed by someone with a personality as charming as that of Paul Pot.
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I knew Rob Hockedy from last ...
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5 Star Review
By : 'Service'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : NWW1
19 Aug 2014
People found this helpful0
I knew Rob Hockedy from last year when we were looking for a flat for our son who is studying in London. This year we needed another flat because he was moving out of the first one. It took only one email to have Rob come back with a list of viewings for next day!To us, planning is everything... Read Full Review
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Service said about Foxtons
Services : Letting( As a Tenant )Date: 18th Aug 2014
I knew Rob Hockedy from last year when we were looking for a flat for our son who is studying in London. This year we needed another flat because he was moving out of the first one. It took only one email to have Rob come back with a list of viewings for next day!To us, planning is everything because we live abroad and have to book our airline tickets according to the viewings.Briliant service. Constance Paul
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This is just to put on record ...
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5 Star Review
By : 'Howard'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W1U
16 Dec 2013
People found this helpful0
This is just to put on record that my wife & I are delighted with the way Foxtons have dealt with us, in particular we single out Harriet Mawle who has gone out of her way to take care of us, she should be... Read Full Review
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Howard Smith said about Foxtons
Services : Sales( As a Buyer )Date: 16th Dec 2013
This is just to put on record that my wife & I are delighted with the way Foxtons have dealt with us, in particular we single out Harriet Mawle who has gone out of her way to take care of us, she should be congratulated.
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Prior to contacting Foxtons, ...
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5 Star Review
By : 'R'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
11 Jun 2012
People found this helpful0
Prior to contacting Foxtons, my opinion of estate agents was beneath rating. My experience of Foxtons has caused me to completely re-think my use of agents. The Foxtons website contains properties that exist, and are described accurately and realistically. The availability for viewing these... Read Full Review
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R Simpson said about Foxtons
Services : Letting( As a Tenant )Date: 11th Jun 2012
Prior to contacting Foxtons, my opinion of estate agents was beneath rating. My experience of Foxtons has caused me to completely re-think my use of agents. The Foxtons website contains properties that exist, and are described accurately and realistically. The availability for viewing these properties is convenient and tailored wholly to the needs of the customer. Daphne Cirian worked tirelessly to ensure that I viewed all the properties I wanted, gave me time to think and review and went out of her way to ensure she was available to show me more property when I was undecided. She took the time to take me to each property, and explained the workings of Foxtons during the journeys. She showed an enthusiasm for her work, and real loyalty to her employer which cultivated a real sense of professionalism. She has patience over and above that of anyone I've met in the word of agents. I am not he easiest person to please, and agents start from a very low point in my opinion. This has changed forever. Once a property was found, and I decided to proceed, Victoria Atkinson became involved but Daphne was still present and involved. Victoria did the negotiations between myself and the property owner and similarly made herself available to coincide with my timetable. Moving home is up there in the top 5 of the most stressful experiences in life. I can honestly say that from an absolute sceptic, to a true convert my experience of Foxtons has been massively impressive. I have not know such a professional level of service, and unending amount of patience and a readiness to communicate in a way that suits me, and in a time frame that suits me. Foxtons ahs a high standard reputation that was established long before I tried them out. If they can impress me, they can impress anyone. Id like to thank Daphne and Victoria publicly for all their hard work in making this experience one of the best I've ever had. Thank you.
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I found the lettings manager ...
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5 Star Review
By : 'Fitzrovia'
Services : Letting( As a Owner )
Would you recommend ? : Yes
6 Dec 2011
People found this helpful0
I found the lettings manager Michael Knowles and his team at Foxtons Marylebone to be highly professional, efficient and courteous. They found me an excellent tenant immediately and everything was arranged in a timely and co-ordinated manner with a minimum of... Read Full Review
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Fitzrovia said about Foxtons
Services : Letting( As a Owner )Date: 6th Dec 2011
I found the lettings manager Michael Knowles and his team at Foxtons Marylebone to be highly professional, efficient and courteous. They found me an excellent tenant immediately and everything was arranged in a timely and co-ordinated manner with a minimum of fuss.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 6/30/2017, 8:29:16 AM by allAgents
