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Carlisle, CA1
4.9/5, 205 Reviews
95% Recommended
96% sales valuation accuracy
89% letting valuation accuracy
100% sales fee satisfaction
98% letting fee satisfaction
Carlisle\'s Award Winning Agent!!
Whether Selling or Letting your property, when using Northwood Carlisle, you do so with the confidence that you are using the best agent in Carlisle and Cumbria following our success at The British Property Awards 2016-2019
As Carlisle\'s leading estate agent, we\'re a profe
ssional team of local, friendly experts who are passionate about property and really put our knowledge to work. We offer the full range of sales, lettings and property management. Our team is genuinely committed to guiding you through the process of letting or selling in Carlisle in a way that is as successful and stress-free as possible.
LETTINGS
For landlords who are thinking of letting their property in Carlisle or the surrounding area, don\'t accept vacant periods or rental arrears on your property. Our Guaranteed rent scheme takes all the risk and hassle away. It\'s the perfect \'let and forget\' solution. We also offer a variety of property management schemes ranging from the traditional fully manged or our tenant find scheme. For a no obligation market appraisal of your rental property, call our team today.
We are the agent of choice in Carlisle with one in five rental properties let by us*. Check our customer reviews at All Agents \/ Google Reviews
SALES
We offer our clients a bespoke service designed to sell your property at the highest price in the quickest time. There are no up front costs and we even pay for the EPC and floor plan. We specialise in accompanied viewings meaning you don’t need to be present when selling your property. We also can offer a virtual tour of your property.* Call our team today for a free valuation of your property.
TENANTS OR BUYERS
If you\'re a tenant or purchaser looking for your next home, take a look at the properties that are currently available, use the My Northwood account to set up email property alerts or alternatively get in touch to register your details.
So whether you have a specific lettings or sales question, want some honest advice or are ready to go for it, get in touch with one of the team today.
We are proud to have Client Money Protection in place and are members of SafeAgent, NALS and The Property Ombudsman
*Rightmove report 1st January - 11th December 2019
*Terms and conditions apply
"Avoid renting from Northwood..."
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1 Star Review
By : 'Oggy'
Services : Letting(As a Tenant)
Rent PCM : £500
Would you recommend ? : No
Postcode : CA4
Jun 17, 2014
People found this helpful5
Avoid renting from Northwood if at all possible, apart from the fact they charge the highest fees, and you never get to speak to the same person when you call their office, they will also try and visit the property you are renting by not trying to agree a time with their tenant to visit that is mutually convenient. They do it by sending emails giving a vague couple of days they may visit on (ie Wednesday or Thursday) and telling you it is not necessary for you to be there if you tell them that those are not convenient days! They were pushy and if tenants did not know that Northwood don't have the right to do this they could esaily be taken advantage of. Taken from the internet: http://www.propertyinvestmentproject.co.uk/blog/landlords-right-of-entry/ "It is in fact illegal for a landlord or agent to enter their property without agreement from the tenant. The office of fair trading document oft356 reads as follows: 3.32 We would object to a provision giving the landlord an excessive right to enter the rented property. Under any kind of lease or tenancy, a landlord is required by common law to allow his tenants ‘exclusive possession' and ‘quiet enjoyment' of the premises during the tenancy. In other words, tenants must be free from unwarranted intrusion by anyone, including the landlord. Landlords are unfairly disregarding that basic obligation if they reserve a right to enter the property without giving reasonable notice or getting the tenant's consent, except for good reason. "Irrespective of what maybe written in the agreed contract between a landlord and a tenant e.g. a clause that states the landlord is allowed to enter the property without permission; the law will ultimately overrule the clause because it would be seen as unfair and therefore void. Not even a contract will help a landlord in court if he/she steps into their property thinking they can do so because of what is agreed in a contract."
What agent could do to change your mind?
By following the law.
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By : Gordon
Jun 24, 2014Dear Oggy Thank you for taking the time to write your review, I'm sorry you felt the need to. I have detailed a response below but would welcome the opportunity to discuss the matter with you, so please could you contact our office and ask for me personally. Northwood are members of the Property Ombudsman, we are also OFT approved and pride ourselves on our customer service, so please get in touch. Our fees are mid range and competitive against our competition. We are a busy office and have 10 staff in order to effectively manage our portfolio of properties. It is no surprise that you may speak to a different person each time you call. If you wish continuity of contact, please ask for your person of choice by name. They'll be more than happy to help. In relation to property inspections, Northwood take tenant communication very seriously. We give 6 days notice via email once a quarter regarding our periodic inspections. We are not vague as we give a specific date when we would like to carry out the inspection. Where this isn't convenient for our tenant, we will always endeavour to arrange a mutually convenient time. Your sincerely Gordon Adamson, Director
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 100% | £58,000 | £450,000 |
| Lettings | 89% | 98% | £350 | £1,200 |
Areas covered
- CA1
- CA2
- CA3
- CA4
- CA5
- CA6
- CA8
Address
Northwood
2 Crosby Street, Carlisle, Cumbria
CA1 1DQ
01228 534 000
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Northwood Branches (View All 92)
Amazing ...
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5 Star Review
Susan
By : 'Gary'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CA2
Feb 26, 2025
People found this helpful0
Just completed on our house and I have to say that Susan from Northwood Carlisle was absolutely amazing from start to finish. Straightforward, honest and helpful. She supported us with the seller and solicitor in order to have a timely completion. Cannot recommend enough. Top ... Read Full Review
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Gary Wright said about Northwood
Services : Sales( As a Buyer )Date: 26th Feb 2025
Just completed on our house and I have to say that Susan from Northwood Carlisle was absolutely amazing from start to finish. Straightforward, honest and helpful. She supported us with the seller and solicitor in order to have a timely completion. Cannot recommend enough. Top service.
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5 Star Review
By : 'Stephen'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CA1
Apr 8, 2024
People found this helpful0
Ruth at Northwood has been kind, patient and understand as well as exceptionally professional. In an area that is highly competitive I never felt rushed or pushed in any way. I would happily recommend the agents and especially Ruth. Thank... Read Full Review
Comments (0)Ruth at Northwood has been kind, patient and understand as well as exceptionally professional.
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Stephen James Myers said about Northwood
Services : Letting( As a Tenant )Date: 8th Apr 2024
Ruth at Northwood has been kind, patient and understand as well as exceptionally professional.
In an area that is highly competitive I never felt rushed or pushed in any way.
I would happily recommend the agents and especially Ruth.
Thank you
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Friendly, professional and ...
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5 Star Review
By : 'Gary'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CA2
Feb 7, 2024
People found this helpful0
I have been dealing with Ruth from the Carlisle branch. She's been fantastic. Very professional, helpful and friendly. Looking forward to moving in to my new rental and so far it's all be very easy. Certainly a pleasure to deal with... Read Full Review
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Gary Glover said about Northwood
Services : Letting( As a Tenant )Date: 7th Feb 2024
I have been dealing with Ruth from the Carlisle branch. She's been fantastic. Very professional, helpful and friendly. Looking forward to moving in to my new rental and so far it's all be very easy. Certainly a pleasure to deal with Northwood.
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Friendly, professional and ...
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5 Star Review
By : 'Gary'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CA2
Feb 7, 2024
People found this helpful0
I have been dealing with Ruth from the Carlisle branch. She's been fantastic. Very professional, helpful and friendly. Looking forward to moving in to my new rental and so far it's all be very easy. Certainly a pleasure to deal with... Read Full Review
Comments (0)Was this helpful?:
Gary Glover said about Northwood
Services : Letting( As a Tenant )Date: 7th Feb 2024
I have been dealing with Ruth from the Carlisle branch. She's been fantastic. Very professional, helpful and friendly. Looking forward to moving in to my new rental and so far it's all be very easy. Certainly a pleasure to deal with Northwood.
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Amazing!! ...
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5 Star Review
Ruth
Jenna
By : 'Liv'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CA3
Jan 30, 2024
People found this helpful0
Ruth and Jenna have been so helpful and couldn’t have made renting my first property any easier!! Thankyou so... Read Full Review
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Liv Davidson said about Northwood
Services : Letting( As a Tenant )Date: 30th Jan 2024
Ruth and Jenna have been so helpful and couldn’t have made renting my first property any easier!! Thankyou so much.
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5 Star Review
dee
By : 'Tanya'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : CA1
Dec 12, 2023
People found this helpful0
Friendly and professional service from everyone we had contact with. We were helped through the process efficiently and kept informed... Read Full Review
Comments (0)Friendly and professional service from everyone we had contact with.
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Tanya said about Northwood
Services : Letting( As a Tenant )Date: 12th Dec 2023
Friendly and professional service from everyone we had contact with.
We were helped through the process efficiently and kept informed throughout.
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Carlisle ...
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5 Star Review
Susan
By : 'Wong'
Services : Sales( As a Buyer )
Sold price : £123000
Would you recommend ? : Yes
Postcode : CA3
Nov 22, 2023
People found this helpful0
Had a very pleasant experience at Northwood, the team is very friendly, and professional, especially services provided by Susan. She was very understanding, helpful always goes the extra mile to ensure customer... Read Full Review
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Wong said about Northwood
Services : Sales( As a Buyer )Date: 22nd Nov 2023
Had a very pleasant experience at Northwood, the team is very friendly, and professional, especially services provided by Susan. She was very understanding, helpful always goes the extra mile to ensure customer satisfaction.
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5 Star Review
Ruth
By : 'Rich'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CA4
Oct 1, 2023
People found this helpful0
Ruth was very helpful, professional, polite and provided excellent customer service!! Keeping us update throughout the process and can't thank her enough for all her help and support. Highly recommend both Ruth and Northwood Services... Read Full Review
Comments (0)Was this helpful?:
Rich said about Northwood
Services : Letting( As a Tenant )Date: 1st Oct 2023
Ruth was very helpful, professional, polite and provided excellent customer service!! Keeping us update throughout the process and can't thank her enough for all her help and support. Highly recommend both Ruth and Northwood Services 5*
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We had all sorts of problems ...
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5 Star Review
Ruth
By : 'Ian'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : CA2
Jun 26, 2023
People found this helpful0
We had all sorts of problems because we were trying to move home to the UK after 11 happy years in Spain! Ruth Thompson helped in so many ways, and helped remove so much stress. We now have a home in the UK thanks to her hard work! We can't thank you enough Ruth, we owe you a... Read Full Review
Comments (0)We had all sorts of problems because we were trying to move home to the UK after 11 happy years in Spain!
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Ian Hunter said about Northwood
Services : Letting( As a Tenant )Date: 26th Jun 2023
We had all sorts of problems because we were trying to move home to the UK after 11 happy years in Spain!
Ruth Thompson helped in so many ways, and helped remove so much stress.
We now have a home in the UK thanks to her hard work!
We can't thank you enough Ruth, we owe you a drink!
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Jenna and all the letting ...
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5 Star Review
Jenna
Ruth
By : 'Jan'
Services : Letting( As a Owner )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : CA1
Apr 26, 2023
People found this helpful0
Jenna and all the letting staff I’ve dealt with have all been super helpful and very professional. Highly recommend Northwoods in... Read Full Review
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Jan Carruthers said about Northwood
Services : Letting( As a Owner )Date: 26th Apr 2023
Jenna and all the letting staff I’ve dealt with have all been super helpful and very professional. Highly recommend Northwoods in Carlisle!
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Ruth is very helpful, ...
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5 Star Review
Ruth
By : 'Dominic'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CA2
Apr 5, 2023
People found this helpful0
Ruth is very helpful, friendly and professional. Fast to respond to enquiries and correspondence. One of the best letting agents I have dealt... Read Full Review
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Dominic Hodgkinson said about Northwood
Services : Letting( As a Tenant )Date: 5th Apr 2023
Ruth is very helpful, friendly and professional. Fast to respond to enquiries and correspondence. One of the best letting agents I have dealt with!
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Ruth has been super helpful ...
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5 Star Review
Ruth
By : 'Charlotte'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : CA3
Mar 13, 2023
People found this helpful0
Ruth has been super helpful and supportive during our application process to rent a property. We can't wait to move in! Thanks again... Read Full Review
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Charlotte said about Northwood
Services : Letting( As a Tenant )Date: 13th Mar 2023
Ruth has been super helpful and supportive during our application process to rent a property. We can't wait to move in! Thanks again Ruth!
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New ...
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5 Star Review
Ruth
By : 'Charlotte'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : CA5
Mar 13, 2023
People found this helpful0
Ruth has been super helpful and supportive during our application process to rent a property. We can't wait to move in! Thanks again... Read Full Review
Comments (0)Was this helpful?:
Charlotte Barlow said about Northwood
Services : Letting( As a Tenant )Date: 13th Mar 2023
Ruth has been super helpful and supportive during our application process to rent a property. We can't wait to move in! Thanks again Ruth!
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Ruth has been of great help ...
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5 Star Review
Ruth
By : 'Virginia'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : CA1
Feb 22, 2023
People found this helpful0
Ruth has been of great help and very informative since i acquired a place to stay.With her friendly nature she made sure every step i took went on smoothly without any hustles. Im so happy and thankful for the great... Read Full Review
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Virginia Chiteshe said about Northwood
Services : Letting( As a Tenant )Date: 22nd Feb 2023
Ruth has been of great help and very informative since i acquired a place to stay.With her friendly nature she made sure every step i took went on smoothly without any hustles. Im so happy and thankful for the great service.
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Susan great again, nothing ...
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5 Star Review
Susan
By : 'Angela'
Services : Sales( As a Vendor )
Sold price : £97000
Would you recommend ? : Yes
Postcode : CA2
Feb 15, 2023
People found this helpful0
Susan great again, nothing too much trouble. Sold many times with Northwood and would highly recommend. I'll continue to use... Read Full Review
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Angela said about Northwood
Services : Sales( As a Vendor )Date: 15th Feb 2023
Susan great again, nothing too much trouble. Sold many times with Northwood and would highly recommend. I'll continue to use myself
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Ruth has been a great help. ...
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5 Star Review
Ruth
By : 'Linzi'
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : CA2
Jan 16, 2023
People found this helpful0
Ruth has been a great help. She is very friendly and informative. My application and tenancy agreement have been dealt with promptly. Happy with my service, thank... Read Full Review
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Linzi said about Northwood
Services : Letting( As a Tenant )Date: 16th Jan 2023
Ruth has been a great help. She is very friendly and informative. My application and tenancy agreement have been dealt with promptly. Happy with my service, thank you.
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Ruth was helpful, proficient ...
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5 Star Review
Ruth
By : 'Dan'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : CA1
Dec 8, 2022
People found this helpful0
Ruth was helpful, proficient & patient in securing our rental. Her attitude and friendly nature made the process extremely hassle free. Thanks for you invaluable... Read Full Review
Comments (0)Ruth was helpful, proficient & patient in securing our rental. Her attitude and friendly nature made the process extremely hassle free.
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Dan said about Northwood
Services : Letting( As a Tenant )Date: 8th Dec 2022
Ruth was helpful, proficient & patient in securing our rental. Her attitude and friendly nature made the process extremely hassle free.
Thanks for you invaluable help.
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Ruth was extremely helpful ...
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5 Star Review
Ruth
By : 'Anne'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : CA1
Nov 30, 2022
People found this helpful0
Ruth was extremely helpful with my tenancy application and very understanding and helpful in getting a move in date for me as I relocating to Carlisle from Cornwall..felt very well looked after and fully informed..thank you for your fantastic... Read Full Review
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Anne said about Northwood
Services : Letting( As a Tenant )Date: 30th Nov 2022
Ruth was extremely helpful with my tenancy application and very understanding and helpful in getting a move in date for me as I relocating to Carlisle from Cornwall..felt very well looked after and fully informed..thank you for your fantastic service
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The best propert letting ...
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5 Star Review
By : 'Afamefuna'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CA1
Nov 16, 2022
People found this helpful0
Northwood Estate and Letting Agents Comapany, Carlisle branch, is a wonderful company. The staff are very transparent and with an excellent customer service culture. If you're planning to settle in Carlisle, especailly as a foreigner, Northwood is your best... Read Full Review
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Afamefuna Ibeabuchi said about Northwood
Services : Letting( As a Tenant )Date: 16th Nov 2022
Northwood Estate and Letting Agents Comapany, Carlisle branch, is a wonderful company. The staff are very transparent and with an excellent customer service culture. If you're planning to settle in Carlisle, especailly as a foreigner, Northwood is your best bet.
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Helpful letting ...
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5 Star Review
Ruth
By : 'Teegan'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : CA2
Oct 30, 2022
People found this helpful0
We have been looking to move up to Carlisle from Essex for a while and from the viewing to our application being accepted Northwood have been brilliant from the beginning. Ruth who we have been dealing with from Northwood has been so helpful and has made the whole process so easy for us with... Read Full Review
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Teegan said about Northwood
Services : Letting( As a Tenant )Date: 30th Oct 2022
We have been looking to move up to Carlisle from Essex for a while and from the viewing to our application being accepted Northwood have been brilliant from the beginning. Ruth who we have been dealing with from Northwood has been so helpful and has made the whole process so easy for us with constant updates and contact the whole way through. Now having moved into the property we’ve raised a couple of issues which have been added to the inventory report and it’s nice to know that if we have any problems that Northwood are there to help as much as possible.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10/23/2019, 8:17:33 AM by allAgents
