96% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
98% lettings fee satisfaction
Jun 18,2014
Jun 18,2014
5
people found
this helpful
this helpful
Avoid renting from Northwood if at all possible, apart from the fact they charge the highest fees, and you never get to speak to the same person when you call their office, they will also try and visit the property you are renting by not trying to agree a time with their tenant to visit that is mutually convenient. They do it by sending emails giving a vague couple of days they may visit on (ie Wednesday or Thursday) and telling you it is not necessary for you to be there if you tell them that those are not convenient days! They were pushy and if tenants did not know that Northwood don't have the right to do this they could esaily be taken advantage of.
Taken from the internet: http://www.propertyinvestmentproject.co.uk/blog/landlords-right-of-entry/
"It is in fact illegal for a landlord or agent to enter their property without agreement from the tenant.
The office of fair trading document oft356 reads as follows:
3.32 We would object to a provision giving the landlord an excessive right to enter the rented property. Under any kind of lease or tenancy, a landlord is required by common law to allow his tenants ¢â‚¬Ëœexclusive possession' and ¢â‚¬Ëœquiet enjoyment' of the premises during the tenancy. In other words, tenants must be free from unwarranted intrusion by anyone, including the landlord. Landlords are unfairly disregarding that basic obligation if they reserve a right to enter the property without giving reasonable notice or getting the tenant's consent, except for good reason.
"Irrespective of what maybe written in the agreed contract between a landlord and a tenant e.g. a clause that states the landlord is allowed to enter the property without permission; the law will ultimately overrule the clause because it would be seen as unfair and therefore void. Not even a contract will help a landlord in court if he/she steps into their property thinking they can do so because of what is agreed in a contract."
Taken from the internet: http://www.propertyinvestmentproject.co.uk/blog/landlords-right-of-entry/
"It is in fact illegal for a landlord or agent to enter their property without agreement from the tenant.
The office of fair trading document oft356 reads as follows:
3.32 We would object to a provision giving the landlord an excessive right to enter the rented property. Under any kind of lease or tenancy, a landlord is required by common law to allow his tenants ¢â‚¬Ëœexclusive possession' and ¢â‚¬Ëœquiet enjoyment' of the premises during the tenancy. In other words, tenants must be free from unwarranted intrusion by anyone, including the landlord. Landlords are unfairly disregarding that basic obligation if they reserve a right to enter the property without giving reasonable notice or getting the tenant's consent, except for good reason.
"Irrespective of what maybe written in the agreed contract between a landlord and a tenant e.g. a clause that states the landlord is allowed to enter the property without permission; the law will ultimately overrule the clause because it would be seen as unfair and therefore void. Not even a contract will help a landlord in court if he/she steps into their property thinking they can do so because of what is agreed in a contract."
What agent could do to change your mind?
By following the law.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
9th Apr 2024
reviewed by 'Stephen'
7th Feb 2024
reviewed by 'Gary Glover'
7th Feb 2024
reviewed by 'Gary Glover'
30th Jan 2024
reviewed by 'Liv'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 100% | £58,000 | £450,000 |
| Lettings | 89% | 98% | £350 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 65 | 0 | 90 | 9 | 25 | 0 | 10 | 0 | 4 | 1 |
Areas covered
- CA1
- CA2
- CA3
- CA4
- CA5
- CA6
- CA8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Images & Videos
Apr 09,2024
Apr 09,2024
0
people found
this helpful
this helpful
Ruth at Northwood has been kind, patient and understand as well as exceptionally professional.
In an area that is highly competitive I never felt rushed or pushed in any way.
I would happily recommend the agents and especially Ruth.
Thank you...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 07,2024
Feb 07,2024
0
people found
this helpful
this helpful
I have been dealing with Ruth from the Carlisle branch. She's been fantastic. Very professional, helpful and friendly. Looking forward to moving in to my new rental and so far it's all be very easy. Certainly a pleasure to deal with Northwood....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 07,2024
Feb 07,2024
0
people found
this helpful
this helpful
I have been dealing with Ruth from the Carlisle branch. She's been fantastic. Very professional, helpful and friendly. Looking forward to moving in to my new rental and so far it's all be very easy. Certainly a pleasure to deal with Northwood....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 30,2024
Jan 30,2024
0
people found
this helpful
this helpful
Ruth and Jenna have been so helpful and couldn’t have made renting my first property any easier!! Thankyou so much....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 12,2023
Dec 12,2023
0
people found
this helpful
this helpful
Friendly and professional service from everyone we had contact with.
We were helped through the process efficiently and kept informed throughout....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 22,2023
Nov 22,2023
0
people found
this helpful
this helpful
Had a very pleasant experience at Northwood, the team is very friendly, and professional, especially services provided by Susan. She was very understanding, helpful always goes the extra mile to ensure customer satisfaction....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02,2023
Oct 02,2023
0
people found
this helpful
this helpful
Ruth was very helpful, professional, polite and provided excellent customer service!! Keeping us update throughout the process and can't thank her enough for all her help and support. Highly recommend both Ruth and Northwood Services 5*...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 27,2023
Jun 27,2023
0
people found
this helpful
this helpful
We had all sorts of problems because we were trying to move home to the UK after 11 happy years in Spain!
Ruth Thompson helped in so many ways, and helped remove so much stress.
We now have a home in the UK thanks to her ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 26,2023
Apr 26,2023
0
people found
this helpful
this helpful
Jenna and all the letting staff I’ve dealt with have all been super helpful and very professional. Highly recommend Northwoods in Carlisle!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 05,2023
Apr 05,2023
0
people found
this helpful
this helpful
Ruth is very helpful, friendly and professional. Fast to respond to enquiries and correspondence. One of the best letting agents I have dealt with!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13,2023
Mar 13,2023
0
people found
this helpful
this helpful
Ruth has been super helpful and supportive during our application process to rent a property. We can't wait to move in! Thanks again Ruth!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13,2023
Mar 13,2023
0
people found
this helpful
this helpful
Ruth has been super helpful and supportive during our application process to rent a property. We can't wait to move in! Thanks again Ruth!...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2023
Feb 22,2023
0
people found
this helpful
this helpful
Ruth has been of great help and very informative since i acquired a place to stay.With her friendly nature she made sure every step i took went on smoothly without any hustles. Im so happy and thankful for the great service....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 15,2023
Feb 15,2023
0
people found
this helpful
this helpful
Susan great again, nothing too much trouble. Sold many times with Northwood and would highly recommend. I'll continue to use myself...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 16,2023
Jan 16,2023
0
people found
this helpful
this helpful
Ruth has been a great help. She is very friendly and informative. My application and tenancy agreement have been dealt with promptly. Happy with my service, thank you....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 08,2022
Dec 08,2022
0
people found
this helpful
this helpful
Ruth was helpful, proficient & patient in securing our rental. Her attitude and friendly nature made the process extremely hassle free.
Thanks for you invaluable help....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2022
Nov 30,2022
0
people found
this helpful
this helpful
Ruth was extremely helpful with my tenancy application and very understanding and helpful in getting a move in date for me as I relocating to Carlisle from Cornwall..felt very well looked after and fully informed..thank you for your fantastic service...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 16,2022
Nov 16,2022
0
people found
this helpful
this helpful
Northwood Estate and Letting Agents Comapany, Carlisle branch, is a wonderful company. The staff are very transparent and with an excellent customer service culture. If you're planning to settle in Carlisle, especailly as a foreigner, Northwood is your best bet....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30,2022
Oct 30,2022
0
people found
this helpful
this helpful
We have been looking to move up to Carlisle from Essex for a while and from the viewing to our application being accepted Northwood have been brilliant from the beginning. Ruth who we have been dealing with from Northwood has been so helpful and has ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 26,2022
Oct 26,2022
0
people found
this helpful
this helpful
Susan held our hand through every step of buying our first property, I can't thank the Northwood team enough. Friendly, responsive and informal, but not afraid to chase the solicitors! They've been fab....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26,2022
Jul 26,2022
0
people found
this helpful
this helpful
Firstly I just want to say thank you for the excellent service I received! The whole sales process was made so easy and my photos were beautiful!
I had 3 buyers within a matter of days. You made it so exciting for me!!
Thank you Susan ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 20, 2022
View all comments
(1)
I am yet to see a better agency. The team gives excellent services. So excited we met them! ...
Apr 26,2022
Apr 26,2022
0
people found
this helpful
this helpful
I needed to move quite quickly and from viewing to confirmation was less than a day. Brilliant service and everything was made easy at a stressful time for myself. Would like to thank Jenna, Ruth and Emily in particular for their help....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 08,2021
Dec 08,2021
0
people found
this helpful
this helpful
This was a terrible experience for me as a tenant.
I'm renting since 2012 and not even once I had issues with letting agencies, but this one is different.
I went for the viewing and noticed a terrible smell in the living room, I've been assured ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2021
Aug 19,2021
0
people found
this helpful
this helpful
We want to say a huge thank you to the letting team at Northwood who helped us to find and secure a place to rent. It was great to know they were able to vouch for us and speak to the landlord about us having ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 15,2021
Jun 15,2021
0
people found
this helpful
this helpful
Susan made me feel like one of the Northwood family. So interested in me as a person and how to help market my home. She made the whole process personal and nothing was an issue. In retail myself I was very impressed with the professionalism ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 27,2021
Apr 27,2021
0
people found
this helpful
this helpful
We're in the process of moving from Bedford to Carlisle and our experience with Northwood and Lyndsey in particular has been nothing short of amazing. She has been unbelievably helpful, professional and responsive to all our concerns and we couldn't have wished for a better ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 06,2021
Feb 06,2021
0
people found
this helpful
this helpful
Recently rented a property through Northwood. Professional, friendly, attentive and efficient in their responses. 10/10 would recommend renting through their services....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 16,2020
Dec 16,2020
0
people found
this helpful
this helpful
As a first time buyer I could not have been happier interacting with Northwood estate agents.
Georgina kept the line of communication all the way through the whole process and also through this difficult lockdown period and made me feel really comfortable.
I cannot speak ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 14,2020
Dec 14,2020
0
people found
this helpful
this helpful
Kerry and Georgina couldn’t of been better. Both were friendly, professional and efficient. Our sale was agreed in 2 weeks and we were kept updated throughout the whole process. We would highly recommend Northwood and would certainly use again if we needed to....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 08,2020
Dec 08,2020
0
people found
this helpful
this helpful
Amazing all of you!
This is our third property so I feel we know a bit about buying and selling.
It was our first time using Northwood and I would highly recommend, they are all fantastic!
Its a stressful experience selling a property but the ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 08, 2020
View all comments
(1)
I am extremely proud of all of them Natasha and thank you for your kind words. All the very best in your new home!! Best regards, Gordon ...
Gordon Adamson
(26)
Kerry
(11)
Jenna
(10)
Emily
(9)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:47 PM 23/10/2019 by allAgents
Best Letting Agent in Carlisle 
Thank you for taking the time to write your review, I'm sorry you felt the need to. I have detailed a response below but would welcome the opportunity to discuss the matter with you, so please could you contact our office and ask for me personally. Northwood are members of the Property Ombudsman, we are also OFT approved and pride ourselves on our customer service, so please get in touch.
Our fees are mid range and competitive against our competition.
We are a busy office and have 10 staff in order to effectively manage our portfolio of properties. It is no surprise that you may speak to a different person each time you call. If you wish continuity of contact, please ask for your person of choice by name. They'll be more than happy to help.
In relation to property inspections, Northwood take tenant communication very seriously. We give 6 days notice via email once a quarter regarding our periodic inspections. We are not vague as we give a specific date when we would like to carry out the inspection. Where this isn't convenient for our tenant, we will always endeavour to arrange a mutually convenient time.
Your sincerely
Gordon Adamson, Director