100% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
92% lettings fee satisfaction
Feb 17,2014
Feb 17,2014
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Northwood staff is quite good in responding to your issues, however, bigger concern is that they charge at every given opportunity. I am absolutely unhappy with the way they look for the reasons to charge for any small thing, including rearranging appointments etc.... just be very careful when signing up with Northwood and when looking for any Property Estate Agent.. check how much will they charge you for their services...
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Latest Reviews
16th Mar 2022
reviewed by 'Martin'
20th May 2020
reviewed by 'Susan'
11th Dec 2019
reviewed by 'Andrew'
15th Nov 2019
reviewed by 'Tony'
7th Mar 2019
reviewed by 'Linda'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £129,000 | £397,500 |
| Lettings | 89% | 92% | £450 | £2,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 49 | 0 | 38 | 3 | 15 | 0 | 10 | 0 | 5 | 0 |
Areas covered
- SO22
- RG21
- SO23
- RG22
- SO24
- RG23
- GU34
- RG24
- RG25
- RG26
- RG27
- RG28
- SO20
- SO21
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 13,2024
Nov 13,2024
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I leased my flat through Northwood's guaranteed rent scheme for about seven years before selling it through Northwood. There were a few glitches early on in the rental period with receiving monthly statements but these were resolved when Northwood switched to a better provider. Otherwise, ...
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Mar 16,2022
Mar 16,2022
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We choose Northwood to let our property based on their excellent reputation and we are very happy with the quality of service. We have been kept up-to date quickly with any issues and they have been professionally resolved.
Would highly recommend....
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May 20,2020
May 20,2020
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We sold a property during lockdown. All thanks the team at Basingstoke office. They kept both parties informed throughout and we completed on 22nd April. I would recommend them most highly, as a result of their efforts....
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May 21, 2020
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Hi Susan,
Thank you so much for your lovely comments! ...
Dec 11,2019
Dec 11,2019
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We have been renting a property with Northwoods for just over 1 year. They are by far the best in the industry in terms of service delivery, commitment and a willingness to go that extra mile . The Basingstoke branch ( Carly and Beth) have been exceptional! Nothing ...
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Nov 15,2019
Nov 15,2019
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I have been given an excellent service. I have the Guaranteed Rental Option. My house has been looked after for almost 10 years, and during that time they have been very professional and helped with all aspects of renting. Repairs have been discussed, I have been ...
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Mar 07,2019
Mar 07,2019
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Northwood managed the letting of our property for 8 years and then the successful sale. We were always quickly advised of any issues and able to address them. Sale was managed professionally for us as we live miles away and Beth kept in touch with us ...
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Mar 06,2019
Mar 06,2019
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Working with Carly from the beginning she walked me through becoming a landlord every step of the way explaining all the different options that I had and explained them in a simple to understand manner. Making the whole experience easy with no stress at all....
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Good
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Dec 06,2018
Dec 06,2018
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Really helpful and friendly, had an answer to every question we had and helped us move into our house easily and quickly...
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Good
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Dec 06, 2018
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Thanks for your lovely comments Amiee! ...
Oct 30,2018
Oct 30,2018
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As a first time landlord, I was a little scared at what I was entering into. Everyone I dealt with at Northwoods put me at ease, and nothing was ever too much trouble for them. I cannot speak highly enough of both Carly and Beth, ...
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Comment on agent fees
The guaranteed income scheme means you get less than you would on a traditional arrangement, but for peace of mind it is worth it. I achieved the goal of walking away from the house and just watching the money come in.
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Jul 30,2018
Jul 30,2018
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We originally rented, and then after three years sold our property, all through Northwood.
From start to finish, the whole experience has been wonderful. The ease of the original rental, the management of our property during the rental period was so painless. Any issues were ...
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Good
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Apr 06,2018
Apr 06,2018
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Charlie - not listed here worst agent ever.
Told us there was and has never never damp or mould, which they still maintain is the case.
Charlie also said the property may allow pets but then I ask to have the pet and they say ...
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Comment on agent fees
Most expensive fees I have come across I have rented via several other better and cheaper agents, your move Harrt, Foxtons, Strutt and parker. The Fees are so high as they gaurentee rent to landlords. Once the deposit has been returned I will be sending you my full complaint. All communications between us via email will be sent to your landlord to review. I am sure he will be pleased to see you just assume all mould is caused by condensation and the tenants and will not send a professional to look at this but rather send out a leaflet on condensation, with no further checks as to the cause. which has been managed properly by us. Another sign that you are not taking good care of his property.
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Feb 22,2018
Feb 22,2018
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having been a tenant for 3 yrs of Northwoods,I cannot highly recommend the team at Basingstoke enough,any issues were dealt with quickly and in a very professional manner....
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Good
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Sep 25,2017
Sep 25,2017
2
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I was very happy with the service given by Beth, she went the extra mile to ensure that the deal went through, even though both solicitors involved did their very best to not make it happen,even on a couple of occassions, talking to both ...
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Comment on agent fees
As sole agents they were happy to reduce the commission rate involved.
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Jul 15,2017
Jul 15,2017
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I rented a property through the Basingstoke office for a year recently and was very disappointed throughout. They constantly had took directions from the Landlord and did not represent the tenants very well.
The landlord was very reluctant to fix problems, even when safety issues ...
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Comment on agent fees
Average
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May 17,2017
May 17,2017
1
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From the first welcome to the picking up of my keys, I have found Beth to be approachable throughout.
Helpful in my enquiries...
And always smiling....
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Comment on agent fees
No fees paid as buying
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May 02,2017
May 02,2017
1
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From our very first meeting, Beth was a joy to deal with and made buying the property a lot easier than it could have been. I would certainly recommend both Northwood and Beth, to any perspective clients. A very Professional and helpful Estate Agent. Thank ...
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Dec 30,2016
Dec 30,2016
1
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Northwood Basingstoke were very professional and helpful. We were their tenants for 3 years and it was a stress free stay. They answered the emails the same day and fixed whatever was needed promptly. When we moved out they returned almost all the deposit. We were ...
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Comment on agent fees
We never got charged unfair fees.
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Sep 12,2016
Sep 12,2016
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Wanted to thank the team at Basingstoke Northwood for all there help and support over the past year. The team are extremely friendly and professional and it was a pleasure to have such a trustworthy agency. The best one I have ever used. A special ...
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Comment on agent fees
Agent's fee - no one likes paying these but they are a fair competitive price.
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May 30,2016
May 30,2016
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Buying a house can be a daunting process especially as first time buyers but Beth at Northwood made it easy. Thank you....
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Comment on agent fees
Good
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May 30,2016
May 30,2016
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I would just like to pop a review on your system to say a big thank you to Beth Allatt who guided us through the sale of our property. The photo's of our house were brilliant and I liked that Beth consulted us when compiling ...
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Comment on agent fees
We negotiated what we thought was a fair price with Northwood given our circumstances.
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Apr 22,2016
Apr 22,2016
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I just want to thank you both so much for the management through to sale of my house over the past 2 years.
All areas were dealt with quickly and efficiently, with me kept in the loop at all times....
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Comment on agent fees
For the peace of mind, and overall service it's worth the guaranteed rental option, a cheeky little customer discount on sales is always nice too.
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Oct 09,2015
Oct 09,2015
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We've been using Northwood for a long time. They give us peace of mind, are friendly and the service is great. They deal with anything that needs to be dealt with and contact us if they need approval for any costs - gas safety etc.......
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Sep 03,2015
Sep 03,2015
1
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Excellent customer service, very friendly and helpful staff . As it was our first tenancy in UK Holly was with us from the first moment showings us step by step what we needed to do. I would definitely recommend Notrhwood Basingstoke....
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Sep 01,2015
Sep 01,2015
2
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I wouldn't hesitate to recommend working with Northwood to any prospective Landlords or those wishing to switch estate agents. I switched to Northwood after a bad experience with another competitor Estate Agent and i have not had one problem in the 18months we've worked together. ...
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Sep 01,2015
Sep 01,2015
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I can not recommend Northwoods enough. From my first phone call, Carly and her team have always been friendly, helpful and supportive. They have taken all the worries of letting my property out and i would not hesitate using Northwoods in the future....
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Aug 30,2015
Aug 30,2015
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I have been with Northwood for nearly 5 years now and the main reason why I stayed is peace of mind from Carly and her team who always do a fantastic job of managing my property whist I am working overseas. The communication channels are excellent ...
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Aug 28,2015
Aug 28,2015
1
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I have been a landlord with Northwood in Basingstoke for nearly 9 years on the guaranteed rent level of service. I have never had to worry about my rent being paid as the amount is fixed regardless of tenant. The team at Northwood are fantastic to ...
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Aug 28,2015
Aug 28,2015
1
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The service delivered by Carly Warner is always professional and prompt. My property needs are always met with a helpful and reliable attitude. I would recommend to all prospective tenants and landlords....
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Comment on agent fees
Very reasonable
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Aug 28,2015
Aug 28,2015
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I had been badly let down by a previous letting agent & was concerned about my future as a 'single property' landlord,however after speaking to Carly who explained everything in detail regarding their services I felt confident in placing my property with Northwood for rental. ...
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Comment on agent fees
The fees are fair for the excellent service offered.
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Aug 28,2015
Aug 28,2015
1
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From the minute I called about a property Beth has been amazing to deal with. Nothing is ever too much trouble, and always done in such a friendly manor. Beth is an absolute credit to the team. Thank you!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:23 AM 05/07/2018 by allAgents
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
All of our fees are detailed and explained in the document given to you for you to read through and check before you proceed with taking a tenancy with us. We pride ourselves on being upfront and transparent with these fees and can see on the file this document was provided to you and signed.
I believe in your review you are referring to a potential charge for the rearrangement of an inspection. A service your landlord expects us to undertake under the management of their property. As explained to you on the phone all inspections are booked in groups, so to change one to suit an individual can prove difficult. This is why letters notifying of an inspection are sent out so far in advance. The charge is payable should you wish to make a specific inspection appointment for a time and date that suits you, to cover the costs associated with this.
I also understand that on this occasion a member of the team went away and managed to rearrange the appointment for a day that suited you in line with other inspections in the area. There was no charge for doing this on this occasion and this was explained to you.
I apologise if you feel this matter was not handled satisfactory, however as there wasn't actually a charge and our understanding in the office was that you were happy with the outcome I am unsure what else we could have done to improve this situation. Please do not hesitate to contact me at the office should you have any further problems.
Kind Regards
Carly Warner