As a leading Basingstoke & Winchester estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords.
So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
By : 'DS' Services : Letting(As a Tenant) Would you recommend ? : No Postcode : RG22
Feb 17, 2014
People found this helpful0
Northwood staff is quite good in responding to your issues, however, bigger concern is that they charge at every given opportunity. I am absolutely unhappy with the way they look for the reasons to charge for any small thing, including rearranging appointments etc.... just be very careful when signing up with Northwood and when looking for any Property Estate Agent.. check how much will they charge you for their services...
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By : Carly Warner
Mar 26, 2014
As Branch Manager of Northwood Basingstoke your review has been bought to my attention and I feel it is best to respond and explain our standard practices and hopefully make you more comfortable with any potential charges.
All of our fees are detailed and explained in the document given to you for you to read through and check before you proceed with taking a tenancy with us. We pride ourselves on being upfront and transparent with these fees and can see on the file this document was provided to you and signed.
I believe in your review you are referring to a potential charge for the rearrangement of an inspection. A service your landlord expects us to undertake under the management of their property. As explained to you on the phone all inspections are booked in groups, so to change one to suit an individual can prove difficult. This is why letters notifying of an inspection are sent out so far in advance. The charge is payable should you wish to make a specific inspection appointment for a time and date that suits you, to cover the costs associated with this.
I also understand that on this occasion a member of the team went away and managed to rearrange the appointment for a day that suited you in line with other inspections in the area. There was no charge for doing this on this occasion and this was explained to you.
I apologise if you feel this matter was not handled satisfactory, however as there wasn't actually a charge and our understanding in the office was that you were happy with the outcome I am unsure what else we could have done to improve this situation. Please do not hesitate to contact me at the office should you have any further problems.
Kind Regards
Carly Warner
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By : 'Tim' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : RG21
Nov 13, 2024
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I leased my flat through Northwood's guaranteed rent scheme for about seven years before selling it through Northwood. There were a few glitches early on in the rental period with receiving monthly statements but these were resolved when Northwood switched to a better provider. Otherwise, I... Read Full Review
Services : Sales( As a Vendor )Date: 13th Nov 2024
I leased my flat through Northwood's guaranteed rent scheme for about seven years before selling it through Northwood. There were a few glitches early on in the rental period with receiving monthly statements but these were resolved when Northwood switched to a better provider. Otherwise, I can't really fault them. Beth was my main point of contact and was friendly, helpful & communicative. When I raised concerns, they were acted on.
As for the sale process, I can't praise them highly enough. I would use them again in a heartbeat! Getting the sale across the line was immensely stressful due to solicitors and difficulties with the chain. Carly and Jardian at Northwood not only put up with my angst like champions, they went to bat on my behalf time and time again. Above and beyond! There's a part of me that honestly misses talking to them every day!
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Beth
By : 'Martin' Services : Letting( As a Owner ) Rent PCM : £900 Would you recommend ? : Yes Postcode : RG25
Mar 16, 2022
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We choose Northwood to let our property based on their excellent reputation and we are very happy with the quality of service. We have been kept up-to date quickly with any issues and they have been professionally resolved.
Would highly... Read Full Review
Services : Letting( As a Owner )Date: 16th Mar 2022
We choose Northwood to let our property based on their excellent reputation and we are very happy with the quality of service. We have been kept up-to date quickly with any issues and they have been professionally resolved. Would highly recommend.
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Completed sale during ...
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David
Beth
By : 'Susan' Services : Sales( As a Vendor ) Sold price : £270000 Would you recommend ? : Yes Postcode : RG21
May 19, 2020
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We sold a property during lockdown. All thanks the team at Basingstoke office. They kept both parties informed throughout and we completed on 22nd April. I would recommend them most highly, as a result of their... Read Full Review
Services : Sales( As a Vendor )Date: 19th May 2020
We sold a property during lockdown. All thanks the team at Basingstoke office. They kept both parties informed throughout and we completed on 22nd April. I would recommend them most highly, as a result of their efforts.
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By : 'Andrew' Services : Letting( As a Tenant ) Rent PCM : £825 Would you recommend ? : Yes Postcode : RG22
Dec 11, 2019
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We have been renting a property with Northwoods for just over 1 year. They are by far the best in the industry in terms of service delivery, commitment and a willingness to go that extra mile . The Basingstoke branch ( Carly and Beth) have been exceptional! Nothing has been to much trouble, we... Read Full Review
Services : Letting( As a Tenant )Date: 11th Dec 2019
We have been renting a property with Northwoods for just over 1 year. They are by far the best in the industry in terms of service delivery, commitment and a willingness to go that extra mile . The Basingstoke branch ( Carly and Beth) have been exceptional! Nothing has been to much trouble, we feel totally confident in them both. We would highly recommend Northwoods of Basingstoke!
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Carly
By : 'Tony' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : RG22
Nov 15, 2019
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I have been given an excellent service. I have the Guaranteed Rental Option. My house has been looked after for almost 10 years, and during that time they have been very professional and helped with all aspects of renting. Repairs have been discussed, I have been able to carry them out, or get my ... Read Full Review
Services : Letting( As a Owner )Date: 15th Nov 2019
I have been given an excellent service. I have the Guaranteed Rental Option. My house has been looked after for almost 10 years, and during that time they have been very professional and helped with all aspects of renting. Repairs have been discussed, I have been able to carry them out, or get my own quote and then compare with their quote, to get the best price. They have gone above and beyond to help me make the most money for my property.
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Letting and selling our ...
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Beth
Carly
By : 'Linda' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : RG26
Mar 7, 2019
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Northwood managed the letting of our property for 8 years and then the successful sale. We were always quickly advised of any issues and able to address them. Sale was managed professionally for us as we live miles away and Beth kept in touch with us and our solicitor throughout the process . Many... Read Full Review
Northwood managed the letting of our property for 8 years and then the successful sale. We were always quickly advised of any issues and able to address them. Sale was managed professionally for us as we live miles away and Beth kept in touch with us and our solicitor throughout the process . Many thanks Carly and Beth.
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Carly
Beth
By : 'Paul' Services : Letting( As a Owner ) Rent PCM : £895 Would you recommend ? : Yes Postcode : RG21
Mar 6, 2019
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Working with Carly from the beginning she walked me through becoming a landlord every step of the way explaining all the different options that I had and explained them in a simple to understand manner. Making the whole experience easy with no stress at... Read Full Review
Services : Letting( As a Owner )Date: 6th Mar 2019
Working with Carly from the beginning she walked me through becoming a landlord every step of the way explaining all the different options that I had and explained them in a simple to understand manner. Making the whole experience easy with no stress at all.
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Beth
By : 'Amiee' Services : Letting( As a Tenant ) Rent PCM : £795 Would you recommend ? : Yes Postcode : RG23
Dec 6, 2018
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Really helpful and friendly, had an answer to every question we had and helped us move into our house easily and... Read Full Review
By : 'Happylandlord' Services : Sales( As a Vendor ) Sold price : £245000 Would you recommend ? : Yes Postcode : RG21
Oct 30, 2018
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As a first time landlord, I was a little scared at what I was entering into. Everyone I dealt with at Northwoods put me at ease, and nothing was ever too much trouble for them. I cannot speak highly enough of both Carly and Beth, who also dealt with the sale of the property, and would recommend... Read Full Review
Comments on Agent Fees
The guaranteed income scheme means you get less than you would on a traditional arrangement, but for peace of mind it is worth it. I achieved the goal of walking away from the house and just watching the money come in.
Services : Sales( As a Vendor )Date: 30th Oct 2018
As a first time landlord, I was a little scared at what I was entering into. Everyone I dealt with at Northwoods put me at ease, and nothing was ever too much trouble for them. I cannot speak highly enough of both Carly and Beth, who also dealt with the sale of the property, and would recommend Northwoods to anyone looking to either rent or sell a property in the Basingstoke area.
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Rental and ...
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Carly
Beth
By : 'Steve' Services : Letting( As a Owner ) Sold price : £397500 Would you recommend ? : Yes Postcode : RG22
Jul 29, 2018
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We originally rented, and then after three years sold our property, all through Northwood.
From start to finish, the whole experience has been wonderful. The ease of the original rental, the management of our property during the rental period was so painless. Any issues were dealt with swiftly,... Read Full Review
Services : Letting( As a Owner )Date: 29th Jul 2018
We originally rented, and then after three years sold our property, all through Northwood. From start to finish, the whole experience has been wonderful. The ease of the original rental, the management of our property during the rental period was so painless. Any issues were dealt with swiftly, and without fuss or bother. This was especially important to us, as we lived oversead. At the end of the rental, we had decided to sell our property. The girls made a seamless transformation from renting to selling. They kept us informed on a regular basis (often ahead of our solicitor), of progress. This carried on until the final exchange. Should we return to the UK, and need to rent or buy, we would certainly use their services without a second thought.
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Worst agency ever. All about ...
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2 Star Review
Beth
Carly
By : 'Grace' Services : Letting( As a Tenant ) Rent PCM : £900 Would you recommend ? : Yes Postcode : RG21
Apr 5, 2018
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Charlie - not listed here worst agent ever.
Told us there was and has never never damp or mould, which they still maintain is the case.
Charlie also said the property may allow pets but then I ask to have the pet and they say no so spent over 6 months without my cat.
He also forgot to get us ... Read Full Review
Comments on Agent Fees
Most expensive fees I have come across I have rented via several other better and cheaper agents, your move Harrt, Foxtons, Strutt and parker. The Fees are so high as they gaurentee rent to landlords.
Once the deposit has been returned I will be sending you my full complaint. All communications between us via email will be sent to your landlord to review. I am sure he will be pleased to see you just assume all mould is caused by condensation and the tenants and will not send a professional to look at this but rather send out a leaflet on condensation, with no further checks as to the cause. which has been managed properly by us. Another sign that you are not taking good care of his property.
Services : Letting( As a Tenant )Date: 5th Apr 2018
Charlie - not listed here worst agent ever.
Told us there was and has never never damp or mould, which they still maintain is the case. Charlie also said the property may allow pets but then I ask to have the pet and they say no so spent over 6 months without my cat. He also forgot to get us to sign some paperwork and returned back at the house the evening we thought paper work had been completed. Dripping in sweat Gasping for breath as he has clearly run back to the property on realising this. Not sure if he still works here but the most incompetent person i have ever met.
Northwood blame everything on the tenant, IE mould they respond with a carefully worded email saying Mould and condensation are a tenant issue. they didn't bother to check if there was a leak or any sign of rising damp.
Evicted us for late rent payments but payment were never more than a few days late and only ever chased me after the 4 month point, there was an issue with the standing order and i had to keep asking them t confirm if it had been received. This is wrong of us yes but they guarantee the rent to the property owner and their landlord.
They then call us saying the landlord is unhappy as he needs to pay his mortgage. This is misleading / a lie.
Northwood are our landlord. . After speaking with the real landlord,
Northwood's landlord, he is unaware of any late payments was shocked to hear we had been evicted. There was this really awkward moment where he asked why we were leaving and that he hoped there wasn't anything wrong with the property and we had to say because you evicted us for late rent payments. Needless to say I am sure you will hear from him as well.
Northwood book viewings in an assume its fine, they should check with us first but did not. When i asked to rearrange they said "the landlord is disappointed the viewings been moved". He knew nothing about this either. Nothing in writing or by phone however i did state to contact via email.
No confirmation of the checkout time or day. Claimed a letter would be sent but it wasn't.
The eviction letter was also incorrectly sent this requires proper postage they shoved this through our door personally at the last minuite almost as if they forgot to evict us on time.
I appreciate northwood is my Landlord, but Nothwood using the term the Landlord implies one person and also not referring to yourselfs.
They could just say well we are unahappy as your landlords. or Northwood are unhappy we cannot pay our landlord. Would have been the non-misleading thing to say.
We have been evicted by "the landlord as he is sick of not being able to pay his mortgage on time" This is some kind of lie one way or another, northwood are our landlord and have no mortgage to pay. Their landlord and the property owner is guaranteed rent by them so his mortgage is never late.
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having been a tenant for 3 ...
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Beth
Holly
By : 'Keith' Services : Letting( As a Tenant ) Rent PCM : £750 Would you recommend ? : Yes Postcode : RG26
Feb 22, 2018
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having been a tenant for 3 yrs of Northwoods,I cannot highly recommend the team at Basingstoke enough,any issues were dealt with quickly and in a very professional... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Feb 2018
having been a tenant for 3 yrs of Northwoods,I cannot highly recommend the team at Basingstoke enough,any issues were dealt with quickly and in a very professional manner.
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I was very happy with the ...
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Beth
By : 'AlpineCourtOwner' Services : Sales( As a Vendor ) Sold price : £129000 Would you recommend ? : Yes Postcode : RG22
Sep 24, 2017
People found this helpful2
I was very happy with the service given by Beth, she went the extra mile to ensure that the deal went through, even though both solicitors involved did their very best to not make it happen,even on a couple of occassions, talking to both sides to ensure that a timely resolution to issues was... Read Full Review
Comments on Agent Fees
As sole agents they were happy to reduce the commission rate involved.
Services : Sales( As a Vendor )Date: 24th Sep 2017
I was very happy with the service given by Beth, she went the extra mile to ensure that the deal went through, even though both solicitors involved did their very best to not make it happen,even on a couple of occassions, talking to both sides to ensure that a timely resolution to issues was achieved.
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1 Star Review
By : 'Phil' Services : Letting( As a Tenant ) Rent PCM : £1200 Would you recommend ? : No Postcode : RG24
Jul 14, 2017
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I rented a property through the Basingstoke office for a year recently and was very disappointed throughout. They constantly had took directions from the Landlord and did not represent the tenants very well.
The landlord was very reluctant to fix problems, even when safety issues were raised and... Read Full Review
Services : Letting( As a Tenant )Date: 14th Jul 2017
I rented a property through the Basingstoke office for a year recently and was very disappointed throughout. They constantly had took directions from the Landlord and did not represent the tenants very well. The landlord was very reluctant to fix problems, even when safety issues were raised and Northwood always came down on the Landlords side. At the end of the tenancy I had to fight hard to get my full deposit returned. It appeared to me that Northwood together with the Landlord were determined to make up excuses to withhold significant amount of deposit. I did get my full deposit returned but not without having to spend a lot of time and effort challenging their ridiculous claims.
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From the first welcome to the ...
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Beth
By : 'Steve' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : RG25
May 16, 2017
People found this helpful1
From the first welcome to the picking up of my keys, I have found Beth to be approachable throughout.
Helpful in my enquiries...
And always... Read Full Review
From the first welcome to the picking up of my keys, I have found Beth to be approachable throughout. Helpful in my enquiries...
And always smiling.
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From our very first meeting, ...
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Beth
By : 'Leon' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : RG22
May 1, 2017
People found this helpful1
From our very first meeting, Beth was a joy to deal with and made buying the property a lot easier than it could have been. I would certainly recommend both Northwood and Beth, to any perspective clients. A very Professional and helpful Estate Agent. Thank you Beth for your assistance in our... Read Full Review
From our very first meeting, Beth was a joy to deal with and made buying the property a lot easier than it could have been. I would certainly recommend both Northwood and Beth, to any perspective clients. A very Professional and helpful Estate Agent. Thank you Beth for your assistance in our purchase.
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Northwood Basingstoke were ...
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Carly
Holly
By : 'Niki' Services : Letting( As a Tenant ) Rent PCM : £1550 Would you recommend ? : Yes Postcode : RG22
Dec 30, 2016
People found this helpful1
Northwood Basingstoke were very professional and helpful. We were their tenants for 3 years and it was a stress free stay. They answered the emails the same day and fixed whatever was needed promptly. When we moved out they returned almost all the deposit. We were very happy with them and we would... Read Full Review
Services : Letting( As a Tenant )Date: 30th Dec 2016
Northwood Basingstoke were very professional and helpful. We were their tenants for 3 years and it was a stress free stay. They answered the emails the same day and fixed whatever was needed promptly. When we moved out they returned almost all the deposit. We were very happy with them and we would like to thank Carly, Holly, and Beth for their help and support. Holly especially spent a lot of time answering my emails and questions, even though some of them were not related to the tenancy.
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Beth
Jordan
By : 'Matthew@FERNHILL' Services : Letting( As a Tenant ) Rent PCM : £850 Would you recommend ? : Yes Postcode : RG27
Sep 11, 2016
People found this helpful0
Wanted to thank the team at Basingstoke Northwood for all there help and support over the past year. The team are extremely friendly and professional and it was a pleasure to have such a trustworthy agency. The best one I have ever used. A special thank you to Beth Allatt and Jordan Dunn. 100%... Read Full Review
Comments on Agent Fees
Agent's fee - no one likes paying these but they are a fair competitive price.
Services : Letting( As a Tenant )Date: 11th Sep 2016
Wanted to thank the team at Basingstoke Northwood for all there help and support over the past year. The team are extremely friendly and professional and it was a pleasure to have such a trustworthy agency. The best one I have ever used. A special thank you to Beth Allatt and Jordan Dunn. 100% recommend and would consider using again.
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Beth
Beth
By : 'Kim' Services : Sales( As a Vendor ) Sold price : £256000 Would you recommend ? : Yes Postcode : R22
May 29, 2016
People found this helpful0
I would just like to pop a review on your system to say a big thank you to Beth Allatt who guided us through the sale of our property. The photo's of our house were brilliant and I liked that Beth consulted us when compiling the description. We had 3 offers above the asking price within days of ... Read Full Review
What agent could do to change your mind?
We negotiated what we thought was a fair price with Northwood given our circumstances.
Comments on Agent Fees
We negotiated what we thought was a fair price with Northwood given our circumstances.
Services : Sales( As a Vendor )Date: 29th May 2016
I would just like to pop a review on your system to say a big thank you to Beth Allatt who guided us through the sale of our property. The photo's of our house were brilliant and I liked that Beth consulted us when compiling the description. We had 3 offers above the asking price within days of putting the house on the market. Beth was friendly and efficient, assisting us in the whole process by liaising with our Solicitor and our buyers Solicitor to ensure everything ran smoothly.
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Buying a house can be a ...
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Beth
By : 'Sam' Services : Sales( As a Buyer ) Sold price : £250005 Would you recommend ? : Yes Postcode : RG21
May 29, 2016
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Buying a house can be a daunting process especially as first time buyers but Beth at Northwood made it easy. Thank... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
customerservice@northwooduk.com
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk