The UK's Largest Customer Review Website for the Property Industry

Northwood Logo

Basingstoke, RG21

4.8/5, 120 Reviews
98% Recommended

100% sales valuation accuracy

89% letting valuation accuracy

100% sales fee satisfaction

92% letting fee satisfaction

Contact Us
As a leading Basingstoke & Winchester estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords.
So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
"Northwood staff is quite good ..."

Share On :  FacebookTwitter

1 Star Review

By : 'DS'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : RG22

Feb 17, 2014
People found this helpful0

Northwood staff is quite good in responding to your issues, however, bigger concern is that they charge at every given opportunity. I am absolutely unhappy with the way they look for the reasons to charge for any small thing, including rearranging appointments etc.... just be very careful when signing up with Northwood and when looking for any Property Estate Agent.. check how much will they charge you for their services...

Was this helpful?:

By : Carly Warner

Mar 26, 2014

As Branch Manager of Northwood Basingstoke your review has been bought to my attention and I feel it is best to respond and explain our standard practices and hopefully make you more comfortable with any potential charges. All of our fees are detailed and explained in the document given to you for you to read through and check before you proceed with taking a tenancy with us. We pride ourselves on being upfront and transparent with these fees and can see on the file this document was provided to you and signed. I believe in your review you are referring to a potential charge for the rearrangement of an inspection. A service your landlord expects us to undertake under the management of their property. As explained to you on the phone all inspections are booked in groups, so to change one to suit an individual can prove difficult. This is why letters notifying of an inspection are sent out so far in advance. The charge is payable should you wish to make a specific inspection appointment for a time and date that suits you, to cover the costs associated with this. I also understand that on this occasion a member of the team went away and managed to rearrange the appointment for a day that suited you in line with other inspections in the area. There was no charge for doing this on this occasion and this was explained to you. I apologise if you feel this matter was not handled satisfactory, however as there wasn't actually a charge and our understanding in the office was that you were happy with the outcome I am unsure what else we could have done to improve this situation. Please do not hesitate to contact me at the office should you have any further problems. Kind Regards Carly Warner


Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Your name*

Your email (not displayed)*

Comment*

Upload your files

Please upload file with .jpg, .jpeg or .pdf format

  Please tick the box if you work for this firm

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100%100%£129,000£397,500
Lettings89%92%£450£2,900
Areas covered
  • GU34
  • RG21
  • RG22
  • RG23
  • RG24
  • RG25
  • RG26
  • RG27
  • RG28
  • SO20
  • SO21
  • SO22
  • SO23
  • SO24
Address

Northwood
37 Winchester StreetBasingstoke, Hampshire
RG21 7EF
01256 350015

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
  • ?Relocation Agent Network
  • ?National Homes Network
  • ?Move With Us
  • allAgents Portal
  • ?OnTheMarket
  • Rightmove
  • ?Zoopla
Social Media
FacebookTwitterEmail
Latest Properties

No Property Found

No Property Found
Northwood Branches (View All 92)
I leased my flat through ...

Share On :  FacebookTwitter

5 Star Review

By : 'Tim'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG21

Nov 13, 2024
People found this helpful0

I leased my flat through Northwood's guaranteed rent scheme for about seven years before selling it through Northwood. There were a few glitches early on in the rental period with receiving monthly statements but these were resolved when Northwood switched to a better provider. Otherwise, I... Read Full Review

Comments (0)
Was this helpful?:
Would ...

Share On :  FacebookTwitter

5 Star Review
UserName

Beth

By : 'Martin'
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : RG25

Mar 16, 2022
People found this helpful0

We choose Northwood to let our property based on their excellent reputation and we are very happy with the quality of service. We have been kept up-to date quickly with any issues and they have been professionally resolved. Would highly... Read Full Review

Comments (0)
Was this helpful?:
Completed sale during ...

Share On :  FacebookTwitter

5 Star Review
UserName

David

UserName

Beth

By : 'Susan'
Services : Sales( As a Vendor )
Sold price : £270000
Would you recommend ? : Yes
Postcode : RG21

May 19, 2020
People found this helpful0

We sold a property during lockdown. All thanks the team at Basingstoke office. They kept both parties informed throughout and we completed on 22nd April. I would recommend them most highly, as a result of their... Read Full Review

Comments (1)
Was this helpful?:

By : Beth

May 21, 2020

Hi Susan, Thank you so much for your lovely...

We have been renting a ...

Share On :  FacebookTwitter

5 Star Review
UserName

Carly

UserName

Beth

By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : RG22

Dec 11, 2019
People found this helpful0

We have been renting a property with Northwoods for just over 1 year. They are by far the best in the industry in terms of service delivery, commitment and a willingness to go that extra mile . The Basingstoke branch ( Carly and Beth) have been exceptional! Nothing has been to much trouble, we... Read Full Review

Comments (0)
Was this helpful?:
I have been given an ...

Share On :  FacebookTwitter

5 Star Review
UserName

Carly

By : 'Tony'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG22

Nov 15, 2019
People found this helpful0

I have been given an excellent service. I have the Guaranteed Rental Option. My house has been looked after for almost 10 years, and during that time they have been very professional and helped with all aspects of renting. Repairs have been discussed, I have been able to carry them out, or get my ... Read Full Review

Comments (0)
Was this helpful?:
Letting and selling our ...

Share On :  FacebookTwitter

5 Star Review
UserName

Beth

UserName

Carly

By : 'Linda'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG26

Mar 7, 2019
People found this helpful0

Northwood managed the letting of our property for 8 years and then the successful sale. We were always quickly advised of any issues and able to address them. Sale was managed professionally for us as we live miles away and Beth kept in touch with us and our solicitor throughout the process . Many... Read Full Review

Comments (0)
Was this helpful?:
Super ...

Share On :  FacebookTwitter

5 Star Review
UserName

Carly

UserName

Beth

By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : RG21

Mar 6, 2019
People found this helpful0

Working with Carly from the beginning she walked me through becoming a landlord every step of the way explaining all the different options that I had and explained them in a simple to understand manner. Making the whole experience easy with no stress at... Read Full Review


Comments on Agent Fees

Good

Comments (0)
Was this helpful?:
Excellent ...

Share On :  FacebookTwitter

5 Star Review
UserName

Beth

By : 'Amiee'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : RG23

Dec 6, 2018
People found this helpful0

Really helpful and friendly, had an answer to every question we had and helped us move into our house easily and... Read Full Review


Comments on Agent Fees

Good

Comments (1)
Was this helpful?:

By : Beth

Dec 6, 2018

Thanks for your lovely comments...

Faultless ...

Share On :  FacebookTwitter

5 Star Review
UserName

Carly

UserName

Beth

By : 'Happylandlord'
Services : Sales( As a Vendor )
Sold price : £245000
Would you recommend ? : Yes
Postcode : RG21

Oct 30, 2018
People found this helpful0

As a first time landlord, I was a little scared at what I was entering into. Everyone I dealt with at Northwoods put me at ease, and nothing was ever too much trouble for them. I cannot speak highly enough of both Carly and Beth, who also dealt with the sale of the property, and would recommend... Read Full Review


Comments on Agent Fees

The guaranteed income scheme means you get less than you would on a traditional arrangement, but for peace of mind it is worth it. I achieved the goal of walking away from the house and just watching the money come in.

Comments (0)
Was this helpful?:
Rental and ...

Share On :  FacebookTwitter

5 Star Review
UserName

Carly

UserName

Beth

By : 'Steve'
Services : Letting( As a Owner )
Sold price : £397500
Would you recommend ? : Yes
Postcode : RG22

Jul 29, 2018
People found this helpful0

We originally rented, and then after three years sold our property, all through Northwood. From start to finish, the whole experience has been wonderful. The ease of the original rental, the management of our property during the rental period was so painless. Any issues were dealt with swiftly,... Read Full Review


Comments on Agent Fees

Good

Comments (0)
Was this helpful?:
Worst agency ever. All about ...

Share On :  FacebookTwitter

2 Star Review
UserName

Beth

UserName

Carly

By : 'Grace'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : RG21

Apr 5, 2018
People found this helpful0

Charlie - not listed here worst agent ever. Told us there was and has never never damp or mould, which they still maintain is the case. Charlie also said the property may allow pets but then I ask to have the pet and they say no so spent over 6 months without my cat. He also forgot to get us ... Read Full Review


Comments on Agent Fees

Most expensive fees I have come across I have rented via several other better and cheaper agents, your move Harrt, Foxtons, Strutt and parker. The Fees are so high as they gaurentee rent to landlords. Once the deposit has been returned I will be sending you my full complaint. All communications between us via email will be sent to your landlord to review. I am sure he will be pleased to see you just assume all mould is caused by condensation and the tenants and will not send a professional to look at this but rather send out a leaflet on condensation, with no further checks as to the cause. which has been managed properly by us. Another sign that you are not taking good care of his property.

Comments (0)
Was this helpful?:
having been a tenant for 3 ...

Share On :  FacebookTwitter

5 Star Review
UserName

Beth

UserName

Holly

By : 'Keith'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : RG26

Feb 22, 2018
People found this helpful0

having been a tenant for 3 yrs of Northwoods,I cannot highly recommend the team at Basingstoke enough,any issues were dealt with quickly and in a very professional... Read Full Review


Comments on Agent Fees

Good

Comments (0)
Was this helpful?:
I was very happy with the ...

Share On :  FacebookTwitter

5 Star Review
UserName

Beth

By : 'AlpineCourtOwner'
Services : Sales( As a Vendor )
Sold price : £129000
Would you recommend ? : Yes
Postcode : RG22

Sep 24, 2017
People found this helpful2

I was very happy with the service given by Beth, she went the extra mile to ensure that the deal went through, even though both solicitors involved did their very best to not make it happen,even on a couple of occassions, talking to both sides to ensure that a timely resolution to issues was... Read Full Review


Comments on Agent Fees

As sole agents they were happy to reduce the commission rate involved.

Comments (0)
Was this helpful?:
I rented a property through ...

Share On :  FacebookTwitter

1 Star Review

By : 'Phil'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : RG24

Jul 14, 2017
People found this helpful0

I rented a property through the Basingstoke office for a year recently and was very disappointed throughout. They constantly had took directions from the Landlord and did not represent the tenants very well. The landlord was very reluctant to fix problems, even when safety issues were raised and... Read Full Review


Comments on Agent Fees

Average

Comments (0)
Was this helpful?:
From the first welcome to the ...

Share On :  FacebookTwitter

5 Star Review
UserName

Beth

By : 'Steve'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RG25

May 16, 2017
People found this helpful1

From the first welcome to the picking up of my keys, I have found Beth to be approachable throughout. Helpful in my enquiries... And always... Read Full Review


Comments on Agent Fees

No fees paid as buying

Comments (0)
Was this helpful?:
From our very first meeting, ...

Share On :  FacebookTwitter

5 Star Review
UserName

Beth

By : 'Leon'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RG22

May 1, 2017
People found this helpful1

From our very first meeting, Beth was a joy to deal with and made buying the property a lot easier than it could have been. I would certainly recommend both Northwood and Beth, to any perspective clients. A very Professional and helpful Estate Agent. Thank you Beth for your assistance in our... Read Full Review

Comments (0)
Was this helpful?:
Northwood Basingstoke were ...

Share On :  FacebookTwitter

5 Star Review
UserName

Carly

UserName

Holly

By : 'Niki'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : RG22

Dec 30, 2016
People found this helpful1

Northwood Basingstoke were very professional and helpful. We were their tenants for 3 years and it was a stress free stay. They answered the emails the same day and fixed whatever was needed promptly. When we moved out they returned almost all the deposit. We were very happy with them and we would... Read Full Review


Comments on Agent Fees

We never got charged unfair fees.

Comments (0)
Was this helpful?:
Wanted to thank the team at ...

Share On :  FacebookTwitter

5 Star Review
UserName

Beth

UserName

Jordan

By : 'Matthew@FERNHILL'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : RG27

Sep 11, 2016
People found this helpful0

Wanted to thank the team at Basingstoke Northwood for all there help and support over the past year. The team are extremely friendly and professional and it was a pleasure to have such a trustworthy agency. The best one I have ever used. A special thank you to Beth Allatt and Jordan Dunn. 100%... Read Full Review


Comments on Agent Fees

Agent's fee - no one likes paying these but they are a fair competitive price.

Comments (0)
Was this helpful?:
I would just like to pop a ...

Share On :  FacebookTwitter

5 Star Review
UserName

Beth

UserName

Beth

By : 'Kim'
Services : Sales( As a Vendor )
Sold price : £256000
Would you recommend ? : Yes
Postcode : R22

May 29, 2016
People found this helpful0

I would just like to pop a review on your system to say a big thank you to Beth Allatt who guided us through the sale of our property. The photo's of our house were brilliant and I liked that Beth consulted us when compiling the description. We had 3 offers above the asking price within days of ... Read Full Review


What agent could do to change your mind?

We negotiated what we thought was a fair price with Northwood given our circumstances.


Comments on Agent Fees

We negotiated what we thought was a fair price with Northwood given our circumstances.

Comments (0)
Was this helpful?:
Buying a house can be a ...

Share On :  FacebookTwitter

5 Star Review
UserName

Beth

By : 'Sam'
Services : Sales( As a Buyer )
Sold price : £250005
Would you recommend ? : Yes
Postcode : RG21

May 29, 2016
People found this helpful0

Buying a house can be a daunting process especially as first time buyers but Beth at Northwood made it easy. Thank... Read Full Review


What agent could do to change your mind?

Good


Comments on Agent Fees

Good

Comments (0)
Was this helpful?:
1 - 20 of 120 items
No fees information available

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. Making an initial complaint Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days. 2. Making a formal complaint If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint. Write to us FAO The Complaints Officer Northwood GB Limited The Main Barn, Cams Hall Estate Fareham, Hampshire PO16 8UT E-mail us customerservice@northwooduk.com 3. Receiving your complaint We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing. 4. Resolving your complaint We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain: ?The outcome of our investigation ?What we will do to put things right if we have made a mistake 5. Property Ombudsman Review If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk

Last updated at 7/5/2018, 4:53:03 AM by allAgents

Awards won by Northwood, Basingstoke RG21 7EF