97% lettings valuation accuracy
98% lettings fee satisfaction
May 17,2022
May 17,2022
0
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Not the best customer service, talked over by staff when calling about issues but we can't help having questions to ask. The inventory should be reviewed by landlords before tenants move in. We had 5 weeks from viewing the property and moving and we have had to do so much cleaning when it states on the inventory that cleaning is required in almost every room
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Latest Reviews
Featured Review
a
reviewed by 'Richard Nayler'
9th Jan 2025
reviewed by 'Joanne Ellis'
8th Jan 2025
reviewed by 'Linu'
6th Jan 2025
reviewed by 'Sherrie Grant'
23rd Dec 2024
reviewed by 'Alicja Berganska'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 97% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 184 | 7 | 322 | 17 | 16 | 2 | 6 | 1 | 15 | 1 |
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Featured Review
a
Feb 03,2023
Feb 03,2023
19
people found
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Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Jan 09,2025
Jan 09,2025
2
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Really pleased with the service from Hannells, dealt with the letting of our property very efficiently and kept us well informed at every stage. Thanks to Mya for looking after us so well and to Olivia and Kerrie too. Very happy customers 😀...
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Jan 10, 2025
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(1)
Hi Joanne!
Thank you for your lovely feedback of your moving experience with Mya, Olivia and Kerrie!
We’re so pleased to hear that you were happy with the service from the team and that the let of your property was handled efficiently. Keeping you informed at every stage is something the team take pride in, and they'll be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells to find a great tenant for your property and we look forward to being of ...
Jan 08,2025
Jan 08,2025
3
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this helpful
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Well explained and customer oriented service. Highly recommended service. Thanks for the immense support....
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Jan 09, 2025
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(1)
Hi Linu!
Thank you for your kind feedback of your moving experience with Jenna and the Lettings team.
We’re so pleased to hear that you found their service well-explained and customer-focused. Providing support and ensuring a positive experience is always their goal, and the team will be delighted to see your comments.
Thank you for again for your positive feedback and we’re here whenever you need us again!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A ...
Jan 06,2025
Jan 06,2025
9
people found
this helpful
this helpful
5 star service. Very professional. Queries answered promptly. Would highly recommend...
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Jan 06, 2025
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(1)
Hi Sherrie!
Thank you for your fantastic feedback of your moving experience with Niki and the Chellaston team.
We’re delighted to hear that you experienced 5-star service and found the team professional and prompt in answering your queries. Your high recommendation means so much to them!
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
...
Dec 23,2024
Dec 23,2024
11
people found
this helpful
this helpful
The service has been really great. Mya shared all the information needed before we moved. The communication with her is always smooth and efficient....
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Jan 03, 2025
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(1)
Hi Alicja!
Thank you for your kind feedback of your moving experience with Mya and the Lettings team.
We’re so pleased to hear that you’ve had a great experience with their service. It’s good to know that Mya provided all the information you needed before your move and that her communication has been smooth and efficient throughout.
On behalf of the whole team here at Hannells, thank you for your positive comments and we're here to help whenever you need us!
All the best,
Be ...
Dec 20,2024
Dec 20,2024
11
people found
this helpful
this helpful
Both Leanna and Chloe have been very professional and effecient when dealing with recent matters, including the renewal of the tenancy agreement, the reviewing and implementation of a rent review, and a few maintenance issues. Both are a credit to the company....
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Jan 03, 2025
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(1)
Hi Mick!
Thank you for your wonderful feedback of your moving experience with Leanna, Chloe and the Lettings team!
We’re delighted to hear that they both provided professional and efficient service while handling the renewal of your tenancy agreement, the rent review, and maintenance issues. Your kind words about their efforts mean a lot, and we’ll be sure to pass them along—they truly are a credit to the team!
On behalf of the whole team here, thank you for trusting Hannells with ...
Dec 18,2024
Dec 18,2024
15
people found
this helpful
this helpful
Mya and the Hannells team, have been most helpful in finding me a new tenant for my rental property. Having previously had a poor experience of a tenant leaving the property total wrecked, Mya worked hard, taking particular care to vet new applications and keep ...
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Dec 19, 2024
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(1)
Hi Judith!
Thank you so much for your thoughtful feedback of your moving experience with Mya and the lettings team.
We’re delighted to hear that they were able to provide such helpful support in finding a new tenant for your rental property. We understand how challenging previous experiences can be, so it’s great to know that Mya’s thorough vetting process and regular updates gave you peace of mind and she'll be delighted to see your comments.
On behalf of the whole team here, Mer ...
Dec 17,2024
Dec 17,2024
17
people found
this helpful
this helpful
No problems at all, very helpful through out the process....
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Dec 18, 2024
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(1)
Hi Lauren!
Thank you for your feedback of your moving experience with Leanna and the Lettings team!
We’re pleased to hear that you found the process smooth and the team helpful throughout. Providing a hassle-free experience is what they aim for, and they'll be pleased to know they met your expectations.
Thank you for positive comments, and we’re here whenever you need us again!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience... ...
Dec 13,2024
Dec 13,2024
24
people found
this helpful
this helpful
everything smooth with quick responses to all questions and ready to go....
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Dec 13, 2024
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(1)
Hi YK!
Thank you for your feedback of your moving experience with Emma and the Lettings team!
We’re so pleased to hear that everything went smoothly and that the team provided quick responses to all your questions. Making sure everything is ready to go with minimal hassle is exactly what they aim for.
On behalf of the whole team here at Hannells, thank you for your positive comments, and we’re here whenever you need us again!
All the best,
Benjamin Brain
Sales & Marketing Dir ...
Dec 12,2024
Dec 12,2024
25
people found
this helpful
this helpful
Very quick service
Easy to use
All my questions were answered...
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Dec 12, 2024
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(1)
Hi Michelle!
Thank you for your feedback on your moving experience with Jenna and the Lettings team!
We’re so pleased to hear that you found their service quick and easy to use. It’s great to know that all your questions were answered, as providing helpful and efficient support is always our priority.
Thank you for choosing Hannells, and we’re here whenever you need us again!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience... ...
Dec 09,2024
Dec 09,2024
29
people found
this helpful
this helpful
The process of renewal was very efficient and seamless. Thank you...
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Dec 10, 2024
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(1)
Hi there!
Thank you for your feedback of your moving experience with Leanna and the Lettings team!
We’re so pleased to hear that your renewal process was efficient and seamless. Making things as straightforward as possible is always their goal, and it’s great to know they delivered that for you.
On behalf of the whole team here, thank you for trusting Hannells with the management of your properties and we look forward to being of equally good service to you for the foreseeable futur ...
Dec 06,2024
Dec 06,2024
19
people found
this helpful
this helpful
Helped with the renewal of tenancy and was swift with my change of name...
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Dec 10, 2024
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Hi Odunayo!
Thank you for your kind feedback of your moving experience with Leanna and the Lettings team!
We’re so pleased to hear that the tenancy renewal process and your name change were handled swiftly. Making things as smooth and efficient as possible is what they aim for, and it’s good to know they delivered that for you.
on behalf of everyone here at Hannells, thank you for your positive feedback, and we’re here whenever you need us again!
All the best,
Benjamin Brain ...
Dec 03,2024
Dec 03,2024
19
people found
this helpful
this helpful
Leanne was really efficient in the service she provided during the renewal process....
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Dec 05, 2024
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(1)
Hi "Anonymous"!
Thank you for your feedback on your moving experience with Leanna and the Lettings team!
We’re so pleased to hear that Leanna provided an efficient service during your renewal process. It’s always their goal to make things as smooth and straightforward as possible, and your kind words will mean a lot to the team.
Thank you again for your kind words, and we’re here whenever you need assistance again!
All the best,
Benjamin Brain
Sales & Marketing Director
Ha ...
Nov 29,2024
Nov 29,2024
20
people found
this helpful
this helpful
Leanna, we can't thank you enough for your brilliant work in handling the renewal process for renting our house. Your efficiency, professionalism, and clear communication made the entire experience smooth and stress-free. You went above and beyond to ensure every detail was taken care of ...
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Dec 03, 2024
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Hi Ana & Victor!
Thank you for such a glowing review of your moving experience with Leanna and the Lettings team!
We’re delighted to hear that Leanna’s efficiency, professionalism, and clear communication made your renewal process smooth and stress-free. It’s good to know that her dedication and attention to detail stood out and that she went above and beyond to support you.
On behalf of Leanna and the entire team at Hannells, thank you for your kind words and for choosing us. We ...
Nov 27,2024
Nov 27,2024
22
people found
this helpful
this helpful
We couldn’t be happier with the service Leanna provided in renewing our tenancy. She was efficient, professional, and made the whole process seamless. Thank you, Leanna, for your fantastic support!...
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Nov 28, 2024
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(1)
Hi Lorah!
Thank you for your lovely feedback of your moving experience with Leanna and the Lettings team.
We’re pleased to hear that Leanna made your tenancy renewal process seamless with her efficiency and professionalism. Your kind words about her fantastic support mean a great deal, and we’ll be sure to share them with her.
Thank you for your positive feedback, and we’re here whenever you need us again!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - ...
Nov 26,2024
Nov 26,2024
25
people found
this helpful
this helpful
The renewal process was easy and quite quick, no fuss at all and handled very efficiently....
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Nov 28, 2024
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Hi Kellie!
Thank you for your feedback of your moving experience with Leanna and the Lettings team.
We’re so pleased to hear that your renewal process was quick, easy, and fuss-free. Providing an efficient and smooth experience is always the goal, and it’s great to know they achieved that for you.
Thank you for your positive feedback, and we’re here whenever you need us again!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience... ...
Nov 26,2024
Nov 26,2024
20
people found
this helpful
this helpful
Enjoyed the service rendered very straight forward and less cumbersome...
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Nov 28, 2024
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(2)
Hi Ajiboye,
Thank you for your feedback of your moving experience with Jenna and the Lettings team!
We’re so pleased to hear that you found their service straightforward and hassle-free. Making the process as smooth as possible is always the goal, and it’s great to know they achieved that for you.
Thank you for positive feedback, and we’re here to help whenever you need us!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience... ...
Nov 26,2024
Nov 26,2024
20
people found
this helpful
this helpful
Easy smooth process no delays quick responses to all questions everythinv set up and ready to go😊...
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Nov 26, 2024
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Hi Kristi!
Thank you for your lovely feedback on your moving experience with Emma and the Lettings team.
We’re pleased to hear that the process was smooth and easy, with quick responses to all your questions. Making sure everything is set up and ready to go without delays is exactly what they aim for, and it’s great to know they delivered that for you.
Thank you again for your positive feedback, and we’re here to help whenever you need us!
All the best,
Benjamin Brain
Sales ...
Nov 26,2024
Nov 26,2024
17
people found
this helpful
this helpful
Everything went smoothly when arranging a second term renewal. Good job....
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Nov 29, 2024
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Hi Daniel!
Thank you for your feedback of your moving experience with Leanna and the Lettings team.
We’re so pleased to hear that everything went smoothly with your second-term renewal. Making the process hassle-free is always their goal, and it’s good to know they delivered for you.
Thank you for your positive feedback, and we’re here to assist you whenever you need us again!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience... ...
Nov 24,2024
Nov 24,2024
13
people found
this helpful
this helpful
Mya was great, the process was really easy. Would highly recommend Hannells...
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Nov 25, 2024
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Hi Josh!
Thank you for your kind words about your moving experience with Mya and the Lettings team!
We’re pleased to hear that Mya made the process easy for you and that you’d highly recommend Hannells. Your feedback means a lot to us, and we’ll be sure to pass your compliments on to Mya.
Thank you for choosing Hannells, and we’re here whenever you need us again!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience... ...
Nov 23,2024
Nov 23,2024
12
people found
this helpful
this helpful
Eperience was good: Hannells helped to advocate for us with the lanlord...
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Nov 25, 2024
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Hi Immlynn!
Thank you for sharing your feedback about your moving experience with Jenna and the Lettings team!
We’re pleased to hear that you had a good experience and that the team was able to advocate on your behalf with the landlord. Supporting our tenants and ensuring their needs are met is always a priority for us.
Thank you for again for your positive feedback, and we’re here to assist you whenever you need us!
All the best,
Benjamin Brain
Sales & Marketing Director
Ha ...
Nov 22,2024
Nov 22,2024
13
people found
this helpful
this helpful
Great communication and advice throughout the whole contract renewal process....
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Nov 25, 2024
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Hi Alison!
Thank you for your feedback on your moving experience with Leanna and the Lettings team!
We’re pleased to hear that you found the communication and advice during your contract renewal process to be excellent. Providing clear guidance and support is something the team always strive for, so it’s great to know they met your expectations.
On behalf the whole team here, thank you for trusting Hannells with the management of your property and we look forward to being of equally ...
Nov 21,2024
Nov 21,2024
15
people found
this helpful
this helpful
Good service always happy to help. Will recommend there service...
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Nov 25, 2024
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Hi Cheryl!
Thank you for your kind feedback on your moving experience with Leanna and the Lettings team!
We’re so pleased to hear that you’ve experienced good service and found our team happy to help. Your recommendation means a lot to the team!
Thank you for again for your positive words, and we’re here whenever you need us!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience... ...
Nov 20,2024
Nov 20,2024
15
people found
this helpful
this helpful
From the beginning, Leanna Holmes was helpful, friendly, professional and super useful. She's always been great and welcoming about any issues or renewal of our tenancy. I wish all agents were as great as her! Recommend this agency above any other!...
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Nov 25, 2024
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Hi K!
Thank you so much for your fantastic review of your moving experience with Leanna and the Lettings team!
We’re delighted to hear that Leanna has been helpful, friendly, and professional throughout your experience. It’s good to know that her welcoming approach and support with tenancy matters have stood out to you. Your kind words and recommendation mean a great deal to both Leanna and the entire team at Hannells.
Thank you for choosing us, and we look forward to continuing to ...
Nov 20,2024
Nov 20,2024
15
people found
this helpful
this helpful
Really quick and easy! managed to renew my tenancy quite quickly, she answered all of my questions and made me feel at ease....
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Nov 25, 2024
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Hi Beckie!
Thank you for your feedback on your moving experience with Leanna and the Lettings team!
We’re so pleased to hear that renewing your tenancy was quick and easy. It’s great to know that your questions were answered and that the process left you feeling at ease—that’s exactly the experience they aim to provide.
Thank you for choosing Hannells, and we’re here to assist you whenever you need us!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - ...
Nov 18,2024
Nov 18,2024
16
people found
this helpful
this helpful
I have been renting out my property through Hannells for the past year, and I cannot recommend their services enough. As someone completely new to the process, I was initially apprehensive about navigating the complexities of property letting. However, Leanna Holmes and the team at ...
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Nov 19, 2024
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Hi Zachary!
Thank you so much for your glowing review of you moving experience with Leanna, Chloe and the Lettings team!
We’re delighted to hear that your experience renting out your property with Hannells over the past year has been seamless and stress-free. As someone new to property letting, it’s good to know that Leanna and the team were able to guide you with professionalism, clarity, and responsiveness every step of the way. Your peace of mind and confidence in our service is exa ...
Nov 17,2024
Nov 17,2024
14
people found
this helpful
this helpful
Easy no hassle move from start to finish. Mya Czapski-Hood kept me updated throughout and helped me out in every way possible to make all aspects of the move run smoothly....
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Nov 18, 2024
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Hi James!
Thank you for your wonderful feedback of your moving experience with Mya and the Lettings team!
We’re so glad to hear that your move was easy and hassle-free from start to finish. It’s great to know that Mya kept you well-informed and provided all the support needed to make the process run smoothly. Your experience is exactly what the team strive for!
On behalf of everyone here at Hannells, thank you for your kind words, and we’re here whenever you need us again!
All ...
Nov 16,2024
Nov 16,2024
14
people found
this helpful
this helpful
We have always been worried of how our renewal process will be.
But from when it started, we received the best of services. Given that we had some proof to be requested which she helped us request and always kept us with feedback up until ...
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Nov 18, 2024
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Hi Abuengmoh!
Thank you for sharing your experience of your moving experience with Jenna and the Lettings team.
We’re so pleased to hear that your renewal process was handled with the care and support you needed. It’s great to know that the team kept you updated every step of the way and assisted with any required documentation. Your kind words are deeply appreciated!
On behalf of everyone here at Hannells, thank you again for your kind words. We’re always here to support you!
...
Nov 15,2024
Nov 15,2024
14
people found
this helpful
this helpful
Excellent service and very efficient. Gives complete peace of mind as a landlord....
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Nov 18, 2024
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Hi Wendy!
Thank you for your great feedback of your moving experience with Leanna and the Lettings team!
We’re so pleased to hear that you found their service excellent and efficient. Providing peace of mind to our landlords is something they strive for, and the team will be pleased to know they achieved that for you.
On behalf of the whole team here, thank you for trusting Hannells to find a great tenant for your property. We’re always here to assist with your property needs!
Al ...
Nov 15,2024
Nov 15,2024
14
people found
this helpful
this helpful
Leanna was quick to respond and sorted out my new tenancy agreement quickly and professionally. Thank you Leanna....
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Nov 18, 2024
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Hi Beverley!
Thank you for sharing your feedback about your moving experience with Leanna and the Lettings team.
We’re delighted to hear that Leanna was quick to respond and handled your new tenancy agreement efficiently and professionally. Your kind words mean a lot, and we’ll be sure to pass them on to her.
On behalf of the whole team here at Hannells, thank you trusting Hannells to get your property let! And we're here to assist you anytime we can help!
All the very best,
B ...
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Last updated at 12:38 PM 02/10/2024 by allAgents
Awards won by Hannells, Derby DE73 6TB
-
2024
Best Letting Agent in Derby
-
2024
Best Letting Agent in DE73
-
2024
Best Letting Agent in Midlands
-
2023
Best Letting Agent in Derby
-
2023
Best Letting Agent in DE73
-
2022
Best Letting Agent in DE73
-
2022
Best Letting Agent in Derby
-
2024
Best Estate Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2023
Best Letting Agent in Midlands
