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Southampton, SO15
2.4/5, 41 Reviews
37% Recommended
67% letting valuation accuracy
32% letting fee satisfaction
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"There's a reason that..."
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1 Star Review
By : 'John'
Services : Letting(As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : SO16
Feb 16, 2022
People found this helpful0
There's a reason that this shambles of a company has an average rating below 2. As a tenant I was lied to, repeatedly, about a variety of issues. I couldn't get my application deposit back, despite now occupying the property as "it is a fee, not a deposit" (lie, and illegal). The previous tenants lost part of the deposit because the property "had to be professionally cleaned". It very obviously hadn't been cleaned (fraud). Workmen were given keys to the property despite me insisting on being present (illegal). The Countrywide maintenance team based at Woolston are a mess. Your issues will either be ignored, or you will have various staff try to contact you about the same thing, days apart, when the information is already on their system. They will lie to you and will ignore your complaints. Avoid.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 32.00% | £575 | £1,800 |
Address
Morris Dibben
53 London Road, Southampton, Hampshire
SO15 2AD
023 8124 7005
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Morris Dibben Branches (View All 20)
Morris Dibben Residential ...
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5 Star Review
Anais
Samantha
By : 'Shane'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BH22
Dec 9, 2024
People found this helpful0
We let approx 6 residential properties through Morris Dibben London Road Southampton per month. The lettings team of Sam, Anais, Amelia & Liam find tenants for our properties normally within 4 weeks. The admin team of Amelia and Megan ensure the paperwork process is smooth. I would recommend... Read Full Review
Comments (0)
We let approx 6 residential properties through Morris Dibben London Road Southampton per month. The lettings team of Sam, Anais, Amelia & Liam find tenants for our properties normally within 4 weeks. The admin team of Amelia and Megan ensure the paperwork process is smooth.
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Shane Davis said about Morris Dibben
Services : Letting( As a Owner )Date: 9th Dec 2024
We let approx 6 residential properties through Morris Dibben London Road Southampton per month. The lettings team of Sam, Anais, Amelia & Liam find tenants for our properties normally within 4 weeks. The admin team of Amelia and Megan ensure the paperwork process is smooth.
I would recommend Morris Dibben London Road Southampton for your letting needs
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Morris Diben Southampton, ...
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5 Star Review
Narinder
By : 'Mahmut'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SO16
Dec 5, 2024
People found this helpful0
Morris Diben Southampton, were brilliant in selling my flat, provided good valuation and brought lots of potential buyers. My overall experience dealing with staff at London road brunch was great especially and Nerinda were very helpful and responsive to my... Read Full Review
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Mahmut said about Morris Dibben
Services : Sales( As a Vendor )Date: 5th Dec 2024
Morris Diben Southampton, were brilliant in selling my flat, provided good valuation and brought lots of potential buyers. My overall experience dealing with staff at London road brunch was great especially and Nerinda were very helpful and responsive to my enquiries.
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1 Star Review
By : 'SSA'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : SO17
Sep 21, 2024
People found this helpful0
Stay away from Morris Dibbens if you want to get your security deposit back I rented a house in Southampton through Morris Dibbens and when I moved out of the house at the end of the lease, they told me that my security deposit was being rolled over to the new tenant and I would have to ask him... Read Full Review
Comments (0)Stay away from Morris Dibbens if you want to get your security deposit back
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SSA said about Morris Dibben
Services : Letting( As a Tenant )Date: 21st Sep 2024
Stay away from Morris Dibbens if you want to get your security deposit back
I rented a house in Southampton through Morris Dibbens and when I moved out of the house at the end of the lease, they told me that my security deposit was being rolled over to the new tenant and I would have to ask him to get that money back. He refused and I'm probably headed to small claims court to recover my deposit, so I'd definitely warn away from Morris Dibbens to save everyone the headache.
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Anais has been supper ...
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5 Star Review
Anais
By : 'GS'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SO16
Jul 16, 2024
People found this helpful0
Anais has been supper approachable and professional throughout my tenancy. I can't thank her more. She walked extra mile to finalise my new agreement with insurer. Will definitely recommend... Read Full Review
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GS said about Morris Dibben
Services : Letting( As a Tenant )Date: 16th Jul 2024
Anais has been supper approachable and professional throughout my tenancy. I can't thank her more. She walked extra mile to finalise my new agreement with insurer. Will definitely recommend her.
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Residential lettings in ...
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5 Star Review
By : 'Shane'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SO15
Jul 16, 2024
People found this helpful0
We use Morris Dibben for our lettings in Southampton. They are an efficient, professional office with friendly... Read Full Review
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Shane Davis said about Morris Dibben
Services : Letting( As a Owner )Date: 16th Jul 2024
We use Morris Dibben for our lettings in Southampton. They are an efficient, professional office with friendly personnel.
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Selling our flat was ...
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5 Star Review
Narinder
By : 'Franco'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SO16
Nov 13, 2023
People found this helpful0
Selling our flat was traumatic however if it wasn’t for Narinder doing most of the work we would of given up. Both parties solicitors were useless . Narinder kept pushing forward . We are grateful for all her help and... Read Full Review
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Franco said about Morris Dibben
Services : Sales( As a Vendor )Date: 13th Nov 2023
Selling our flat was traumatic however if it wasn’t for Narinder doing most of the work we would of given up. Both parties solicitors were useless . Narinder kept pushing forward . We are grateful for all her help and determination.
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If someone was wanting to ...
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4 Star Review
Narinder
By : 'Colin'
Services : Sales( As a Vendor )
Sold price : £210000
Would you recommend ? : Yes
Postcode : SO17
Oct 8, 2023
People found this helpful0
If someone was wanting to sell their property and already had solicitors they wanted to use, I would have no hesitation in strongly recommending the Morris Dibben London Road team - Very helpful (particularly Narinder) and communicative, from valuation all the way through to completion. If however... Read Full Review
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Colin Flowers said about Morris Dibben
Services : Sales( As a Vendor )Date: 8th Oct 2023
If someone was wanting to sell their property and already had solicitors they wanted to use, I would have no hesitation in strongly recommending the Morris Dibben London Road team - Very helpful (particularly Narinder) and communicative, from valuation all the way through to completion. If however (like me) the seller wanted the agent to help with everything, including connecting them with a solicitor, then ... hmm. To summarize: Very happy with Morris Dibben London Road, but not impressed with the solicitor.
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An excellent experience of ...
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5 Star Review
Narinder
By : 'Matt'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SO17
Aug 9, 2023
People found this helpful0
An excellent experience of buying a property as a first time buyer. Narinder and the team were polite and courteous throughout, offer good, clear advice and keeping me updated at every step of the... Read Full Review
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Matt said about Morris Dibben
Services : Sales( As a Buyer )Date: 9th Aug 2023
An excellent experience of buying a property as a first time buyer. Narinder and the team were polite and courteous throughout, offer good, clear advice and keeping me updated at every step of the way.
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Perfectly satisfied by the ...
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5 Star Review
Narinder
By : 'David'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SO16
Aug 8, 2023
People found this helpful0
Perfectly satisfied by the standard of service. Narinder Rai was always helpful and communicative; she evidenced her professionalism and commitment from beginning to end. Many thanks to her and the... Read Full Review
Comments (0)Perfectly satisfied by the standard of service.
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David and Julie said about Morris Dibben
Services : Sales( As a Vendor )Date: 8th Aug 2023
Perfectly satisfied by the standard of service.
Narinder Rai was always helpful and communicative;
she evidenced her professionalism and commitment from beginning to end. Many thanks to her and the team.
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Very Unprofessional Agency ...
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1 Star Review
Anais
By : 'Maria'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SO15
Jun 17, 2023
People found this helpful0
Very Unprofessional Agency and its agents. There's plenty more agents who will provide a proper service in this industry. Choose wisely or you will be disappointed. Anais is one particular very rude agent. I am very displeased with this... Read Full Review
Comments (0)Very Unprofessional Agency and its agents.
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Maria R said about Morris Dibben
Services : Letting( As a Prospective Landlord/Tenant )Date: 17th Jun 2023
Very Unprofessional Agency and its agents.
There's plenty more agents who will provide a proper service in this industry.
Choose wisely or you will be disappointed.
Anais is one particular very rude agent.
I am very displeased with this agency.
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Morris Dibben used to be a ...
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1 Star Review
Megan
By : 'Dave'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : SO16
Apr 25, 2023
People found this helpful3
I won 2 cases against them with The Property Ombudsman in the short time I rented from them. Countrywide seems to be oblivious to the code of practice and legal requirements that they are supposed to work by. Countrywide run the maintenance and property management. They are useless. The branch... Read Full Review
Comments (0)I won 2 cases against them with The Property Ombudsman in the short time I rented from them. Countrywide seems to be oblivious to the code of practice and legal requirements that they are supposed to work by.
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Dave said about Morris Dibben
Services : Letting( As a Tenant )Date: 25th Apr 2023
I won 2 cases against them with The Property Ombudsman in the short time I rented from them. Countrywide seems to be oblivious to the code of practice and legal requirements that they are supposed to work by.
Countrywide run the maintenance and property management. They are useless. The branch staff do the initial property tours and initial paperwork. They are useless.
In branch you might find Megan Thornton-Roach. Beware, she will claim that you told her that black is white, and when caught in the lie she will claim it was a miscommunication. Every. Single. Time.
The manager, Samantha Harvey, won't give you a call back unless she thinks she can get commission from it. Just check her Linkedin.
Rhianne Corless, a Senior Customer Care Manager for Countrywide, will completely misquote the code of practice and associated legal requirements. Alison Chambers, Group Lettings Customer Service Manager, will then declare this complete incompetence as a genuine error.
Yet they think they do a good job. Making money is the only thing they care about.
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Absolute rubbish agents, VERY ...
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1 Star Review
Jade
By : 'Alec'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : SO17
Mar 6, 2023
People found this helpful0
Absolute rubbish agents, VERY unprofessional & lie to tenants about prospectivr work being carried out before tenants move in. Maintenance team have are rude and have no for tenants and leave a... Read Full Review
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Alec said about Morris Dibben
Services : Letting( As a Tenant )Date: 6th Mar 2023
Absolute rubbish agents, VERY unprofessional & lie to tenants about prospectivr work being carried out before tenants move in. Maintenance team have are rude and have no for tenants and leave a mess.
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We had a very smooth process ...
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5 Star Review
Anais
By : 'Zaheer'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SO16
Feb 1, 2023
People found this helpful0
We had a very smooth process in renting with Morris Dibben. They were very professional throughout the process. The agent was always available whenever we needed... Read Full Review
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Zaheer said about Morris Dibben
Services : Letting( As a Tenant )Date: 1st Feb 2023
We had a very smooth process in renting with Morris Dibben. They were very professional throughout the process. The agent was always available whenever we needed them.
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I had a very smooth service. ...
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4 Star Review
By : 'Aygul'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : SO14
Dec 20, 2022
People found this helpful0
I had a very smooth service. First I rented the flat then they helped me to buy the flat I live in already. Especially Narinder Rai! Always keeps in touch with you and doesn't let the issue unsolved. Thank you for your... Read Full Review
Comments (0)I had a very smooth service.
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Aygul said about Morris Dibben
Services : Online Auctions( )Date: 20th Dec 2022
I had a very smooth service.
First I rented the flat then they helped me to buy the flat I live in already.
Especially Narinder Rai! Always keeps in touch with you and doesn't let the issue unsolved.
Thank you for your service.
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The agents are highly ...
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1 Star Review
By : 'Vinita'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : SO14
Sep 1, 2022
People found this helpful0
The agents are highly unprofessional and they hang up the phone on you. They provide misinformation that they will call you for arranging a viewing but will never call back. They wont even give you a chance to view the property and will let it to someone else. They discriminate and outright lie.... Read Full Review
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Vinita said about Morris Dibben
Services : Letting( As a Prospective Landlord/Tenant )Date: 1st Sep 2022
The agents are highly unprofessional and they hang up the phone on you. They provide misinformation that they will call you for arranging a viewing but will never call back. They wont even give you a chance to view the property and will let it to someone else. They discriminate and outright lie. When I asked them to check the phone recordings of what the agency has promised me on phone. They ll refuse. Very rude and ill mannered people. They have the big office and people in good clothes but they are dishonest and don't care to go bu the principles.
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Renting - nightmare - ...
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1 Star Review
By : 'renter24601'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO15
Aug 20, 2022
People found this helpful1
We rented a property with Morris Dibben, and from the get go, the organisation and communication from them was horrific. We had a property with no floor in the living room for 4 weeks and a shower that was out of use for 3, and was not offered any reduced rent. We decided to complain and received... Read Full Review
Comments (0)We rented a property with Morris Dibben, and from the get go, the organisation and communication from them was horrific. We had a property with no floor in the living room for 4 weeks and a shower that was out of use for 3, and was not offered any reduced rent. We decided to complain and received £200 compensation which was welcomed, however we felt we should have been entitled to more. Also when we moved in, the place was incredibly dirty, with the fridge not even being wiped down, mould and limescale in all the bathrooms, a lot of glass and cigarette buds all over the garden space, and just general unhygienic living spaces. During the course of our stay in the property, half way through our landlord decided to move letting agencies. We were told that our deposit was protected and would be transferred over to the new agencies deposit scheme.
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renter24601 said about Morris Dibben
Services : Letting( As a Tenant )Date: 20th Aug 2022
We rented a property with Morris Dibben, and from the get go, the organisation and communication from them was horrific. We had a property with no floor in the living room for 4 weeks and a shower that was out of use for 3, and was not offered any reduced rent. We decided to complain and received £200 compensation which was welcomed, however we felt we should have been entitled to more. Also when we moved in, the place was incredibly dirty, with the fridge not even being wiped down, mould and limescale in all the bathrooms, a lot of glass and cigarette buds all over the garden space, and just general unhygienic living spaces. During the course of our stay in the property, half way through our landlord decided to move letting agencies. We were told that our deposit was protected and would be transferred over to the new agencies deposit scheme.
Upon moving out, we were hit was a cleaning bill of £120 for some limescale on the showers (which was a lot worse when we moved in) from the new lettings agency. Due to previous communications with Morris Dibben being extremely stressful and needing our deposit back ASAP so we could afford the cost of living, we decided to just accept the £120 deduction of our deposit, to get our deposit back quicker. This did not happen. After not receiving our deposit back with the first 10 days of moving out, we did some investigating and discovered that Morris Dibben had not transferred our deposit over to the new agency as promised and agreed. We were in a lot of communication with Morris Dibben and even after giving our bank details over in multiple different ways (I believe we gave them to Morris Dibben over email twice, and then on online portals twice too), 42 days since moving out, we still do not have our deposit back. They have made it extremely difficult to obtain the deposit and we are horrified by the service that we have received by them.
We are a group of young professionals, two of which work for the NHS, and one of us a teacher, and we are offended by the service that we have received by Morris Dibben. We would not recommend to any young adults, or students who Morris Dibben may believe they can take advantage of.
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Worst estate agent in ...
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1 Star Review
Jade
By : 'Sarah'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SO14
Jul 6, 2022
People found this helpful0
Worst estate agent in Southampton. Let out a property no fire alarms, broken doors, filthy state . Had to report to fire service. Estate agent said it “was just students living there” as a justification for such a horrible state of the property. What an infringement on human... Read Full Review
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Sarah said about Morris Dibben
Services : Letting( As a Tenant )Date: 6th Jul 2022
Worst estate agent in Southampton. Let out a property no fire alarms, broken doors, filthy state . Had to report to fire service. Estate agent said it “was just students living there” as a justification for such a horrible state of the property. What an infringement on human rights. Jade from reception was completely rude. Totally shocking Services from this company.
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There's a reason that ...
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1 Star Review
By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : SO16
Feb 16, 2022
People found this helpful0
There's a reason that this shambles of a company has an average rating below 2. As a tenant I was lied to, repeatedly, about a variety of issues. I couldn't get my application deposit back, despite now occupying the property as "it is a fee, not a deposit" (lie, and illegal). ... Read Full Review
Comments (0)There's a reason that this shambles of a company has an average rating below 2.
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John said about Morris Dibben
Services : Letting( As a Tenant )Date: 16th Feb 2022
There's a reason that this shambles of a company has an average rating below 2.
As a tenant I was lied to, repeatedly, about a variety of issues. I couldn't get my application deposit back, despite now occupying the property as "it is a fee, not a deposit" (lie, and illegal). The previous tenants lost part of the deposit because the property "had to be professionally cleaned". It very obviously hadn't been cleaned (fraud). Workmen were given keys to the property despite me insisting on being present (illegal).
The Countrywide maintenance team based at Woolston are a mess. Your issues will either be ignored, or you will have various staff try to contact you about the same thing, days apart, when the information is already on their system. They will lie to you and will ignore your complaints.
Avoid.
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I saw an ideal place to rent ...
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1 Star Review
By : 'Darren'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : SO15
Jan 17, 2022
People found this helpful0
I saw an ideal place to rent on their website and phoned them twice requesting a viewing. Both times I was told their system was down and somebody would call me back. However this never happened and the property is now let. A shambles of a company with no regard for customer... Read Full Review
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Darren Haines said about Morris Dibben
Services : Letting( As a Prospective Landlord/Tenant )Date: 17th Jan 2022
I saw an ideal place to rent on their website and phoned them twice requesting a viewing. Both times I was told their system was down and somebody would call me back. However this never happened and the property is now let. A shambles of a company with no regard for customer care.
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Had a great letting ...
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5 Star Review
robbie
By : 'Danielle'
Services : Letting( As a Tenant )
Rent PCM : £760
Would you recommend ? : Yes
Postcode : SO15
Feb 25, 2021
People found this helpful0
Had a great letting experience with Morris Dibben. The team were really helpful and quick to respond to queries. Robbie who did our house viewing was very helpful and quick to talk to the landlord. Can't fault the service or... Read Full Review
Comments (0)Had a great letting experience with Morris Dibben. The team were really helpful and quick to respond to queries.
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Danielle said about Morris Dibben
Services : Letting( As a Tenant )Date: 25th Feb 2021
Had a great letting experience with Morris Dibben. The team were really helpful and quick to respond to queries.
Robbie who did our house viewing was very helpful and quick to talk to the landlord.
Can't fault the service or team!
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